Summary of company work in 2019 and plan for 2019

The past year has been a significant and far-reaching year for corporate development. Under the wise decision of the company's leadership and the joint efforts of all employees, all the staff of the store worked together, united and struggled, and the business situation increased steadily. The total turnover of 40.15 million was completed, which was 14.7% higher than the target of 35 million yuan in 11 years. Sales increased by 11.5% year-on-year in 2019; all other business indicators met the company's expected requirements, and the well-completed tasks assigned by the head office gave an excellent answer.

Looking back at the work of this year, through the joint efforts of all of us, we have made great progress in many aspects. Through various trainings, learning, and communication, we constantly improve standards and improve standards. The inspection of each functional department is regarded as a process of self-inspection, standardization and improvement, and all members are improved and improved from the perspective of thought and action.

I. Reviewing the work of 2019:

1. The progress of each department has been remarkable:

【Sales】

The overall performance of the sales department has been from 16.46 million in 11 years to XX million in 11 years, with an average of 1.38 million to 1.66 million per month, reaching 50% of the overall turnover. This is a good embodiment of the work of the sales department; , image, reception, standard unification, warm and thoughtful, its progress is obvious to all, to create the first landscape into the store.

[Floor face]

In 2019, the floor cadre team, under the premise of personnel adjustment and support of branches, the overall team building was orderly, the cadre team did not relax, and the whole cohesiveness, responsibility and unity have risen to a new height. Employees are the foundation of the company and the guarantee of services. The turnover rate of grassroots employees in 11 years has improved significantly compared with previous years. The cadres have strengthened communication with employees, can more accurately understand the minds of employees, and provide more direct help and protection. The grassroots staff have a good service status.

【Products Department】

Under the leadership of the head chef, there is excellent performance in raw material acceptance, attendance discipline, daily management, and new food development. In particular, the awareness of hygiene standards and norms has reached new heights through several inspections. The quality of the dishes produced is stable, the concept of cost control is strengthened, the savings of water and electricity are also improved, and the leading role of backbone strength is gradually emerging.

[Administration Department]

The Ministry of Finance analyzes all kinds of data accurately and timely, and the supervision work is meticulous, so that all departments can work better and more effectively. The engineering department timely and effectively maintains equipment and facilities, and actively cooperates with timely handling of various emergencies; procurement The Ministry should respond to all kinds of assault purchases and warehouse operations in accordance with the standardized warehouse management process, all of which gave us the greatest logistical support to ensure the normal operation of the work;

2. The training work is persistent:

All departments responded positively. Based on the "training outline" formulated by the head office, the training work was regarded as the only way for us to raise standards and achieve unity. Every month of training, cadres strive to adopt a new and unique method, and combine the actual situation to maximize the training results and achieve good results.

3. Coordination and coordination have been significantly improved:

Through more than three years of running-in, four major departments and dozens of teams have made different progress in coordination and communication.

It can be further realized that this is not only the work of the department , but also the entire enterprise and the team. This qualitative leap makes the frequency of mistakes and problems less and less.

4. The overall image of the employees and the service atmosphere have improved:

The instrumentation and courtesy greetings of the first store were not enough in previous years. In the past year, all cadres and employees have fully realized this point. Everyone has worked together to make a good effort in the image and courtesy of the instrument, to find good methods and breakthroughs, so that there will be progress and improvement now; This has improved the satisfaction and recognition of the feedback to the customer service, and has also received wide acclaim from customers. Through the efforts of all the staff, we have created a good working atmosphere and living environment, which has won a good reputation for the company, established a good image, and further increased the brand value of the company.

5. The degree of recognition of employees by enterprises is rising:

As the company develops, the needs and benefits of employees are constantly improving, meeting the needs of employees as much as possible, and solving employee difficulties. Employees also know that their development is based on the development of the attached company. From the enthusiasm and attitude of the work, there is a great change in the enthusiasm and attitude of the company.

6. Timeliness of solving problems:

All departments and cadres can take seriously the problems that arise in their own departments , find out the causes and solutions in a timely manner, and properly handle them to avoid serious and repeated follow-up of the situation.

7, safety work is often unremitting:

Always put safety work at the first level. The emphasis of the large and small meetings, the pre-job training necessary for new employees, so that all employees understand their importance, always be vigilant. The staff on duty at night is also not relaxed, conscientious, and does not let go of any insecurities.

Second, 2019 has passed. On the basis of summing up the results, we have also seen our shortcomings:

1. The sales growth did not reach the desired goal. The two-level differentiation of sales personal performance did not improve, and the overall performance ratio did not increase much.

2, grade, detailed service needs to be improved, the service level of each floor and personnel is different, the reception standards and levels are uneven, and the grade service needs to be further improved.

3. The internal management of the kitchen is better to be improved. Although there has been great progress compared to the past, there are certain mistakes in the foreign body of the dishes, the speed of production, and the quality. The internal hygiene, discipline, and management of personnel are eager to be further improved.

4. The requirements for the improvement of the system and the implementation of the system did not meet the expected goals.

In 2019, at the beginning of the new era, we must raise the standards, continue to learn, and continue to work hard to make our work steadily improve.

Third, the main work plan for 2019:

1. Establish a good brand awareness, jointly maintain the corporate brand, and promote the sustainable development of the company.

2. Better establish a concept of full-service and marketing. Everyone is a salesman and a promoter. All of them are service.

Serviceman.

3. Better play the role of the example, create an advanced atmosphere in the whole store, and promote the service to the advanced learning atmosphere.

Quality improvement.

4, the potential of internal digging, external extension of the source. Continue to strengthen training, improve the overall quality of employees, improve service quality, and improve the overall level of management team, and then take a new step.

5. Continue to improve various management, strengthen the awareness of energy conservation for all employees, and strive to maximize profits.

6. Stabilize the workforce, strengthen the study of business skills, promote each other, and improve together.

7. Cooperate with and implement the company's policies, do a good job in communication, coordination, and support with other branches, learn together, and make progress together.

This year is the fourth year of the birth of ////, and it is also the year of implementing //// total quality management! At the beginning of the new year, Vientiane is updated to realize this year's business tasks, relying on the correct leadership of the company's leaders at all levels, but also relying on the joint efforts of all employees. We / / people should be dedicated to the store like home, love and dedication, diligent and diligent research and hard work, united, pioneering and enterprising, determined to innovate, to achieve rapid economic and social benefits, with excellent results to the opening four years of gifts, To lay a solid foundation for the construction of //// brand, and strive for the youthful vitality of Yongzhen //// brand!