[Boutique] Bank work self-identification

Part 1: Self-identification of bank work

2019 is nearing the end, and the lost time has become history. Only us today, we can only grasp today! We must learn to be grateful and appreciate happiness in good times, mature and strong in adversity! Learn to create splendor with passion To make our lives more exciting. Failure is not the mother of success, and the summary after failure is the mother of success. I will summarize the following work to the leaders and colleagues in the past year. If there are any problems, please ask the leaders and colleagues to criticize and correct them.

1. Strengthen service awareness and stabilize customers with high quality and efficient services. As a front desk teller, Windows is extremely important. The quality of the front desk service is directly related to the impression of the entire line in the customer. In the daily business process, I pay attention to the cultivation of service awareness, integrate humanized service and affectionate service into the service work, and effectively implement the "customer-centered" concept of our bank. Customers think, urgency for customers, help customers manage wealth, provide multi-faceted, value-added services, to ensure that customers through high efficiency, high level of service.

2. Strengthen internal control system construction to prevent and resolve financial risks. The organization organized employees to conduct in-depth study on the internal control guidelines and other aspects, focusing on the contents of the “China Construction Bank Employees Prohibition Regulations” and the internal control management system. Grasp the implementation, grasp the implementation and urge the employees to strictly implement the strict implementation, from the prevention of operational risks, grasp the implementation of the system, gradually make the management work toward the standardization direction, improve the service level and business environment, with sincere service and subtle attention. Impress customers and win customer support. At the same time, I combine ideological education with practical work, find gaps and find problems in comparison with work, and truly prevent risk work from being implemented.

3. Strive to improve their service and business quality and actively serve customers. 2019 is a year of transformation for the public business, and the key to fostering core customers is to enhance customer loyalty. To enhance customer loyalty, customer relationships must be placed in an important position to achieve the rewards they deserve on the basis of improved customer satisfaction and loyalty. Therefore, this requires us to change each of our systems and processes from the standard of internal work to the standard of customer demand, especially for different levels. Customers, develop differentiated service specifications, develop and implement overall service plans for high-end customers; establish the concept of “no small service”. Continuously improve services; we must adhere to both expansion and maintenance, and deepen customer value. Through strengthening customer relationship management, we must actively promote the transformation of marketing services from one-way services to interactive services, from rough services to refined services, from universal services to personalized services, and truly form benefits with customers, win-win and mutual benefit. The relationship between lips and teeth.

4. Insufficient work and future plans. First, learning is not enough. The times are changing, the environment is changing, and the work of banks is changing from time to time. Every new thing appears and new situations occur. Faced with such severe challenges, there is still a lack of urgency and consciousness of learning. Learning new knowledge, mastering new theoretical foundations, professional knowledge, and working methods to adapt to changes in the surrounding environment, all of which require me to change with the situation, improve my ability to perform my duties, and develop myself into a full-fledged CCB employee. Is the goal of my efforts. Second, it is not good enough for some businesses. In the future work, I will carry forward the achievements, overcome the shortcomings, and work hard in the following aspects: 1. Strengthening the study, I will continue to work hard to learn the new business knowledge in the line and use it for practice to better adapt. The needs of CCB development. 2. Strive to improve work efficiency and quality, and actively cooperate with leaders and colleagues to do their jobs better.

Finally, I have achieved certain results in the past year, but there are still many shortcomings. I still have some shortcomings in the handling and operation of some details. I will hone myself in my future work and study, improve myself in the guidance and help of leaders and colleagues, and develop my strengths and make up for the shortcomings. In the new year, I will set my own new goals and meet new challenges with a full spirit. Learn from other colleagues, learn from each other's strengths, exchange good work experience, and make progress together. There will be more opportunities and competition waiting for me next year. My heart is secretly encouraging myself to stand firm in the competition. In fact, the eyes can not be limited to the small circle around them, we must focus on the overall situation, focus on the future development, and strive for better work results.

Article 2: Self-identification of bank work

Time flies, I have already gone through five spring and autumn with the ** bank. When I was a newcomer to the society, I was in the eyes of the bank with full of enthusiasm and good enthusiasm. Since I entered the business, I have been working in the first-line counter. In the atmosphere of the bank's management philosophy of “exciting and forging ahead”, with the help of leaders and colleagues, I have always strictly required myself to study professional knowledge. Improve professional skills, improve business quality, work diligently in different jobs, experience is increasingly rich, more and more confident to provide satisfactory services to customers, and gradually grow into the backbone of the new district branch business. In the past five years, in the big family of the ** bank, I have gone from ignorance to maturity, on the road of my choice, diligent self-discipline, love the post as home, the pace will be more firm and more confident.

First, diligent study, hard work, dedication

At the beginning of entering the bank, I was placed in a savings and cashier position. I often hear people say: "Saving cashiers is a boring and boring post, and there are things that are too busy." I was scared when I first came into contact, but the character of not admitting decided that I would not admit defeat, and that it was five years in this position.

At that time, I can say that it was from scratch, the business was unfamiliar, the skills were weak, and I often encountered difficulties in handling the business. The strong frustration made me feel "comfortable" with myself in my heart, and I have to do the most. it is good. I will actively and conscientiously learn new business and new knowledge on weekdays. I will ask the leaders and colleagues for advice when I don’t understand. I know that to provide quality services to our clients, we must have a solid financial expertise and basic skills. As the saying goes, "The industry is good at diligence and absurd." To this end, I have set myself a "four points", that is: get up early, sleep a little late, take a little rest at noon, usually play less. After the shift, I was accompanied by a subpoena, keyboard, and banknote paper. Every day, every day, like a sponge, it is necessary to learn business and practice basic skills. Compared with other skills, counting money is my weakness. In order to improve the speed and accuracy of counting money as soon as possible, I humbly ask the experts in the bank to ask for tips and experience, and correct their own irregular actions. Practiced over and over again, although it is already very tired after a day of work, but with the love of ** banking work and the steadfastness of never giving up, often practice late into the night. When I got a call from my mother, I always said that I had a good time to let her take care of herself. In fact, I only know how much I feel. In order to adapt to the requirements of the job as soon as possible, I only went home once a year to reunite with my family. At other times, I used to study and work constantly. The hard work pays off. After long hours of hard work, my overall skills have been greatly improved.

I always have a full working enthusiasm and a good working attitude in the daily service. **Bank is a young bank, and every customer is hardworking and hardworking. This not only requires us to have skilled business skills, but also requires us to provide them with fast and quality services according to the different psychology and needs of each customer. In my daily work, I have spurred myself with the service concept of “Building a Brand by Bit by Bit”, starting with every little thing. I remember one time when I was about to get off work, a customer rushed in with an anxious look, saying that his card and ID card were stolen and asked to report the loss. In accordance with the regulations, it is necessary to provide a valid certificate, but the customer who is in focus, I will comfort the customer and let him not worry; when restarting, I will check according to the ID number provided by the customer, find out his card number, and assist the customer. Hang through our 95577 customer service phone to avoid possible losses. Such small things happen often around us. Although they are trivial things, these small things reflect the quality of employees and the culture of the company. My post is a small window. It is the link between the bank and the customer. My words and deeds represent the image of the bank. For this reason, I often remind myself to insist on doing "three-tone service" and "standing." "Service" and "smile service", patiently and meticulously answer customer's questions, face the rudeness of individual customers, cleverly respond, and not hurt the gas; and praise the customers, be modest and cautious, guard against arrogance. Never say “no” to customers, and try to meet their business needs without violating the principles. I always adhere to the "customer first" thinking, to treat the customer's affairs as their own affairs, to change the thinking of the problem, to rush the customer's urgency, to think what the customer thinks. Different ways of working for different customers, and strive to provide customers with the highest quality and satisfactory service.

After continuous hard work and continuous training in the actual work, I have now mastered the relevant business and rules and regulations, and gradually grew into a business expert. At this time, I gradually realized that whether it is saving or accounting is challenging. The important thing is how to do it well and do it better.

With the development of the business, the business volume of the new district branch has been increasing, the number of business has increased, and the business volume of the savings window has risen sharply. In order to work overtime, I am actively involved. When the festival is reunited with relatives, this time I am still busy working, always feel that it is difficult for parents in the distance to take care of them. But when you look at the customer's satisfaction, you will feel comforted in your heart; everyone's happiness is worth the happiness of everyone. As the business increases, the efficiency must be improved. This forces me to constantly remind myself that I must be serious and serious in my work, be cautious and cautious, and strictly follow the rules and regulations established in the line to handle various businesses. Make the savings work fine, good, and refined.

Second, unity and cooperation for common progress

Bank work requires collective solidarity and cooperation. The strength of one person is always limited. As an old employee, I am not only satisfied with doing the work in my own hands, but also paying attention to the role of communication, help, and taking the initiative, actively, enthusiastically and patiently helping new colleagues to adapt to the new environment and adapt to new positions. Adapt to new work, make them more familiar with related business and better master business skills. Combined with my own experience as a newcomer, I pay attention to guiding them from the account, rather than teaching them how to make simple menu operations. In my usual work, I also told my work and study experience without reservation. I think that such a teaching method is not necessarily the best, but it will definitely let them learn the essence of business knowledge points, learn to integrate and make inferences. The new district branch had four new colleagues joining last year. Although they have certain financial expertise, they still lack the skills to operate the cabinet. In order to enable them to get on the job as soon as possible, I am patiently trained in the operation of the charter, and especially in strict accordance with the rules and regulations, business processes, people go to the chapter, drawer lock, computer exit screen, etc., develop a good Work habits. For their weak link - skills, also tell them their usual practice, for their reference. Through a two-way effort for a period of time, they have been able to perform single-person operations. To lay a solid foundation for the new district branch to carry out better work. Only when the overall quality is improved, the accounting business level of the branch can reach a higher level. Everyone works together to work happily in the warm family of the new district.

The number of new recruits in the bank is gradually increasing. While helping them, I also see their advantages. I always feel that I feel a sense of crisis. I often tell myself that I can’t satisfy the status quo. I want to be flat, but I can’t live in mediocrity, and I have to be honest and down-to-earth. When the work in your hands is completed, you must constantly absorb new knowledge to meet the challenges of the future. The times are constantly evolving, and the competition for banking work is becoming increasingly fierce. **The bank is also constantly developing new business. From the issuance of new funds to the listing of the first titanium credit card in China, watching the banks continue to innovate, I deeply understand that as a qualified front desk teller should have higher The level of business, only constantly enhance their comprehensive quality, and constantly expand their knowledge to work better. Therefore, in addition to the intense work, I also actively participated in various studies, and obtained the "Accounting Employee Qualification Certificate", "Anti-Counterfeiting Money Qualification Certificate", the Head Office "Accounting Business Qualification Certificate", "Saving Business Qualification Certificate", "Career Business Qualification Certificate" and "Bank Card Business Qualification Certificate". Use your spare time to apply for the accounting undergraduate and economist qualification examinations, and lay a solid foundation for achieving greater results in future work.

Third, the business is comprehensively oriented

In today's increasingly fierce market competition, with a warm service attitude and skilled business capabilities, we must constantly improve ourselves to better provide efficient and efficient services to our customers. The various training and skill assessments held by the branches provide a strong guarantee for me to improve my business skills as soon as possible. I have been actively participating in various types of training, insisting on listening carefully, combining the rules and regulations of the usual study, laws and regulations, and striving to improve my business theory. In the first quarter and second quarter of the accounting staff assessment and ranking, the overall scores have remained at one or two.

In 2019, our branch office did all the work in strict accordance with the promotion schedule of the iso9001 quality management system. While ensuring the smooth running of our daily business, we started to get rid of the greed, and put the whole body and mind into the work of the standard, working overtime, no regrets. From the development of the self-inspection plan to the specific implementation, from the total score check to the establishment of various registration books, from the re-examination of all subpoenas to the reorganization of the information of the households... We have proposed ways to improve the existing problems and Implementation. Facts have proved that the hard work of sweat has not been in vain. Our new district branch, as the first batch of auditing units of Suzhou Branch, successfully passed internal and external audits.

This year, due to the needs of my work, I was assigned to the Accounting General Post to start learning new business knowledge and preparing for the next step of implementing a comprehensive teller. Years of banking experience have made me feel comfortable with new challenges. I humbly consulted other accounting counters and carefully studied accounting procedures. In a relatively short period of time, the role transition from the savings teller to the accounting teller was successfully completed. Due to the large amount of notes exchanged in the new district, there are more than 100 bills per exchange. In order to ensure the quality of exchanges and reduce the refund, at the same time as the system bills are entered, I also insist on reviewing the bill elements, insisting on checking the cheques, entering the bills, and achieving three-phase characters with the data in the system to overcome the impact of time constraints. Try to reduce unnecessary refunds.

Today, with the increasingly serious situation of anti-money laundering work, I pay great attention to the flow of every large amount of money. Every day, the business involving large amounts of funds is registered one by one, analyzing the frequency and authenticity of the funds, and reporting them according to regulations. The People's Bank of China guarantees the safety of client funds and guards against bank capital risks. After several months of study, I have realized that the bank is a high-risk industry. As the most basic work of the bank, accounting work must be carried out in strict accordance with the operating procedures, careful and meticulous, and solid investment, step by step.

In the five years since entering the **, the bustling Suzhou City has become no stranger. Whenever you return from the bank, with the warmth of the line, you don’t feel so lonely. Here I am fully pursuing my ideals. I study every bit of knowledge with my heart, understand my every job with my heart, and treat my work with sincerity and enthusiasm. In the big family of the ** bank, my achievements today are closely related to the collective. I am glad that I can enter such a united and cooperative work. It is such a group that gives me the opportunity to learn and improve. I also Cherish this opportunity. In the future work, I will win customers and retain customers with more thoughtful and enthusiastic service, and firmly establish the idea that "service is the foundation of innovation and innovation is the road to development". With the spirit of “dedication, love, pragmatism and dedication” as the driving force, we will continue to make progress, work hard, and grow together with the Bank to create a better tomorrow.

Part 3: Self-identification of bank work

Five years ago, with a good yearning for future life, with the infinite ambiguity of my work, I became an ordinary employee of a ** bank. From that day on, day after day, year after year, ushered in In the ordinary work, I not only have the enthusiasm for the work, but also the pursuit of perfection, perseverance and tenacity, constantly strive to improve their professional skills and service levels, and handle each pen with a pragmatic and meticulous attitude. Business, in the nature of open-minded, kind and tolerant to receive each customer, to unite and help each other, and the leadership and colleagues to contribute to the development of Hua Xia Bank, from which I have experienced the charm of service, what is the experience The true meaning of “customer-centered” feels the warmth and strength of the collective, and has won the praise of leading colleagues and customers.

A summary of the work of bank practitioners. I am very glad that I can have such a good working environment and working conditions. At the same time, I have set my own work goals with high standards and strict requirements: I strictly demand myself, constantly strive to improve my professional skills, and constantly expand and expand my business. We provide services to every customer in a cordial and fast manner, and become a versatile player with solid basic skills, comprehensive business knowledge and calm service standards. The practice in the past few years has also enabled me to truly understand the true connection of services, understand the connotation of services, and know that only the skills and hard-working business knowledge can master the skills and procedures of the service and improve their ability to analyze and deal with problems. Continuously improve the service and service level, thus achieving the "accurate, efficient and fast" service concept, enhancing customer satisfaction and loyalty, thereby winning the trust of customers, and thus winning more and better business in the fierce market competition. .

First, smile is the introduction of civilized quality service.

Smile, a kind of expression of self-confidence, is a silent language. She conveys friendly messages. She is the richest, most infectious and most conquering expression in people's interactions. The counter is the window of the bank. The mental outlook of the counter staff represents the level and image of the bank. The smile is the window of the employee's mind and is the effective display form of the professional style. Only with a heartfelt smile can we communicate with our customers in the most sincere and effective way.

Compared with young and beautiful colleagues, I don't have the congenital favorable conditions, but I believe that "the heart is born," only the heartfelt smile is the most attractive, can pass a sincere heart to the customer, use me to send The inner heart is full of sincere smiles that win the trust of every customer, to warm the hearts of customers and win the trust of customers. I know that the customer is a valuable resource of the bank. With the customer, we have our existence. The service is the basis of the bank's operation, the source of the bank's benefits, the soul of the bank, the life of the bank, so no matter how much work pressure, Still tired of work, or busy with the troubles of the family until late at night, can not put on an unhappy face, because this will make customers feel that he is an unwelcome person, will cause customer suspicion and dissatisfaction, invisible Many customers will be turned away. After several business operations, he told us that he has handled business in many banks across the country. In contrast, the employees of Hua Xia Bank have given him the best impression. I sincerely smile naturally. He was very friendly and had a feeling at Huaxia Bank. Although their units are now moving closer to other banks, he is still willing to come to the Bank to handle business and become a loyal customer of the Bank. In fact, in the daily work, whenever I look at the eyes of the customer, it seems that I have to face the "examiner" every day. How much I have done means how many impressions the "examiner" can give me. It means that he will decide how to treat me in a different attitude. The attitude of the customer towards me is actually a mirror of my own words and deeds. I can’t look at the mirror, but I want to reflect more on myself in the mirror. Where is not good enough, where needs improvement. However, it is very difficult to make all customers satisfied with their own, but I know that in addition to being dressed neatly, civilized, and preparing for work before class, smile is a weapon that is invincible and maintains a good attitude. Develop a habit of smiling, and not only to smile myself, but also to make our customers smile, so that even the first time customers who come to Huaxia Bank to handle business are feels kind, and while giving others happiness, I am myself. I can also get happiness from it.

Second, skills are the basis for improving service levels.

The old saying goes: "If you want to do something good, you must first sharpen your weapon." The front-line employees of bank outlets, without their excellent business skills and skilled operation skills, can not provide customers with perfect and efficient services, and they can not do their jobs. Before I entered Hua Xia Bank, I was not a practitioner. I did not work in a class. Banking was a new sky for me. Therefore, I paid great attention to strengthening the learning and improvement of my business skills. I know that skills are the service level. Foundation, only master the skilled business skills, in order to be able to work at home, better to provide our customers with convenient, fast and accurate services; to improve work efficiency and win the trust of customers.

It is difficult to have enough time to practice skills within eight hours of work, so I used the noon break, evening, and rest days to practice, and insisted on the principle of “what is missing, what to make up”. I used to be fast and not accurate enough. High, I insist on using ten minutes and twenty minutes every day to practice newspapers and books, and I firmly believe that one day, "iron bars can be ground into needles." There are no shortcuts for counting money. Only by performing every fine specification exercise, performing numerous mechanical repetition trainings, and combining heart, mouth and hands, can improve speed and accuracy. I know that we must hurry up all the time, strictly demand ourselves, develop the habit of long-term study, and adhere to the spirit of not being afraid of suffering, not afraid of being tired, not afraid of the complex, in order to develop skills. Only by practicing basic skills can we improve the speed of handling business.

Third, knowledge is a strong guarantee for improving service capabilities.

People are often accustomed to understanding services as attitudes, that is, good attitudes mean good service. In fact, the service has its deeper connotation. The service provider must have good professional knowledge, compliance and compliance, and understanding, accurate, efficient and efficient service skills. Knowledge is the strong guarantee for improving service ability. .

Good professional knowledge comes from the usual study and daily practice. I am very focused on combining the knowledge I have learned with the actual work, improving my work at work, improving my work, and realizing my work. With the principles of “learning, interrogating, deliberating, arguing, and defaming”, we must listen, learn more, do more, and think more in our work. Listen to the teachings of the master and the leader; learn the operation techniques of the master when dealing with the business; be cautious when doing business, pay attention to the links and details that are easy to make mistakes, immediately ask the master when encountering difficulties and problems, solve the problem in time for the customer, and make the practice make perfect After you finish your business, think about why you do it now. Is there a better way? This will make you finer and better. Improve the theoretical level in learning and accumulate practical experience in practice. With the psychology of seeking newness, seeking change, and learning, we must do one line, love one line, drill one line, and one line. Our company is located in the furniture market. Furniture bosses are accustomed to clearing transactions in cash. They cannot understand the inconvenience of large amounts of cash, and they are contrary to the relevant regulations of the PBOC on strengthening large-scale cash management. Therefore, I use the knowledge I have learned in a timely manner. They recommend local payment to choose to open the promissory note, and the off-site payment can be selected to be convenient and fast, and at the same time, open the unit settlement account as much as possible to handle the relevant settlement transactions. The work of the bank changes from time to time. Every day, new things appear and new situations occur. This requires us to work hard to change ourselves, better plan our goals, learn new knowledge, and master new skills. Adapt to changing work objectives, improve service quality, and meet customer needs. The needs of customers are both a pressure and a motivation for me. I took part in the professional undergraduate study in my spare time, and I got a bachelor's degree in accounting in XX, and enriched and armed myself with knowledge, which provided a strong guarantee for the improvement of service skills.