2017 property company work summary

Article 1:

Strategic planning makes a strategic shift to the concept of property management.

Since the establishment of Tianjian Property, the management concept has undergone a profound transformation from “management type” to “service type”. It has abandoned the past attitude of self-restraint and advocated the new service concept of “service educating people and owners first”. In the course of development, Tianjian Property has encountered serious challenges in the internal and external environment, but the concept of serving the owners and users has been extending and has received wide acclaim. However, the management of the company did not satisfy the gratifying results. Instead, it took a positive attitude to face the problems of lack of professional service, lack of service connotation, low employee treatment and high cost in the service process. Beginning this year, the company will review the situation and start to pay attention to safety precautions, environmental sanitation and maintenance issues, and strive to build brand and improve the efficiency and competitiveness of the company. Brand Building

Brand, with high quality as a solid foundation, the company regards how to improve the quality of property management services as the preferred target of the company's operations.

First, implement the effective action according to the ISO system

At the beginning of the company's establishment, the company has made quality planning, clarified the company's quality objectives, requirements, and goals that it wants to achieve, and meets the needs of owners and users with the most appropriate service quality. In the past year, the company has always been committed to the audit of ISO9000 and ISO14000, and has also further demonstrated the image of the company's related services to the owners and users.

Second, the formation of a quality system centered on customer satisfaction

Since the company entered the company, we have always regarded "customer satisfaction, owner first" as the center of work, and further determined the company's owner-centered business service concept. In the future, the company will continue to implement and improve service quality and improve service performance.

Third, the goal of establishing zero defects in Tianjian Property

After the establishment of the company, after repeated discussions and discussions, it is necessary to do zero defects in the work to be done: zero defects in service; zero defect in operation; zero failure in equipment; four zero defects in safety zero hazard. It is clear that the owners are not always right, but they are always the most important customer needs, fully prepare for the needs, and actively prevent possible problems.

Internal management

First, human resources

Human resources are an important guarantee for the company's development. At the beginning of the station, due to the special location, the quality of personnel was low. However, at the beginning of this year, in order to improve the company's competitiveness, our company actively carried out employee knowledge training, making employees become "one special and more capable" and achieved remarkable results. Employee training includes: corporate culture training, professional technical training, etc., especially for the property management qualification training and management team's fire knowledge training and professional knowledge training. Through training, the overall quality of employees has been improved, the work attitude of employees has been improved, and employees have been united and cooperated, which has greatly improved the quality of service.

At present, the company has built a relatively complete human resources reserve, professional ability, comprehensive ability and outstanding professional talents; corporate planners who can make suggestions, providing a broad space for the company's development.

Second, the rules and regulations

At the beginning of the station, due to the establishment of the company, a series of systems and assessments were blank, which brought great inconvenience to the work of the employees. In accordance with the principle of "taking the law as evidence, there is an agreement," our company quickly introduced a series of rules and regulations. Including: the responsibilities of each position, the management system and the assessment methods for staff in each position. The introduction of the system clarified the responsibilities, clearly defined the licensing rights, and also pointed out the direction and provided the basis for the daily work of the company employees.

Third, maintenance

At the beginning of the student's stay last year, due to the rush period, the four student apartments were built at an extraordinary speed, and the fast-built houses led to difficult maintenance work after the takeover. Since last year, my technical maintenance department has received more than 4,200 copies of teacher and student repair orders. However, due to the weak maintenance force last year, and the equipment and facilities are still under warranty, most of the orders have not been repaired. Until the beginning of this year, our company increased the maintenance staff by three times in one breath, regardless of the day and night maintenance, and at the same time increased the repair efforts of the manufacturers, and quickly solved the existing problems. Now our company has promised to fulfill the service promise of “small repairs, no overhaul, overhaul, but three”, but the various facilities are still under warranty, resulting in many repairs that our company still can't complete. However, our company still tried its best to repair, especially the problem of wires in the bedroom between the apartments. In the case that the repairing factory was invalid, the maintenance personnel of our company adjusted all the time in six days and six nights and solved the problem with practical actions. Teacher and student complaints. Recently, our company has replaced more than 2,000 lamps and more than 300 faucets and dozens of flush valves in four apartments, so that the maintenance rate of the supporting facilities in the apartment has reached 98%.

Fourth, security aspects

1. In 2003, with the joint efforts of all security personnel, the safety precautions for teachers and students were successfully completed. However, with the gradual deepening of work, the deficiencies and shortcomings of our company's preservation were gradually exposed: the supporting facilities were too poor. The quality of personnel is too low, and the professional knowledge is insufficient. To this end, our company carried out a major innovation at the beginning of this year. First of all, the implementation of the elimination system, eliminating more than a dozen original security. Secondly, increase supporting facilities and purchase protective clothing. The innovation of work has brought a new level of preservation to my external image.

2, the preservation work has always implemented the policy of the school leaders' external tightness. Due to the time and environment of the school, the environment is quite special. Our company strictly implements the registration system for visitors and the system of entry and exit of documents. Since last year, our company has registered more than 50,000 visitors, ensuring the safety of student apartments.

3. In terms of self-management, our company maintains a one-day meeting and a one-week meeting to conduct exchanges and reviews. At the same time, carry out professional knowledge training. Since last year, a total of six professional knowledge trainings, two fire knowledge studies and more than one month of military training have been conducted. At the same time, strict preservation assessment methods and work processes, as well as an unnamed evaluation system. Reward outstanding players and deduct players with poor performance.

4. In terms of management of outsiders, I guarantee that all migrants are strictly controlled. All registered personnel are registered and detained with valid documents, and irregular patrols are carried out to ensure the safety of students' lives and property in the apartment. At the same time, due to the construction in the early stage of construction, we also handled the illegal construction, standardized and controlled the visiting vehicles, and created a safe, quiet and elegant student apartment environment.

Five, cleaning aspects

1. Our company's cleaning department can basically complete the tasks assigned by the company, strictly abide by the rules and regulations of the company and the management office, strictly implement the cleaning work procedures, and clean the apartment halls, bathrooms, corridors, etc. around the clock. Clean rubbish bins, handrails, doors, etc. all day long, and clean up the garbage in time to create a clean living environment.

2. My Department of Cleanliness implements a strict assessment method, adopts the teacher-student supervision system and the scoring system, and implements four times a month to ensure the strength of the work. At the same time, the mutual supervision system is implemented, that is, the security personnel supervise the work of the cleaning personnel, and the cleaning personnel also supervise the working state of the preservation. Allow the two sides to restrict each other and encourage each other. It has also achieved remarkable results.

Six other aspects

Since last year, we have got two mobile phones, 9 wallets, more than 1,000 yuan in cash, more than 200 campus cards and a lot of clothes and shoes. Received the praise of teachers and students. At the same time, our company implements convenience service, provides inflators, frees students to pump, free unlocks, 8 sick students go to the hospital to see a doctor, more than 10 times to open windows for students to open the door.

Information communication

In the past year, our company's information communication has experienced a big leap from blank to perfection. Our company currently has the following channels to communicate effectively with teachers and students:

1. Set up a suggestion box in each building to let teachers and students have opinions on our work or attitude.

2. Issue the opinion request form. We will issue a consultation form to the relevant institutions of the school to let them supervise and guide our work.

3. Hold a student symposium. Since last year, our company has held a total of six student symposia, from which we have received valuable opinions and suggestions. In the future, our company will continue to hold such meetings.

4. Announce the complaint telephone number. If the teachers and students are dissatisfied with the employees of our company, they can directly call and call the management office. We strive to give the teachers and students a satisfactory answer.

5. Establish a return visit system and resolutely implement a return visit of no more than 24 hours.

6. Establish an interview complaint system. If there is any dissatisfaction between teachers and students, you can directly interview the management department. My management department will reply to the teachers and students at the first time, and the response time will not exceed 12 hours.

Service performance

All along, our company adheres to the principle of "customer is God" and "owner is supreme", based on "everything for you, for your sake", to implement a smile service. It is our business to strive for your business. Your little things are our big things, and your satisfaction is our eternal pursuit. Dedicated to serving the teachers and students.

Conclusion

We know that although our property management work has achieved remarkable results during the year, we also deeply understand our shortcomings. The company's professionalism is not strong, a single business method, and excessive cost will be our company. Fatal weaknesses and defects. But we also understand that this is also the starting point of our struggle. In the new one, we will improve our professional level by learning lessons, summing up experience, learning from learning methods, improving the quality of property management, and satisfying owners and users. The requirements to achieve the take-off of Tianjian Property.

Article 2:

The year 2019 is the first year of in-depth study and implementation of the spirit of the 18th National Congress of the Communist Party of China. It is also a crucial year for building a well-off society in an all-round way and building a socialist society with Chinese characteristics. In the work of this year, our property company strives to establish a standardized property management system in an all-round way, strives to improve the quality of property services, build a harmonious and civilized science and technology park, and focuses on the implementation of the standardization management system of the project department, constantly revising, improving, perfecting and pursuing management services. Continuous improvement. The current summary of the work of our company this year is as follows:

I. Strengthen the construction of standardized property management system, build a mature and efficient property management team, and improve the quality of property management services.

Implement standardized process management to cover all management processes.

With the work standards of “no complaints from owners, no regrets in service, no blind spots in management, no hidden dangers in engineering”, the management service procedures, management systems and operation instructions were formulated and improved; supervisory management organizations were established, and post responsibility system was implemented. . Established a set of management systems covering all management links and implementing an effective management system.

Cross-training assessment for the actual situation of the project.

In combination with the actual management of the project department, in view of the characteristics of new employees and young employees, in order to ensure the quality of management services, and strive to achieve professional and comprehensive staff level, the Ministry of Property has formulated a detailed training and assessment plan at the beginning of the year, through engineering, The cross-training assessment of customer service, safety and environmental knowledge makes the staff property knowledge professional and comprehensive. At the same time, a set of practical training courseware was compiled, and the "Public Safety Personnel should be informed" and "Customer Service Personnel should be known" should be prepared.

Pay attention to propaganda and guidance work to win the understanding and support of the owners.

The project team's propaganda team was set up to actively publicize the work of the company and the property department to the park owners through publicity columns and e-mails; publicize the work of the property department and the company's service concept; ensure smooth communication channels and adhere to Correct public opinion orientation; publicize laws and regulations and management guidance information of government departments; and provide security knowledge, health knowledge, weather forecast, renting information, and life tips to the owners in a timely manner. It has won the owners' understanding and support for the property management work, and guided the owners of the park to actively participate in the construction of the park.

Implement a thoughtful butler service to establish an embedded butler model.

The “Intimate Butler Group” was established, and the image became the management mode of the project manager's key follow-up, the department manager's division of labor, and the customer service staff to follow up. Better to provide intimate services for the owners, weekly analysis of work experience for the charging situation, timely coordination of customer needs. Not only has the quality of service improved, but it has also solved the difficulty of charging. The monthly fee of more than 800,000 yuan from the establishment of the "Intimate Stewardship Group" was realized, and the leap of 1.35 million yuan per month after the establishment of the group basically completed the company's charging index.

Advocate green environmental protection concept to promote waste sorting.

At the beginning of this year, according to the requirements of the sub-district office, the property department set up a garbage classification leading group, formulated a waste sorting management system and process, improved the garbage sorting facilities, arranged special personnel to be responsible, and carried out detailed, systematic publicity, training, supervision, implement. The management goal of reducing and harmless domestic garbage in the park has been achieved. The final high quality of the garbage sorting work has met the requirements of the municipal management committee and has been well received by the municipal and district leaders. Due to the excellent work of garbage sorting, the municipal management committee plans to list our park as an “excellent unit of waste sorting”.

Improve the file management system to maintain the original complete data.

Archive management is an important part of property management, documenting the true face of the property, owner and management process. Set up a special person to follow up the collection, sorting and updating, and establish a complete file management system and database, and keep the data updated constantly to ensure the integrity and reliability of the file. Meet the requirements of safe, convenient, fast, detailed, true and complete file management.

The standard cleaning service process meets the requirements for cleanliness and comfort.

Supervise and guide the cleaning work of the park, formulate standard operation supervision procedures, implement the district responsible and regular assessment system, effectively mobilize its enthusiasm, promote internal harmonious competition, and improve the environmental quality of the park.

Pay attention to fire safety and safety work to ensure the safety of life and property of owners.

Fire is the biggest "enemy" in property safety management. In the event of a fire, the owner's personal and financial property will be seriously threatened. To this end, we take the project manager as the center of the security department, set up the park's voluntary fire protection organization, implement strict fire supervision and management, and decompose the fire protection responsibility to each household to popularize fire protection knowledge.

Second, improve supporting equipment and facilities to ensure safe and stable operation, and create a comfortable and comfortable office environment.

Due to the individualized demand of ibm company, it is necessary to delay the cooling when the normal cooling is stopped. After the property department cooperates with the development enterprise and relevant departments, the delay cooling service is finally completed for ibm company.

Due to the delayed cooling of ibm company to November 3, this has brought certain difficulties to the quarterly maintenance work. In order to avoid affecting the normal heating of the park, in the case of heavy tasks, short time and heavy workload, the organization engineers work overtime. Sacrificing the rest day on Saturday and Sunday, the winter heating and maintenance work was successfully completed. On November 15th, the park was smoothly heated, and no complaint occurred.

Since the water station in the takeover project has been put into use, it has often failed due to equipment defects. In particular, in October 2019, serious problems occurred in the water equipment, which caused the owners to complain more conflicts, which affected the normal operation of the property. The property department coordinated with the development several times to replace the high and low water pumps 4 and the motor for the Zhongshui station. 2 sets and 4 maintenance water pumps basically ensure the normal operation of the water equipment and resolve the contradiction between the owner and the property.

The computer room environment has been improved, and the computer room has been designed and painted to make the computer room partition clearer, the environment more tidy, and the management more standard.

In view of the problems of many equipments in the park, large amount of energy sharing, and difficulty in paying the owners, the project department takes the park as the home and studies and formulates a complete set of energy-saving plans. The public areas and underground parking lots in the building have adopted a number of energy-saving measures to continuously tap the energy-saving potential. Such as: the development of the hall light switch time, the security staff on duty to open according to the specified time, the project staff at any time to check and close the program at any time, effectively control energy waste.

In 2019, under the leadership of the project manager with the project manager as the core, the property department has basically improved the company's established goals on the basis of improved service quality, innovative management methods and achievements in cultural propaganda. However, in the face of the project team, there are still difficulties such as water problems, incomplete identification, single communication channels, etc., and the company headquarters needs to provide attention and support in order to make project management more perfect and create corporate brand.

The above is the summary report of my property company's work this year. If it is not appropriate, please ask the superiors to criticize and correct.

Article 3:

Since I was transferred to the Property Management Office in June this year, I have worked hard to adapt to the new working environment and work positions, study with humility, work hard, perform my duties, and have completed various tasks well. The work report is as follows:

First, consciously strengthen learning, and strive to adapt to work

I am in contact with the property management work for the first time. I don't know much about the duties and responsibilities of the comprehensive administrator. In order to adapt to the new job position and work environment as soon as possible, I consciously strengthen the study, humbly ask for advice, constantly clarify the work ideas, and summarize the working methods. Now he is basically qualified for his position. On the one hand, doing middle school, learning in the middle, constantly mastering methods to accumulate experience. I pay attention to the task of work, relying on the work to improve, through observation, exploration, access to information and practice, and quickly entered the work situation. On the other hand, ask books, ask colleagues, and constantly enrich knowledge mastering skills. Under the guidance and guidance of leaders and colleagues at all levels, never going to the meeting, never familiar with familiarity, I gradually figured out the basic situation at work, found the entry point, and grasped the key points and difficulties.

Second, the heart of the job, earnestly perform duties

Be patient and meticulous in financial work. In the half year since I took over the financial work of the Management Office, I carefully checked the financial books in the first half of the year, clarified the financial relationship, and strictly enforced the financial system, and made every account to ensure the annual balance of payments and the realization of profit targets. First, do a good job of each entry and exit. For each entry and exit account, I have recorded the case according to the financial classification rules and registered the book. At the same time, carefully check the invoices and bills, and do a good job in bill management. The second is to do a good monthly reconciliation. In accordance with the financial system, I refine the income and expenditure of the current month, prepare financial statements on a regular basis, and conduct reconciliations in a timely manner according to the requirements of the company. There are no cases of underreporting or misreporting. The third is to collect service fees in a timely manner. Based on the actual situation of ****, on the basis of further understanding of the methods for collecting service fee agreements, I made a careful distinction and collected and collected them in accordance with the service fees agreed by Hongya Company, the owners and our parties. The annual service fee has been paid in full. The fourth is to control expenses reasonably. Reasonable control of expenses is an important part of achieving profitability. I insist on starting from the interests of the company and actively assisting the director of the management department to manage the finances. Especially in terms of recurring expenses, we strictly control the procurement, consumption and supervision, and prevent extravagance and waste, and put forward some reasonable suggestions.

Proactively do a good job in copywriting management. In the past six months, I have been mainly engaged in office work. The copy management of **** has been relatively quick, and I have done the following two aspects: First, data entry and document preparation. For the information documents and related meeting records involved in the management office, I have carefully done the input and editing, and created the form documents and drafted the reports according to the needs of the work. The second is file management. After going to the management office, it is a regular work for me to systematically and standardize the classification management of files. I take the combination of regular maintenance and regular centralized arrangement to classify and archive files, and do a good job of registering and managing documents. .

Responsible and responsible for green maintenance. The greening work of the community began to be handed over to me in October. For me, this is a first-time work. Due to lack of professional knowledge and management experience, there is currently a lack of green workers, which is in the winter. severe. I have mainly done the following two aspects: First, do a good job in the daily maintenance of community greening. The second is to carefully check and accept.

Third, the main experience and gains

In the six months since I worked in the ****, I have completed some work and achieved certain results. I have summarized the following experiences and benefits:

Only by correcting your position, you can get used to the new business as soon as you become familiar with the basic business.

Only by actively integrating into the collective and handling all aspects of the relationship can we maintain a good working condition in the new environment.

Only by adhering to the principle implementation system and earnestly managing financial accounts can we perform good financial duties.

Only by establishing a sense of service and strengthening communication and coordination can we

Work well.

Fourth, the existing shortcomings

Due to the lack of work practices and lack of relevant work experience, the work in 2004 has the following shortcomings:

The content of the agreement on property management service fees is not well understood, especially the understanding of some past fees is not timely enough;

The food in the canteen is expensive, the grasp on the giant view is easy, and the microscopic control is difficult;

The greening work situation is grim, and it is necessary to make greater efforts in the greening management of the community.

Five, the next step

In view of the shortcomings in the work in 2004, in order to do a good job in the new year, highlight the following aspects:

Actively coordinate with Hongya company and owners to further rationalize the relationship;

Strengthen the learning of business knowledge, innovate working methods, and improve work efficiency;

Manage good money, manage accounts, and control current project expenses;

Try to manage the canteen and manage the relationship between cost and food.

Do a good job in community greening maintenance work.