Tobacco Monopoly Bureau Annual Work Summary

Since 2019, with the concerted efforts of the party group of the Hengyang Municipal Bureau and the joint efforts of the cadres and staff of the overall situation, the bureau has insisted on the implementation of the party's xx conference under the guidance of Marxism-Leninism, Mao Zedong Thought, Deng Xiaoping Theory and the important idea of ​​"xxxx". Spirit, adhere to the combination of theory and practice, seeking truth and being pragmatic. In accordance with the policy of “strengthening and strengthening the main business and maintaining stable development” proposed by the State Bureau, establish a scientific development concept, expand the “two-smoke” market, and closely focus on the center to work to standardize and promote efficiency according to the established goals and deployments at the beginning of the year. Constantly reforming and innovating, laying a solid foundation, and accomplishing all the goals and tasks of the year well, the economic benefits have been sustained, stable, and healthy development. In general, we have taken the following tasks.

First, strive to improve the level of marketing network services and the quality of operation

According to the requirements of the network construction work of the State Bureau, the provincial bureau and the municipal bureau in 2019, the bureau will promote the network construction work level with high standards, high quality and strict requirements around the tasks of network construction and cigarette sales work center. Customer satisfaction is the starting point and foothold of the network construction work. All from the customer's interests, all for the benefit of customers, to meet different target customers, different levels of service demand, to establish long-term and stable cooperation with customers and maintain close contact, use Increase customer satisfaction to expand market share, do a good job in publicity services, and achieve standardized sales. After several years of hard work, the overall promotion and comprehensive improvement of the cigarette network construction of our bureau has made remarkable progress. The main goal of 2019 is to build and accept the construction of the national bureau network, adhere to high standards and strictly demand further work, and cultivate the brand and expand. Network growth, stable price increase management level and service level development. As of December 8, the bureau has completed a total of 32057.416 large-scale sales, accounting for 95.13% of the annual plan, including 7605.79 large boxes outside the province, accounting for 78.13% of the annual plan; large-scale smoke 1078.62 large boxes, accounting for 114.70% of the annual plan, a total sales income of 39,802.19 million.

Eliminate the blank village and expand the coverage of rural networks. In order to effectively grasp the characteristics of rural markets and rural consumption, eliminate blank villages, expand rural network coverage, and fully tap the potential of rural markets. We adhere to the principle of “pursuing rational layout in urban areas and appropriate expansion of network in rural areas”. The management focus will be changed from construction network to use network, and the branch structure will be changed from hierarchical to flat, and the focus will be shifted from managing customers to service customers. In the daily work, the account manager focuses on guiding the customer's operation and improving the profitability of the customer's operation. From February 23 to March 3, our bureau carried out a survey of 34 townships and 624 administrative villages in the city by implementing the “three-member joint and bundled assessment”. 387 unlicensed business households were identified, and 216 household cigarette retailers who met the conditions for certification were enrolled in the network. From September 1st to September 20th, the bureau once again launched a special project to enter the network. After careful visits and investigations, 18 blank villages were eliminated and 18 households were registered.

Build a multi-level information flow channel to ensure timely and comprehensive delivery of cigarette sales. Since September, the customer service department has started to use a combination of internal Tencent, mobile phone newsletter, telephone notification and mobile Fetion to build a multi-layered channel for cigarette information, timely delivery of cigarette supply information, sales policies and sales trends. This move creates an unimpeded three-dimensional network between the logistics department of the cigarette marketing department , the account manager, the department head, and the in charge of the leadership. Even if the account manager visits the country or the department head and the in charge of the leader, they can always know the sales. Dynamic, timely "remote control" market.

Implement the three principles and strictly evaluate the account manager. In August, the bureau issued the “Customer Manager Bidding Evaluation Plan”, highlighting the three principles and fulfilling the results of the work evaluation of the account manager. First, the assessment indicators are mainly cigarette sales, supplemented by customer service. According to the target task issued by the superior and the sales target of the jurisdiction approved in the July line bidding, the customer sales manager's monthly sales task is determined as the main target. The second is the multi-sectoral participation in the assessment process. Leading by the customer service division, monopoly, distribution, business management and other departments participate in the account manager's market basic work assessment to ensure fairness and justice. The third is to implement the rewards and punishments to adhere to the "penalty to make people feel bad, the awards to be rewarded with people's eyes", 10 yuan / piece for the reward and punishment, the highest bonus is not capped.

Take measures to reduce the number of designated delivery households and ensure direct delivery. According to the requirements of the national bureaus and provincial bureaus that the designated substitutes cannot exceed 8% of the total number of rural customers, the bureau adopts a “three-step” strategy to reduce the number of designated survivors. Firstly, the account manager and the delivery person in the daily visit and during the distribution process will find out the traffic conditions and distances of the original designated delivery households, and determine the list of the directly sent households. Secondly, take the time of picking up the goods, designating the collection, picking up the goods, etc. instead of being sent to the designated ones to ensure that they are delivered directly. Thirdly, in the daily market visit and the process of sending cigarettes, the remaining designated households will be re-finished, and measures will be taken to reduce the number of designated households to be controlled within 8%. At present, the number of designated households in Fuyang has been reduced from 478 to 276, and the reduction has reached 42.3%.

Second, pay attention to science and technology to promote tobacco, vigorously promote the four basics, and actively explore the road to modern tobacco agriculture.

This year, the city signed 4,826 purchase contracts for tobacco planting, agreed to plant an area of ​​36,140 mu, and acquired 98,000 tons of tobacco leaves. The proportion of medium and high-grade cigarettes was 93.69%, and the average purchase price was 7.33 yuan/kg.

Further improve the construction of tobacco leaf infrastructure. This year, the bureau built 114 ditches in Shangdantian Village, Xiadantian Village and Tashui Village in the two project areas of Mashui and Zheqiao, with a length of 32.25 kilometers and a total cost of 6,706,100 yuan. Among them, the State Bureau subsidized 2.151 million yuan, the Hengyang Municipal Bureau subsidized 3,317,500 yuan, and the tobacco farmers invested 607,600 yuan in labor. A total of 8 barn houses were built throughout the year, with a total of 160 intensive barns. In addition, the farmers raised 413 self-built houses.

Advance the specialization of nursery and pest control. This year, the bureau implemented 100% greenhouse floating seedlings, built a total of 491 floating nursery greenhouses, and cultivated the tobacco seedlings needed to meet the 42,000 mu of tobacco fields. In addition to being provided free of charge to the tobacco farmers who planted tobacco leaves in the contract, they also went to the sister unit Changning. The Municipal Bureau provided 2,800 mu of tobacco seedlings. In the process of transplanting, while adopting the technology of transplanting under the membrane, the bureau also implemented the tobacco rice rotation and fallow system, increased the straw returning intensity, improved the soil humus content, and improved the soil structure. In combination with the previous two years of experience in the prevention and control of tobacco pests and diseases, the Bureau of the United States and the Municipal Agricultural Bureau and other units have adhered to the "prevention-oriented, comprehensive prevention and control" in the tobacco-zoned areas.

Implement 100% tobacco integrated pest control, adopt biological and chemical methods to prevent and treat different pests and diseases in different periods, and pay attention to the use of low-toxic, high-efficiency, low-residue drugs to reduce tobacco pesticides. Pollution.

Further improve the scale and mechanization of tobacco planting. On the basis of past work, this year, in line with the actual situation, the Bureau has optimized the layout and focused on large-scale planting of concentrated contiguous pieces, achieving remarkable results. There are 1 piece of contiguous planting more than 3,000 acres, 16 pieces of 1000 acres - 3000 acres, and 8 pieces of 500 acres - 1000 acres. This year, the bureau purchased 20 large-scale tillage machines, and set up a machine-cultivation team from various tobacco township farmers to implement specialized mechanical tillage and ridges, and control the operating cost within 40 yuan/mu, which greatly accelerated the production of tobacco leaves. The specialization process reduces the production cost and labor intensity of tobacco farmers.

Improve software and hardware facilities to create a fully enclosed acquisition. This year, the bureau made a full article on the closed-end acquisition of tobacco leaves, and increased the investment to install electronic monitoring systems and electronic display devices, so that relevant personnel can monitor the situation of each tobacco leaf acquisition line at any time, and farmers can also watch through electronic display devices. To the level and quantity of tobacco leaves. The main inspection room is closed and no one can enter without permission. At the same time, during the acquisition period, the tobacco bureau, the technical supervision bureau, and the tobacco control staff set up a tobacco leaf grading arbitration group. If the tobacco farmers have any protest against the tobacco leaf level, they can ask the arbitrator for inquiry and mediation.

Third, adhere to internal control, focus on improving market supervision capabilities, and create a standardized and orderly environment for the "two cigarettes" production and operation.

This year, the bureau investigated and dealt with 108 illegal cases, seized 148.206 illegal cigarettes, 642.49 fake cigarettes, and fined 125,000 yuan. One case was handed over and two were arrested by the judicial authorities. In the whole year, a total of 4,068 tobacco monopoly retail licenses were issued, 590 were logged out, 336 were closed, and 67 were closed. The persons involved in violations of the rules and regulations were seriously dealt with according to the seriousness of the circumstances, and 4 labor contracts were terminated, 6 were treated on the post, 8 were economically punished, and 4 were dismissed. Greatly shocked the illegal and chaotic elements, severely cracked down on the unhealthy wind, and ensured the successful completion of the tobacco leaf acquisition work.

Maintain the high pressure situation of counterfeiting and smuggling, strengthen market supervision, and improve the purification rate of the “two cigarettes” market. First, strictly guard against obstinacy, focus on control, and strengthen supervision over key parts. The city is located beside the Beijing-Zhuhai Expressway and the 107 National Highway. It enjoys an advantageous geographical location, convenient transportation and fast circulation of goods. It has become an important channel for illegal cigarettes, tobacco leaves and tobacco. The bureau focused on setting the eyeliner at the source of illegal cigarettes and the main roads along the way, and asked the sales staff to be on call 24 hours a day. Once they got the clues of violations of laws and regulations, they received the notice of the assembly and joined the industrial and commercial departments and public security departments to the scene. , conduct actions to investigate cases. The second is to carry out several special campaigns to rectify the "two cigarettes" market. From January 2nd to February 2nd, the bureau jointly formed a 60-member joint law enforcement team with the Public Security Bureau, the Industrial and Commercial Bureau, the Technical Supervision Bureau and the Trade Bureau. The code was “Welcome to the Spring Festival and Clear Market”. In the special rectification campaign for cigarettes, 501.5 counterfeit cigarettes were seized and 1015.8 illegal cigarettes flowed into the company. From June 20 to September 30, according to the unified deployment of the provincial bureau, the bureau launched a 100-day "Sword Action", which investigated 56 cases of various types of illegal cases, and seized 491.748 cigarettes and 1 ton of tobacco. Ordered to suspend 9 households and ban 18 households without licenses. The third is to elaborately spread the power of public opinion and broaden the sources of information. Reporting telephone calls on local TV stations and some public places; diversifying and dispelling the smokers' team, giving appropriate lenient treatment to some smokers who have misunderstood their attitudes, adding sources of information on illegal and illegal information; conducting various logistics companies in the surrounding areas Unannounced investigations, looking for informants, providing clues for violations.

Strengthen the supervision and management of internal monopoly management, establish a system of establishment, and ensure the production and operation of the "two cigarettes". First, the establishment of an internal monopoly management supervision and inspection team, led by the head of the monopoly unit, a deputy chief is responsible for daily internal affairs, and is equipped with two full-time internal management personnel. Introduce the internal management system, determine that each department is an internal management liaison, and report to the internal management department on a regular basis to report the internal management of the department , and communicate the spirit of the internal management liaison meeting to monitor the production and operation of the "two cigarettes" at any time. The second is the supervision and inspection of the internal monopoly management of the branch. From March 5th to March 10th, the bureau conducted a self-examination review of the production and operation of the "two cigarettes" in XX and the investigation and handling of the cases, and made sure that they were correct, and that the relevant personnel of the branch from May 31 From January to May of this year, the "two cigarettes" production and management activities were inspected to see the various types of archived text materials, input computer data, market access to retail households or consumers, and tobacco farmers to understand the situation, item by item. Check and verify the land, promptly feedback on the problems found, and timely rectification. The third is to strengthen learning and implement the implementation opinions of the internal monopoly management supervision in the industry. Formulate a series of internal management related systems and job responsibilities to ensure that there are rules and regulations in the actual internal management work; issue the "Specifications for the supervision and supervision of internal monopoly management in the tobacco industry", and all the members of the branch study the relevant files and specifications of the internal management, and the staff One volume; all the members of the branch participate in the internal monopoly management supervision and supervision work, and the score must reach 90 points or more, which greatly strengthens the awareness of internal monopoly management supervision of cadres and employees.

Fourth, implement people-oriented, strengthen internal management and system construction, and strive to improve corporate management and risk resistance.

Taking "continuous bid" as an opportunity to standardize job workflow and responsibilities, and realize the transformation of enterprise from identity management to post management. This year, the bureau undertook the pilot task of Hengyang Tobacco System Quality/Occupational Health and Safety Management System. Therefore, the construction of the two major systems has always been carried out in practical work. Convene special conferences on system construction; collect, organize, and review system files and organize archives; produce, operate, and revise business workbooks; clarify job procedures and responsibilities, fill out relevant forms and records; and truly do “write what I do, do I wrote, remembered what I did, and changed me." On March 31, the Hengyang Tobacco System Quality/Occupational Health and Safety Management System Trial Operation Summary Conference ended successfully in our bureau, marking the transformation of the enterprise management of our bureau from identity management to post management.

Innovate the management mode of personnel at the basic tobacco station to deepen the reform of the personnel system. In view of the unreasonable staffing of individual grassroots tobacco stations and the sluggish management, the Bureau has made up its mind to redeploy the stationmasters, technicians, informants and custodians of all tobacco stations. First, the personnel department determines the candidate for the stationmaster based on independent registration, democratic recommendation, and nomination of the party group. After the employee meeting, the stationmaster and the deputy stationmaster are elected. The second is to determine the technicians, information workers and custodians by means of two-way selection and optimization. When the "three members" fill in the first place on the job competition form and the willingness of the stationmaster is the same, it is the success of the competition. If the second volunteer can't agree with the will of the stationmaster, then all the posts will be held, and the party group will not interfere in this link. The third is to separate the tobacco leaf growers from the township tobacco office for unified recruitment and management. The bureau is only responsible for dispatching technicians to guide their work and paying labor costs according to certain standards.

A number of measures have been taken to strengthen the economic review work, and the “throttle” has been tightened to achieve practical results. The first is to build an economic review system. We will implement the spirit of the 2019 Hengyang Tobacco System Discipline Inspection and Supervision Work Conference, focus on the central work, strengthen supervision over key parts and key links, and build a supervision and control mechanism for the Guanshou Card. The second is to set up an economic review panel. Leading by the discipline inspection and supervision department , the financial office, office, and general manager are widely involved.

Strictly put the gatekeeper card to prevent the appearance of "soft face pen" when signing the customs. The third is to change the working ideas and achieve the supervision of the gateway migration. In the past, the post-supervision supervision is the whole process of pre-, post-, and post-supervising, and actively participates in the basic inspection of the project, the acceptance of the main stage, and the completion and acceptance of the main body to ensure that every penny in the infrastructure project is spent.

Actively establish provincial-level civilized units and provincial-level comprehensive archives to enhance the management standards of enterprises. After nearly one year of careful preparation, the Bureau ushered in the Provincial Spiritual Civilization Unit Acceptance Group in mid-November - Yao Weihong, Director of the Mind Work Office of the Provincial Civilization Office. The acceptance team fully affirmed the overall atmosphere of the establishment of the spiritual civilization of the bureau, the high attention of the leaders, the establishment of rich experience, and the enthusiasm for the establishment of employee civilization. In terms of archival work, starting from the beginning of this year, the provincial level compliance work of the bureau has carried out a series of work in accordance with the specific standards and requirements of the “Regulations on the Standardized Management Assessment of Hunan Provincial Organs' Archives Work and Grading Rules”: The four connected offices serve as archivist studios, honor rooms, archives rooms, etc., and are equipped with all-file hardware equipment; the comprehensive archives set up full-time archivists, and the other units have clear part-time archivists, forming a comprehensive archives room. The file management network system for the interaction of the axis and each room; further standardize and organize the archives over the years and store them centrally. At present, the archives of our office have eight categories of documents, accounting, infrastructure, monopoly, personnel, audio and video, physical objects, and materials. Basically, the categories are complete, standardized, reasonable in structure and scientific in management.

In the past year, although the Bureau has achieved some achievements, there are still some shortcomings: 1. Due to the impact of the ice disaster, the sales progress of cigarettes in the first half of the year is more serious, which leads to greater sales pressure in the second half of the year. The intensity of cultivation needs to be strengthened. 2. The difficulty in purchasing tobacco leaves has increased year by year, the acquisition progress has been slow, the order of acquisition has yet to be further improved, and the quality of the acquisition needs to be further improved. 3. In the face of the refurbishment of rumors and the increasing anti-reconnaissance means, the overall form of monopoly management is still grim.

I believe that in the new year, as long as all our cadres and workers are thinking about one place, they will go all the way, overcome difficulties, work together, study hard, work hard, and adapt to the needs of reforming new situations as soon as possible. It will surely enable the "two cigarettes" marketing work of our bureau to be further upgraded, and successfully complete the tasks and standards of the bureaus and superior leaders.