Pharmacist work summary essay
The experience and feelings of the sales work in the past year are summarized as follows:
First, earnestly implement job responsibilities and conscientiously perform their duties.
1. Work on time every working day, no late, no early leave;
2. Strive to complete the requirements of the company's sales management measures;
3. Strictly implement the procedures for entering and leaving the product;
4. Strictly abide by the company's rules and regulations;
5. Have a high professionalism and a high sense of ownership for the work;
6. Complete other tasks assigned by the leadership
Job responsibilities are the work requirements of employees, and they are also the standard for measuring the quality of work of employees. Since they have been engaged in business work, they have always used job responsibilities as the standard of conduct, starting from the point of work and strictly following the provisions of the normative duties. To ask for your own behavior, in the daily work, you must first start with the knowledge of medicines, carefully analyze the market information while understanding the knowledge and formulate marketing plans in a timely manner. Secondly, you often communicate with other colleagues, communicate diligently, analyze market conditions and have problems. And respond to the plan, in order to improve together.
Second, correctly treat customer complaints and properly resolve them in a timely manner
For example, the daily reception of customers to return medicines, try to be honest, to serve people, to serve people with morality, to use professional knowledge and sales skills to convince customers to take effect, to avoid the occurrence of things like returning medicines.
Third, earnestly study the relevant drug knowledge of our company, resolutely guide customers to rationally use drugs, organize group learning drug knowledge and related regulations such as Drug Administration Law, Drug Management Quality Management System, Product Quality Law Post System, etc. With the joint efforts of everyone, we passed the gsp certification of Zhejiang Provincial Food and Drug Administration.
Fourth, the market prospect analysis
1. In the market economy environment, no matter whether all walks of life can not avoid competition, the pharmaceutical industry is also the same. There are four main means of competition in the modern pharmaceutical retail industry. Scale competition, service competition, price competition, product competition
Our company has not applied for medical insurance in Hangzhou and Zhejiang Province for the time being, which greatly affects the sales of cardiovascular and endocrine drugs. However, our company's biggest advantage is that the high-end products are complete, especially the biological products that are in short supply in the market. We can use these advantages of the company to drive the sales of other products. Try to work hard on services and prices, and strive to make mobile customers a stable customer base.
2, marketing model analysis: see the machine to act + explain skills = resolve objections
In the drug recommendation, the customer will ask questions at any time or pick up the drug for various reasons. Question and picky are the in-depth questions about the performance, quality, packaging, price, after-sales service, etc. of the drug before the customer purchases the drug, but need to be further explained, or some kind of mistrust of the drug. Doubt, there may be other kinds of objections. In order to resolve the customer's objection to the drug, the clerk needs to act on the machine and master certain instructional skills.
3. The first-run variety alliance provides strength for small and medium-sized pharmaceutical retailers to compete with large enterprises, allowing SMEs to have lower supply prices to manufacturers and compete for more exclusive products. This competitive trend will lead to market leaders turning from merchants to manufacturers, who can get the market with the support of manufacturers. A strategic cooperation agreement with pharmaceutical manufacturers will be the inevitable competition for the pharmaceutical retail industry. The pharmacy of the common people, the pharmacy of Kyushu, the pharmacy of the day, and so on have already pushed the price of drugs in Hangzhou to the lowest level, and the chain stores have expanded rapidly in a short period of time. My company's goal is to high-end shortage of drugs, for the above pharmacies will have a certain degree of competition, eagerly need the strong support of the head office, and strive to agent to more and better varieties.
V. XX year work concept
After summing up the work in the past few months, there are many problems and shortcomings. In terms of working methods and skills, I need to learn from Jin Manager, and other colleagues and colleagues. I plan to learn from the work in the first half of the year and focus on medicines. Knowledge, performance, and usage and usage of learning, better serve the majority of customers. Apply for medical insurance as soon as possible, seize the opportunity, apply to the pharmacy clinic as soon as possible, sell drugs more conveniently and reasonably, maintain good customers, form a stable customer base, and challenge the higher sales record.
6. Suggestions on company management methods and services
1. I hope that Leaders can make a publicity on the Internet website of Intel's website to prepare for the development of e-commerce.
2. For things to be rewarded and punished, encourage more progressive colleagues.
3. It is hoped that the personnel department of the company should strengthen staff training, strengthen team spirit, and organize more group activities.
First, earnestly implement job responsibilities and conscientiously perform their duties.
1. Work on time every working day, no late, no early leave;
2. Strive to complete the requirements of the company's sales management measures;
3. Strictly implement the procedures for entering and leaving the product;
4. Strictly abide by the company's rules and regulations;
5. Have a high professionalism and a high sense of ownership for the work;
6. Complete other tasks assigned by the leadership
Job responsibilities are the work requirements of employees, and they are also the standard for measuring the quality of work of employees. Since they have been engaged in business work, they have always used job responsibilities as the standard of conduct, starting from the point of work and strictly following the provisions of the normative duties. To ask for your own behavior, in the daily work, you must first start with the knowledge of medicines, carefully analyze the market information while understanding the knowledge and formulate marketing plans in a timely manner. Secondly, you often communicate with other colleagues, communicate diligently, analyze market conditions and have problems. And respond to the plan, in order to improve together.
Second, correctly treat customer complaints and properly resolve them in a timely manner
For example, the daily reception of customers to return medicines, try to be honest, to serve people, to serve people with morality, to use professional knowledge and sales skills to convince customers to take effect, to avoid the occurrence of things like returning medicines.
Third, earnestly study the relevant drug knowledge of our company, resolutely guide customers to rationally use drugs, organize group learning drug knowledge and related regulations such as Drug Administration Law, Drug Management Quality Management System, Product Quality Law Post System, etc. With the joint efforts of everyone, we passed the gsp certification of Zhejiang Provincial Food and Drug Administration.
Fourth, the market prospect analysis
1. In the market economy environment, no matter whether all walks of life can not avoid competition, the pharmaceutical industry is also the same. There are four main means of competition in the modern pharmaceutical retail industry. Scale competition, service competition, price competition, product competition
Our company has not applied for medical insurance in Hangzhou and Zhejiang Province for the time being, which greatly affects the sales of cardiovascular and endocrine drugs. However, our company's biggest advantage is that the high-end products are complete, especially the biological products that are in short supply in the market. We can use these advantages of the company to drive the sales of other products. Try to work hard on services and prices, and strive to make mobile customers a stable customer base.
2, marketing model analysis: see the machine to act + explain skills = resolve objections
In the drug recommendation, the customer will ask questions at any time or pick up the drug for various reasons. Question and picky are the in-depth questions about the performance, quality, packaging, price, after-sales service, etc. of the drug before the customer purchases the drug, but need to be further explained, or some kind of mistrust of the drug. Doubt, there may be other kinds of objections. In order to resolve the customer's objection to the drug, the clerk needs to act on the machine and master certain instructional skills.
3. The first-run variety alliance provides strength for small and medium-sized pharmaceutical retailers to compete with large enterprises, allowing SMEs to have lower supply prices to manufacturers and compete for more exclusive products. This competitive trend will lead to market leaders turning from merchants to manufacturers, who can get the market with the support of manufacturers. A strategic cooperation agreement with pharmaceutical manufacturers will be the inevitable competition for the pharmaceutical retail industry. The pharmacy of the common people, the pharmacy of Kyushu, the pharmacy of the day, and so on have already pushed the price of drugs in Hangzhou to the lowest level, and the chain stores have expanded rapidly in a short period of time. My company's goal is to high-end shortage of drugs, for the above pharmacies will have a certain degree of competition, eagerly need the strong support of the head office, and strive to agent to more and better varieties.
V. XX year work concept
After summing up the work in the past few months, there are many problems and shortcomings. In terms of working methods and skills, I need to learn from Jin Manager, and other colleagues and colleagues. I plan to learn from the work in the first half of the year and focus on medicines. Knowledge, performance, and usage and usage of learning, better serve the majority of customers. Apply for medical insurance as soon as possible, seize the opportunity, apply to the pharmacy clinic as soon as possible, sell drugs more conveniently and reasonably, maintain good customers, form a stable customer base, and challenge the higher sales record.
6. Suggestions on company management methods and services
1. I hope that Leaders can make a publicity on the Internet website of Intel's website to prepare for the development of e-commerce.
2. For things to be rewarded and punished, encourage more progressive colleagues.
3. It is hoped that the personnel department of the company should strengthen staff training, strengthen team spirit, and organize more group activities.
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