Steel quality guarantee

Quality, measurement objection handler

The quality objection raised by the customer is subject to the written form. Fax or come to the relevant department. After the relevant department audits, check the delivery status, sales price, goods flow, flow, and warranty certificate, the responsible person signs the certificate to prove whether it is indeed our company's products, and fills in the “product quality objection original feedback form” and handed over to the excellent steel section.
The company will register and record the product quality objection, and pass it to the production unit and relevant departments, and timely supervise and supervise the product quality objection.
And the excellent steel department coordinated the relevant department personnel to the customer unit for investigation and handling. Confirm the product in kind, understand the use of the user's materials, processing technology and related defects, physical inspection, analysis of the quality of the problem, determine the amount of compensation, mutual recognition, signed a "product quality objection agreement."
The major quality objections will be reported to the relevant leaders in a timely manner, and the steel manufacturers should be resolved in a timely manner.
The measurement objection handles the measurement objection proposed by the user. Our company will investigate the shipment quantity, furnace number, number of pieces, counts, etc., and check the original shipment record and the overweight order in time. In the case of a company, the company is responsible for coordinating the processing.
After the treatment plan is implemented, the excellent steel department fills in according to the requirements and feeds back to the finance department and relevant departments. The relevant departments shall implement the opinions according to the opinions, including handling financial settlement, physical return, and replenishment. The company's leadership oversees the implementation of the solution until the problem is resolved.

After sales service

Pledge

To be welcoming and thoughtful for customer service. In handling business, don't delay users.

365 days of service system, the same as usual, holidays, business, loading and delivery.

Actively help users solve problems. Users encounter difficulties in handling business, and must actively resolve external coordination; they must be resolved internally, and resolved in a timely manner.

In line with the principle of “fairness, justice and timeliness”, we will coordinate with relevant departments and handle various objections in a timely manner.