Traffic Post and Telecommunications "Windows Unit" Quality Service Proposal

Tianjin Traffic and Telecommunications "Windows Unit" Quality Service Proposal For many years, the city's traffic, post and telecommunications system has earnestly implemented the important thinking of the "Three Represents", implemented the scientific development concept, adhered to the people-oriented principle, and continued to carry out the "new trend of the tree industry and build a civilized window." Create high-quality service activities, continuously innovate service concepts, improve service management, improve service levels, and make positive contributions to ensuring the stable economic and social development of the city, meeting the transportation and postal needs of the general public, and building a socialist harmonious society. All the cadres and workers of the transportation, post and telecommunications system should take the "service year" as an opportunity to start from me and continue to improve their services, and strive to "serve thousands of customers and be satisfied with Tianjin City" in order to speed up the construction of the Northern International Shipping Center and international logistics. The center plays a greater role in regional economic development.

To this end, we propose:
1. Operating services strictly abide by the provisions of national laws and regulations, provide users with standardized statutory service items, and assume legal service responsibilities.
2. Open and strictly implement national service standards, strictly assess the system, and establish and improve internal and external service quality supervision mechanisms.
3. Each service “Windows” implements the first question responsibility system, and the service personnel are guided in place at one time, and are not allowed to push users.
4. Operating service places, in accordance with the requirements of the national unified, reasonable and standardized setting of service guidance signs, to provide users with convenient and friendly services.
5. The service process should standardize the use of industrial civilized terms and resolutely put an end to service warnings.
6. The service price is all open, and the goods and services are clearly marked.
7. Disclose all service information to users, and do not conceal items and defraud users.
8. Carry out emergency plan training for all employees. Everyone has mastered the skills of emergency operation skills. When special circumstances arise, the user must be properly placed and other matters must be disposed of.
9. All “Windows” units shall keep the environment of the service place clean and tidy according to the relevant regulations of the State, ensure the safety of catering, complete functions of the toilet and toilet, and facilitate users to use and travel.
10. The “Site” unit of the traffic, post and telecommunications should be in a prominent position, announce the service supervision and complaint acceptance telephone, and keep it accepted for acceptance throughout the day. According to the requirements of the National Standards for Complaint Handling Guidelines and relevant systems, timely handle service quality incidents and service complaints.