2014 insurance company work summary

Article 1:

The year 2019 is an important year for the development of China's insurance industry. In this year, the State Council formulated and issued the "Several Opinions of the State Council on the Development of the Insurance Industry". This is a major decision made by the Party Central Committee and the State Council in support of the accelerated reform and development of the insurance industry under the new situation. It is the history of the development of China's insurance industry. A milestone. It is also a year in which our company faces new changes, implements new mechanisms, and implements new regulations. In the past year, under the correct leadership of the company's party committee and general manager's office, all employees of the company have been consistent, united and collaborative, proactive, hard work, and achieved gratifying business performance, all indicators have reached record highs.

In 2019, our company received premiums of 10,000 yuan, completed the annual plan of ****%, a year-on-year increase of ****%, earned net premiums of 10,000 yuan, net profit *** * million yuan, the loss rate is ****%. The task indicators issued by the superior company were well completed.

I. Overall business operations for the whole year

Premium income

From the perspective of insurance, motor vehicle insurance realized a premium income of 10,000 yuan, completed the annual plan of ****%, a year-on-year increase of ****%, and enterprise insurance realized a premium income of 10,000 yuan. The ****% of the annual plan was completed, an increase of ****% year-on-year, and the liability insurance realized a premium income of 10,000 yuan, completing the ****% of the annual plan and increasing by ****% year-on-year. Cargo insurance realized premium income of 10,000 yuan, completed the annual plan of ****%, an increase of ****% year-on-year, accident insurance realized premium income of 10,000 yuan, completed the annual plan** **4%, a year-on-year increase of ****%, and the property insurance realized a premium income of 10,000 yuan, completing the ****% of the annual plan, down ****% year-on-year.

The net profit earned in the whole year was 10,000 yuan. Auto insurance accounted for ****%, non-auto insurance accounted for ****%.

Payment situation

In the whole year, we handled a total of various types of confirmed claims, paid various types of compensations of 10,000 yuan, a year-on-year increase of ****%, a simple loss rate of ****%, a year-on-year decline Percentage points.

From the point of view of insurance, motor vehicle insurance handled a total of various types of confirmed claims, paying 10,000 yuan of various types of compensation, a year-on-year increase of ****%, and a simple loss rate of ****%. The year-on-year decline was **** percentage points. The enterprise and property insurance handled a total of all kinds of confirmed claims, paid various types of compensations of 10,000 yuan, a year-on-year increase of ****%, a simple loss rate of ****%, a year-on-year increase *** * percentage points. Liability insurance handled a total of all types of confirmed claims, paying various types of compensations of 10,000 yuan, a year-on-year decrease of ****%, a simple loss rate of ****%, a year-on-year decline Percentage points. Cargo insurance handled a total of all kinds of confirmed claims, paid various types of compensation **** million yuan, a year-on-year decrease of ****%, simple loss rate ****%, year-on-year decline **** Percentage points. Accident insurance handled a total of all types of confirmed claims, paid various types of compensation **** million yuan, up *****% year-on-year, simple loss rate ****%, year-on-year increase *** * percentage points. The family property insurance handled a total of all kinds of confirmed claims, paid various types of compensations of 10,000 yuan, a year-on-year decrease of ****%, a simple loss rate of ****%, a year-on-year increase *** * percentage points. Other insurances deal with all kinds of confirmed claims, paying various types of compensations of 10,000 yuan, down ****% year-on-year, simple loss rate ****%, year-on-year growth **** Percentage points.

Second, focus on the goal, pay close attention to implementation, accelerate business development

1. Actively adjust work ideas and refine work objectives

At the beginning of the year, the general manager's office conducted a comprehensive analysis of the company's premium income in the previous year, and actively adjusted the working ideas. The task indicators issued by the branch were decomposed according to the product line, so that the layers were checked and implemented. The accountability system will use the weekly morning meeting and weekend meeting to inform, organize and analyze the specific implementation of the company's plans, effectively ensuring the final realization of the annual plan. In formulating the annual tasks, the company fully considered the quality of the insurance structure and the quality of business underwriting, further clarified the assessment methods, and used the comprehensive loss ratio as an important data for the year-end assessment.

2. Consolidate existing market share and achieve steady development

In 2019, the company took steady auto insurance and family property insurance and vigorously developed liability accident insurance as the focus of the year's work. On the basis of grasping the number of businesses, it resolutely discarded the business with higher loss ratio. First, ensure renewal. The business is in place in time, we require all business departments to report the renewal business account on a monthly basis, and the general manager's office urges the assessment, and requires early involvement in public relations. The weekly notification mechanism is implemented in the business, which effectively consolidates the original business, greatly reduces the loss of business, and ensures the market share of the main insurance products. Second, with the relevant departments of the Manzhouli City Government to strengthen public relations, get a new list of new projects and new projects in advance, and establish friendly and cooperative relations with the traffic police department, ask them to help collect and provide new car information, and make potential new business and new markets. In the mind, we fully grasp the market initiative and fill the business instability factors caused by objective reasons such as competition. Third, don't give up on lost business easily. We not only made clear pens and clears for the business accounts in 2005, but also requested that the business lost in the course of the exhibition industry in 2005 be listed and broken down into relevant departments, requesting greater public relations efforts to find out the reasons for the de-protection. The manager provides the exact proof; if it is the loss of competition, we will never quit passively, but take the initiative to attack, come to listen to opinions and suggestions, improve the means of service, break through one by one, and strive for a full return. Fourth, the size can be grasped, and the insurance can be guaranteed. Because the enterprise's conversion, capital and other factors have a greater impact on corporate property insurance, coupled with competition and other factors, the difficulty of the exhibition industry and the cost of the exhibition industry have greatly increased. In response to these circumstances, we have fully mobilized, unified our thinking, and formed a synergy between the top and bottom.

For the customs declaration, inspection, insurance, banking, cargo transportation, warehousing and other business of Manzhouli port imported by the agency company, we have done the job of the consignee in advance, and pay attention to the insurance agent of the same company. Work, first established a cooperative relationship with the agency company, centralized business management, in order to better do the work of mainland customers, this year we signed an insurance agency agreement with five agencies, to avoid large fluctuations in the business, The stable development of freight insurance premiums laid the foundation.

3. Survive in competition and promote development in competition.

There are three companies operating in non-life insurance business in Manzhouli area. The population of Manzhouli is small and the scale of enterprises is small. Our company faces the business pressure brought by external competition, keeps calm and calm, objectively faces the reality and seeks countermeasures and competition. The opponents launched a brand war and service warfare: First, do a good job in the main leadership of the local government. The general manager of the company has repeatedly reported to the municipal party committee and the main leaders of the municipal government, highlighting how the company has increased its support for local economic construction, how to carry out work around the local government center, and not only the municipal party committee and the municipal government to our company. I am satisfied with the enthusiastic participation in the work of the local government. I have also correctly adjusted the direction of business development, provided insurance coverage to SMEs, and actively served them, giving them full recognition. Really let the municipal party committee and the municipal government feel that the PICC P&C insurance company is really serving the local government. It is worthy of support, trust and help, thus giving a policy inclination to our work. Second, the service is more humane and intimate. The general manager of the company has implemented a block of the key systems of the city's major systems at the beginning of the year, and conducted regular visits. They asked for comments and suggestions on the work of our company. The company fully affirms that they believe that the company's leadership is the full expression of the quality service of PICC P&C insurance, so that customers have more trust in our company. The third is to require all middle-level cadres to go out of the office and implement the full-person exhibition industry. All new customers must explain the terms and promises service items in a face-to-face manner, and continually contact with the company to implement zero-distance contact, as long as the customer needs to be on call, provide full Directional service. Fourth, in accordance with service commitments and industry bans, strict internal control, to the two service departments of claims and underwriting as an entry point, comprehensively improve the overall service level of the company.

4. Fully expand the auto insurance market

In 2019, the car insurance business of Manzhouli Company experienced an extraordinary year. The form of auto insurance business is very serious, and opportunities and challenges coexist. From the inside of the insurance industry: First, the implementation of new regulatory policies, which led to the adjustment of the company's products and sales strategies. Second, the main body of competition is constantly increasing, and the norms and chaos coexist in the market. Third, while compulsory insurance provides opportunities for auto insurance development after the implementation on July 1, the competitive situation and market structure will be difficult to predict. Especially before July 1st, in order to seize the auto insurance market, the peer company did not hesitate to rob and win the customer base by means of high return, low rate, low price and lower underwriting conditions. At that time, the auto insurance market was completely unmanaged, give it to me. The company's auto insurance business has brought a serious impact. After carefully analyzing the market situation, the general manager's office formulated the company's 2019 auto insurance business development goals: first; adhere to the principle of efficiency first, increase the intensity to control the rise of insurance rates, implement new car business and renew business simultaneously The principle of exhibition industry, continuously improve the quality of underwriting, change the original ideological concept, and constantly develop and innovate the corporate philosophy that suits its own business characteristics. At the same time, after conducting research on the market, we have made a scientific and meticulous positioning of the market, strive to grasp the changes in market information in the first time, and rely on the strength of our company to win the market.

5, focus on improving the quality of claims and disaster prevention and loss prevention

In 2019, the number of days of settlement of various insurances in Manzhouli Branch was 47.08 days, and the number of cases closed was ****%; the number of cases was ****, the filing rate was ****%, and the number of filing days was **** days. The number of filing days is **** days.

The achievement of such a result is mainly due to the company's new development trend for the development of auto insurance business, and has developed a new quantitative assessment method. At the beginning of the year, the company clearly defined the circulation time of the claims file in the post, and implemented the assessment on a monthly and quarterly basis, and strictly implemented the reward and punishment system. This has improved the responsibility of the employees in the work to a certain extent, so that the circulation speed of the case file has been improved. Significant improvement. In addition, we have also developed a quick service transfer program for files below 1,000 yuan, which has accelerated the closing speed to some extent. In the assessment of damage and damage, the company resolutely implemented the branch company's compensation system for damages, and thoroughly corrected the problems that occurred during the nuclear damage process.

In 2019, the number of cases in the Manzhouli branch was significantly higher than in previous years. First, because the road infrastructure construction in Manzhouli was lagging behind the needs of economic and social development, the road conditions were poor, resulting in an increase in the number of auto accidents. Secondly, due to the particularity of the region, our company's liability accident insurance accounted for a relatively large proportion, so the number of claims occurred relatively increased, which is also a reason for the increase in the number of claims. In response to the increase in the number of cases, we have also taken some countermeasures to strive to improve the quality of the claims: First, cooperate with the traffic police department to conduct road inspections, rectify overcrowding and overloading, and eliminate traffic hazards. Second, after the arrival of winter, use disaster prevention funds to clear the snow and ice roads, and strive to reduce the chance of traffic accidents. The third is to adhere to the "first scene" on-the-spot rate and adhere to the principle of seeking truth from facts. As long as you receive the report, regardless of the size of the accident, no matter the day or night, always insist on rushing to the first scene, master the first-hand information, the first on-site attendance rate reached 91.28%. At the same time, in strict accordance with the fast payment process, to provide customers with the ability Convenience. Adhere to double damage, pay for time limit. In terms of liability accident insurance, the company has set up a medical representative and implemented a good mechanism for two-way interaction and timing feedback with the designated hospital. And made a commitment to medical claims, after receiving the claims report, will contact the report customer within 24 hours to provide customers with the most convenient and fast post-service. Through the implementation of these measures, the company's annual closing rate reached 95.81%. The fourth is to strengthen assessment and increase supervision. Once the various problems in the process of claim settlement are verified, the lighter criticizes the education, the serious ones deal with it seriously, and will not tolerate it; the fifth is to actively do the work of disaster prevention and loss prevention. Under the responsibility of the in charge of the leadership, the claims department took the initiative to contact the business departments, and timely formulated the plan for major customers' disaster prevention and loss prevention, the summer flood control safety inspection method, and the winter fire prevention and explosion safety inspection method, always grasping in advance, intervening in advance, and actively In conjunction with the relevant business departments to check the implementation of the plan, and take timely measures to prevent problems, to reduce losses and enhance the ability to prevent risks. We have successively went to key customer units with safety hazards to help rectify hidden dangers, formulate disaster prevention plans, and received high praise from customers and received good social effects.

Third, strengthen the awareness of innovation and improve the efficiency of the company

It is precisely because our employees have the courage to take on the heavy responsibility, be good at using their brains, fully mobilize their enthusiasm and creativity, and make everyone have a burden, and each has their own responsibilities. Therefore, in the strong external competition, our company has not lost any position, market share. Compared with last year, it has increased by more than 95%, which has consolidated the dominant position of our property insurance market. Especially in the aspect of property insurance: First, actively looking for new business growth points, through the efforts to expand the scale of Dayuan, the use of airports, the expansion of the agency business of the Agricultural Bank, and other new projects, the newly added premiums of nearly 400,000 yuan, Second, each employee actively exerts his or her public relations ability. In the past year, he has added personal premiums of nearly 2 million yuan. Third, according to the characteristics of the port of the city, the number of new wood processing factories in the city is increasing, forming a new insurance consumer group. Our company timely introduced relevant policies and underwriting management regulations; the fourth is to strengthen the construction of concurrent agency and personal agency channels, use the industry characteristics of the concurrent agency units, consolidate and expand the business in a scope and scale, establish a good incentive mechanism, and promote generations. Marketing personnel to expand new business and other measures to increase premiums. Fifth, in response to the increase in business entities, market competition is becoming increasingly fierce and the current competitive means are mainly reflected in the actual situation of the rate level. Our company has a strict rate-use preferential method, which has achieved market rate. The demand has also strictly controlled the occurrence of rate liberalization. At the same time, through the innovation in insurance and the improvement in service, our company has maintained an advantage in the property insurance market competition.

Fourth, improve and improve the assessment mechanism, highlight business priorities

In the face of increasingly fierce competition, Manzhouli Branch actively absorbs the experience of past practice and conducts network management of existing Baoyuan, establishes a set of customer public relations systems and regulations, and negotiates business with customers. At the same time, it has also improved the management level of the company and further improved the various systems. In the first half of the year, we introduced and adopted a scientific management system in accordance with the relevant regulations of superior companies, and introduced a series of management rules and regulations and assessment methods. In the daily management, strictly follow the relevant regulations promulgated by the superior company, actively apply it to the practical work, strictly check and carefully review, so that our company's business account special inspection, document management acceptance, and claims business organized by the superior company The special inspection and other inspections have been well received by the branch.

This year, when the company's general manager's office issued the annual task plan, it followed the principle of benefit first and long-term profitability, and strived to implement the transformation from scale development to efficiency development, striving to make the insurance business bigger and stronger. Therefore, it has increased the assessment of the loss ratio and cost indicators, adhered to the low-cost development, the new concept of sustainable management, linked the compensation rate assessment to the quality of underwriting, and completely broke the traditional operation of “only heavy premiums, no quality”. The concept, the implementation of a new assessment mechanism, the use of 30% of personal remuneration as the floating salary of this assessment, thus establishing the concept of operational efficiency first for all employees, to ensure the effective allocation of resources and the substantial improvement of profit margins.

V. Further strengthen team building and fully shape the external image of the company

1. Strengthen ideological and political education activities

In the process of building spiritual civilization, our company has always placed the ideological education of party members and cadres at the top of the work, so that learning has systems, plans, records, and exchanges. We adhere to the daily study of the party organizations under the leadership of the Central Group. Since the beginning of this year, we have studied the spirit of the Sixth Plenary Session of the 16th CPC Central Committee. Through study, we have further corrected and improved the thinking and understanding of the leadership team and enhanced political acumen.

2. Adhere to people-oriented, honest management, and enhance corporate vitality.

The company's party committee and general manager's office attach great importance to the team building of employees, adhere to the people-oriented, earnestly safeguard the interests of employees, care for the growth of employees, respect the pioneering spirit of employees, and provide a broad space for the development of employees. Over the past year, the company has organized many times. All employees earnestly studied the archives spirit of the central government on building a socialist harmonious society, vigorously advocated the principle of good faith, raised the awareness of credit, and changed the situation of heavy business and light thinking in the past; the general manager of the company also required all employees to be customers when doing business. Responsible, can not exaggerate the function of insurance, as long as the promise, insurance liability occurs, the compensation must be compensated, otherwise the policy will be lost, the market will be lost. Under the company's general thinking, all employees are consistent, work together The company's appearance has changed a lot, presenting a humanized, people-oriented, harmonious modern enterprise.

3. Use the media's public opinion to shape the company's image

With the promulgation and implementation of the 2006 version of commercial auto insurance, the company organized all employees to carry out centralized publicity in the bustling section of the city. Set up a help desk at the publicity site to receive public consultation. Distribute leaflets, broadcast strong traffic propaganda broadcasts, distribute strong insurance to vehicles and pedestrians, new auto insurance products of our company, and Olympic ticket lottery activities and other related materials. It also promoted the news through the TV series "Manzhouli News" TV column and the news coal body such as "Manzhouli" and FM station. At the same time, we will fully report on our company's promotional activities, supporting products and service measures. Increased market awareness and received good results.

Sixth, problems in business

Although the company's various work has achieved certain results, it has completed various indicators and tasks assigned by the branch, and the basic management work has also made great progress, but there are still some problems in the work.

1. The company is tired of market competition and business development, and has relaxed its theoretical study and business learning.

2. Although Manzhouli is a port city, due to special reasons, the proportion of the primary and secondary industries in the gross national product is relatively low, and the development of the tertiary industry is relatively simplistic, making it difficult to form new business growth points. In the future market competition pressure, a small number of employees have ideological inertia and lack of market-oriented development prospects.

3 Accelerate the development of non-auto insurance business and make it form the scale benefits. In the future work, the company will carefully analyze the non-auto insurance target market, actively seek countermeasures, strengthen the promotion of various new types of insurance, and actively develop flexible marketing strategies. Further expand personal agency marketing, concurrent agency marketing, improve the professional quality of the exhibition industry, in order to mobilize the enthusiasm of employees. Formulate corresponding incentive policies to promote the rapid development of non-auto insurance business.

Seven, the basic work ideas of 2019

With the market changes and fierce competition, in the Manzhouli region, to firmly grasp the initiative of the market, it is necessary to strengthen the competition for the market and speed up the market.

First, to change the concept of thinking, we must conscientiously understand the spirit of the 23rd file of the State Council, firmly establish the scientific concept of development, unify our thinking into the spirit of the Central Economic Work Conference, and carefully analyze and study the structure of the company's existing insurance structure, agency business and direct sales business. Take practical and effective measures to achieve sound and rapid development of the business; adapt to the new management model and exhibition mode after the reform of the shareholding system, continue to strengthen the education of competition awareness and crisis awareness, strengthen and apply data management, introduce incentives, and fully mobilize employees Enthusiasm and initiative.

The second is to correctly handle the relationship between scale and efficiency, current and long-term, bigger and stronger, strengthen the overall public relations, pay attention to the quality of business underwriting, select and occupy the market with the fastest speed and the best quality. At the same time, it must enhance the initiative and use Innovative awareness to solve the difficulties and problems encountered on the road ahead, firmly establish the "benefit first" awareness, improve the quality of development, and enhance profitability.

Third, continue to strengthen communication with the public security, traffic police, education, health and other departments, and strive for their assistance, and strive to improve the coverage rate of motor vehicles, school insurance, employer liability insurance, medical liability insurance.

The fourth is to strengthen the work of claims services. Efforts will be made to improve the on-site inspection rate, adopt humanized services, treat them differently, speed up claims, improve service quality, and improve the external exhibition environment.

5. In response to competition, pay close attention to development measures in the same industry, increase public relations efforts, adopt active and effective methods, participate in competition, consolidate the market share of the original insurance products, and actively expand new businesses and new sources.

In 2019, with the correct leadership of the branch and the joint efforts of all the staff, our company has done some work and achieved some achievements. In 2019, the Manzhouli branch will seriously understand the spirit of the superior company, achieve speed, scale, The simultaneous development of benefits will create even more brilliant achievements for the future, and strive to expand and strengthen the company's insurance business.

Article 2:

“Serious, pragmatic, innovative, passionate” is the job keyword set for myself this year. In the work of 2009, I always use the specific work performance to interpret the true meaning of these vocabulary, and prove with my own practical actions. I can do better!

On the eve of the XX year, I will review a few oaths and a little regret when I summed up at the beginning of the year. Of course, as the whole company flourishes, what I see more is my efforts. The future of Binhai’s personal risks and hopes.

Do not accumulate steps, no thousands of miles. In the past year, due to the lack of work experience, I have exposed some problems in practice. Although I have encountered many walls, I have also got a lot of opportunities to sharpen them. These opportunities are for me. Both are practical and effective.

With these indispensable experiences, compared with last year's business level, I am now working more clearly than ever before, and the efficiency is naturally high. In fact, the so-called half-work, the so-called accumulation of thin hair, is to accumulate progress as much as possible every day, even if only a few "insignificant" details, long days and down is also a wealth that can greatly help work, to know the difference between professional and unprofessional lies in those who look It seems to be insignificant, but in fact it is a very crucial difference.

This is the second half of this year, I have experienced the deepest and most beneficial benefits in my work. In the future work, I will continue to adhere to the work motto that I have always been “to treat others with patience and to be self-disciplined”, and will continue to improve and refine my work, and further enrich myself through the combination of theory and practice. Improve your business capabilities at the level.

"Go further". In 20XX, I will work hard with a new attitude and a new look. I will never live up to the expectations of my leaders and colleagues, and resolutely make a good start to make the due contribution to the steady, rapid and efficient development of Yancheng Pacific Insurance. .

Article 3:

The report on the work of our company in 2011 and the arrangements for 2012 are as follows:

I. Summary for 2011

Under the correct leadership of provincial and municipal companies, 2011 adheres to the goal of “four enhancements”, strengthens management with “economic benefits as the center”, pays close attention to business, strictly implements, strives to do a good job of quality service, and strives to promote socialism. The construction of spiritual civilization has achieved certain results in all work.

As of February 31, 2011, the total premium income was 56.508 million yuan. Compared with the same period of last year, the premium income increased by 1.029 million yuan, the payment of various types of compensation was 20.05 million yuan, the comprehensive compensation rate was 35.4%, and the profit was 14.258 million yuan.

Seriously summed up, we mainly focused on the following tasks:

Seek practical affairs, work hard to develop, and go all out to promote business development.

1. Grab the early catch and plan the decomposition and put it into place. This year, in accordance with the requirements of the "three-step", we resolutely implemented the principle of rushing ahead and grasping the early stage, and conscientiously done a good job of decomposing and implementing the planning indicators. The business departments actively followed the manager's office to "open the door" and "double over half" and other key points. The work objectives and tasks require the scientific decomposition of the premium plan, and implement it in person, month, home, and insurance, and carefully publish the wall, and also serve as an important basis for future evaluation of field personnel. In this way, the business staff are not waiting, do not rely on the opportunity, the month and month bite the plan to go, and strive to ensure the successful completion of the task. According to the completion of the task plan, each business department has established a specific business analysis system, carefully explores the business development and completion, comprehensively grasps the development of the work, grasps the direction of the exhibition industry, and immediately analyzes the business development issues at the morning meeting time. Seriously put forward and solve it in time. After the hard work and hard work of the company's cadres and staff, we successfully achieved the "first season of opening the door" and "two seasons double", and delivered a satisfactory answer to the city company. Undecided, this is the crystallization of the hard work and hard work of our company's leadership team and the staff.

2. Follow the market rules, adapt to market changes, and actively develop business. First, the company pays close attention to market dynamics, and faces rapid changes in institutional adjustment and reform and market, and has made a rapid response to targeted timeliness. In the strategy and strategy to strive to grasp the initiative of market competition. In the first half of the year, various business departments conducted a thorough investigation of the insured units and related materials in Nangang District through cooperation with the traffic police team and relevant departments, and conducted rigorous analysis and forecasting of the insurance market. Based on this, we have formulated a practical and feasible exhibition plan, adopted an active and effective means of exhibition industry, and timely adjusted the industry strategy to lay a good foundation for the work in the second half of the year. Second, we must adhere to both hands, focus on centralized business, and focus on decentralized business. While focusing on large-scale households, it also emphasizes making articles on small households and adopting the tactic of "watermelon and sesame seeds together", and does not let go of a policyholder to ensure the stable development of the business. Concentrated business such as large-scale commercial risks has always been the focus of market competition and the embodiment of the company's comprehensive strength. The company adheres to the implementation of the notification requirements of the head office, actively participates in the benign market competition, and resolutely curbs the vicious competition in the insurance market. Continuously strengthen communication and coordination with the city and branch companies, give full play to the company's overall advantages, and do everything possible to explore new sources of assets and original unsettled assets, and vigorously develop regional personal business markets, further enhancing the company's large-scale business risks. While promoting the dominant position in the policy and corporate property insurance business, it promotes the rapid development of decentralized business. The third is to play the role of backbone insurance, and the business structure has been further optimized. As a major benefit insurance, the proportion of property and cargo insurance has steadily increased, and it has played a good supporting role in development. Property insurance and cargo insurance have always been high-risk types of insurance. Business personnel adjust their development ideas according to market changes, actively participate in competition, strictly observe the value-added of renewal, grasp the potential innovation, and complete the task of this year's premium plan ahead of schedule. The transportation vehicle insurance continued to maintain its leading position, and all the business departments of the company fully grasped the excellent service matched with "95518". Take strong measures to consolidate the renewal of insurance, and seek to protect the source, with remarkable results. At the same time, progress has been made in the introduction and development of new types of insurance. Further strategic measures to achieve business sustainability.

3. Explore the development space through multiple channels and improve the business situation. The business departments generally implement the morning meeting system and the manager's package field system in their work. In this way, the salesman timely informs the exhibition industry, studies the proper business development strategy, correctly leads and supervises the field exhibition industry, and strengthens the communication between the manager and the field. Collaborative relationships play an important role in greatly promoting the development of the business. At the same time, the second-line indicators ensure the successful completion of the business plan. This year, the comrades of the second line of our company actively and responsibly do their job well, and actively respond to the company's call, open the door, seek relationships in various aspects, and actively discover and explore the source of insurance. In the past year, the amount of premiums for the second-line indicators has been considerable. , made a great contribution to the company's completion of the premium plan. We will fully strengthen our service awareness and awareness of efficiency and create an environment of excellent economic development.

With the continuous deepening and improvement of China's market economy and the adjustment and reform of the insurance market after China's accession to the WTO, the insurance competition will eventually be the competition of services. The key to the company's efficiency is more and more dependent on the level of public relations and service quality. Therefore, the company further strengthened the concept of “service first, customer first”, earned the service to win the policyholders, seized the market, and made positive contributions to the improvement of the economic development environment of the whole district, and improved our company in society. The good reputation and popularity of the company have enhanced the competitiveness of insurance.

1. Emancipate the mind, update the concept, and strengthen the service consciousness. Through continuous publicity and education, the company makes every employee truly clear: Strengthening and improving services is a long-term plan that is related to the survival and development of the company. All staff adhere to the study and implementation of the "Code of Conduct for Employees" and achieve "four identical", namely: the same for new and old customers; the same for large and small customers; the same for leaders and the public; the same for insurance and claims. Customer feedback and business personnel are scored on a quarterly basis for all service personnel. The above measures effectively supervised and guaranteed the quality of the company's services.

2. Seek truth from facts, pay close attention to implementation, and optimize service measures. In accordance with the notice of the best and worst "double evaluation" activities of the province and the city "serving for economic construction, establishing departments and industry new winds", the company actively participates in the service concept of "all employees serve customers and the company serves the society". Appraisal and appraisal, this is a check on our company's own construction, service level and social reputation. Since all the cadres and workers of our company insist on doing a good job of quality service in accordance with the requirements of the "three represents", we must strictly control the quality, at the same time, strengthen our own construction, improve our own quality, enhance our business capabilities, cultivate a good work style, and effectively improve the society and The company's economic development environment has made positive and outstanding contributions, and was awarded the 2004 “Double Assessment” activity “Unit of Compliance”, which was praised by the leaders of the city and generally praised by the general public. In the specific service, we mainly do: to promise to the society, to make the policyholders happy, to return with satisfaction; each employee makes good use of civilized language, smile service, truly reflects the conservation and spiritual outlook of the personnel protection staff; insist on uniform dressing, listing Service; implement a 24-hour reporting duty system, set up multiple reporting boxes and report calls, etc. In terms of service efficiency, the masterpiece "Excellent" article further utilizes the service advantages of the Customer Service Center and the 95518 Service Line to fulfill the service commitment and give full play to its unique functions. Seriously grasp the underwriting claims service, effectively simplify the claims procedures, and prompt customers to insure. Strengthen the service supervision mechanism, prohibit the occurrence of impolite and uncivilized phenomena, and immediately deal with them seriously to ensure the improvement of service quality. At the same time, the company actively improved the office environment, completely renovated the first floor lobby, and set up water dispensers, rest chairs and other facilities for the policyholders, which greatly facilitated the policyholders and was generally recognized and praised by the policyholders.

3. Improve the mechanism and innovate the service system. The company clearly divides the functions of the first-line and second-line: the first-line personnel, including the deputy manager, fully grasp the business, and the second-line personnel are fully committed to the first-line service and serve the customers. At the same time, no matter whether it is a large or small policy holder, as long as it is a place where second-line personnel are needed, the general manager and the internal staff are actively coordinating services. After the reform of the mechanism, the finance department is only responsible for the lobby window. Windows can accept both underwriting and claims. The policyholders can fully handle the charging and payment procedures at the window and obtain our most enthusiasm and perfect service. In this way, it greatly facilitates the policyholders and also provides convenience for frontline personnel. Due to the correct work orientation, the company has quickly formed a good working atmosphere of “first-line first-line, second-line initiative for first-line service”, effectively improving work efficiency and effectively promoting business development.

In addition, the company actively creates conditions to facilitate the frontline staff of the exhibition industry, including dining, vehicle use, communication, and internet, etc., to provide priority services to front-line personnel. Even the manager's office includes the first-hand car, and the business line can be used preferentially when it is urgently needed. The first line and the second line complement each other, tacit cooperation, adhere to the leadership package business department, the manager package field, the team members and the employees paired together, establish a global concept, strengthen coordination and cooperation, complement each other, support each other, and develop together.

Pay close attention to the construction of the "three centers", adhere to refined management, and improve the company's operating conditions.

To take a profitable and quality management path, the company must strengthen management and improve the company's management and management. In accordance with the important instructions of the “three centers” of the head office, our company has further strengthened management and implemented a refined management model. In combination with the company's actual situation, we drafted our own small “three centers” in March 2004 and actively cooperated. Responding to the superior company, and in this way urged to improve the quality of our business and economic benefits.

1. Business management is further strengthened. First, the use of modern information technology, modern insurance technology to transform business management processes. According to the 12 rules and regulations of the company's auto insurance, property insurance, cargo insurance, liability insurance and other intensified management, the company improved the computer processing methods of various insurance businesses, and improved office efficiency and program standardization. The second is to strengthen the quality management of underwriting and claims. In response to the problems exposed in the audit inspection and self-inspection last year and the lessons learned, the company strengthened management in terms of underwriting and claims, adhered to inspection and underwriting, and insisted on pre-war risk assessment of large-scale targets. , the timely approval of the over-permitment. Strictly enforce the claims permission, improve the first on-site inspection rate, control the acceptance of claims, and strictly handle the case for two people. Regularly clean up pending claims, so that you can know the outstanding situation and promote the efficiency of comprehensive office. 2. Financial management continued to strengthen. The company establishes a scientific management analysis system, adheres to the monthly and quarterly analysis of the business situation, summarizes the business operation results and the implementation of the target responsibility system from both qualitative and quantitative aspects, and provides an important basis for the decision-making of the manager's office. Strengthen the basic work of accounting, conduct in-depth financial analysis, strengthen financial supervision and inspection, and promote the improvement of accounting quality. Strictly control expenses and strengthen expense management. First of all, the financial budget management was strengthened, and the expenses and expenses budget were carefully prepared. Second, the “five-one” activities were carried out in depth, and the management cost was reduced as much as possible, and the business was tilted to ensure the business development needs. At the same time, strict control and regulation of temporary employment, reducing labor costs.

3. The pace of electronic information management has accelerated. Increased electronic investment and management. Updated a large number of electronic devices. The office automation system was upgraded, and the computer personnel and business personnel worked closely together to further improve the conversion of new and old programs for some types of insurance, the clearing of property and financial reserves, and the application of statistical programs. At the same time, it has ensured the improvement and promotion of the financial system, the payment system, the three central management systems, the 95518 dedicated line system, and the statistical information management system. This promoted the standardization of the company's office programs and significantly improved work efficiency.

4. Renovate internal mechanisms and fully implement standardized management. The company leveraged the "three centers" construction machine to improve the working mechanism in a timely manner and vigorously promoted a refined management model, which achieved certain results. In the past, the department departments and offices of the company were completely changed into two departments: the business department and the comprehensive department. The functions of the two departments were specific and the division of labor was clear. The business department is mainly engaged in business work, implements the manager's package field system, strengthens personnel management, emphasizes “the hero of performance”, and pays attention to “seeing the high and low efficiency”. The general department is responsible for the on-the-spot service, responsible for windows and finance, and the underwriting and claims procedures are handled on the first floor of the window. The financial work has also changed the previous situation that is responsible for the departments and departments, only corresponding to the window, so effective Eliminate the internal friction of work and significantly improve work efficiency.

5. Adhere to authorization and operate according to law. In the past work, we have insisted on strengthening the awareness of legal persons and carrying out business management activities in strict accordance with our own licensing rights. It is strictly forbidden to have the phenomenon of imposing, prohibiting, and violating regulations. I voluntarily ask questions that exceed my own permission, strictly apply for approval, consciously accept the supervision and management of the insurance supervision department, consciously maintain the order of the insurance market, and always adhere to the law and regulations.

Combine the actual situation, deepen the reform, and firmly grasp the interest orientation.

The company recognized the situation, adjusted the mechanism, and vigorously promoted the reform of the three systems. In 2004, we strengthened the program and measures for personnel, employment, and distribution system reform. With the rational development and utilization of human resources as the starting point, we will form a competitive mechanism for the survival of the fittest and the ability to work through competition, follow-up, follow-up, and reduction of staff and efficiency. . Strictly implement the "temporary regulations on employment management" of the head office, and implement authorized management, hierarchical management, post-employment, post-determination, total control, and project management. Formulated the "Labor Remuneration Distribution Plan", under the premise of not breaking the total wages, implementing the method of 10,000 yuan premium wages, implementing the "three seals and one hook" method of sealing identity, sealing posts, storage level, and work efficiency File payroll and agency fees are bundled together. It fully embodies the need for more work, less work, less effort, and has made the labor compensation tilt to the backbone sales staff, which has opened up the income gap and better mobilized the enthusiasm of the cadres' employees.

Strong internal quality, external image, and development of corporate culture.

In the past year, the company has insisted on strengthening the construction of the workforce, focusing on building a corporate culture with human security characteristics, and providing a strong spiritual motivation and intellectual support for the company's development strategy in the new era. A good corporate culture is the foundation of the company's reputation and image, and plays a decisive role in the company's development. First we will further implement image engineering. The first feeling of the business hall to customers is clean and friendly. The employees' dress, manners and behaviors have strict requirements. Everyone always follows the "Staff Code of Conduct" to strictly enforce the image. The second is to implement the service excellence project. The company has held a series of large-scale publicity activities such as public welfare propaganda, insurance recommendation and establishment of insurance customer service center, and carried out the first-class excellence activities such as “swearing to win the first quarter” and “doing the best to achieve double-over-half”, fully mobilizing the enthusiasm of employees. Established a good image in society. The third is to strengthen and improve party building. The party members' leadership team gave full play to the supervision and guarantee functions, and at the same time strengthened and improved the ideological and political work of the staff and further focused on the party's work style and clean government. The company's leaders repeatedly stressed on various occasions that we must resolutely put an end to the problem of paying for personal gains, making false claims and "eat, take, card, want, and report" to the policyholders. Once discovered, we must resolutely deal with them seriously. Through these measures, the cohesiveness, combat effectiveness and influence of the leadership of the party organization have been enhanced, and the unity and unity of the company's entire staff has been maintained.

While affirming the results of the work in 2004, we also carefully looked for problems and deficiencies within the company. First, under the increasingly mature and standardized insurance market and increasingly fierce competition, the workforce has not fully adjusted its mentality and is not prepared for the severe test of the market. Second, the development of new insurance and new insurance sources is not enough, and the results are slow and not obvious. Third, there are weak links in the development consciousness and the means of exhibition industry. The value-added work of renewal and insurance is not perfect, and there is a phenomenon of household registration. Fourth, there are still some weak links in management. Fifth, the unified legal person consciousness needs to be further strengthened. These problems not only need to be highly valued by us, but also require us to take immediate measures to overcome and resolve them in future work.

Second, the work arrangement in 2005:

Recognize the situation, update concepts, and accelerate the pace of the "four upgrades."

1. In-depth study and implementation of the spirit of the 16th Party Congress. Emancipate the mind, seek truth from facts, advance with the times, and ensure the smooth development of the development strategy in the new era.

2. Ensure that the company's reform work progresses steadily. Deepen the reform, always maintain a high sense of responsibility and mission, and do a good job in the company's various reforms.

3. Ensure that all planning indicators are fully completed. The whole company develops and innovates up and down, and strives to achieve the unity of speed and structural quality.

Seize the opportunity, adapt to the market, and accelerate the pace of development.

1. Do a good job in the market response to the auto insurance reform and realize the steady progress of auto insurance reform.

2. The facts adjust the industry strategy to ensure the steady growth of the property insurance business.

3. Seek the scale and benefits of the cargo insurance business from the depth and breadth, and strive to make breakthroughs on the basis of steady operation.

4. Accelerate the development of liability insurance business and actively expand the field of liability insurance services.

5. Adhere to both centralized and decentralized businesses.

6. Seize the opportunity of “two insurances” market access and explore new areas of business growth.

Strengthen management and improve efficiency.

1. Strengthen business management and improve the quality of business.

2. Strengthen financial management and adhere to the principle of refined management.

3. Strictly operate in compliance with laws and regulations, and strengthen the awareness of unified legal persons.

4. Control business risks to ensure that the company's operating efficiency can be improved.

5. Improve the construction of the “three centers” and promote the standardization of management work.

We will do a good job in quality service and strengthen corporate culture and party building.

1. Create a brand image with service and form a competitive advantage with personal protection characteristics.

2. Strengthen corporate culture construction, enhance company cohesion, and establish a good corporate image.

3. Strengthen and improve the party's construction, and strive to complete the tasks of building a clean and honest government.

Faced with the ever-changing market situation and the arduous task of development, we must resolutely implement the development strategy formulated by the company in accordance with the deployment requirements of the total, provincial and municipal companies, further emancipate the mind, change the concept, and maintain the spirit of persistence and progress. Enterprising spirit of innovation, and strive to push the company's development strategy to a new stage, and strive to create a new situation in Nangang people's insurance business.