×Hospital 2012 work summary

Taking the opportunity of establishing a public satisfaction hospital

Implementing the scientific concept of development, promoting the comprehensive development of hospitals

Under the correct leadership of the Municipal Party Committee and the Municipal Government in 2005, under the careful guidance of the Municipal Health Bureau, the Institute fully implemented the important thinking of the "Three Represents" and the spirit of the Fourth Plenary Session of the 16th Central Committee, and strengthened the building of the ability to govern to build public satisfaction. The hospital took the opportunity to establish and implement a scientific development concept and promote the coordinated development of material, spiritual and political civilization in our hospital. Looking back a year, I mainly did the following work:

First, the focus of work · Establish a satisfactory hospital

At the beginning of this year, the Provincial Health Department proposed to carry out the activities of establishing a public satisfaction hospital . Our hospital took this as the focus of this year's work, grasping, grasping, grasping, and grasping the results. With a hundredfold effort, we will pay a thousand copies of the answer. .

1. Leaders attach importance to and improve institutions. In order to effectively carry out the establishment of activities, our institute has established a leading group for the establishment of activities with the dean as the leader. The other leaders and functional department directors are members. The vice president in charge of the business is mainly responsible for the establishment of the work, and the establishment of the office has been set up. Six comrades went to the establishment office to focus on establishing work. Eight supervision teams were formed, and each hospital leader was responsible for one group, forming a level 3 network: networking for individuals, departments, and colleges. Since the establishment of the activity in April this year, the president's office meeting has been held 23 times to study and establish activities, identify gaps, formulate measures, implement responsibilities, and improve work.

2, mobilization at all levels, full participation. After the announcement of the establishment of the Provincial Health Department, our hospital immediately drafted the implementation plan, and at the same time, mobilized and mobilized in batches, and held the mobilization meeting of the middle-level cadres of the whole hospital on April 5, April 19-April 21 The film used the evening mobilization meeting to ensure a 100% education mobilization rate, and mobilized again on December 6 and 7. At the same time, the level of responsibility is signed, the staff member and the director of the department sign the responsibility, the director of the department and the president sign the responsibility, to do the heavy burden of everyone, everyone has indicators, all have responsibility.

3. Extensive publicity and create an atmosphere. In the eye-catching position at the entrance of the hospital , a huge publicity column was set up to “practice three representatives and establish a public satisfaction hospital ”. The establishment activities were placed under the supervision of the people, and the establishment of the office also regularly printed and inspected the briefings. Extensive publicity in the form of news and other forms created a good atmosphere for the establishment of activities. After learning and mobilizing, various departments submitted their determinations, and firmly expressed their determination to establish a satisfactory hospital for the people, to be a good doctor, and to establish a new image of medical personnel. The nursing department issued a message to the nurses in the hospital to create a nurse image and create a brand of nurses. The propaganda book of the Youth League Committee of the Youth League Committee organized a speech contest entitled “Optimizing the Service Environment, Building an Integrity Hospital , Striving for a Satisfactory Hospital ”.

The establishment of the public satisfaction hospital activities achieved the effect of “significant improvement in medical quality, significant improvement in medical services, obvious improvement in medical ethics and medical care, and obvious control over medical expenses”, achieving a win-win goal of public satisfaction and hospital development. Compared with the same period of last year, the number of inpatients increased by 16.18%, the outpatients increased by 4%, and the fixed assets increased by 11.08 million.

Second, the service concept · reflects people-oriented

Our hospital regards the satisfaction of the people as the first standard, regards the patient's voice as the first signal, regards the patient's needs as the first choice, regards the patient's interests as the first consideration, and firmly carries out the establishment of the public satisfaction hospital activities, which will be people-oriented. The patient-centered, quality-oriented service aims to penetrate all aspects of medical services and hospital management.

1. Patient satisfaction is the first criterion. Quality service is an important condition for winning the market and promoting development. In order to firmly establish a patient-centered awareness, our institute has carried out activities of “10 to 10” and “3, 4, and 28”.

2. The medical doctor and the volunteer volunteer provide warm and thoughtful service to the patient. This year, our school selected more than 20 young nurses with better conditions in all aspects to go to Jinxiu Villa for professional training in reception etiquette and service etiquette, and then to work as a doctor, and young volunteers took turns to participate in volunteer service activities. They actively help patients to solve the difficulties in the treatment, and the warm and thoughtful service makes the patients feel caring and considerate.

3. Improve the system of the receptionist's representative reception day. In the lobby of the first floor of the outpatient department, the reception desk of the dean was set up to listen to the opinions and suggestions of the people, patients and their families on the hospital , coordinate the relationship between the departments, deal with emergencies on the spot, and solve problems for the patients in time.

4. Cable TV is installed in the ward. Invested more than 300,000 yuan, added more than 200 color TV sets, and inpatients can watch cable TV.

Third, the technical level · highlight the brand

High-quality, high-quality medical services are an important indicator of patient, family, and social evaluation hospital satisfaction. Our hospital has always focused on strengthening medical quality management, improving professional and technical standards, and building technology brands as a focus of building a public satisfaction hospital .

1. Further implemented five core systems. The first-in-patient responsibility system, the third-level physician ward round system, the pre-operative discussion system, the death case discussion system, the three-check seven-system system and other system specifications, regular inspections, identify problems, develop measures, and improve.

2. Rely on the strength of the company and improve the technical level. In order to further improve the level of medical technology, our hospital has established a technical cooperation relationship with Shanghai Zhongshan Hospital , a well-known hospital in Asia, and held a ceremony for the establishment of a collaborative hospital on April 18. After the listing of the Collaborative Hospital , Zhongshan Hospital sent 15 experts to our hospital for consultation, surgery and lectures. At the same time, 32 patients were consulted through the remote consultation system. The patient can receive medical experts from Shanghai Zhongshan Hospital and enjoy the diagnosis and treatment services of the first-class hospitals in Yichun. Zhongshan Hospital 's distance education system is also ready to provide the latest medical technology knowledge to all professionals in our hospital.

3, specialties, to create a technology brand. With the application of a batch of high-tech medical equipment such as mobile cardiovascular interventional C-arm system, arthroscopy and ultrasonic scalpel, Cardiology has carried out new interventional techniques such as coronary angiography and stenting, and rapid arrhythmia radiofrequency ablation. Minimally invasive surgery using laparoscopic and ultrasonic scalpel, on the basis of careful review of previous cholecystectomy, common bile duct stone removal, gynecology and obstetrics, has been successfully applied to the treatment of severe pancreatitis, resection of colorectal tumors, liver abscess Drainage, gastric perforation repair, renal cyst decapitation, etc., these technologies have formed a brand, resulting in a characteristic effect.

4. Taking the science and technology as the driving force to enhance the stamina of hospital development. Our institute implemented the strategy of developing science and technology, and intensified the training of talents, and achieved remarkable results. This year, 18 scientific research achievements won the city's scientific and technological progress awards, accounting for 51% of the city's award-winning projects, and included in the provincial health department key project topics. In two cases, two comrades, Xing Zhiqiang and Fan Huizhen, were awarded the title of Academic and Technical Leader of the Provincial Health Department. Comrade Xing Zhiqiang was awarded the title of Outstanding Young Scholar of Jiangxi Province.

Fourth, cultural construction, display hospital characteristics

Cultural construction plays an increasingly important role in the modern management of hospitals . The core of cultural construction is to use intangible forces such as beliefs and ethics to advocate people-oriented and morality as the first to establish the best image of the hospital . The cultural construction of our hospital reflects the characteristics of the hospital .

1. Further shape the new image of the hospital . Our hospital has put forward a new image of “regular diagnosis and treatment, quality service, realistic and innovative, and always climbing the peak” to standardize our words and deeds, to invigorate our vigorous vitality, high spirits and arrogance, and truly embody the noble style of white angels.

2. Designed and produced the courtyard flag and the hospital emblem. Stepping into the hospital garden, the first thing that catches the eye is the flag waving in the wind, the Red Cross flag, and the courtyard flag. On October 1, our school held a solemn flag-raising ceremony. The main pattern of the courtyard flag and the hospital emblem is the embedding of two "people" characters in a red heart. Its meaning is: people-oriented, patient-centered, always put the patient in the heart and give a love.

3. The language logo is full of civilization, warmth and affection, which enhances the hospital 's cultural taste. For example, under the floor map of the elevator, there is "I am warm and attentive to change your comfort and peace of mind", "Life is supreme, quality-oriented, caring for health, caring for life". Below the floor map of the medical staff ladder is "than the ocean, More broad than the sky is the heart of dedication. It is convenient for the patient measures to have a "cherish every service opportunity and spread every true feeling". These language signs fully reflect the hospital 's cultural construction features.

V. Organizing the peasant movement and promoting the spirit of Yichun

The 5th National Agricultural Games, which attracted worldwide attention, was held in the city from October 18th to 24th, 2005. The Yichun ancient city is full of fascination due to the peasant transport. Looking back on the unforgettable years of organizing the peasant movement, our institute vigorously promotes the spirit of Yichun, which is "perseverance, fearlessness, man-made, burden-taking, and ambition to create a first-class", and solidly do all the work of the peasant association, 396 comrades Committed by the municipal party committee and the municipal government, Comrade Pan Xuewu was awarded the honorary award by the municipal party committee and municipal government. Comrade Zhou Fangneng and Chen Baohua were awarded the title of advanced workers by the municipal party committee and municipal government.

1. The road section management has achieved remarkable results. Strictly in accordance with the relevant provisions of urban management, the road section inspection does not leave a dead end, education persuasion does not bother, strict control of heavy punishment does not leave feelings, dare to touch hard. Education persuaded 3,900 person-times, penalized more than 280 violations, and corrected more than 900 person-times. Corrected locomotives and bicycles to drive more than 600 people on the sidewalk, cleared more than 6,200 pieces of psoriasis and small advertisements, and removed 96 signs and awnings on the street. There were 85 blocks and drying racks, and 34 anti-theft nets were rebuilt. 67 units of street-side air-conditioners were dismantled. Four units with lighting tasks were completed on time. The city appearance of the jurisdiction roads under the jurisdiction has changed a lot. The management tasks of the road sections have been successfully completed, and the leaders of Song Chenguang and Mayor Yang Xianping have been affirmed and praised. They have been awarded the responsibility section by the municipal party committee and the municipal government three times. The management unit was advanced, and the unit was rated as the winner of the district assessment for 3 times, and the unit of Zhou Hongqi was awarded 6 times. Comrade Pan Xuewu was rated as the advanced section of the road twice.

2, spend a lot of effort to rectify the hospital environment. The activity of "the department is my home and the landscaping environment depends on everyone" was carried out. Many flowers and green bonsais are placed in the corridors of various departments to give people a beautiful experience. Invested more than 1.5 million yuan, demolished 3600m2 of old working houses, 1500 m2 of living rooms, 3000 m2 of renovation work rooms, 2840 m2 of road hardening, 5600 m2 of facade renovation of street front houses, and an additional green area of ​​2600 m2. Invested 460,000 yuan for lighting projects. The regulations on the management of civilized buildings were formulated, which basically eliminated the phenomenon of “ten chaos” and reached the goal of “nine without”. The Provincial Construction Department and the Provincial Greening Committee awarded the title of “gardening unit” in our hospital. The municipal party committee and the municipal government awarded the advanced unit for landscaping and creating the “three cities” façade.

3. Take the power of the whole hospital to do the health care work of the Agricultural Games. Developed a health care work plan. A sound health care work system has been established, and a leading group, a health care expert group, an emergency medical emergency team, an on-site treatment team, a resident medical care group, and a medical device support group have been established. Each group has clear responsibilities and responsibilities. At the same time, the ward has set up a special ward for medical care. The preparations for the health care workers, medicines and equipment of the Agricultural Games are sufficient. Our hospital has put forward the principle of “should not be used, not available, and not prepared”. It arranges 25 health tasks, 65 doctors and 70 nurses. The need for medical care work in 71 competitions and 10 competition venues. The service is warm and thoughtful. According to the requirements of the Agricultural Games, the measures for quality service were launched in time, and the reception desk for the participants of the Agricultural Games was established to provide one-stop service for the participants. It effectively guaranteed the medical safety of the rehearsal, opening ceremony, closing ceremony and major events of the Agricultural Games. The warm and thoughtful service won the praise of the participants and received three warm thank-you letters from the group leaders.

Sixth, medical expenses, full care for the weak

The interests of the people are no small matter, and the high medical expenses are a hot issue reflected by the people. To build a public satisfaction hospital must solve this problem. Our hospital has adopted a series of measures to effectively control the medical expenses of patients. At the same time, special attention is paid to caring for vulnerable groups and appropriate reduction of medical expenses.

1. Reduce the burden on the patient. Cancel the first, second and third grade nursing fees and reduce the bed fees for ordinary wards. Control the proportion of drugs in each department, and deduct the performance salary in excess of the proportion, adhere to the use of cheap and effective drugs, scientific and reasonable diagnosis and treatment, and reduce the burden on patients.

2. Care for vulnerable groups. For the extremely poor people, the low-income group, the elderly over 70 years old, and the self-funded patients who are demobilized in the township, the medical expenses are “three free and four minus half”. Three exemptions: outpatients are exempted from general outpatient registration fees, injection handling fees, and dressing change fees; four minus half: “three major routine” examination fees for inpatients, chest radiography examination fees, common bed fees, and nursing expenses 50%. This year, 39 patients have been exempted from medical expenses of 31.384 million yuan.

Seventh, health and ethics

The construction of the style of work is an eternal subject of scientific development of the hospital . The quality of medical ethics is a ruler and a scale for the evaluation of hospital satisfaction. This year's construction of the wind reflects the characteristics of rectification and construction, and will combine the correction of the unhealthy trend in the purchase and sale of medicines and medical services with the establishment of a sound system of rules and regulations.

1. Strengthen education and build an ideological and moral defense line that resists corruption and prevents change. Strengthening education is an important course to enhance self-discipline awareness. This year, our school opened five sessions and took three classes to strengthen medical ethics education. 5 meetings: the hospital leadership meeting, the central learning group meeting, the middle-level cadre meeting, the deputy high-level expert symposium, the staff meeting of the whole hospital, and the provincial health department "on the issue of receiving "red envelopes" or "kickbacks" in medical activities. The Notice of Handling Regulations, watching the video of "Focus on Medical Ethics" broadcast by CCTV's focus interview; 3 lessons: First, the leaders of the city procuratorate were invited to teach medical staff the legal course to prevent duty crimes, from the law Angle analysis analyzes the legal provisions that may be violated by red envelope rebates, thus educating the majority of medical personnel to be honest

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