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Strengthening Tax Quality Management and Improving Tax Management Level

Strengthen tax quality management, improve tax management level

The implementation of the tax quality management system is to integrate the current taxation work objectives, business procedures, responsibility system, work standards, performance appraisal and other main contents into a scientific management system, to optimize integration and create a scientific operational mechanism. , continuously improve the level of tax management. The implementation of the tax quality management system conforms to the development trend of scientific management and conforms to the development law of taxation management, which is an urgent need to consolidate and develop the reform results.
Implementing a tax quality management system is an innovative work. To do this work, the following five working principles should be followed.
The principle of administration according to law. Taxation by law is the soul of taxation work, and taxation management innovation must follow the principle of taxation according to law. To implement the tax quality management system, on the one hand, it should carry out work under the premise of adhering to the rule of law, and the design of the tax quality management system should reflect the requirements of administration according to law and taxation according to law, and strictly abide by the current tax laws and regulations and the Administrative Licensing Law. "The provisions of administrative regulations." On the other hand, the implementation of the tax quality management system itself is also to further standardize tax enforcement, improve the level of tax enforcement, improve the ability of the taxation department to conduct administration according to law, continuously improve the quality of tax enforcement and the administrative efficiency of administration according to law, and promote the taxation level of the taxation department according to law. Upgrade.
Scientific management principles. The implementation of the tax quality management system is not only a supplementary revision of the existing rules and regulations, but also reflects the characteristics of scientific management. It should learn from and absorb the advanced management concepts, principles and methods of contemporary management science, and combine innovation with the actual work to form a complete The system ensures that the tax quality management system is systematic and advanced. The tax quality management system should reflect the streamlining of work processes, fine business standards, accurate performance appraisal, and exquisite management system to realize the scientific management of taxation.
Pay attention to the principle of effectiveness. The implementation of the tax quality management system should be realistic and pragmatic, based on improving the quality and efficiency of tax administration, should grasp the core and essence of the quality management system, solve the weak links of traditional tax management methods, pay attention to the formulation of work standards, and implement process control. Strengthen performance appraisal. Through the formulation and implementation of the tax quality management system, the quality and efficiency of tax administration will be continuously improved, and the taxation costs of both parties will be reduced.
Simple and easy to use. The implementation of the tax quality management system can not engage in cumbersome philosophy, and the indicators should be scientifically clear, standard and standardized, and simple and feasible. At the same time, the implementation of the tax quality management system should be supported by information technology, with computer automatic assessment as the mainstay, setting warning prompts, conducting process control, and reducing paper records.
Active and sound principles. The implementation of the tax quality management system should be carried out step by step, first piloting, and then comprehensively promoted. For example, it can be divided into five stages, namely, the plan formulation stage, the system design stage, the implementation of the pilot stage, the comprehensive implementation stage, and the summary acceptance stage.
System design is the top priority in the implementation of tax quality management system. The overall design idea revolves around “goal guidance and process orientation”. The so-called "target guidance" means that the tax quality management system should closely design the system to improve the quality of taxation management, and quantify the overall objectives to form a quality indicator system, by decomposing the tax quality indicators layer by layer. Jobs to ensure the achievement of overall quality objectives. The so-called "process-oriented" means that the tax quality management system should carry out process control for specific business processes, post-mortem assessment for event monitoring, clarify the work quality requirements and control points of each work link, and ensure the smooth operation of the entire business process. . According to the above general idea, the following four aspects should be done in the design of tax quality management system.
Design quality indicator system. According to the actual work, the implementation of the tax quality management system should achieve three overall goals. Namely: firmly establish the quality concept, service concept, performance concept, create a brand of “government assured, taxpayer satisfaction”; formulate and implement a tax quality management system, and continuously improve, realize the scientific and refined taxation management; Manage quality and efficiency. In order to achieve the above overall objectives, it is necessary to design specific tax quality indicators that are scientific, reasonable, and easy to assess. Graded and quantified indicators should be able to be implemented in specific positions for assessment.
Formulate Management Standards. Each management work standard should clarify the main contents such as job responsibilities, quality objectives, business processes, quality requirements, control points, performance appraisal, accountability, certificate forms and citation files.
Write the Post Practices. The "Standards for Post Operation" includes not only the grassroots operational posts, but also the work posts of the management agencies. The work standards and operational requirements for each specific post are defined at the level of the unit, so that each work has rules to follow.
Integrate the “Performance Assessment Measures”. The "Performance Assessment Method" should focus on the integration and optimization of specific assessment methods, and combine the existing assessment system to improve and integrate the current thousand-point target management assessment method, tax enforcement responsibility system, and administrative management responsibility system. The quality index system, management work standards, and post operation specifications are quantitatively assessed, and the assessment methods combining manual assessment and computer assessment are adopted to ensure that all tasks are implemented and meet the standards.

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