Application materials of the administrative service center

** Since the start of operation on June 28, XX, the Municipal Administrative Service Center has adhered to the scientific development concept as the guide, in accordance with the service requirements of “diligence, honesty, pragmatic and efficient”, constantly standardizing the operation mechanism and innovating the development mode. More than 450,000 pieces of service items were examined and approved, and the completion rate was 100% on time. It played an important role in optimizing the environment and promoting development. It has won more than 40 honorary titles such as the National Youth Civilization, the Hebei Province, the Civilization Post, and the Advanced Unit of the Effectiveness of the Municipal Government. It has been awarded the title of the city's outstanding leadership team for 4 consecutive years. In 2019, it was awarded by the provincial party committee and the provincial government to Hebei Province. Civilized unit. Our main approach is:

1. Rationalize the system and insist on the "two concentration, two in place" as the important foundation for the construction of the center

The administrative service center is an innovative product of the government to improve its functions and realize scientific development. To make it truly effective, it is necessary to lift the institutional imprisonment for the departments to enter and approve the examination and approval items, the inconsistency of examination and approval functions, and the power of examination and approval, and the responsibility for examination and approval is not in place. In this regard, the municipal party committee and the municipal government attached great importance to it and decided to start from the rationalization system and lay a solid foundation for the construction of the center. The first is to break the inertia thinking and reform the system. Adhere to the principle of seeking truth from facts and making overall plans, and integrate the examination and approval functions of the departments scattered in various departments, set up the examination and approval service department to enter the center, and realize the “two concentration” of examination and approval items and examination and approval functions. That is to say: for the department that has 1 or 2 departments in the original examination and approval function, the “Approval Service Section” brand is added in the integration; for the department involving more than 3 departments, an “Approval Service Section” can be newly added in the integration. And increase the number of leadership at the department level, and the staffing level is adjusted in the total number of departments. At present, there are already 21 accredited service departments in the central departments with more functions. The second is to insist that progress should be made and that the authorization is in place. In accordance with the principle of authorization window and equal rights and responsibilities, we have reorganized, divested and merged the items in the center, and effectively solved the problem of “avoiding the weight” in the entry of the matter, “staying big and letting small” in the authorization of the window, and performing duties in the window. The problem of "ambiguity" in responsibility. In particular, matters relating to administrative licensing and examination and approval services closely related to economic and social development, as well as matters requiring joint approval by multiple departments, must be fully integrated into the center, and the authority of the examination and approval services should be authorized to achieve uniformity of responsibility. The third is to attach importance to the selection of section chiefs and strengthen the construction of windows. The establishment of the center and the department to jointly select the window chief of the department, for the selection of the section chief of the examination and approval service department, the center and the department jointly organize the examination, after the mutual agreement, the municipal party committee organization department will file the record. The members of the window are, in principle, organized by the department to organize high-level political business personnel to compete for posts or to choose to station, and the center is responsible for filing. At the same time, we also implement the leadership responsibility system for the resident departments, strengthen the window construction, and ensure the efficient approval.

Second, innovation and development, adhere to the efficient examination and approval, quality service as the fundamental task of the center construction

Since the beginning of this year, we have consistently integrated the study and practice of the scientific development concept and the “Year of Cadre Construction” activities with the construction of the center, focusing on the implementation of the “1233” innovation development project, and promoting the standardization and efficient service level. Achieve one full process, that is, build a general monitoring room to supervise the working status and approval efficiency of the window. Build two networks, namely online approval and electronic monitoring systems. Under the unified organization and strong promotion of the Municipal Commission for Discipline Inspection, the company invested funds, developed software, cleaned up projects, streamlined processes, and relied on the government's official regional network to realize online approval and electronic monitoring of the three links of the center, department and the supervision bureau. . On June 11, two network systems were officially launched. Three new platforms were added, namely, a new advisory service guide, a government information inquiry desk, and a complaint review supervisory station to make the service function of the center more perfect. Create 3 special lines, one is to build a high-speed line for the approval of real estate development projects. Formulate the “Regulations” and refine the approval process, from 18 working days determined by the province to 15 working days, including the land use planning permit, project planning permission, construction permit, and pre-sale permit for commercial housing. The business has all achieved the "satisfaction" and the completion of the business; the second is to build a high-speed line for enterprise registration and parallel approval. Specialized research and development of parallel approval software, the establishment of a comprehensive service, implementation of a window consultation, acceptance of applications and delivery. At present, the registration business of new enterprises without pre-approval has been reduced from the original 17 working days to 2 working days; the third is to build a high-speed line for parallel approval of fixed assets investment projects. On the basis of the implementation of joint counseling before the start of the project and the parallel approval of the project nuclear preparation phase, the project will be actively promoted to the stage of planning land use and the start of construction permit.

Third, establish a system of establishment, adhere to the full supervision, active prevention and control as an effective guarantee for the construction of the center

The Administrative Service Center is a special institution with centralized examination authority and heavy responsibility. To ensure its standardization and efficient operation, one depends on the mechanism. We have established and improved a series of rules and regulations such as business operations, service standards, assessment and review, and accountability. We rely on mechanisms to regulate and use mechanisms to manage people and act according to mechanisms. The second is to rely on style. Strictly abide by the rules and regulations and codes of conduct, enhance self-discipline, attach importance to work style construction, and adhere to administration according to law. Since the establishment of the center for 4 years, there has been no late approval, wrong approval and complaints. The third is by supervision. The Municipal Commission for Discipline Inspection and the Supervision Bureau set up a supervision and inspection department at the center, and the center set up an inspection department to conduct administrative licensing and examination services for each window by means of spot checks, random unannounced visits, accepting reports and complaints, hiring media supervisors and social supervisors. The whole process of implementation tracking and monitoring, found problems, and severely investigated. The three windows personnel have been severely retired and notified of violations of work discipline.

Fourth, strengthen management, adhere to the internal strength and external image as the main content of the center construction

The center is a window and platform for comprehensive government approval, and it has important functions and must be strengthened. The first is to improve the organizational structure. In the center, an administrative leadership team and a party committee organization were set up, and five departments were set up to fully manage the party and government management of the center.

Work. The second is to strengthen learning and training. In combination with the actual situation of the center, it adopts a combination of intensive training and in-depth self-study, organizes internal learning exchanges and study abroad, and continuously improves the cadre and ability of the center cadres. The third is to establish an incentive mechanism. Actively carry out the activities of creating excellence and vying for the first time, implementing monthly “double excellent” selection and evaluation, annual public debriefing and low-level evaluation and assessment, inspiring advanced, and eliminating the last. The fourth is to attach importance to cadre training. More than 30 staff members have been promoted and reused. Among them, 3 comrades have been promoted and reused at the cadre level. More than 40 comrades have joined the party organization gloriously, and more than 40 people have been rated as city-level advanced workers.

Looking back on the history of the establishment of the center for four years, the biggest feeling is that the municipal party committee and the municipal government attach great importance to it and the full support of all departments, which provides a strong guarantee for the construction and development of the center; the deepest experience is to persist in seeking truth and being pragmatic, continuous innovation, and center construction. It will be more dynamic, energetic and vital. There is still a big gap between our work and our brothers. We will use the provincial conference to learn from the advanced experience and practices of the mirror, improve in development, improve in innovation, and make the construction of the administrative service center of the ** more standardized and more efficient.