Hotel intern self-identification

Part 1: Hotel Intern Self-identification

In March 2019, I conducted a one-year internship at the Railway Building. After all, this internship was the first time I stepped into the society, facing the noble lobby of the nobles, neat and orderly work, knowing what it would be like to face me. The challenge?
First, the initial harvest remembers that after three days of short-term training in the office, we basically grasped the basic situation of the hotel and what should be known, and then assigned us to each position, I was assigned to the unique one. After learning the general situation of the department, the chef started to learn with the master. Some of the theoretical knowledge in the books I have studied in the school will be put into practice, but I believe that if you take it seriously, There will be unexpected gains!
The first time I was a guest was a wedding banquet. I was really timid at the time. I didn't dare to ask the guests for the request. Later, the master and the supervisor said, we must let go of the "fear" in our hearts, take the initiative to do it, the most important point. It is "diligence"! To be diligent, the brain can move faster, and then every time there is a guest to eat, I will take the initiative to meet, warmly and thoughtfully to serve, with the most sincere smile to meet the guests, I am more full of confidence! Maybe internship in the hotel will inevitably encounter such troubles, what kind of guests will meet, the key is to see how to treat themselves, I want to use a sincere, motivated Heart, no matter what kind of bumps I encounter, I will step on it!
I still remember that the hotel organized a keynote speech about "The shortcomings in my work and how to correct it." I have never dared to express my feelings in my heart. I once dared to express myself in a simple self-introduction. Later, I encouraged everyone. I gave a speech. I was really nervous when I was speaking, but when I saw the students cheering for me, I took the courage to carry the speech to the end! I didn’t care about the results at that time because At that moment, I felt that I had defeated myself. I finally took the first step. It was a stage that belonged to me. No matter what difficulties I encountered in the future, I would not be afraid because I believe in myself!
Secondly, the comprehensive study of Chinese restaurants in the year of the unique kitchen has a wide range of contacts. From the time of life, I realized my parents, went to school, met teachers and classmates, and now I am in the railway building. I also met colleagues, leaders, and familiar guests. With deeper contact, I feel that strangers are more than people I know, so it is impossible to talk to strangers. People live in this world. In a circle of relationships. Therefore, I gradually realized that if you want to do a good job in a hotel, there are several points that must be met: First, the quality is good, there is a certain cultural foundation, and there must be certain work experience, work seriously, and meticulous. The second is diligence, orderly, and clear-headed. The third is to have certain management capabilities. The fourth is to be able to do it, and is deeply loved by leaders and guests. If you can really do the above, I think you may be a good junior manager, and some people will survive in society and not be too much. In fact, as long as you treat everyone or everything around you with a hot, sincere heart, you can have a clear conscience.
There are a lot of things to learn in the hotel, such as etiquette on the table, dealing with guests, and how to deal with the different requirements of the guests as a three-star waiter. In the Chinese restaurant, the knowledge of contact with this aspect is still relatively large compared to other departments. When we go to a table, look at the guests, some guest words, and some toasts, we will learn a little bit, and some of the more important is the interaction between people, the so-called "for People must know how to respect people. Just came to the hotel, the most contacted is the classmates in the class, and then Liu is in charge, there is a book called "Don’t just do what I tell you, please do what you need to do", it gives to some extent The answer: People who meet the ultimate expectations of leaders often have better career prospects. Now there are more people with introverted personality, and the vast majority of the focus of work is just to perfect the idea of ​​what the leadership has given them. In fact, staying at the hotel for so long, I feel that not only must the leadership be handed over to Your own affairs should also actively consider the issue from the perspective of leadership. This not only solves the problems that the leaders think of, but also actively helps the leaders to think about the answers or solutions. Therefore, it is necessary to truly establish a foothold in society. Know how to be proactive. In the process of internship, watching those passive people being looked down on by leaders, like some activities organized and driven by hotels or some large enterprises, in addition to actively resounding and calling, it is more important to combine practice and immediately Implementation, and some people do what they want to do, there is no sense of the Lord, such people will never receive the attention of the leadership, and there is not much success. When there are some problems, if you want to have good opinions, you can take the initiative to propose them. Don't put them in your heart instead of saying that you don't know how to seize the opportunity, so you will be in a very small position. There is also a matter of doing things, just like in a hotel, there shouldn’t be too much in front of every leader or colleague, so that you will belittle your own worth, and everything will be like this. It may be like this. Train myself.

Part 2: Self-identification of hotel interns

This internship at the front desk of Shantou Golden Bay Hotel is a valuable practical activity in my true sense of separation from my classmates. Not only is it a lot of experience, but it also benefits a lot.
First of all, from the perspective of professional skills, under the strict guidance and supervision of the master, from the beginning of the complete responsibility of the job duties and content to gradually understand, to familiarity, from reading the "front-end service operation specification" to the actual operation, from “Behind the scenes” went to “before the curtain”, not only is the improvement of their skills, but also the performance of the guests. Among them, it is indispensable for all the old employees to give me all the help, thank you all. Every time I receive a customer, every call is a new challenge for me. There is no rich reception experience, unfamiliar with the business, so that he has obvious shortcomings in the actual operation, and the operation is also slightly blunt.
Secondly, what makes me deeply touched is the corporate culture of Golden Bay, various types and levels of skills and hotel culture related knowledge training, let me see a forward-looking enterprise, not only an incentive system, but also a self-improvement opportunity. In addition, Golden Bay's compensation system is also one of the areas that I am very interested in. Flexible scores and points, and bonuses, not only combines compensation with personal performance and development potential, but also fully considers the hotel's opening rate. With business conditions. There is also a kind of knowledge called “Breakout Culture”, which is the ability to help customers solve problems. The “Golden Key” is typical, and I also pay attention to this internship, satisfying surprises and completing impossible tasks.
From another point of view, the Golden Bay Hotel has insufficient hardware facilities. It has been in business for more than a decade, the rooms are slightly narrow, and the facilities are aging, although some rooms have been newly renovated, but the layout These are difficult to change, and I believe that the defects of the hardware facilities can be compensated only by providing better services to the guests. Furthermore, through internships at the front desk, it is found that employees are highly mobile, especially in the field. Perhaps this is a common phenomenon in hotels, but this will inevitably lead to the loss of talents and waste of resources, requiring the hotel to invest more time. And energetically continually nurture new employees.
Through this short-term internship at the Golden Bay Hotel, I was able to understand the operation process of the front desk more intuitively, and also recognized the importance of management practice and further laid the foundation for future theoretical study. At the same time, in the internship, I also met many colleagues and friends.

Part 3: Self-identification of hotel interns

I am a senior university hotel management major. When I am preparing to graduate, I will go to the ** Hotel for a one-month internship at the school. During the internship, I will go to the hotel's guest room, catering department and marketing department. These three departments have studied, and this internship has benefited me a lot. It is a good opportunity for my university to study book knowledge for four years.
First of all, I went to the hotel to study at the hotel. In the room department, I learned how to clean the room and check the room to the sweeper sister and room attendant. And to other staff members to understand the daily work procedures of the room department. During the study of the room department, I learned the most basic bed making, bathroom cleaning and simple room service methods in the hotel. I have a preliminary understanding of the basic products that the hotel sells.
Followed by the food and beverage department. The Food and Beverage Department is the department with the largest number of employees, the largest workload and the most complicated and hard work. In this position, I learned how to set up a basic restaurant service method such as setting up a table, withdrawing a table, ordering food, and serving vegetables to a senior restaurant waiter. And have a better understanding of the restaurant's service process.
Finally, the main station. The reception desk is the facade of a hotel and is the place where guests make a first impression of the hotel. The service of the main station basically covers all the services that the hotel can provide. Therefore, the front desk staff needs to have sufficient knowledge of each department of the hotel to provide satisfactory and considerate services. During this time, I had an in-depth understanding of the basic operations of the hotel's guests, such as check-in and check-out, and conducted practical operations.
The short one-month internship soon came to an end. In this project, I finally realized the difference between the work and the learning role. I not only learned the basic methods and skills of the hotel service from the hotel staff, but also how to talk to the guests. Colleagues communicated and got along, and were even moved by the selfless dedication of hotel staff. This not only laid a good foundation for my future theoretical study, but also made me a good start in the hotel industry in the future.

Chapter 4: Self-identification of hotel interns

I went to the Phoenix Hotel in Guangzhou on July 14, 2006 - October 31, 2006. During this time, I gained a lot. Hotel service is a mixture of tangible products and intangible services. The standard of hotel service quality evaluation is the "satisfaction" of the guests. Hotels in the buyer's market should regard customer demand as the starting point for marketing work. The front office represents the hotel and guests, meets the various needs of the hotel, accepts complaints from customers, and solves the problem of the guests. It is the nerve center of the hotel. It is based on these that the status and role of the front office is particularly important. Although the front office is not the main business department of the hotel, it has a crucial impact on the hotel's market image, service quality, management level and operational efficiency. The front office is the crowning touch of hotel management. I have benefited from this internship at the Phoenix Hotel for nearly four months. The hotel is equal to the epitome of a society. This internship is undoubtedly an important opportunity for me to enter the society in the near future.
1. Improved communication skills: As a front desk receptionist, as the frontline staff of the hotel, the contact with the guests is face-to-face and is the most direct. Often the receptionist can influence the overall impression of the hotel and even affect the mood of the guests throughout the day. How to let the language spoken by the guest make the guest feel comfortable and have a good time. It is a course that must be studied as a receptionist. Of course, communication is not limited to being with the guests, but also between colleagues and even to the superiors. People will inevitably have no emotional fluctuations, but such emotional fluctuations often affect the mood of others. How to adjust my own mentality, face the guests with the best attitude, face colleagues and even superiors, how to bring others the best smile is a problem that I have to seriously think every day. In this internship, I not only improved my communication skills, but also learned how to adjust my mentality.
2, the ability to respond to emergencies: work in the reception desk, every day must be prepared for combat. Because as a receptionist, I have to receive different guests every day to face different events. There will be some less polite guests in the guests who stay, and even the receptionist will say bad things. In the face of such a clear situation, how to appease the mood of the guests, but also to protect the interests of the hotel and its own security, is another test for me.
3, the ability to work independently to improve: Through this internship, I deeply understand that you must learn the fact that you have the ability to do things yourself. Only by cultivating their own independent abilities can they make progress in their work. At work, there are problems. If you don't understand, you should ask your colleagues boldly, instead of not knowing how to understand. Working independently, accumulating experience, and finally getting what is best for you.
4, improved service awareness: As a receptionist, always represents the hotel. Whether you are in the job or on the road, as long as you wear the hotel uniforms, you should always provide the best service for your guests. We are the messengers of the City of Smiles, all for the guests, for the guests, for all the guests.
Internship experience
1. Insufficient and shortcomings: Through this internship, I have re-visited my own shortcomings and shortcomings. In terms of language ability, it is still not fluent in communicating with guests. The daily source of guests staying at the Phoenix Hotel is mainly domestic guests and Japanese guests. However, during the Canton Trade Fair, the main source of the hotel was foreign guests. Because of her own ability to speak English is not very good, it has caused obstacles in communication with customers. And because of the lack of work experience in the hotel, the mistakes that should not occur in the work, brought a lot of inconvenience to colleagues. On the other hand, at work, some of my shortcomings are even more revealing. For example, the work is not careful enough, not humbly accepting criticism from colleagues, and so on. But through this nearly four-month exercise, I have been constantly correcting it.
2. Employment prospects According to incomplete statistics, there are currently more than 9,000 hotel hotels in the country, and the hotel talent gap is more than 100,000. And most of the hotel's grassroots employees are now mostly secondary school or college degree. I think that the current lack of hotel industry is still highly educated professionals. However, even with a high degree of education, it is still impossible to become a manager. As a manager, you still have to have years of work experience. Among them, first-line work experience is very important. Therefore, as a college student who is about to graduate, it is absolutely impossible to be a high-handed person and must be prepared to accept the challenge.
Intern ideas and suggestions
1. Idea: This internship gives us a good opportunity to learn about this society. It is an important step before we really step into the society. The weak meat is a survival principle that has not been changed. To be successful, you must work harder than others. This internship has faced many problems that have never been encountered before. Such as interpersonal problems, guest relationship problems, poor mental state and other issues. But through this nearly four months of study and improvement, I have made great progress both in psychology and in my mind. The deepest feeling at the Phoenix Hotel is its staff management system. Since the last hotel business internship was at the Garden Hotel, although the internship time was only one month, it was greatly affected. The Garden Hotel is a five-star hotel managed by the Hotel Management Group, and the Garden Hotel has a long operating history and has formed a relatively complete and strict staff management system. Compared to the Garden Hotel, the Phoenix Hotel is a very young hotel. The Phoenix Hotel has only been in operation for three years, and its management system and operating system are still not perfect. Coupled with the Phoenix family hotel is a "family business", not managed by a hotel management company, most of the senior management staff lacks hotel management experience. Therefore, the Phoenix Hotel is inferior to the old five-star hotel in terms of the professional quality of its employees. Too loose employee management system leads to loose employees' work mentality, which will undoubtedly reduce the quality of service for employees. If a five-star hotel has only a five-star appearance and lacks a five-star interior, it is not enough to be called a five-star hotel.
2. Suggestion: For this internship, due to various reasons, there is a certain degree of communication with the internship unit. From the beginning, the internship unit enters the internship unit, and finally enters the internship unit by signing the employee. The personnel department of the Phoenix Hotel asked us to sign a one-year contract with the reason that you promised to work here and you will come in. If you work less than one year, you will be charged a breach of contract. The method of doing things in the Phoenix Hotel Personnel Department really made me feel unreasonable. Hope that the leaders in the department can help us communicate with the internship unit in the future to prevent this from happening again.

Chapter 5: Self-identification of hotel interns

Working in a hotel, always facing the customer, is a very hard work. After a few months of internship, how to write an intern self-identification? The following is a self-identification template for the hotel interns self-identification model internship: the half-year internship has come to an end. Through this internship, I got a comprehensive exercise, and the internship process also enabled me to complete a student. The transition that has taken place in the process of society has improved one's independence, gained the ability to use this knowledge, and laid a solid foundation for the official stepping out of society.
In these days, I have indeed learned a lot of things: in addition to learning the service programs and techniques of Chinese catering, the characteristics and types of Cantonese cuisine, and the things that can be learned in the classroom, I can learn some difficult lessons in the classroom. What I got: How to deal with my own interests and the interests of the hotel, how to deal with the interpersonal relationship between colleagues, how to adjust my mentality, let me know that as a waiter should have a strong sense of service. When chatting with a department manager, the manager mentioned the service awareness. I strongly agree with him: "Service awareness not only requires the waiter to have the concept and desire to provide quality service to the guests, but also the same for his colleagues. Consciousness. "Yes, this is the true meaning of "service awareness", this is the embodiment of a waiter's true quality. I have gradually become familiar with the organizational structure, personnel relations, and corporate culture of a hotel from a fledgling student, and I have gradually adapted to this society.
I am always proud of being able to be a service person, because we are helping others every day, and the guests get a surprise in us, and we have found a rich life in the guest's surprise. We don't necessarily have a lot of money, but we must not be poor because we are intelligent, informative, responsible, helpful, loyal and credible, and of course we have a loving family, all of them. Only constitutes our life today. In fact, a rich life is not difficult to find, it is in every surprise we bring to others. What makes me happy is that the staff of the hotel are so warm and friendly. They are not indifferent to us because we are interns. In the spare time, a sweet smile from colleagues is a common mistake. “Working hard” will make people feel moving. It seems that employees can best understand their feelings because they can look at the problem from the perspective of employees themselves, because they are talking about “the people’s heart.”
The internship is over, but whether it is the current internship or the future work, we will be proud of being a waiter. Our spirit is like a red cotton bloom.