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Mall general manager honest and trustworthy model advanced deeds material

General Manager of City Mall. The mall was established in 1991. For more than 20 years, a small home appliance maintenance department has developed into a large-scale, professional home appliance store with more than 60 employees and sales of home appliances of more than 80 million yuan. There are 2 home appliance stores, and the business area has reached More than 1,000 square meters. The mall has formulated the "Regulations on the Management of Household Appliances" and the "Regulations on the Return and Exchange of Commodities". It has made detailed requirements for the approval and management of suppliers, and strives to introduce relevant quality standards, high reputation, good reputation and strictness. Quality assurance name, special, excellent, new home appliances. Suppliers must provide detailed and valid proof files for new products. All products that use fake and inferior products, fraudulent certification marks and famous brands will be cleared out of the store and never cooperate.
Through strict screening, we have introduced enterprises that have strength and good reputation, and provide consumers with affordable and reliable home appliances. In order to ensure the quality and benefits of goods entering the store, the company implements all-round dynamic and full-time management of the quality of home appliances, regularly organizes personnel to learn laws and regulations related to quality management, strengthen quality publicity, and improve the quality and service awareness of all employees from the action and concept. Ensure the quality of the goods.
At the same time, they also set up consumer files, where regular sales of bulk commodities are regularly reviewed to keep abreast of customer needs. Over the years, they have also trained a dedicated installation and maintenance team to take the initiative to provide services. Every summer, they sell themselves. The air conditioners are all free for customers to clean and debug, and only invested more than 100,000 yuan this year. The mall requires employees to provide customers with a perfect and intimate "feature" service. In order to strengthen the quality management of special services, to achieve standardized and standardized services, and to establish an image in the minds of customers, they have launched a feature-enhanced assessment system in internal service management. In accordance with the principle of fairness, openness and fairness, the implementation of grade-by-level division of labor assessment, rewards and punishments, and thus the system to ensure the improvement of all staff services and service levels. Based on the business philosophy of “as much as you like”, the mall conscientiously implements and implements the Law of the People’s Republic of China on Consumer Rights Protection. Through public supervision and telephone calls, it carefully answers and resolves customer opinions, and earnestly grasps the after-sales service. Inviting professionals to train employees, etc., and formulating detailed annual employee training plans every year, and implementing measures such as the “People’s Republic of China Consumer Protection Law” and other relevant laws and regulations to improve the service level of all employees. .
Vigorously cultivate and carry forward the glory spirit of "getting rich and thinking, being rich and thinking, helping the poor, helping the poor, benefiting the interests, paying equal attention to both morality and benefit, giving back to the society". In the development of enterprises and the increase in benefits, people who live under the poverty line have not forgotten. And big eyes that are out of school. In the public welfare activities such as flood relief, earthquake relief, and donation for the Hope Project, the manager Ren Yongjun generously offered his own love. Up to now, he has donated 50,000 yuan to the society. Ren Yongjun has also been awarded the Glorious Star by relevant departments. He was also appointed as the vice president of the Municipal Individual Industry and Commerce Association. In addition, we have also established a comprehensive retreat and exchange policy. The products that are not satisfied with customers are subject to barrier-free goods, and after-sales service is guaranteed. The handling of problems is not delayed, and complaints are received.
In accordance with the relevant provisions of the Consumer Law, there are clear and detailed regulations on the handling and compensation of quality problems caused by the sale of goods. We not only create first-class commercial brands, but also win customers with first-class service brands. Trust, all of this, makes consumers deeply feel that in addition to enjoying the comfort and caring service in shopping, it is more important to have complete trust in the purchased goods, thus forming a friend relationship between the company and the consumer.

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