Annual summary of corporate information directors and future plans
The annual summary of the enterprise information supervisor and the first part of the future planning model, work summary:
Since I entered the company, I have been familiar with the company and the industry for 20 months. Looking back, it is the first turning point that I came to the company. I am honored and grateful to be recognized by the company. I am appointed as Information Director. From that day on, I made up my mind to make my best contribution to the company in the best condition.
In the office, my work is mainly divided into five parts: the report of the company's copy and data, the work and communication arranged by the manager, the communication with the dealer, the understanding of the market information and the feedback of the customer feedback; Supervision, communication and problem solving for the salesman's work.
First, the connection with various branches of the branch
1. Business Department:
The office is a business department, and the daily work is closely related to the development of the business. As an informant, it is one of my main duties to report the salesperson's exhibition to the company in a timely and truthful manner. I will respond to the daily and weekly work reports.
For the quality of the work of the business personnel, 60 customers will be interviewed every week and 60 customers will be called by telephone to achieve the supervision effect of checking and filling the gaps. Finally, the feedback will be sent to the manager, and the “line checklist” and “line check monthly” will be filled out. The report, “Office and Individual Monthly Line Evaluation Report”, was reported.
In the process of checking the business personnel day, weekly report and line inspection in peacetime, in order to continuously improve the effect of business work, I always pay attention to the information and sales of customers in various regions, and daily check and report "Daily Distribution". Regularly update the "Customer Basic Information", fill out the "non-contracted two batches of Invoicing" and report it in time.
2. Information Department:
Most of the work of the Ministry of Information is reflected in the report. For such work, more careful and patient work is required. I am following the three criteria:
Timeliness: Report the corresponding report within the time specified by the company. For example, the "Invoicing Dynamic Table" is submitted on time every Friday at 17:30, and the "Point Evaluation Form" is submitted within 5 days after the points activity.
Integrity: Carefully complete the required parts of the report to reflect the work of the office more comprehensively, in order to achieve the effect of one time in place and less rework.
Accuracy: This is the most basic requirement in information work. Every number we report will affect every decision of the upper leadership. Therefore, before the report, I must ensure that the file is true and accurate.
3. Promotion Department:
Whether a product can continue to sell well in the market, market promotion plays an indispensable role, so we should actively cooperate with the company's promotion work. I know the stocks of major shopping malls from the business every week, fill out the “bc field invoicing dynamic table” and report it to the branch office. During the “Summer Promotion” campaign, I am responsible for the application, receipt, redemption and summary reporting of prizes.
Assist the person in charge of the office to complete some of the work on the road show, arrange colleagues to collect sales information, information, and summarize the company.
4. Finance Department:
It is inevitable that costs will arise in the work of the office. How can we let the company know at a glance where our expenses come and go? At this time, we must actively cooperate with the work of the finance department. Daily is mainly a three-part docking:
Cooperate with the completion of dealer reimbursement costs reconciliation: the cost of lending to the dealer in each event and the return of the company's replacement pad fees are recorded in detail, so that it is convenient for the dealer to check the dealer's replacement fee at the end of the month. The bill is reported to the company.
Dealer's order and payment situation: to clearly understand the completion progress of the dealer sales task.
Reimbursement of points, promotion activities and reimbursement of daily expenses of the office: Communicate with the finance department, clearly understand the verification process of various expenses, complete the end of the activity as soon as possible, and reduce the accumulation of expenses to reduce the pressure on all aspects of work.
5. Administration Department: Management of employee files
6, brand group: competing product information reporting, brand activity promotion
7. Inspection team: the communication of logistics and the reporting of fake enterprise information. 2. The work and communication arranged by the manager. A competent information officer should be the competent assistant of the person in charge of the office. There is enough ability to share the work of the responsible person, so that the responsible person can have a clear mind to focus on solving problems in the office and the market.
Therefore, I will take seriously what the manager has to do and assist the manager in organizing the daily work:
1. Collect and organize market sales data:
In order to understand the sales situation of each region in the first time, and to judge and organize the market dynamics in a timely manner, I will communicate with the dealers in time after each sales cycle, extract the distribution volume of each region, and report to the manager.
2. Summary of cargo flow between areas and complaints of rushing goods:
For well-known products, inter-regional rushing has always been an intractable problem. In order to reduce the occurrence of the rushing incident and better manage the regional sales situation, we will record every complaint of complaints and complaints, and clearly understand the dynamics of the cargo flow. In addition to letting each business's exhibition manual contain the detailed batch number of the region, we also send the batch number of this area to the office where the goods are often negotiated, so as to achieve faster and more convenient work.
Third, communicate with the dealers Every day, keep in touch with the dealers to understand the distribution situation of the day, and inform the dealers of the company's promotional activities in a timely manner. At the same time, understand the general intention of purchase and payment, so that the responsible person can negotiate and communicate in time.
Fourth, the understanding of market information and the collection of feedback on customer feedback In the process of online inspection, in addition to the supervision of the work of the salesman, but also know more market information.
V. Supervision, communication and problem solving of the salesperson's work For the information officer, checking and supervising the work of the salesman is one of the more important tasks. As for the work status of the salesman, I learned about the normal communication and line inspection process. Under normal circumstances, each area is responsible for one business. To complete a large area, it must be pieced together by the results of each area. Therefore, in our sales team, it is not allowed to have a situation of “fishing eyes”.
We have a unified management standard for each salesperson, and different countermeasures:
1. Unified management standards:
Arrive at the office on time from 8:30 am Monday to Friday, and arrive at the day, weekly report, and morning meeting. Every time we arrive late, we will be punished according to the frequency of late arrival.
The submitted daily and weekly reports, we all require high standards and high quality completion, further improve the quality of work, and at the same time achieve personal optimization gradually optimized.
According to the company's requirements to supervise the visit of the salesman's line: complete the customer service card; complete the vivid display; maintain a good customer relationship with the customer; perform the distribution of activities such as display and other activities.
2, different ways to deal with:
There are successive times for the salespersons to enter the company. In order to make everyone's work as high as possible, we have also adopted the group-assisted exhibition industry.
Below I will focus on the situation and solutions encountered during the inspection of the line:
The phone number is incorrect. This is a common occurrence in the phone check. Since the customer data is not updated frequently or has not been verified, the reported data is out of date or incorrect. Therefore, we require the salesperson to check the customer's information when visiting the customer to ensure the information is true and complete.
The line customer data was adjusted and failed to be updated in time. Under the guidance of the manager, through the familiarity of the area, I checked the line as much as possible and completed the whole line inspection independently. However, during the inspection process, some line customers were found to be adjusted, but the salesman did not report it, which hindered the inspection of the line and also affected the inspection results. Therefore, if we request adjustment of the line data, we must promptly report the update. If we find that there is a replacement line information and we fail to report it, we will impose a penalty. The penalty method is calculated at 5 yuan/home.
The service card information is incomplete. During the online inspection process, some customers' basic information has not been fully completed, especially when the regional work is handed over. I will record the missing points of the customer service card and ask the salesperson to fill in the complete and photo feedback within one week.
The daily filling time does not match the service card check-in time. For the case where the daily filling time does not match the service card check-in time, we will make a serious warning to the district business.
The vivid display of the activity display outlets is not obvious. For the event display outlets with fees, we hope that they can fully display our products, especially the expectations of the flagship store are relatively high, and it is required to hang small hanging flags and small pylons as much as possible. Enclosure, 63 rows, whole row of freezer. Therefore, we require the salesperson to make full use of the cost display period to establish good customers with customers, and hope to cooperate with the maintenance of various vivid tools, such as the vividness of the network points will be criticized.
The second part, personal summary
1. Improvement of one's own quality.
With the busy work beats every day, the calendar has been turned over for a year, and I look back at the fleeting moments. I am still the "energy, unlimited" spirit unique to this cohesive family. Invigorated and infected. Young people are always given the courage to challenge themselves and release the energetic new generation, and our company has always advocated to inspire young people's energy and vitality. It is this brand spirit that inspires me to overcome the difficulties in my work. Try to absorb the injection of new knowledge and constantly improve its own deficiencies. In the work and exercise of more than a year, I have seen how entrepreneurs can find the motivation from the pressure and find the brisk success from the pragmatic work.
"Inspiring potential, surpassing the limit" has always been advocated by entrepreneurs, and as a member of the corporate family, I must not only run through this concept, but also implement it with practical actions. Consciousness determines the gap and culture determines the level. In the future work, we need to strengthen our marketing expertise and humbly learn from our new and old colleagues. Thanks to the company for arranging the advanced learning system of “Internet Business School”, let us keep pace with the time. Advance with each other, and open up horizons in reading all aspects of knowledge. Seriously sum up the training of each day's work and gains, and think about the current market situation in a multi-faceted and multi-angled way. Strive to ask yourself to keep on making progress and strengthen your own quality.
2. Improvement of work ability.
Thanks to the careful guidance and cultivation of the leaders, I have not only improved the work ability or the people, but also thanked my colleagues for their opinions and encouragement in my work. This has become the driving force for me to accumulate in my work.
Excel table, word document application ability improvement. Read the books on related watchmaking skills and put them into practical work, so that the efficiency of daily summary work is significantly improved.
Improvement in communication skills. Understand the content of communication, clarify the relationship between data, and communicate with each office to check the information and the difference between each invoicing report.
The ability to use the system. Proficiency in the use of systems to assist in the statistics of daily data, making work faster and more convenient.
Although each job is cumbersome, each time it is a challenge to individual endurance and ability, and it also actively stimulates the improvement of individual work ability. In the mid-term evaluation of this year, it is promoted to the position of information supervisor, for my personal ability. And the labor has given corresponding rewards, which has strengthened my centripetal force towards the corporate company. From that day on, I made up my mind to make my best contribution to the company in the best condition.
3. Work still needs to be strengthened.
When work is numerous and trivial, it is necessary to make effective work management methods to plan overall, and to arrange time reasonably, to distinguish the lightness and weight of things, and to complete them within the prescribed time.
For the connection between data, it is necessary to enhance the relationship and consistency of the number and number of Lenovo, and thoroughly think deeply and look at the problem. For each job, we need to systematically summarize, this is the strength of the head of our office, I hope to learn more.
Although the promotion work is not my responsibility, as the information supervisor of the office, I hope that I can do everything and make the work of the office more smoothly.
Part III, annual work plan
1. Responsible for the day-to-day work of the office and the company's various departments, timely transfer the company's policies and information to the city manager; timely and accurate submission of the company's required files to the company's departments; responsible office daily data Input, registration and verification of information, assist city managers to complete the daily copy of the office; maintain good interaction with the branch, better understand the company's development direction and drive the staff of the office to move forward.
2. Strengthen market marketing knowledge and management skills to make the work smoother and more comprehensive.
3. Strengthen the control and supervision of sales data, and timely feedback to the company on the latest trends in the market.
4. Responsible for the implementation of business process supervision and inspection, timely feedback to the city manager and implementation of the rectification plan, and complete the end of the line inspection summary file reported to the company's business department;
5. Standardize the management system and method of the salesman's line, drive the team cohesiveness, enhance the team's sense of belonging and spontaneously complete their own work.
6. On the basis of the original work, we will further touch on more aspects of work and achieve diversified and comprehensive development.
Every year is a year of sorrow, and every day is an exciting day. I hope that in the next days of the year, we will live more exciting!
Since I entered the company, I have been familiar with the company and the industry for 20 months. Looking back, it is the first turning point that I came to the company. I am honored and grateful to be recognized by the company. I am appointed as Information Director. From that day on, I made up my mind to make my best contribution to the company in the best condition.
In the office, my work is mainly divided into five parts: the report of the company's copy and data, the work and communication arranged by the manager, the communication with the dealer, the understanding of the market information and the feedback of the customer feedback; Supervision, communication and problem solving for the salesman's work.
First, the connection with various branches of the branch
1. Business Department:
The office is a business department, and the daily work is closely related to the development of the business. As an informant, it is one of my main duties to report the salesperson's exhibition to the company in a timely and truthful manner. I will respond to the daily and weekly work reports.
For the quality of the work of the business personnel, 60 customers will be interviewed every week and 60 customers will be called by telephone to achieve the supervision effect of checking and filling the gaps. Finally, the feedback will be sent to the manager, and the “line checklist” and “line check monthly” will be filled out. The report, “Office and Individual Monthly Line Evaluation Report”, was reported.
In the process of checking the business personnel day, weekly report and line inspection in peacetime, in order to continuously improve the effect of business work, I always pay attention to the information and sales of customers in various regions, and daily check and report "Daily Distribution". Regularly update the "Customer Basic Information", fill out the "non-contracted two batches of Invoicing" and report it in time.
2. Information Department:
Most of the work of the Ministry of Information is reflected in the report. For such work, more careful and patient work is required. I am following the three criteria:
Timeliness: Report the corresponding report within the time specified by the company. For example, the "Invoicing Dynamic Table" is submitted on time every Friday at 17:30, and the "Point Evaluation Form" is submitted within 5 days after the points activity.
Integrity: Carefully complete the required parts of the report to reflect the work of the office more comprehensively, in order to achieve the effect of one time in place and less rework.
Accuracy: This is the most basic requirement in information work. Every number we report will affect every decision of the upper leadership. Therefore, before the report, I must ensure that the file is true and accurate.
3. Promotion Department:
Whether a product can continue to sell well in the market, market promotion plays an indispensable role, so we should actively cooperate with the company's promotion work. I know the stocks of major shopping malls from the business every week, fill out the “bc field invoicing dynamic table” and report it to the branch office. During the “Summer Promotion” campaign, I am responsible for the application, receipt, redemption and summary reporting of prizes.
Assist the person in charge of the office to complete some of the work on the road show, arrange colleagues to collect sales information, information, and summarize the company.
4. Finance Department:
It is inevitable that costs will arise in the work of the office. How can we let the company know at a glance where our expenses come and go? At this time, we must actively cooperate with the work of the finance department. Daily is mainly a three-part docking:
Cooperate with the completion of dealer reimbursement costs reconciliation: the cost of lending to the dealer in each event and the return of the company's replacement pad fees are recorded in detail, so that it is convenient for the dealer to check the dealer's replacement fee at the end of the month. The bill is reported to the company.
Dealer's order and payment situation: to clearly understand the completion progress of the dealer sales task.
Reimbursement of points, promotion activities and reimbursement of daily expenses of the office: Communicate with the finance department, clearly understand the verification process of various expenses, complete the end of the activity as soon as possible, and reduce the accumulation of expenses to reduce the pressure on all aspects of work.
5. Administration Department: Management of employee files
6, brand group: competing product information reporting, brand activity promotion
7. Inspection team: the communication of logistics and the reporting of fake enterprise information. 2. The work and communication arranged by the manager. A competent information officer should be the competent assistant of the person in charge of the office. There is enough ability to share the work of the responsible person, so that the responsible person can have a clear mind to focus on solving problems in the office and the market.
Therefore, I will take seriously what the manager has to do and assist the manager in organizing the daily work:
1. Collect and organize market sales data:
In order to understand the sales situation of each region in the first time, and to judge and organize the market dynamics in a timely manner, I will communicate with the dealers in time after each sales cycle, extract the distribution volume of each region, and report to the manager.
2. Summary of cargo flow between areas and complaints of rushing goods:
For well-known products, inter-regional rushing has always been an intractable problem. In order to reduce the occurrence of the rushing incident and better manage the regional sales situation, we will record every complaint of complaints and complaints, and clearly understand the dynamics of the cargo flow. In addition to letting each business's exhibition manual contain the detailed batch number of the region, we also send the batch number of this area to the office where the goods are often negotiated, so as to achieve faster and more convenient work.
Third, communicate with the dealers Every day, keep in touch with the dealers to understand the distribution situation of the day, and inform the dealers of the company's promotional activities in a timely manner. At the same time, understand the general intention of purchase and payment, so that the responsible person can negotiate and communicate in time.
Fourth, the understanding of market information and the collection of feedback on customer feedback In the process of online inspection, in addition to the supervision of the work of the salesman, but also know more market information.
V. Supervision, communication and problem solving of the salesperson's work For the information officer, checking and supervising the work of the salesman is one of the more important tasks. As for the work status of the salesman, I learned about the normal communication and line inspection process. Under normal circumstances, each area is responsible for one business. To complete a large area, it must be pieced together by the results of each area. Therefore, in our sales team, it is not allowed to have a situation of “fishing eyes”.
We have a unified management standard for each salesperson, and different countermeasures:
1. Unified management standards:
Arrive at the office on time from 8:30 am Monday to Friday, and arrive at the day, weekly report, and morning meeting. Every time we arrive late, we will be punished according to the frequency of late arrival.
The submitted daily and weekly reports, we all require high standards and high quality completion, further improve the quality of work, and at the same time achieve personal optimization gradually optimized.
According to the company's requirements to supervise the visit of the salesman's line: complete the customer service card; complete the vivid display; maintain a good customer relationship with the customer; perform the distribution of activities such as display and other activities.
2, different ways to deal with:
There are successive times for the salespersons to enter the company. In order to make everyone's work as high as possible, we have also adopted the group-assisted exhibition industry.
Below I will focus on the situation and solutions encountered during the inspection of the line:
The phone number is incorrect. This is a common occurrence in the phone check. Since the customer data is not updated frequently or has not been verified, the reported data is out of date or incorrect. Therefore, we require the salesperson to check the customer's information when visiting the customer to ensure the information is true and complete.
The line customer data was adjusted and failed to be updated in time. Under the guidance of the manager, through the familiarity of the area, I checked the line as much as possible and completed the whole line inspection independently. However, during the inspection process, some line customers were found to be adjusted, but the salesman did not report it, which hindered the inspection of the line and also affected the inspection results. Therefore, if we request adjustment of the line data, we must promptly report the update. If we find that there is a replacement line information and we fail to report it, we will impose a penalty. The penalty method is calculated at 5 yuan/home.
The service card information is incomplete. During the online inspection process, some customers' basic information has not been fully completed, especially when the regional work is handed over. I will record the missing points of the customer service card and ask the salesperson to fill in the complete and photo feedback within one week.
The daily filling time does not match the service card check-in time. For the case where the daily filling time does not match the service card check-in time, we will make a serious warning to the district business.
The vivid display of the activity display outlets is not obvious. For the event display outlets with fees, we hope that they can fully display our products, especially the expectations of the flagship store are relatively high, and it is required to hang small hanging flags and small pylons as much as possible. Enclosure, 63 rows, whole row of freezer. Therefore, we require the salesperson to make full use of the cost display period to establish good customers with customers, and hope to cooperate with the maintenance of various vivid tools, such as the vividness of the network points will be criticized.
The second part, personal summary
1. Improvement of one's own quality.
With the busy work beats every day, the calendar has been turned over for a year, and I look back at the fleeting moments. I am still the "energy, unlimited" spirit unique to this cohesive family. Invigorated and infected. Young people are always given the courage to challenge themselves and release the energetic new generation, and our company has always advocated to inspire young people's energy and vitality. It is this brand spirit that inspires me to overcome the difficulties in my work. Try to absorb the injection of new knowledge and constantly improve its own deficiencies. In the work and exercise of more than a year, I have seen how entrepreneurs can find the motivation from the pressure and find the brisk success from the pragmatic work.
"Inspiring potential, surpassing the limit" has always been advocated by entrepreneurs, and as a member of the corporate family, I must not only run through this concept, but also implement it with practical actions. Consciousness determines the gap and culture determines the level. In the future work, we need to strengthen our marketing expertise and humbly learn from our new and old colleagues. Thanks to the company for arranging the advanced learning system of “Internet Business School”, let us keep pace with the time. Advance with each other, and open up horizons in reading all aspects of knowledge. Seriously sum up the training of each day's work and gains, and think about the current market situation in a multi-faceted and multi-angled way. Strive to ask yourself to keep on making progress and strengthen your own quality.
2. Improvement of work ability.
Thanks to the careful guidance and cultivation of the leaders, I have not only improved the work ability or the people, but also thanked my colleagues for their opinions and encouragement in my work. This has become the driving force for me to accumulate in my work.
Excel table, word document application ability improvement. Read the books on related watchmaking skills and put them into practical work, so that the efficiency of daily summary work is significantly improved.
Improvement in communication skills. Understand the content of communication, clarify the relationship between data, and communicate with each office to check the information and the difference between each invoicing report.
The ability to use the system. Proficiency in the use of systems to assist in the statistics of daily data, making work faster and more convenient.
Although each job is cumbersome, each time it is a challenge to individual endurance and ability, and it also actively stimulates the improvement of individual work ability. In the mid-term evaluation of this year, it is promoted to the position of information supervisor, for my personal ability. And the labor has given corresponding rewards, which has strengthened my centripetal force towards the corporate company. From that day on, I made up my mind to make my best contribution to the company in the best condition.
3. Work still needs to be strengthened.
When work is numerous and trivial, it is necessary to make effective work management methods to plan overall, and to arrange time reasonably, to distinguish the lightness and weight of things, and to complete them within the prescribed time.
For the connection between data, it is necessary to enhance the relationship and consistency of the number and number of Lenovo, and thoroughly think deeply and look at the problem. For each job, we need to systematically summarize, this is the strength of the head of our office, I hope to learn more.
Although the promotion work is not my responsibility, as the information supervisor of the office, I hope that I can do everything and make the work of the office more smoothly.
Part III, annual work plan
1. Responsible for the day-to-day work of the office and the company's various departments, timely transfer the company's policies and information to the city manager; timely and accurate submission of the company's required files to the company's departments; responsible office daily data Input, registration and verification of information, assist city managers to complete the daily copy of the office; maintain good interaction with the branch, better understand the company's development direction and drive the staff of the office to move forward.
2. Strengthen market marketing knowledge and management skills to make the work smoother and more comprehensive.
3. Strengthen the control and supervision of sales data, and timely feedback to the company on the latest trends in the market.
4. Responsible for the implementation of business process supervision and inspection, timely feedback to the city manager and implementation of the rectification plan, and complete the end of the line inspection summary file reported to the company's business department;
5. Standardize the management system and method of the salesman's line, drive the team cohesiveness, enhance the team's sense of belonging and spontaneously complete their own work.
6. On the basis of the original work, we will further touch on more aspects of work and achieve diversified and comprehensive development.
Every year is a year of sorrow, and every day is an exciting day. I hope that in the next days of the year, we will live more exciting!
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