College student winter holiday internship report essay

Starting from the afternoon of January 18 this year, the student winter vacation practice report I conducted a property management internship at the Meijia Property Weibai Garden. During the internship, I conducted internships on facility management, transaction management, and security management. During the internship, under the enthusiastic guidance of the instructor of the management office, I actively participated in the work related to property management, paying attention to the theoretical knowledge of property management learned in books, and using theoretical knowledge to deepen my understanding of practical work and verifying with practice. The theory of property management learned to explore the nature and laws of property management. The short internship life is both intense, novel and rewarding. Through internships, I have a deep emotional and rational understanding of property management.
Meijia Property Management Co., Ltd., which we are internship, is affiliated to Hong Kong Coastal Green Home Group. At present, the company has nearly 1,500 employees, and has property management projects in the winter and winter practice reports of students in large and medium-sized cities such as Shenzhen, Xiamen, Fuzhou, Shanghai, Wuhan, Anshan, Beijing, Dalian and Changsha. The management area is about 3 million square meters. The management projects include large residential areas, high-rise commercial and residential buildings, shopping malls, apartments, villas, hotels, universities and other properties. Weibai Garden is one of the property management projects under its jurisdiction. Weibai Garden is composed of two 19-storey towers with a total area of ​​29,000 square meters, 270 households, nearly 1,000 residents, and 26 management staff, including 6 management personnel.
Looking back at the internship life, the feelings are very deep and the harvest is fruitful. During the internship, I used a look, ask, etc. to further understand the development of the property management work of the Weibai Garden Management Office, and analyzed the characteristics, methods, and operational rules of the management office. At the same time, a preliminary understanding of the facility management, transaction management, and security management of the management office.
First, strengthen human resource management and create a “learning and innovative” enterprise.
Strictly close the recruitment of employees. Meijia Property is required to graduate from the property management profession in recruiting management personnel; recruiting maintenance personnel must have a generalist with relevant technical conditions and hold the “Job Certificate”; recruiting security personnel must be veterans, their height, physical fitness, knowledge, character, Psychological quality, etc. are strictly selected and selected.
Do a good job in on-the-job training for employees' entry and college winter vacation practice reports. Meijia Property conducts relevant training work for newly recruited employees before the induction of employment, so that employees can know the basic situation of the community and the work to be carried out, and reduce the blindness. With the fierce market competition, the knowledge and skills are constantly updated. Workers provide a variety of professional training opportunities. Meijia Property advocates “work is learning, work is innovation”, and every employee strives to be a “learning and innovative” employee. The employees form a positive and competitive atmosphere. Thereby, the personal quality of employees can be improved, the management service level and management efficiency of the management office can be improved, and a good corporate image is established.

Starting from the actual situation, the management office strictly follows the operation of the ls09000 quality system, and has established strict rules and regulations, job procedures, work standards, and assessment standards. The management office shall formulate a comprehensive 360-degree assessment method for superiors, grades, and subordinates according to the employee's job responsibilities; formulate quantitative assessment standards, and combine qualitative and quantitative assessments to enhance the operability of assessments and reduce human factors during assessment. The impact of the establishment of a sound assessment mechanism, the implementation of the final elimination system, to avoid the phenomenon of passing the assessment, through the establishment of the assessment mechanism, enhance the sense of crisis, urgency of employees, and promote employees to continuously improve their own quality.
Second, cultivate their core expertise, create distinctive services, and enhance core competitiveness.
During the internship, I saw a set of “One-Stop Property Management Credit System” property management service software designed and developed by Coastal Group, Yijian Technology and Meijia Property. The software includes: "one-stop customer service, one-stop information management, one-stop digital community" three systems, is a network, e-commerce, technology to improve property management and service quality, effectively A technology system that develops, integrates, and utilizes customer resources. The Management Office fully advocates the "one-stop service" and "best security" features of the management services. Thereby, the efficient management operation is realized, the rush of the owner is solved, a meticulous and ubiquitous service is created, the service efficiency is improved, the satisfaction of the owner is improved, the level of the property management service and the service quality are improved, and finally the improvement is achieved. The company's core competitiveness in the fierce market competition.

Third, the implementation of the "customer interaction year" to promote the benign interaction between the company and the owners.
In the internship relationship with Meijia Property, I learned that in the XX year, Meijia focused on the “Customer Interaction Year”. The Meijia Club was established, a new life service center was set up, a customer service hotline was opened, and daily community activities and theme activities were carried out in a targeted manner according to the different ages, different hobbies and interests, and different levels of the owners living in the community. For example, in March, the school carried out the Lei Feng volunteer service activities; “Six Day Children’s Day, and the kindergartens to carry out game activities; in October, organized community owners to watch open-air movies; in December, Christmas gifts were distributed by Santa Claus... ... Through various kinds of interactive activities, the company has strengthened communication with the owners, owners and owners, created interactive customer relationships, and created a strong community atmosphere and a good living environment.

For equipment management, I saw in the internship that the management office focused on establishing and improving the equipment management system; establishing equipment cards for all kinds of equipment; doing daily inspections and inspections of equipment, regularly conducting inspections, maintenance, repairs, cleaning, and serious Make a record and find that the problem is solved in time. For example, the pool and water tank should be cleaned and disinfected once every six months, and the water quality test should be carried out to ensure that the water quality meets the national standards; the generator is tested once a month; the fire pump is jogged once a month to ensure that the fire pump can be used normally when a fire hazard occurs. and many more.
5. A beautiful landscape of the management office - the security team.
The management of the management office has a lobby, a patrol post, a monitoring post, a command post, a close connection between the post and the post, and a 24-hour security guard for the community. Establish and improve various public security management rules and regulations; train newly recruited security personnel on the basic knowledge and operational skills of pre-job positions, increase the training of on-the-job security guards, and pay attention to post image, courtesy, and emergency handling capabilities. In order to enhance the security staff's sense of responsibility and overall quality; strengthen service awareness, establish a service responsibilities of "friendship and majesty coexistence, service and security and in", security personnel in the public security management functions, but also provide various services for the owners Formed a beautiful landscape of the management office.
The short-term internship turned around and reviewed the internship life. During the internship, I had both the joy of harvest and some regrets. Through internships, I have deepened my understanding of property management knowledge, enriched my knowledge of property management, and made me have a deep emotional and rational understanding of property management. At the same time, I feel some regret because of the short time. Some understanding of the work of property management only stays on the surface, just watching people do, listening to people how to do it, not being able to personally feel and deal with some work, so they can not understand the essence.