Supermarket internship experience

Part 1: College students internship experience

In a blink of an eye, the short one-month internship ended. There, I not only saw a lot of my own shortcomings, but also gained a deeper understanding of my future social work. Yes, looking forward to the future, I am full of confidence and hope for my future work. In order to be able to set better work goals and achieve better work results, the following is a summary of the situation since I participated in the internship:

First, the ideological understanding.

Everyone should have a clear intellectual cognition at work, whether he is doing it or trying to adjust. In the month when I was in work, as an ordinary employee, I was strict with my thoughts, and strictly required myself to meet the requirements of the company, striving to establish a good relationship in my mind and work in the eyes of colleagues and students. effect. Because I believe that in the operation of the company, mutual encouragement between colleagues is helpful, so to maintain this positive competitive atmosphere requires us to strictly demand ourselves. Actively lead by example to drive the group.

In addition, as a company's ordinary loss prevention employees, I know that we are under tremendous work pressure. We must not only supervise employees but also maintain the anti-theft and security issues of the mall. So this can't help but let us play a 120% spirit to do this ordinary but not simple job. At the same time, in the past three months, on the one hand, I cooperated with the leaders and teachers to do the internship supervision and inspection, and at the same time, I have done a good job in the internal work of my own shopping mall. I also believe that in the future work and study, I will pass my own work. Efforts to make greater progress.

Second, the content of the internship

Before I went to practice with Dafu, I had been to the society for practice, but the arrangement of the school was a new challenge for me. Because what I am facing this time is an unfamiliar position -- the loss prevention scout. The position of the Loss Prevention Scout is a new field of work for me. It requires me to explore and understand the work slowly. However, after passing an internship stage, I also had a new understanding of the work. I used to think that the damage prevention department was all reserved. It wasn't that it was all day long. It wasn't a big deal, so it was really a bit unhappy when they were chosen to be a loss prevention scout. However, after the internship stage, I realized that the original idea was wrong. After all, the loss prevention department included too many duties. I mainly summed up the aspects we should do as a qualified scout in Dafu Department Store:

1. Image problem

The loss prevention staff is the window of the supermarket. The first thing customers see when they enter the supermarket is us. Therefore, the appearance and behavior of our loss prevention personnel affect the business image of the supermarket. How can we do a loss prevention person?

First of all, the loss prevention staff should be full of vitality and vitality. Standing posture should be correct; grooming and instrumentation should be neat and generous, giving customers a good feeling, it will arouse the enthusiasm of customers shopping, and vice versa, it will cause annoyance to customers, affecting the emotion of customers shopping again.

The second is to keep the items clean and tidy. This includes keeping the shopping carts, shopping baskets, lockers and other areas within the scope of this post neat and clean. It is also necessary to ensure the smooth flow of the customer's shopping and payment; to pick up the paper dust on the checkout counter and the ground near the entrance and exit at any time, if there is water and dirt, it should be treated in time.

Finally, civilized service. This is a strong guarantee for being a qualified loss prevention officer. The loss prevention staff must have a certain level of cultivation, must follow the "customer is always correct" and must have a certain knowledge of the goods, familiar with the specific location of the goods display in the store, master these to better serve customers. At the same time, we must learn to use polite language to take the initiative to serve them, so that they feel much care and respect. For example, when the customer walks out of the store, the loss prevention staff will take the last words such as “Welcome to visit again” and “Please go slowly”, the customer will leave a deep impression on the supermarket. They will come to the supermarket again.


Part 2: Experience in supermarket internship

Marketing professional practice teaching is an important part of cultivating high-skilled and applied talents in marketing and marketing. The product sales training is the practical teaching content of the marketing professional students on the basis of learning the relevant courses of marketing and marketing. Our school arranges the teaching in the fourth semester of the university. This course is a compulsory course for students of this major.

I. Problems in product sales training

In the past product sales training, most of our colleges arranged students to go to the supermarket for internship. Although students can reach out to the society and consumers, experience the corporate culture and exercise ability, it also solves the difficulties in the internship arrangement in the teaching, but there are some problems in the supermarket internship.

1. Students are less proactive, and people are more likely to work. The internship is not motivated and does not meet the purpose of the internship.

2. School-enterprise cooperation units are not in place. The supermarket side believes that the student is a temporary internship for two weeks. As long as there is no accident, the training and arrangement are unreasonable. The college students cannot solve the practical problems for the enterprise, but affect the daily work of the enterprise.

3. Teachers can't carry out the whole process and all-round assessment, and do a good job, as long as they are available to the supermarket on time.

Second, supermarket internship product sales practice reform measures

In 2019, we carried out product sales practice, and the basic ideas are as follows.

Based on the analysis of professional ability, from the supermarket enterprises to the enterprises, the practicality is highlighted.

Do it, do it, and highlight the real project of selling product products as the carrier of the course, to achieve the consistency of the learning content and the work content, and to highlight the professionalism.

1. Identify the internship goals

The goal of product sales training: to meet the requirements of market economy development, according to the overall requirements of ability-oriented, employment-oriented, work-study combination, highlight the training of professional marketing ability, from professionalism, inspiration, comprehensiveness, applicability, etc. From many perspectives, design training content, from listening, reading, reading to speaking, writing, and using, reflecting the situation, practicality, operability and evaluability, involving starting from the sales preparation, to determine and find the target customer as the starting point , to carry out sales promotion, negotiation, handling customer complaints, transactions, after-sales service and other links. Through training, students are familiar with every aspect of marketing and are proficient in the methods and techniques of marketing.

2. Supermarket reform training methods

Product sales training is driven by the project task of daily small commodity sales practice. Each training group first prepares the sales plan. After the sales plan is approved, it will receive training funds from the school. The training method is specifically expressed as "Four ones."

Form a team. According to the characteristics of the students, a number of teams are formed. Each student participates in one of the teams, and on the basis of the discussion, the team manager and the accountant are selected to clarify the division of the team members.

Choose a product in one direction. Each team discusses the selection of a direction for a daily product.

Identify a task. Each team member selects one aspect of the sales process as the primary task, and the team members work together.

Show a result. Each team completed the formulation of the product sales plan and profit statement. Under the guidance of the team members' joint efforts and the training instructors, the team completed the target sales profit of 2,000 yuan in two weeks. Write a 3000-word sales plan.

3. Strengthen school-enterprise cooperation

In the product sales training, we strengthen cooperation with enterprises, such as Beijing Hualian, Suguo Supermarket, Yuqiao Wholesale Market, Huanghui Sugar and Tobacco Wholesale Company, etc. They provide products to students and sell bad goods. You can exchange goods in the middle. Some enterprises sell goods first, then check out, and the training ends can be part-time or direct return. One of our team sold only 8,000 yuan in a two-week training class. The company actively provided umbrellas, shelves, free training, delivery and other services to enable the school-enterprise cooperation to achieve a win-win situation.

4. Strengthen the guidance and assessment of the whole process of training

The instructor will give full play to the leading role in the professional training process, conscientiously do a good job in guiding the whole process of practical teaching, and effectively improve the quality of practical teaching. From the beginning of the training, the teacher first reviews the sales plan to ensure the operability and effectiveness of the sales plan. During the sales, the team is required to report the sales situation and the problems in the sales every day. The teachers give timely guidance, and the experience is exchanged and reported in time.

Strengthen the assessment of the whole process. This training takes the combination of process and result, team and individual, and teacher and student.

1 team completed the target sales of 2,000 yuan product sales and a product sales plan of about 3,000 words accounted for 40% of the individual.

2 personal presentations and defenses accounted for 30% of individuals.

3 Training requirements, diary, discipline requirements, site hygiene and other requirements accounted for 20%.

4 The team leader receives 10% of the evaluation based on the members participating in the discussion and completing the assignment task.

Third, the practice of teaching reform and harvest

Through the exploration of practice reform, we have improved the quality of practical teaching and achieved the goal of practical training.

1. Learn to conduct market research and find target customers.

2. Accurately select the target customer according to the characteristics of the sales promotion.

3. Various methods will be used to meet and approach customers.

4. Can formulate a negotiation plan and accurately use the negotiation methods and techniques to achieve the desired goals.

5. It can identify and distinguish the types of customer protests, and handle customer protests in a timely and correct manner.

6. Accurately identify the transaction signal and use various transaction strategies and techniques to reach a deal with the customer.

7. A sales plan and sales plan will be prepared.

8. The ability of corporate communication and teamwork and collaboration.

Students also deeply realized in the training: dare to speak, communicate, skills improved, more confident.

Fourth, professional practice teaching needs perfect place

1. Quantitative indicators for the achievement of talent training goals have yet to be established.

2. The overall strength of the teacher team needs to be further improved.

3. The construction of practical teaching resources needs dynamic optimization.

4. Interventions for students' career expectations need to be advanced.

5. How to truly connect with the company.

6. What if the students do not cooperate well enough to achieve the true purpose?

7. The college needs to increase funding and policy support.

We hope that through the joint efforts of the college and teachers, students and parents can be satisfied. The professional music marketing students who are willing to hire the company can gain higher reputation. In the end, they will become the first-class and domestic well-known marketing professionals in the province. base.


Part 3: Experience in supermarket internship

In recognition of the concept of “practice knowing the truth” and “adapting to social needs”, I made a small salesperson in the shopping mall department on the second floor of Jiahe Supermarket in my hometown. Although it was a short winter holiday social practice, it made me gain a lot!!

On the morning of January 08, I went to the Human Resources Department to register. On the morning of January 09, I went to the Human Resources Department to receive the work card. The next day, all of our interns received a short training. The general content is about our management system. And service attitude issues, because we all know that Jiahe Supermarket is very service-oriented. So far, I officially started my working life for a month.

Although I have experienced similar sales and some work experience before, but in the face of a new job, my heart is still a bit embarrassing. And the incident that happened at the beginning of the post made me lose confidence in myself. Due to the demand for the post, I was transferred from the women's department to the men's department. However, I accepted it very quickly and adapted myself to this position. In the following work, I kept observing and learning, and actively asked the old staff. For every small piece of work, try to figure out the workflow, work standards, and seize the opportunity to ask about the operation of some other departments and other stores to learn more. In this way, I am working hard step by step, step by step, and work hard to be a qualified and outstanding employee.

In the clothing department, many goods are cleaned every day, and they need to be cleaned up carefully. Otherwise, there will be mistakes. It is very troublesome to clean up the mistakes. The goods are sometimes dazzling, and the digital and price are really capable of exercising my abilities. Of course, patience and care are indispensable conditions. In the morning, it is free. The afternoon is different, the afternoon is full of imagination! The work here is over at nine o'clock in the evening.

However, the work near the New Year is really unbearable. In order to allow the people to have enough shopping time, almost all of our employees have joined the team of the whole day. Of course, I am also passionate with the old employees. Service. The working time is 8:30, and the working time is 9:30 in the evening. When we are more busy, our lunch is almost eaten with dinner. This state continues until the New Year's twenty-nine. Every time after finishing the day's work, after going home, after washing, I will lie in bed and have a comfortable rest and rest all the things and sum up in my heart. Of course, after the end of the year, I was relatively quiet. I worked very quickly for eight hours of work every day. It was only a short month, but it made me very fulfilling. Tired and bitter. But the joy of bitterness is incomparably sweet, and it makes me feel ashamed. This short month made me feel that I really grew up. Looking at the order exchanged with the efforts of one hundred and twenty is really happy! The hard road is long, but the flower of joyful sweat is incomparably beautiful! The people who try and work hard are experienced. I have learned a lot about it, such as empathy, patience, care, and sincerity with merchants. Empathy, know how to make customers satisfied, think about what customers think, worry about customers. Of course, the exchange of essential experience, this trade is too. You can't communicate with people. It's natural that you can't do it. I want to learn this art. But I have to study hard! It seems that you can see the growth, happy from the bottom of my heart!

I also made a lot of mistakes at work. For example, miscalculation, wrong words, and wrong goods. I believe that my best efforts can be changed and changed. In the future, I believe that I can learn more knowledge, work on theoretical knowledge and hands-on ability. Let the two be organic and the ability to exercise, I believe that I will be excellent and to the society and some people!

A month's time passed away. In a blink of an eye, it was time to leave. I really don't want to leave because I still want to stay here to learn more and experience more; and I am eager to leave, because I am eager to use what I have learned to study in the future.

Holiday practice not only made me experience life, but also taught me to live and understand life. I have benefited a lot from the social reality of this month. If there is such an opportunity, I will actively participate, try to learn more, experience more...


Part 4: Experience in the training of supermarkets

In June 2019, I was very excited to participate in the one-year operation and management of the digital marketing group of the school marketing supermarket. By June of this year. The one-year operation is coming to an end.

First of all, thank the school for giving me such a platform, so that I have the opportunity to participate in social practice. During the year I learned a lot of things that I couldn't learn in class, and these things will have a huge impact on my future career. I hope that the school will continue to adhere to the unique teaching methods of supermarket training, so that more students can participate in the management of supermarkets. Experience the difficulties and happiness of supermarket management, and help more students adapt to social practice as soon as possible. If you continue to do so. I believe that the Finance House will be better and better.

Again: I want to say thank you to my team faithfully. Without the concerted efforts of several of us. There is no us E line digital. Although e-line digital will be a perfect curtain call. But the feeling of our digital group is still there. It will remain in my mind forever. Will be a good memory of my university life. I vaguely remember that when the show was full, the price was counter-offering with the supplier. Because of the helplessness of my own funds, I remember that Xiaohe was trying to find out the anxiety of the account at that time. I remember that the teacher often dragged the goods out to the stalls and felt helpless. The bitterness of being a teacher and being on duty...but no complaints. Silently pay for the e line. Several of us are a group that encourages and supports each other. Grow together. I want to say: It is so good to have you!

Finally: I want to thank my friends who are outside, thank you for your help. Without your support. I believe that our digital team is hard to stick to it.

Now I will share with you the experience and experience of running a supermarket in a year. I will always remember these in my future life. I believe it will be like a treasure. Let me endure this life. It can't be used.

One: We must have a strong belief and believe that we will win. In the digital group's year of operation. I personally feel that it is not doing very well. The main reason is that we don't have strong beliefs. Everyone does not go all out to do things. Did not experience the real pressure. Anyway, there will be nothing to do. So everyone is doing their best. Causes no cohesion. Like a loose sand. Therefore, no brilliant achievements have been made.

Second: Do things with perseverance: First of all, I apologize myself. If the next semester I don't insist that the show be made by one person. I believe that several of us will still work together on the same front. It is because my own beliefs are not firm. Going outside to do things, leaving the digital group ignored. I feel very sorry. In the future life. I will keep this in mind. Since I believe that I will stick to it. no matter what the result is. The important thing is the process. Not the result.

Three: Everything must have a plan: the digital group lacked a clear plan at the beginning. Like the previous market survey. This is a very important step for us to open a store, but since we didn't understand it at the beginning, we have done a sloppy thing. Leading to the north in the process of business. When we see what makes money, we will think about where. Get it to the end. Nothing is caught. Since it is selected. We must be determined to do it. Can't be half-hearted.

Four: Can't be too casual. In the course of business, I feel that I am too casual. I feel a few old acquaintances when I purchase the goods. It's nothing. What is the procedure. What contract. Can save the province. It is me who is at the end of the loss. In management, it is too casual. There are no so-called rules and regulations. Although there have been rules and regulations, there is no actual operation. In the use of money. Too casual. As long as you are happy with yourself. Regardless of whether the money you have left has no income. It has caused us to use a lot of money.

The above four points are my experience and experience in the supermarket training. Although we did not make any money during the year. But the experience has learned a lot. Learn the experience. I think it makes more sense than making money. With these experiences, I believe that my life will be flatter. At last. Say to the customers who have bought any products from our store: Thank you!

Thank you for your support. Have your support: I will do better and better.


Part 5: Experience in supermarket internship

What is practice? Marx said that "practice is a conscious activity for people to transform nature and transform society, and it is the soil for nurturing scientific theory." Comrade Deng Xiaoping said that "practice is the sole criterion for testing truth." Then our "internship" is not considered "practice". According to the above two great people, internship is a practice.

In response to the two great men who evaluated the practice, they participated in a three-day internship in the spirit of “practicing the true knowledge and practicing the talents”. Although the internship time is short, I have benefited a lot. Although the internship has ended, my thoughts have begun to beat.

The first day started! In the morning, I received a work permit from the Aijia supermarket and met with the Minister of the Fresh Department. He took us to the fresh area and made a simple arrangement to “drop” us. We all have nothing to do, I don’t know what to do, I want to help and I’m afraid of helping me, I’m going to wander around, maybe because I’m bored, I’m flipping through my work permit. The above sentence caught my attention is this: that you love, and I love the family, we work together to create the best. It and the next log together constitute the vi of the supermarket. Seeing this, I can't help but think of the cis I learned before. It turns out that Aijia Supermarket also built cis. Yes, the company name is integrated into the slogan, and the customer is also integrated into the slogan. The concept of “love home” and “create the best” melts the customer and the company into a whole. The language is very life and interactive. Suddenly, my admiration was born. After a child, leader came to give us something, explain some part of Operation fresh. We talked about the situation, such as promotions, pricing, product distribution, product diversity. For example, the difference between ordinary Duitou container. The stack head has the advantage of being independent in position, and this feature is used to place the best-selling goods for the convenience of the customer to purchase; or to promote the promotion of a certain product, thereby attracting the customer's eye and increasing the sales volume. The common container used to display general merchandise. In order to ensure the diversity of products, supermarkets sometimes have to exchange some of their losses. For example, some fruits are rarely purchased by customers, but in order to ensure that they appear on the container, they have to be displayed on the container, and they have to suffer constant damage, and these costs are often higher than sales. The purpose is actually very simple, it is a message to the customer: I have what you need here. Thinking of this, I thought of the "barrel effect". The size of the barrel does not depend on the longest board, but on the shortest board. This practice of the supermarket once again confirms this truth. After the team leader introduced some situations, we learned some skills of loading, selecting, and displaying with some of the small masters of the Fresh Department. We started the “study and sale now”.

I started a new day again! When I went in the morning, I went to the cold room to pick up the goods, and then put them on the shelves. After the goods were finished, I picked up the goods I had picked, picked out the unqualified fruits, and finally arranged them. After a busy day, we patrol the container. Frankly speaking, it’s really tired to stand for a long time! There is no place to find a place to rest. Asked the team leader about the employee's rest. The team leader said that there is no lounge, and the staff can't rest at work during working hours. I have some dissatisfaction, but also for employees who expressed dissatisfaction with the choice based on commodity-based supermarket, the supermarket very trivial content, done after some, over a period of time is free, you can use these leisure time to rest, so It is also beneficial to improve the efficiency of employees, and it is not necessary to look at the container all the time. In the afternoon, the team leader distributed a “Headership Responsibility Manual” to us. I read it carefully and felt that the content was clear and in line with the needs of the hrm.

The last day has begun! In addition to doing our daily work today, we also pay special attention to communication with the team leader. Discuss with the team leader about the performance management of employees, salary management, and the competition between enterprises and peers. Through communication with the team leader, it is learned that the supermarket does not have a systematic performance management system and salary management system. Their performance management and compensation management boundaries are very vague, and can even be said to be “performance management = sales management = compensation management”. The enterprise first gives sales indicators to each commodity department, and then each commodity department operates with indicators as the center. If the indicator exceeds the indicator, the bonus will be given. Otherwise, the money will be deducted. I personally can understand the extensive management mode of the supermarket, but it does not. Although this model can improve sales and bring sales to the company, it does not necessarily bring the best benefits to the company. For example, in terms of economic benefits, sales may go up, but cost control may not be done well. As sales continue to increase, costs will inevitably increase. Finally, high sales have not brought high profit growth and increased costs. A speed that exceeds sales growth may also result in a decline in profits. In terms of corporate image, it is difficult to improve service quality and service level, which is not conducive to customer loyalty construction and corporate image construction, which in turn will restrict the development of enterprises. It is known from the team leader that the supermarket's biggest competitor in the city comes from Tianhe City Supermarket. Its low-price strategy makes Aijia Supermarket have pressure on commodity pricing and cost control. Moreover, Tianhe City Supermarket is currently preparing a new big supermarket, and Aijia Supermarket will compete with it in a comprehensive way. When talking about this issue, the team leader mentioned and repeatedly emphasized a word - momentum. I have tried to figure out for a long time. The "impotence" and the so-called "here" in my opinion, first of all, the enterprise is united and high-spirited, forming a highly competitive corporate culture. Secondly, the competition strategy is comprehensive and powerful; again, the high-combat propaganda offensive . I think that in the current study and future work, I also need "improvement."

The short internship is over! Recalling my three-day trainee life, although not thrilling, it is flat and full. In an ordinary job, doing ordinary work, but I have learned the truth that is precious and ordinary.

I am an ordinary person, performing an ordinary life every day, perceiving the extraordinary truth in ordinary life, pursuing that extraordinary dream! This is practice, this is my practice, this is my Internship experience.