Hospital planning director work ideas

One: market research

1. Understand the status of the local medical market and the general characteristics of the media;

The survey includes: market saturation, market fatigue, the strength of competitors and the types of advertising media available locally, as well as the characteristics, market, price and various remaining medical advertising resources of each kind of advertising resources.

2, understand the operating mode of competitors

The research content includes: the competition of competitors, the comprehensiveness of media combination marketing and the weak links of market terminal marketing.

3. Understand the current business status of competitors;

The survey includes: the number of outpatient registration, outpatient treatment volume, outpatient infusion volume and other parameters to determine the market environment in which competitors are located, and provide reference data for the next step in formulating and adjusting media planning strategies.

Second: planning positioning

1. Market positioning

The local medical market's saturation, media fatigue, media credibility, sensitivity of medical advertising, and patient trust in private hospitals are measured to assess whether the medical market in the region is suitable for investment.

2. Advertising investment positioning

Based on market positioning and enterprise-level positioning, determine the amount of advertising funds and investment required to start the medical market in the region each month.

3. Copywriting and post-production positioning

According to the company's positioning, determine the direction of copywriting and the post-production quality and quality of various media advertisements.

4, media combination marketing positioning

1) The focus of various media “diversified launches”;

2) Focus on the positioning of various media “three-dimensional delivery”;

3) Positioning of various media "time period combinations";

Management:

First, understand the corporate culture of the new medical group company:

1. Management culture of subordinate hospitals ; including: organizational structure framework of subordinate hospitals , corporate diagnosis and treatment framework, human resource management system, medical work system and leadership art of various departments.

2. Brand culture of subordinate hospitals ; including: market research, planning and positioning, fixed brand promotion mode and operation mode of market terminal sales camp.

3. The management culture of the subordinate hospitals ; including: the leading ideas of the operation, the expected standards, the methods, steps and related skills for carrying out the business.

4. The financial management culture of the subordinate hospitals ; including: the general characteristics of the vertical management of the financial group company and the comprehensive management of the subordinate hospitals .

5. Logistics support culture of subordinate hospitals ; including: procurement, storage, escort and supervision of logistics and medical support materials, and basic modes of employee life support.

2. According to the company's corporate culture, formulate the structural framework of the subordinate hospitals :

1: Formulate a general framework for the organizational structure of subordinate hospitals ;

1) Hospitals are divided into three levels: decision-making, executive, and grassroots.

2) According to the scale of hospital investment, scientific integration: planning, management, medical, logistics, finance, human resources and other executive departments.

3) Scientifically establish grassroots departments according to the enterprise strategic planning and medical work system.

2: Formulate the business diagnosis and treatment framework of the subordinate hospitals ;

1) Hospital level positioning

According to the investment funds, the hospital area, the degree of decoration of the hospital , etc.

The hospital is scientifically positioned according to star hospitals , regular hospitals and community hospitals .

2) Diagnosis and treatment layout

The hospital's internal consultation desk, registration room, toll booth, pharmacy, clinic, inspection department, treatment department, operating room, inpatient department, infusion room, waiting room and other departments are rationally arranged according to the hospital 's level.

3) Medical treatment population positioning

According to the hospital 's level positioning, reasonable medical treatment and positioning are carried out for different consumption levels of the society and relatively special social groups.

4) Medical treatment project positioning

According to the hospital level and the positioning of the treatment population, scientifically introduce different grades of medical equipment, drug varieties, scientifically develop high-end treatment programs, 3, and set up various charging items for hospitals .

5) Medical treatment price positioning

According to the positioning of the medical treatment population, different levels of social groups are diagnosed and treated, and different grades of treatment plans and price systems are formulated, and the average prescription amount of outpatients is correctly guided.

6) Medical service positioning

According to the hospital level and the positioning of the medical treatment population, different quality medical service systems are formulated for different social groups.

Strategic staffing of all positions

1) The subordinate hospital establishes a general manager responsibility system;

2) Establish supervisors and professional staff for the integrated functional departments.

3) Rationally equip the grassroots personnel according to the positioning of the hospital enterprise.

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2019 Nursing Work Plan 2019 Nurse Care Work Plan Blood Station Work Plan Blood Station Blood Work Plan 2019 Operating Room Care Work Plan 2019 Hospital Head Nurse Work Plan 2019 Nurse Work Plan 2019 Hospital care department work plan
View more>> Hospital work plan

In the new year of 2019, our nursing work should be further upgraded. For this purpose, we will develop a 2019 nursing work plan:

First, strengthen the on-the-job education of nurses and improve the overall quality of nursing staff

According to the standardized training of nurses and the on-the-job continuing education implementation plan for nurses, the "three basics" of nurses and the training and assessment of specialized science and technology can be done.

1. Focus on strengthening the assessment of new admission nurses, employed nurses, and low-grade nurses, and strengthen their learning awareness. The Ministry of Nursing plans to strengthen basic nursing knowledge in the first half of the year, and increase the number of assessments until reaching the standard.

2, basic skills assessment: nurses who are standardized training targets, all of the 16 basic skills must be up to standard within the year, the assessment requirements in the actual work to take the test. Other levels of nurses plan to operate the exam once and the theoretical exam twice.

3. Strengthen the training of specialized science and technology: each department develops the training and assessment plan for the special theory and skills in the cycle. It organizes examinations and assessments 2-3 times a year. The theoretical examinations must have papers and the head nurses organize closed-book examinations. Pay attention to practical results, not in the form, to lay a solid foundation for the training of specialist nurses.

4. Strengthen the learning and mastery of relevant knowledge, organize an actual assessment of the rules and regulations, combine theoretical tests with clinical application, and check the implementation of compliance.

And update professional theoretical knowledge to improve the level of specialist nursing technology. With the current situation of imbalance between the level of nursing and the development of medical technology, the head nurses of various departments organize the study of specialist knowledge. In case of new technology projects and special difficult diseases, doctors can be taught, literature can be retrieved, and the nursing department organizes nursing ward rounds. Update knowledge and skills in the form of nursing consultations and other forms. At the same time, some of the nurses who plan to send some of them go out to study and study to improve their academic standards.

Strengthen the study of humanities knowledge and improve the overall quality of nurses

Organize the hospital service etiquette culture, strengthen the nurses' modern nursing culture awareness, first discuss at the head nurse level, and after reaching consensus, carry out the promotion literacy activities within the whole hospital, formulate training programs and specific implementation plans.

Arrange the whole hospital lectures and strive to send out, please come in to learn the nurses' social etiquette and professional service etiquette. Conduct a nurse etiquette competition, and use the "5.12" during the nurse's day to celebrate the etiquette and literacy activities, and organize a festive evening for educational and entertainment.

Second, strengthen nursing management, rigorous work plan for head nurses, improve the management level of head nurses

At the beginning of the year, we held a training course for head nurses in the hospital, mainly to update management concepts, management skills and humanistic spirit in nursing services, the demand for nursing services in today's society, the outlook for new year nursing work and the emotional communication of head nurses. Communication, etc.

Strengthen the target management assessment of the head nurse, combine the monthly assessment with the year-end assessment, and link the quality of the nursing care with the examination of the head nurse.

To promote the exchange of learning between nurses and departments, organize cross-checks on the quality of care every quarter, and hold a work experience exchange meeting for head nurses to learn from the level of care management.

Third, strengthen the quality control process to ensure that the nursing work is safe and effective

Continue to implement the secondary management system for nursing quality, especially the need to develop and improve the ability of the head nurse to find problems and solve problems. At the same time, it is necessary to give play to the quality control function of the quality control team of the department, clarify their respective quality control points, and enhance the participation of all employees in quality management. Awareness to improve the quality of care.

Establish inspection, evaluation, and feedback systems, and establish a traceability mechanism. The staff of the nursing department often go deep into the inspection, supervision, and evaluation of various departments. The assessment method is to evaluate the nurses on the spot and view the patients, view the records, listen to the doctors' opinions, find the problems in the nursing work, and propose corrective measures.

Further standardize the writing of nursing documents, start from the details, strengthen the three-level evaluation system of the quality control staff-head nurse-care department for each nursing document, regularly analyze and improve the defect of nursing records, and increase the defect of discharge medical records. Decentralization, emphasizing that unqualified nursing documents are not filed. The year-end nursing instruments were judged to be the first, second and third in the collective.

Strengthen safety management during care:

1. Continue to strengthen the three-level monitoring and management of nursing safety. The department and the nursing department conduct monthly investigations on the safety hazards and the attribution analysis of nursing errors and nursing complaints, and analyze them from the perspective of themselves and departments. Reasons, lessons should be learned, and preventive and improvement measures should be proposed. The departments and individuals who repeatedly appear on the same issue are responsible for the management of the head nurse and the individual responsibility.

2. Strictly implement the check-up system, emphasize the implementation of the secondary checkup, strengthen the management of nursing students, clarify the safety management responsibilities of teaching teachers, and prevent serious mistakes and accidents.

3. Strengthen the head nurse's awareness of the routine inspection of the hardware facilities of the department, and regularly strengthen the inspection of performance and safety, promptly find problems and repair in time, and keep the equipment intact.

Fourth, deepen family service and improve service quality

On the basis of cultivating the daily etiquette of nurses, further standardize the language of nursing operation and the communication skills of nurses and patients. Train nurses to establish a good professional image.

Focus on collecting information on the needs of nursing services. The nursing department will provide feedback on the status of return visit cards, interviews with outpatients and inpatients, issue satisfaction survey forms, etc., obtain patient needs and feedback information, promptly propose improvement measures, and give nurses work. Encourage and motivate their work.

V. Do a good job in teaching and research

The nurses who have the title of nurse or above are responsible for the teaching work of the interns, and the evaluation of the church is regularly held to listen to the opinions of the teachers and interns.

The head nurses of each department are the teachers who are the teachers. They attach importance to the teaching work. They often check the teaching attitude, responsibility and business level of the teaching teachers, arrange small lectures, understand the completion of the internship program, and do a good job in the theory of the subject. Operating the exam.

The nursing department will do the pre-job training for the interns, and the quality of the teaching will be checked from time to time. Before the end of each internship, an excellent teaching teacher selection event will be organized.

Enhance scientific research awareness and strive to introduce or launch 1-2 new technology projects during the year.

The project will create a network of nursing homes, upload the nursing dynamics of our hospital, timely transfer the nursing learning materials, and take advantage of the spatial advantages of the regional network to enrich the learning life of the nurses.

We believe that the above work plan for all nursing staff is strictly enforced, and we will certainly achieve good results in our work in mid-2019.

First of all, I would like to thank the director and the head nurse for their trust in me and give me the opportunity to continue my training in the position of the nursing team leader. In 2019, I have a lot of places that are not doing well enough, especially in management, there are still many shortcomings. I hope that in the future work, I can continue to sum up lessons and learn, and continue to learn, and strive to do a better job. The work plan for 2019 is summarized as follows:

First, the main work objectives

1. The annual incidence of nursing accidents is zero.

2, the basic nursing theory knowledge assessment scores average >70 points.

3, the average score of nursing technology operation assessment is >90 points.

4. The success rate of venipuncture is >90%.

5. The patient's satisfaction with nursing work is >95%.

Second, the guarantee measures:

1. Strengthen the training of basic theoretical knowledge, so that the comprehensive quality and professional ability of nursing staff can be improved. A monthly business training will be organized, including basic theory, specialist nursing, planning immunization knowledge, and post-training assessment. Read more about nursing-related books and pay close attention to new developments in nursing knowledge.

2, strengthen the professional training of nursing technology, especially the use of indwelling needles, improve the success rate of venipuncture, constantly sum up experience and lessons in the work, to be bold and overcome psychological barriers. Regular or irregular discussion of the cause of puncture failure, please experience more successful experience with puncture. Actively learn new business and new technologies related to nursing.

3. Strengthen nursing operation practices and implement process-oriented services. Strict aseptic operation and check system to improve the quality of care.

4. Carefully do basic nursing to make the nursing work more standardized. Keep the bed clean and tidy, no smell, no smudges, neat and tidy items, the number of drops infusion is consistent with the doctor's advice, and the patients who inspect the infusion are good at observing the condition and finding problems in time.

5, strive to improve service attitude, so that patients are satisfied with their hearts. Every nurse is required to establish a good service attitude, treat each patient with enthusiasm, and regard patient satisfaction as the ultimate goal of our work, and provide convenience to patients as much as possible. Eliminate the phenomenon of birth, cold, hard, and shoving patients, and never allow quarrels with patients.

Third, do a good job in unity, improve the cohesiveness of the department, strengthen their ability to collaborate and coordinate, and jointly care for the small group of nursing teams. Let everyone's heart full of love, work full of passion, let the ward full of laughter, let the department full of warmth! For the current level of nursing work, there is still a certain distance from the target we envision. There are still some problems like this. I hope that with the help of the head nurse, we can mobilize everyone’s enthusiasm, let everyone have a sense of ownership, and believe in the department. The future will be even better.

From the above is my care work plan for 2019, there will always be insufficient in the work, please help the head nurse and colleagues, and understand!

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The second year of oo is a key year for health reform and development. Our station will take the scientific development concept as a guide, conscientiously implement the spirit of the city's health conference, adhere to the work of unpaid blood donation and “safety is the root, guarantee-based” The concept, conscientiously implement the "one law and two regulations", further implement the blood quality system, comprehensively implement the "five one" project, and steadily promote the work of the whole station and the voluntary blood donation business to develop quickly and well, and ensure the city's clinical medical care. It is safe and effective to use blood and blood. The main points of work this year are:

First, focus on blood safety, further strengthen blood quality safety management

Strengthen the quality system construction

Strengthening the construction of blood quality management system is the top priority of this year's work. On the basis of the construction of quality management system, we should further improve the quality management system supervision mechanism, improve the revision and revision of quality management system files, and improve various forms and records. The replacement, and the organization of internal audit and management review work, the internal audit is not qualified to rectify within a time limit, and truly achieve quality management system can continue to improve in operation.

Strengthen quality and safety management

Formulate and strictly implement the Blood Station Blood Quality Safety Management Plan, sign and implement the Blood Quality Safety Management Responsibility Book and the Blood Quality Safety Management Scoring Method to further promote the institutionalization, standardization and standardization of blood quality safety management at the whole station. Scientific and responsible, continuously strengthen the education of employees' sense of quality and safety responsibility, prevent and eliminate blood quality safety accidents and errors, and truly meet the needs and safety of clinical medical and emergency blood for the city.

Enhanced laboratory testing

Strictly implement the "Flow Station Laboratory Management Regulations", further improve the blood testing program, do not leak detection items, do not miss the test specimens, adhere to the "three certificates" complete factory reagents, adhere to the same specimen with different manufacturers reagent detection twice The review specimen must be reviewed from the blood bag and the original specimen at the same time. Do not let go of any suspicious points, ensure that the specimen tube and the blood bag correspond, adhere to the daily batch release, prevent cross errors and ensure the accuracy of blood test results.

Strengthen quality control

Strengthen the quality inspection of whole blood and component blood, and inspect 4 bags of each variety every month according to requirements; strengthen the quality inspection of the original auxiliary materials after entering the station; strictly review the blood and blood donation records; strengthen the inspection of the temperature of the blood storage tank Regular calibration with metering equipment to ensure blood quality meets standards. Actively participate in the inter-room quality control evaluation of the provincial and health departments, and maintain excellent results.

Strengthening equipment

Strengthen the construction of hardware, plan to purchase a new blood collection vehicle and automatic enzyme analysis system, automatic biochemical analyzer, bacterial incubator, blood cell separator, blood storage freezer and other equipment.

Strengthen employee training assessment

Establish and improve the staff post training and assessment system, strengthen pre-job training, on-the-job training and out-of-home training, do a good job in annual training plan and training assessment records, and include pre-job training and on-the-job training in the annual assessment scope. In conjunction with the annual meeting of the blood transfusion branch, a clinical blood transfusion training class will be held, and famous experts from the domestic blood transfusion community will be invited to give lectures.

Strengthen the rational layout of the department

It is proposed to re-adjust the layout of various business departments, improve the layout of the department of blood collection, composition and inspection, and complete the reconstruction of the medical waste storage room and bathroom.

Second, based on the protection of clinical blood, a key to further improve the voluntary voluntary blood donation recruitment mechanism

Improve blood use emergency mechanism

In order to ensure emergency blood use for emergencies, according to the clinical blood use situation in recent years, the “Huizhou City Blood Supply Emergency Plan” will be further improved to ensure the need for clinical emergency blood use.

Improve blood bank regulation

Ensure blood supply and maximize control of abnormal blood scrap. According to the clinical blood use and blood validity period in recent years, scientifically and reasonably set the blood inventory level to ensure that the blood ratio of various blood types and rh-negative blood is scientific and reasonable.

Third, to strengthen the construction of culture as an opportunity to further promote the construction of a strong blood station culture

1. Strengthen ideological and political and business knowledge learning, improve the level of business technology, create a strong learning atmosphere, and build a learning blood station.

2. Prepare for the third "Brothers Blood Spring Festival Evening Party" and set up a "Spring Festival Evening Party" preparatory group to create a number of boutique programs.

3. Enrich the staff's cultural and sports activities, and combine the “Seventh Provincial Blood Warfare System Games” held in October to actively carry out various cultural and sports activities of various forms and beneficial physical and mental health, such as expansion, tug-of-war, billiards, mountain climbing, playing cards, and dance. , aerobics, etc.

·2019 Operating Room Care Work Plan ·2019 Hospital Head Nurse Work Plan ·2019 Nurse Work Plan ·2019 Hospital Care Department Work Plan · 2019 Maternal and Child Health Work Plan · 2019 Supply Room Care Work Plan Painting · New Rural Cooperative Medical Publicity Work Plan · 2019 Hospital Publicity Work Plan
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Under the correct leadership and support of the higher-level health authorities, the blood management work in 2019 was steadily advanced according to the established goals at the beginning of the year, and the blood supply professional standards and voluntary blood donation work have been greatly improved and developed, ensuring medical clinical use. Blood needs and safety. He has made positive contributions to the construction of Ping An Huizhou. However, due to the particularity of its work, the work of the Department of Hematology has a wide range of work and a large amount of content. In order to ensure the effective operation of all links in the future work, the blood work is developing steadily and health, and the following work plan for 2019 is specially formulated.

I. Strengthen ideological and political work and carry out various creation activities

1. Seriously study Deng Xiaoping Theory and the important thoughts of the three representatives, actively implement the scientific development concept, and strive to improve the ideological and moral quality and professional ethics of the staff of the whole station. Adhere to the "quality first, service first" point of view, deepen the "blood-centered" service concept, improve service attitude, and continuously improve service quality. Full implementation of quality management to ensure the safety of blood donors and blood donors.

2. Carry out 4 construction year activities in the whole department, build a harmonious blood station, and strive to create a civilized unit. Promote our science, standardize management, promote the healthy and coordinated development of blood stations, and better provide quality services for the people.

3. Guide employees to establish the idea of “love and dedication”, give full play to the sense of ownership of employees, carry forward team spirit and enhance the cohesiveness of employees. Actively carry out the work of building the wind and the work of “creating the difference between the good and the bad”, and do a good job in the education of the social morality, professional ethics and personal morality of the whole staff.

4. Strengthen cultural construction and actively carry out a variety of popular cultural and sports activities. The project organizes mountaineering once, through the carrier of activities, to boost morale, to shape team spirit, to enhance the cohesiveness and centripetal force of employees, and to create a team that is clean and self-disciplined, united and forge ahead, and is willing to contribute.

Second, accumulate experience and improve the ability to resist risks in emergencies

In October and November of 2019, the continuous blood consumption bias made the state's o-type blood stocks tight. I am still actively responding to the situation of severe shortage of stocks caused by blood volume partiality. Several maternal bleeding in Huizhou First People's Hospital has brought a severe test to the city's blood safety work. Under the care of the leaders, with the support of all walks of life, the blood workers in the city have become a city, urgently mobilizing the community, enterprises and institutions to donate blood, and trying to raise enough blood reserves. The process of the whole period is effective and orderly. Significant results. However, in the future work, we must continuously improve the anti-risk ability of blood supply in emergencies, and ensure the treatment of blood supply tension or abundance and subsequent impact caused by sudden blood accidents.

Third, for the hospital blood, blood donors provide quality services, promote the sustainable development of voluntary blood donation

1. Regularly hold consultation meetings with blood units and rare blood type associations to improve blood station work in a timely manner. In the future blood supply service work, our department must firmly establish the idea of ensuring blood quality and perfecting “satisfactory service” and changing services. idea.

2. In the future, we must strengthen the education and training of all staff, the quality of internal training, the image of external trees, starting from blood donation services and culture, starting from the details, updating the service concept, improving service methods, improving service measures, improving service quality, and enriching services. Content, broaden the service area; optimize and long-term adherence to blood hospital services. Unpaid blood donation, such as "going against the water, not going, then retreating", we must strive to make blood donors, medical units, blood users satisfied with high-quality services and superb business technology, and promote the sustainable development of voluntary blood donation.

Fourth, pay close attention to connotation construction to ensure blood safety

1. Strictly follow the requirements of the "People's Republic of China Blood Donation Law", "Blood Station Management Measures", "Blood Quality Management Regulations", "Blood Station Laboratory Management Regulations", in the blood storage and blood supply work, strengthen management, very grasp The key control points in the blood supply and blood supply work ensure that no blood quality problems occur.

2. Conscientiously implement the "Quality Management Standards for Blood Stations", "Laboratory Specifications for Blood Station Laboratories" and the new regulations of the quality management system of our station, and do the internal audit and management review work on time to ensure the effective operation and continuous improvement of the quality system. To meet the inspection and appraisal of the health administrative departments at the provincial, provincial and municipal levels. Strengthen the quality supervision of the blood storage points set up, implement the blood unit planning application for medical units, and store and adjust blood according to clinical needs.

5. Strict quality system management to ensure blood safety and effectiveness

1. Conscientiously implement the relevant contents of "one method, two norms". Our department should further play its functional role, promote the construction of the blood station quality system, strengthen the implementation, internal audit and supervision of the 2019 version of the quality system, and find errors. Timely report to the review, and adopt a combination of education and punishment to analyze the existing problems, track the rectification, ensure blood safety, and ensure the effective operation of the blood supply and blood supply business.

2. Continuously improve the initiative of our staff to abide by the quality management system, so that the quality management system of our station can continue and operate effectively.

3. Adhere to the routine monitoring work of blood supply business, increase the frequency of supervision, and closely monitor the quality of blood supply process, blood storage equipment, temperature monitoring software and blood products according to quality control standards to ensure the normal operation of blood supply.

Sixth, increase personnel training and strengthen the development of blood station technology projects

In 2019, with the support of the station leaders, our department selected 2-3 outstanding professional and technical personnel to visit the provincial blood center to study and participate in the training course of clinical blood transfusion knowledge held by the Blood Transfusion Association to improve the quality of business and learn new learning. New progress in business and blood transfusion will lay the foundation for the future development of scientific research and blood transfusion technology, and strive to create a learning blood station.

Seventh, strengthen the investment in the construction of bloody infrastructure and equipment, eliminate blood safety risks

With the successive promulgation and implementation of the “one method and two norms” of the Ministry of Health, the state has put forward higher and more specific requirements on blood station management, standard practice, blood station laboratory construction, blood supply and blood supply safety and many other aspects. However, the blood storage ice bank on the 3rd floor of the Department of Hematology has been used for many years. The compression equipment is aging, often malfunctioning, and the temperature cannot be accurately monitored within 24 hours. Once the temperature monitoring fails, several tons of plasma will be scrapped, which will bring great blood to the blood station. The loss, there are great hidden dangers of blood quality safety, "pre-existing, not forgetting, the teacher of the aftermath", it is recommended to relocate the ice bank on the 3rd floor to eliminate hidden dangers and ensure blood safety.

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In order to conscientiously implement the key points of hospital work in xx years, we will fully implement iso9001-XX quality management standards around “taking patients as the center and quality as the core”, continuously strengthen the scientific and standardized management of nursing work, and promote the comprehensive improvement of nursing quality. According to the service spirit of the Ministry of Nursing and the actual situation of the Department of Nursing, the objectives and plans for nursing management are as follows:

1. Update the concept of nursing management and service to improve the quality of care. We will make people-oriented, pay attention to humanized services, and carry out the activities of “patient satisfaction in the department”. Strict implementation of the protective medical system, for the sake of patients at any time, the patient's condition, surgical results, surgical complications, etc., will not be discussed during surgery. Practically change the service concept and work mode, ensure that the patient is served with the best nursing work status, meet all reasonable needs of the patient, create a warm and comfortable operating environment for the patient, and achieve the patient's satisfaction with the nursing work ≥95%. At work, we pay attention to strengthen communication with doctors, collect patient information, gain understanding, trust and support, and continuously improve the quality of internal services so as to better cooperate with surgery to achieve clinicians' satisfaction with operating room nursing work ≥98%.

2. Strengthen the quality and safety management of nursing to ensure that the annual accident rate is zero. Formulate strict departmental rules and regulations, regularly organize analysis and analysis of errors, and propose rectification opinions for recurring problems to prevent the occurrence of errors. Use the morning meeting, nursing business learning and other forms to enhance the nurse's service awareness, to achieve active service, warm reception, and careful introduction. Each treatment and treatment operation should greet the patient, use encouraging language, and be gentle in movement, so that the patient feels the warmth of a loved one.

3. Strictly abide by the "Regulations on Hospital Infection Management" and conscientiously implement the "Disinfection and Isolation System". Further improve the work system of each class and strictly control the flow of personnel. Strict implementation of aseptic technique, timely correction of people and things that violate the principle of sterility, prevention of nosocomial infection, 100% implementation rate of one person, one tube and one tube, infection rate of sterile incision ≤0.5%, and pass rate of sterilization of conventional instruments 100% .

4. Do a good job in the management of first-aid medicines to ensure that the rate of first-aid medicines is 100%. Carefully check each shift when you transfer, and make sure that the account is in good condition. Strengthen the training of first-aid knowledge, rescue work procedures, rescue medicines, and rescue instruments for nursing staff, so that everyone can master and apply. Received emergency patient notification, can quickly start surgery in the shortest possible time, and can be agile, flexible and skilled to cooperate with the rescue work.

5. According to the requirements of the "Standards for Writing Medical Care Documents in Shandong Province", strengthen the writing management of nursing documents, so that writing is serious, timely and standardized, consistent with the actual nursing process, and the qualified rate of nursing documents is ≥95%.

6. Strengthen the on-the-job training of nursing staff and continuously improve the level of business technology. The average level of nursing staff is ≥75 points; the qualified rate of nursing technology operation is ≥95%; the nursing staff are supported to participate in continuing education and training, and the continuing education credits are ≥25 points per person per year. Encourage nursing staff to participate in self-study, correspondence and various classes and seminars, so that nursing staff can keep abreast of the new developments in the development of nursing work and the medical-related education. The collection of new theories and technologies will continuously improve the business of nursing staff. Level, better cooperation with the surgical department to carry out new business and new technology. Encourage the majority of nursing staff to actively write papers, and strive to publish or exchange papers ≥ 4 in general publications at or above the municipal level. According to the nursing training program, the staff will go out for further study and improve the level of specialist nursing, so as to drive the technical level of the general staff.

7. Charge strictly according to the charging standard, so that it should be collected and receivable, and should not be collected. In case of doubts and disputes, timely verification and handling. Regularly collect and collect medical and office supplies from departments to reduce waste and loss. The person in charge is responsible for the maintenance of the medical equipment, so that the performance and use of the equipment are well known and the clinical operation is guaranteed.

8. Establish a sound monitoring system for nursing quality. The quality control team of the department will increase the self-examination and find problems in a timely manner. Regularly search for hidden dangers and analyze and feedback to make the work stylized and standardized. Through the statistics of operating procedures, satisfaction surveys, whether there are errors and negligence and complaints, inspection of health areas and other indicators, improve and promote nursing work, and constantly improve the quality of operating room care.

9. Strengthen clinical teaching management and do a good job in teaching. According to the requirements of the internship program, we will formulate teaching plans and arrange special personnel to teach. We will continue to improve the teaching methods according to the clinical teaching experience, strengthen the training and improvement of the teaching ability of teaching teachers, conscientiously implement the "360 Project", and successfully complete the teaching work. .

10. Prepare for the relocation of the ward building. Conscientiously implement the ISO quality management standards, strengthen the undergraduate nursing quality control, further standardize the nursing work process, conduct quantitative assessment and quality analysis on time, and all quality control indicators meet the iso quality target requirements. Organize the knowledge of the laminar flow clean operating room and prepare for the relocation of the ward building.

11. All the nursing staff of our department will cooperate closely with clinicians under the leadership of the hospital and the nursing department to ensure medical safety, improve service attitude, improve the quality of care, ensure that all quality control indicators meet the requirements of iso quality objectives, and create good results. Social and economic benefits.

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First, strengthen the on-the-job education of nurses and improve the overall quality of nursing staff

According to the standardized training of nurses and the on-the-job continuing education implementation plan of nurses, we will do a good job in the “three basics” of nurses and the training and assessment of specialized science and technology.

2. Strengthen the training of specialized science and technology: each department develops the training and assessment plan for the specialty theory and skills in the cycle, organizes examinations and assessments 2-3 times a year, and has examination papers for theoretical examinations and organized by the head nurse to conduct closed-book examinations. Pay attention to practical results, not in the form, to lay a solid foundation for the training of specialist nurses.

3, basic skills assessment: nurses who are standardized training objects, all of the 16 basic skills must be up to standard within the year, the assessment requirements in the actual work to take the test. Other levels of nurses plan to operate the exam once and the theoretical exam twice.

Strengthen the study of humanities knowledge and improve the overall quality of nurses

1. Organize the hospital service etiquette culture, strengthen the nurse's modern nursing culture awareness, first discuss in the nursing doctor-study education-net collection-collecting the ranks of the chiefs, and after the consensus is reached, carry out the promotion of literacy activities and formulate training within the whole hospital. Program and specific implementation plan.

Update professional theoretical knowledge and improve the level of specialist nursing technology. With the current situation of imbalance between the level of nursing and the development of medical technology, the head nurses of various departments organize the study of specialist knowledge. In case of new technology projects and special difficult diseases, doctors can be taught, literature can be retrieved, and the nursing department organizes nursing ward rounds. Update knowledge and skills in the form of nursing consultations and other forms. At the same time, some of the nurses who plan to send some of them go out to study and study to improve their academic standards.

Second, strengthen nursing management and improve the management level of head nurses

Promote the exchange of learning between nurses and departments, organize cross-checks on the quality of care every quarter, and hold a work experience exchange meeting for head nurses to learn from the level of nursing management.

Third, strengthen the quality control process to ensure that the nursing work is safe and effective

Continue to implement the secondary management system of nursing quality, especially the need to develop and improve the ability of the head nurse to find problems and solve problems. At the same time, it is necessary to give play to the quality control function of the quality control team of the department, clarify their respective quality control points, and enhance the participation of all employees in quality management. Awareness, improve the quality of care.

Establish inspection, evaluation and feedback systems, and establish a traceability mechanism. The staff of the nursing department often go deep into the inspection, supervision and evaluation of various departments. The assessment method is to evaluate the nurses on the spot and view the patients, view the records, listen to the doctors' opinions, find the problems in the nursing work, and propose corrective measures.

Further standardize the writing of nursing documents, start from the details, strengthen the three-level evaluation system of the quality control staff-head nurse-care department for each nursing document, regularly analyze and improve the defect of nursing records, and increase the defect deduction of discharge medical records. Weights, emphasizing that unqualified care documents are not filed. The year-end nursing instruments were judged to be the first, second and third in the collective.

Strengthen safety management during care:

1. Continue to strengthen the three-level monitoring and management of nursing safety. The department and the nursing department carry out monthly nursing care safety hazard medical education, network collection, sorting out the investigation and doing the attribution analysis of nursing errors and nursing complaints, mostly from themselves and The analysis of the department's perspective, analysis of the causes, the lessons to be learned, and the prevention and improvement measures. The departments and individuals who repeatedly appear on the same issue are responsible for the management of the head nurse and the individual responsibility.

Fourth, deepen family service and improve service quality

On the basis of cultivating the daily etiquette of nurses, further standardize the language of nursing operation and communication skills. Train nurses to establish a good professional image.

Focus on collecting information on nursing service needs. The nursing department will provide feedback on the return visit card, interview with outpatients and inpatients, issue satisfaction survey forms, etc., obtain patient needs and feedback information, promptly propose improvement measures, and give incentives to nurses' work. To mobilize their work enthusiasm.

V. Do a good job in teaching and research

The nurses with the title of nurse or above are assigned to take charge of the intern's teaching work, and the evaluation of the church is regularly held to listen to the opinions of the teachers and interns.

The head nurses of each department are the teachers who teach, attach importance to teaching work, often check the teaching attitude, responsibility and business level of teaching teachers, arrange small lectures, understand the completion of the internship plan, and do a good job in theory and operation. examination.

Enhance scientific research awareness and strive to introduce or launch 1-2 new technology projects during the year.

Plan to create a network of nursing homes, upload the nursing dynamics of our hospital, timely transmit nursing learning materials, give full play to the spatial advantages of the regional network, and enrich the learning life of nurses.

We believe that as long as we work hard to carry out the above work, we will certainly achieve good results in our work in 2019.

I often hear people say that teachers are the most brilliant career in the world. Now I have to say that nurses are the same. Because the nurses have made positive contributions to the health of the people, they have been respected by the society. In the blink of an eye, I have been working as a nurse for two years. Looking back on the past two years, my heart is full of joy and bitterness. I have always treated the patient with a modest attitude, and it has become my mission to reduce the pain of the patient, so I am not known as the "white angel" title. In this new year of 2019, our nursing work should be further upgraded. For this purpose, we will develop a 2019 nurse personal work plan:

First, strengthen the on-the-job education of nurses and improve the overall quality of nursing staff

Strengthen the study of humanities knowledge and improve the overall quality of nurses

Second, strengthen nursing management, rigorous work plan for head nurses, improve the management level of head nurses

Third, strengthen the quality control process to ensure that the nursing work is safe and effective

Strengthen safety management during care:

Fourth, deepen family service and improve service quality

Hospital planning director work ideas

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