Summary of the work of rural credit cooperatives in 2019
Since the beginning of this year, under the correct leadership of the xx City Associated Office and the xx Associated Press, our xx City Associated Office has focused on secretarial, clerical, propaganda, service, and logistical support, based on services, strengthened management, and fully utilized The office will contact and coordinate the roles of the working hubs of the parties, and actively cooperate with the management and supervision services of the association to perform the comprehensive functions.
I. Strengthening personnel management and serving the service function The office work is tens of thousands of things, with many contents, tight time, complicated things, and wide coverage. Therefore, we strengthen personnel management, clarify their respective responsibilities, further improve and improve the internal management system, and strengthen The coordination and communication of other departments have made the office work basically standardized, high quality and efficient. Strive to improve the image of the organization window.
Strengthen work coordination and do a good reception. We have strengthened the coordination of work on the basis of clear division of labor for the actual situation of fewer logistics personnel, more conferences and more important tasks. At each meeting, we have written materials, venue layout, tea supply, vehicle scheduling, food in the cafeteria. After making detailed preparations, everyone often worked overtime to coordinate operations, and made logistical arrangements for various conference work and reception work in advance. This year's XX-year work conference, member representative assembly, mid-year work conference and other large-scale conferences were held, and all conference materials were copied and bound. It has ensured the smooth progress of various meetings, trainings and some temporary classes. In particular, the xx City Association's excellent credit officers' advanced deeds report meeting, the xx city rural credit cooperatives' quality service roving training class, the employee risk behavior check-up team and the new loan comprehensive inspection team, the two inspection teams successively After nearly a month of work at the XX Associated Press, the reception was meticulous, well prepared, and meticulously prepared.
Strengthen the system and improve the property work. This year, the management system for vehicles, canteens, guards, money-carrying vehicles, and miscellaneous personnel has been revised and improved, and the driver assessment methods, the regular settlement methods with property companies, and the “four-pack” management measures in front of the door have been refined. The vehicle is dispatched and the vehicle oil is fixed, the signature record of the person and the management of the two persons, the regular check system, the monthly assessment of the driver, and the subsidy according to the actual operation interval. For the management of affiliated materials, we pay attention to the procurement, storage, and use of all aspects, the office supplies, strict procurement declaration procedures, the implementation of price comparison procurement. While earnestly doing the property management work of the office building, do a good job in the property management of the affiliated buildings of the affiliated associations, and timely dispatch personnel to repair the hidden dangers of water and electricity facilities, and timely pay and receive the water and electricity charges. At the same time, the property company is also required to strengthen the environmental sanitation management, further clarify the health care area and responsible persons, and make the environment inside and outside the building clean and tidy.
Strengthen vehicle management and do a good job in vehicle scheduling. In view of the actual situation of fewer vehicles, we have to ensure the use of administrative vehicles and business vehicles in accordance with the "Lianhe Vehicle Management System". The management of the administrative vehicles has been strengthened, and a dispatch system has been implemented for each vehicle, and the dispatch records have been carefully registered. Strengthened the maintenance and management of automobiles, adhered to the maintenance declaration system, implemented fixed-point maintenance, and saved maintenance costs. And successfully completed the annual inspection and insurance work for the vehicle. At the same time, it will strengthen the safe driving education for drivers and achieve safe driving without accidents.
Second, strengthen the standard operation to improve the quality of official documents. We focus on the goal of lean and efficient, strengthen the ideological education of office staff, and carry out a system education meeting every month, so that everyone's compliance with discipline and service awareness has been further improved, and work style has been further improved. Improve. The organs are basically the earliest office workers to go to work at the earliest, go the latest, regardless of the text, the manuscript, the seal, ensure rigorous, meticulous and accurate, strengthen unity and cooperation, give full play to the overall effect of the office, and maximize the service Work efficiency.
Do a good job of document processing. We must do a good job in the file archives. In the work, we strictly implement the document processing system, and standardize and stylize the collection, transmission, transmission and management of archives. The association issued a document to achieve a unified format, stylistic norms, and effectively put a good word. We will conscientiously do a good job in file collection and filing, timely classify and archive the formed document files and electronic files, and ensure that the quality of the official documents of the association has been significantly improved. In XX, the Liaison Company issued 257 articles, no obvious mistakes, and better played the important role of the association's archives in the work of credit unions.
Do a good job in file management. Strengthen the collection and collation of archives, establish a unified file management system, and keep confidential information on the internal and external archive materials and pictures of valuable credit cooperatives. Strictly file access system, and do a good job in file registration and confidentiality to ensure that the files are intact and standardized. After the archives management of the association reached the provincial level standard in XX, it passed the provincial archives bureau for review and acceptance this year and obtained the provincial level plaque. In the work of confidentiality, we strengthen the work management of office personnel, improve political acumen and a high sense of responsibility, collect and send files according to regulations, do not say what should not be said, do not do things, do discipline, do It is good to keep confidential and maintain overall stability.
Third, strengthen information publicity Yingge letter image in full throughout the year to give full play to the role of information and publicity, highlight research and study, and effectively strengthen information reflection. Publicizing and reporting on various work experiences and practices such as “carrying, supporting agriculture, controlling newness, reducing old age, security, and increasing efficiency” in various periods, vigorously promoting the spirit of the letter of trust, sing the new image of Xinshi’s reform, and promote the city’s rural credit business Healthy and rapid development.
Enrich the information staff and build a publicity platform. The “Opinions on Information Promotion of XX Rural Credit Cooperatives in XX City” was issued, and an information publicity work leading group was set up to establish an evaluation and incentive mechanism and a network of correspondent network nodes at the grassroots level in the city to increase publicity investment and create a good development environment for information and publicity work. In the whole year, 362 articles were published in the media at the prefecture-level and above, and 27 issues of the internal publication "xx Rural Credit Cooperatives" were edited. According to the regulations of the provincial and municipal associations, 30 outdoor wall advertising slogans and 300 banners were hanged. The credit union organizes 2 bulletin boards or window displays, so that newspapers and periodicals have texts, broadcasts, TVs, and slogans on the walls. The society has columns. Initially realized the goal of “reporting big newspapers, entering major magazines, and headlines” in communication reporting work, achieving a historical leap in quality and quantity, and achieving the goal of greatly improving social status and corporate image.
Enrich the form of propaganda and combine various methods. During the "two festivals" period, we vigorously carried out the "five ones" propaganda, that is, for deposit customers: gathering once, last time, comforting a question, sending a letter, sending a trip, holding the city's rural credit on January 7 The meeting of the heads of the society, the city's outlets firmly grasped the dividends distributed by the stocks and the deposits of xx affiliates over 10 billion yuan to celebrate the various forms of publicity activities. On the xx TV station, 35 channels were continuously inserted for 30 days of rolling subtitles, and banners were advertised at each business outlet and main road in the city. 10,000 copies of a letter to a working friend were issued, and a bonus payment, a Spring Festival couplet, and a Fuka card were issued. On-site analysis of interest rate hikes or savings and other promotional activities, effectively enhance the social image of rural credit cooperatives, and promote the development of organizational funds.
Enrich the source of information and establish a monthly reporting system. Since April, we have launched the "President's Work Monthly Reporting System" in conjunction with the provincial and municipal associations. At the same time, we have launched a comprehensive monthly report system for the heads of the city's outlets, requiring all credit bureaus and department heads to contact the city before the 3rd of the next month. The social report sent the comprehensive work of the unit and the person in the previous month, enriched the latest information channels from the source, and grasped the major situation and emergencies at the grassroots level. The media will be recommended for media innovation, good people, good things, and typical experiences. On January 31, the Financial Times published the city's rural credit cooperatives to actively respond to the snowstorm weather. On April 16, the Financial Times reported that the xx city rural credit cooperatives issued a spring farming loan of 45 million yuan. "xx Rural Credit Cooperatives Briefing" published the "four in place" of xx City Longping Rural Credit Cooperatives, and the xx city rural credit cooperatives actively grasped the stability of stocks and focused on the story of the risk department of xx City Lianhe. The "four hard" measures of the society have a certain impact on the collection of manuscripts. Focusing on the story of the risk department of the xx city association, the xx provincial government is in charge of the deputy governor Zhao Bin, and personally commends the province's paradigm, which is worth learning.
Fourth, strengthen service awareness and improve service level The fundamental work of the office is service, serving the leadership, serving the grassroots and serving the people. We further enhance our service awareness, strive to be proactive, have a correct attitude, establish a "central work without a small matter" point of view, work with a feeling, and actively and steadily handle the leadership and management departments, departments, grassroots outlets and cadres The relationship between employees, unity and cooperation, close cooperation, and work together to do a good job.
Resolutely obey organizational leadership. The first is to take care of the overall situation. This year, under the situation of tight staff in the office, they actively obeyed the collective activities arranged by the Social Affairs Association. Two comrades were sent from May to August to focus on checking the impersonation loans issued by xx Credit Union in the past three years. In the month, send a comrade to participate in the comprehensive inspection of new loans across the county, and effectively serve the business development center; second, correct its position, act according to the rules, do the due diligence, do not overstep the power, help not add chaos, and strive for excellence. In order to do a good job in service, such as January, the organization participated in the government's call for street sweeping activities. In March, the organization participated in the tree planting activities. In July, the organization participated in the street cleaning activities. Each event was recognized by the government and the public. Praise. The third is to listen carefully to the opinions of NPC deputies and CPPCC members. This year's "two sessions", the credit unions received a total of proposals and proposals, and they resolved the suggestions and proposals they reflected, and solved them one by one. Treating people with sincerity, using emotional people, and convincing people, based on more communication, clever arrangements, re-scientific, and earnestly understand and praise the NPC deputies and CPPCC members.
Resolutely promote quality service. In accordance with the implementation requirements of the “Quality Service Year” activity of xx City Association, we carefully prepared and carried out the smooth development of all stages of work, continuously improved service facilities, created a good business environment, and implemented civilized and high-quality service standards. First, a leadership class was established. After careful planning and careful planning, the “Code for Implementation of the Quality Service Year of Rural Credit Cooperatives of xx City” was issued and the No. 24 file of Wu Nong Xinfa was issued, and the “Detailed Rules for the Implementation of the Counter Service for Rural Credit Cooperatives in xx City” was issued. . The second is to establish a coordination mechanism. Keep abreast of the development of various outlets in various localities, actively mediate customer service disputes, implement the “Quality Service Year” activity leading group members to supervise and supervise and issue the “Notice of the “Quality Service Year” activity package supervision of xx City Rural Credit Cooperatives” Nongxinwen No. 4, established and improved the target responsibility system, and defined the functional responsibilities and assessment methods. The third is to activate the service details. For 4 customer complaints, the site investigation was conducted within the first time. On November 21st, the customer reported that xx credit unions discriminate against the non-local network “one pass” withdrawal. On December 6th, the depositor reported xx credit agency procedures to pay large amounts of cash, according to “Xinshi Rural Credit Cooperatives Violation of Service Standards Punishment Standards”. Immediately issue a “penalty notice”, and impose an economic fine of 500 to 200 yuan on the direct responsible person and the accounting and responsible person of the outlet, and the city will report criticism. At the same time, according to the customer complaints as a clue, the search for insufficient work, and promote the continuous improvement of service quality.
Looking back at the office work in XX, we are working hard to do our job well and achieve certain results. At the same time, we still have many shortcomings. The main manifestations are: the initiative of individual employees needs to be further strengthened, and the work efficiency needs to be further improved. There is still a gap between the requirements of the information reporting work and the leadership of the Associated Press. The handling of the agency's transactional work needs to be strengthened. We will improve these issues in the future work, and further enhance the ability of the office staff to comprehensively coordinate, staff assistants, inspection and supervision, writing skills, etc., starting from the priority, distinguishing the primary and secondary, orderly, orderly, quality and quantity completed Related work tasks. Give full play to the role of service, management, coordination and guarantee, and do a better job in the institutionalized, standardized and stylized track, and play its due role in the construction and service of the association.
I. Strengthening personnel management and serving the service function The office work is tens of thousands of things, with many contents, tight time, complicated things, and wide coverage. Therefore, we strengthen personnel management, clarify their respective responsibilities, further improve and improve the internal management system, and strengthen The coordination and communication of other departments have made the office work basically standardized, high quality and efficient. Strive to improve the image of the organization window.
Strengthen work coordination and do a good reception. We have strengthened the coordination of work on the basis of clear division of labor for the actual situation of fewer logistics personnel, more conferences and more important tasks. At each meeting, we have written materials, venue layout, tea supply, vehicle scheduling, food in the cafeteria. After making detailed preparations, everyone often worked overtime to coordinate operations, and made logistical arrangements for various conference work and reception work in advance. This year's XX-year work conference, member representative assembly, mid-year work conference and other large-scale conferences were held, and all conference materials were copied and bound. It has ensured the smooth progress of various meetings, trainings and some temporary classes. In particular, the xx City Association's excellent credit officers' advanced deeds report meeting, the xx city rural credit cooperatives' quality service roving training class, the employee risk behavior check-up team and the new loan comprehensive inspection team, the two inspection teams successively After nearly a month of work at the XX Associated Press, the reception was meticulous, well prepared, and meticulously prepared.
Strengthen the system and improve the property work. This year, the management system for vehicles, canteens, guards, money-carrying vehicles, and miscellaneous personnel has been revised and improved, and the driver assessment methods, the regular settlement methods with property companies, and the “four-pack” management measures in front of the door have been refined. The vehicle is dispatched and the vehicle oil is fixed, the signature record of the person and the management of the two persons, the regular check system, the monthly assessment of the driver, and the subsidy according to the actual operation interval. For the management of affiliated materials, we pay attention to the procurement, storage, and use of all aspects, the office supplies, strict procurement declaration procedures, the implementation of price comparison procurement. While earnestly doing the property management work of the office building, do a good job in the property management of the affiliated buildings of the affiliated associations, and timely dispatch personnel to repair the hidden dangers of water and electricity facilities, and timely pay and receive the water and electricity charges. At the same time, the property company is also required to strengthen the environmental sanitation management, further clarify the health care area and responsible persons, and make the environment inside and outside the building clean and tidy.
Strengthen vehicle management and do a good job in vehicle scheduling. In view of the actual situation of fewer vehicles, we have to ensure the use of administrative vehicles and business vehicles in accordance with the "Lianhe Vehicle Management System". The management of the administrative vehicles has been strengthened, and a dispatch system has been implemented for each vehicle, and the dispatch records have been carefully registered. Strengthened the maintenance and management of automobiles, adhered to the maintenance declaration system, implemented fixed-point maintenance, and saved maintenance costs. And successfully completed the annual inspection and insurance work for the vehicle. At the same time, it will strengthen the safe driving education for drivers and achieve safe driving without accidents.
Second, strengthen the standard operation to improve the quality of official documents. We focus on the goal of lean and efficient, strengthen the ideological education of office staff, and carry out a system education meeting every month, so that everyone's compliance with discipline and service awareness has been further improved, and work style has been further improved. Improve. The organs are basically the earliest office workers to go to work at the earliest, go the latest, regardless of the text, the manuscript, the seal, ensure rigorous, meticulous and accurate, strengthen unity and cooperation, give full play to the overall effect of the office, and maximize the service Work efficiency.
Do a good job of document processing. We must do a good job in the file archives. In the work, we strictly implement the document processing system, and standardize and stylize the collection, transmission, transmission and management of archives. The association issued a document to achieve a unified format, stylistic norms, and effectively put a good word. We will conscientiously do a good job in file collection and filing, timely classify and archive the formed document files and electronic files, and ensure that the quality of the official documents of the association has been significantly improved. In XX, the Liaison Company issued 257 articles, no obvious mistakes, and better played the important role of the association's archives in the work of credit unions.
Do a good job in file management. Strengthen the collection and collation of archives, establish a unified file management system, and keep confidential information on the internal and external archive materials and pictures of valuable credit cooperatives. Strictly file access system, and do a good job in file registration and confidentiality to ensure that the files are intact and standardized. After the archives management of the association reached the provincial level standard in XX, it passed the provincial archives bureau for review and acceptance this year and obtained the provincial level plaque. In the work of confidentiality, we strengthen the work management of office personnel, improve political acumen and a high sense of responsibility, collect and send files according to regulations, do not say what should not be said, do not do things, do discipline, do It is good to keep confidential and maintain overall stability.
Third, strengthen information publicity Yingge letter image in full throughout the year to give full play to the role of information and publicity, highlight research and study, and effectively strengthen information reflection. Publicizing and reporting on various work experiences and practices such as “carrying, supporting agriculture, controlling newness, reducing old age, security, and increasing efficiency” in various periods, vigorously promoting the spirit of the letter of trust, sing the new image of Xinshi’s reform, and promote the city’s rural credit business Healthy and rapid development.
Enrich the information staff and build a publicity platform. The “Opinions on Information Promotion of XX Rural Credit Cooperatives in XX City” was issued, and an information publicity work leading group was set up to establish an evaluation and incentive mechanism and a network of correspondent network nodes at the grassroots level in the city to increase publicity investment and create a good development environment for information and publicity work. In the whole year, 362 articles were published in the media at the prefecture-level and above, and 27 issues of the internal publication "xx Rural Credit Cooperatives" were edited. According to the regulations of the provincial and municipal associations, 30 outdoor wall advertising slogans and 300 banners were hanged. The credit union organizes 2 bulletin boards or window displays, so that newspapers and periodicals have texts, broadcasts, TVs, and slogans on the walls. The society has columns. Initially realized the goal of “reporting big newspapers, entering major magazines, and headlines” in communication reporting work, achieving a historical leap in quality and quantity, and achieving the goal of greatly improving social status and corporate image.
Enrich the form of propaganda and combine various methods. During the "two festivals" period, we vigorously carried out the "five ones" propaganda, that is, for deposit customers: gathering once, last time, comforting a question, sending a letter, sending a trip, holding the city's rural credit on January 7 The meeting of the heads of the society, the city's outlets firmly grasped the dividends distributed by the stocks and the deposits of xx affiliates over 10 billion yuan to celebrate the various forms of publicity activities. On the xx TV station, 35 channels were continuously inserted for 30 days of rolling subtitles, and banners were advertised at each business outlet and main road in the city. 10,000 copies of a letter to a working friend were issued, and a bonus payment, a Spring Festival couplet, and a Fuka card were issued. On-site analysis of interest rate hikes or savings and other promotional activities, effectively enhance the social image of rural credit cooperatives, and promote the development of organizational funds.
Enrich the source of information and establish a monthly reporting system. Since April, we have launched the "President's Work Monthly Reporting System" in conjunction with the provincial and municipal associations. At the same time, we have launched a comprehensive monthly report system for the heads of the city's outlets, requiring all credit bureaus and department heads to contact the city before the 3rd of the next month. The social report sent the comprehensive work of the unit and the person in the previous month, enriched the latest information channels from the source, and grasped the major situation and emergencies at the grassroots level. The media will be recommended for media innovation, good people, good things, and typical experiences. On January 31, the Financial Times published the city's rural credit cooperatives to actively respond to the snowstorm weather. On April 16, the Financial Times reported that the xx city rural credit cooperatives issued a spring farming loan of 45 million yuan. "xx Rural Credit Cooperatives Briefing" published the "four in place" of xx City Longping Rural Credit Cooperatives, and the xx city rural credit cooperatives actively grasped the stability of stocks and focused on the story of the risk department of xx City Lianhe. The "four hard" measures of the society have a certain impact on the collection of manuscripts. Focusing on the story of the risk department of the xx city association, the xx provincial government is in charge of the deputy governor Zhao Bin, and personally commends the province's paradigm, which is worth learning.
Fourth, strengthen service awareness and improve service level The fundamental work of the office is service, serving the leadership, serving the grassroots and serving the people. We further enhance our service awareness, strive to be proactive, have a correct attitude, establish a "central work without a small matter" point of view, work with a feeling, and actively and steadily handle the leadership and management departments, departments, grassroots outlets and cadres The relationship between employees, unity and cooperation, close cooperation, and work together to do a good job.
Resolutely obey organizational leadership. The first is to take care of the overall situation. This year, under the situation of tight staff in the office, they actively obeyed the collective activities arranged by the Social Affairs Association. Two comrades were sent from May to August to focus on checking the impersonation loans issued by xx Credit Union in the past three years. In the month, send a comrade to participate in the comprehensive inspection of new loans across the county, and effectively serve the business development center; second, correct its position, act according to the rules, do the due diligence, do not overstep the power, help not add chaos, and strive for excellence. In order to do a good job in service, such as January, the organization participated in the government's call for street sweeping activities. In March, the organization participated in the tree planting activities. In July, the organization participated in the street cleaning activities. Each event was recognized by the government and the public. Praise. The third is to listen carefully to the opinions of NPC deputies and CPPCC members. This year's "two sessions", the credit unions received a total of proposals and proposals, and they resolved the suggestions and proposals they reflected, and solved them one by one. Treating people with sincerity, using emotional people, and convincing people, based on more communication, clever arrangements, re-scientific, and earnestly understand and praise the NPC deputies and CPPCC members.
Resolutely promote quality service. In accordance with the implementation requirements of the “Quality Service Year” activity of xx City Association, we carefully prepared and carried out the smooth development of all stages of work, continuously improved service facilities, created a good business environment, and implemented civilized and high-quality service standards. First, a leadership class was established. After careful planning and careful planning, the “Code for Implementation of the Quality Service Year of Rural Credit Cooperatives of xx City” was issued and the No. 24 file of Wu Nong Xinfa was issued, and the “Detailed Rules for the Implementation of the Counter Service for Rural Credit Cooperatives in xx City” was issued. . The second is to establish a coordination mechanism. Keep abreast of the development of various outlets in various localities, actively mediate customer service disputes, implement the “Quality Service Year” activity leading group members to supervise and supervise and issue the “Notice of the “Quality Service Year” activity package supervision of xx City Rural Credit Cooperatives” Nongxinwen No. 4, established and improved the target responsibility system, and defined the functional responsibilities and assessment methods. The third is to activate the service details. For 4 customer complaints, the site investigation was conducted within the first time. On November 21st, the customer reported that xx credit unions discriminate against the non-local network “one pass” withdrawal. On December 6th, the depositor reported xx credit agency procedures to pay large amounts of cash, according to “Xinshi Rural Credit Cooperatives Violation of Service Standards Punishment Standards”. Immediately issue a “penalty notice”, and impose an economic fine of 500 to 200 yuan on the direct responsible person and the accounting and responsible person of the outlet, and the city will report criticism. At the same time, according to the customer complaints as a clue, the search for insufficient work, and promote the continuous improvement of service quality.
Looking back at the office work in XX, we are working hard to do our job well and achieve certain results. At the same time, we still have many shortcomings. The main manifestations are: the initiative of individual employees needs to be further strengthened, and the work efficiency needs to be further improved. There is still a gap between the requirements of the information reporting work and the leadership of the Associated Press. The handling of the agency's transactional work needs to be strengthened. We will improve these issues in the future work, and further enhance the ability of the office staff to comprehensively coordinate, staff assistants, inspection and supervision, writing skills, etc., starting from the priority, distinguishing the primary and secondary, orderly, orderly, quality and quantity completed Related work tasks. Give full play to the role of service, management, coordination and guarantee, and do a better job in the institutionalized, standardized and stylized track, and play its due role in the construction and service of the association.
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