Smile is an effective lubricant

All harmony and balance, health and bodybuilding, success and happiness are caused by the upward psychology of optimism and hope. --Washington

Smile is an effective lubricant

Anonymous

The most famous smile in the world is the smile of Leonardo da Vinci's "Mona Lisa". It is said that some people in Japan are fascinated. Every day, they stare at this famous painting for more than two hours. The length of time is so long that they are spirited, and thus the charm of smile is great. However, the person who really succeeded in smiling is Hilton.

From 1919 to the present, the Hilton Hotel has expanded from one to more than 200 and is now one of the largest hotels in the world. For decades, one of the secrets of Hilton's business success relies on the “power of smiles” of service personnel.

In the past few decades, Donad Hilton, the chairman of Hilton Hotels Corporation, has been inspecting business at Hilton hotels in various countries. He is at least in contact with a Hilton hotel's service staff every day. He must ask: "Are you smiling at the guests today?"

The Hilton Hotel first crowned the world with a smile, and then ranked first in the world by the size of the hotel.

Hilton was born in New Mexico in 1887. In 1919, his father died in a car accident. He had only $5,000 left. Hilton took the only $5,000 and went to Texas to raise money to buy the first hotel. When the hotel assets increased to $51 million, he happily told his mother.

However, Hilton’s mother said: “As I see it, you’ve just soiled your tie. In fact, you have to take more than $51 million. Think of ways to make everyone who lives in a Hilton hotel live. I still want to live again, you have to come up with some long-term way to attract customers."

After listening to it, Hilton kept thinking: What exactly is the "magic weapon" that has the four conditions that the mother has instructed: "I want to be simple, one must be easy to do, three must not spend money, and four must go for a long time." In the end, he came up with the idea: "This magic weapon must be a smile. Only with a smile can these four conditions be met!" So Hilton set three creeds for his hotel: confidence, hard work, and vision. He also asks employees to keep smiling at the passengers no matter how hard they work. He is convinced that a smile will help the Hilton Hotel develop for a long time.

In 1930, the US economy was sluggish, and hotels across the United States closed down 80%. Hilton's hotels were also losing money one after another, with a debt of $500,000. But he is not frustrated. He summoned every hotel employee to confess and swear: "It’s just time for the hotel to lose money by borrowing money. But once the US economy panics, our Hilton hotel will soon be able to enter the cloud. The situation. Therefore, I ask you not to put our hearts in the face. Regardless of the hotel, the smile on the face of the Hilton hotel staff is always the sunshine of the passengers."

In fact, among the 20% of hotels that have not yet closed down, only Hilton Hotels has finally entered the golden age of operations.

The Hilton Hotel has enriched a number of modern facilities. At this time, Hilton called all the staff to meet and said: "Now our hotel has added a first-rate facility. What first-rate things should you have to make your customers more like?"

After the employee replied, Hilton smiled and shook his head and said, "Imagine if there is only a first-rate facility in the hotel without a first-rate smile. Will those passengers think that we have supplied all their favorite things? If there is no warm smile, It’s like there is no spring breeze in the garden. If I were a customer, I would rather live in a place where there is only a ruined carpet, but there is a smile, and I don’t want to go to a place where there is only a first-class facility and no smile...”

Hilton flies from this country to that country every day, often flying home to write a manuscript when the inspiration comes. He wrote a book called "Home and Home". To this day, this "Homecoming" has become the "Bible" of every Hilton hotel staff.

In that year, Hilton's assets have grown from $5,000 to billions of dollars. The Hilton Hotel has annexed the Waldorf Astoria and Prasas hotels, which are New York City landmarks. Whenever Hilton takes a special plane to visit a Hilton hotel in a certain country, the service staff will immediately think of the famous saying that their boss may ask at any time: "Are you smiling at the guests today?"

Smiles are born from the heart. The hiring manager of a large company often said: "A primary school graduate with a pure smile is more useful than a philosophical doctor who is indifferent to face, because smile is the company's most effective trademark and can be more deeply rooted."

Smiles are unique to people. When a tree is injured, it will "blood", and the beast will cry and cry because of pain and hunger. However, only talent has the talent to laugh. A writer once wrote:

I want to use laughter to decorate today, I want to illuminate the night with songs; I no longer look for happiness, I want to forget sadness in my busy work; I want to enjoy today's happiness, it is not like food can be stored, not even It seems that the wine is more fragrant and more fragrant. I am not living for the future, but planting today to harvest today.

If you laugh at your own failure, they will turn into a cloud of dreams; if you laugh at your own success, they will restore their true colors; you laugh evil, they leave you; you laugh good, they carry forward. To smile at others, although your purpose is selfish, this is the way to success.

Remember: smiles bring wealth, and smile is your greatest advantage.

After three months of intense construction, the beautifully decorated Conikia Shopping Centre is about to reopen. Located in Paris, this large mall is renowned both at home and abroad for selling authentic French wines.

What makes the mall manager guilty is that the style of the shopping guide's workwear is not yet fixed. He looked at the bidding samples sent by the seven clothing companies. Although they were designed to be simple and beautiful, they were not perfect. For this reason, he had to call his old friend, one of the world famous fashion designers Dano. Brewer solicits opinions. After he understood the meaning of the manager’s friend, he said, “As long as you smile, it doesn’t matter what you wear.”

Now, Konikea has developed into one of the largest shopping malls in Paris, and it is also the only shopping mall in Paris with no uniforms. Here, there will be a shopping guide wearing a ballet skirt, and you can also see the salesman of the skates. But their service and smile are world class.

Heart inspiration:

Smile is very precious. A person's success is inseparable from a smile. A person who does not smile can only give a cold face and a dull expression. Few people are willing to get along with him. So, to be successful, remember this principle: keep smiling.