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Advanced Collective Deeds Materials of the Taxation Service Hall of the Local Taxation Bureau

On July 15 this year, a woman from Qianling Coal Mine came to the branch office to pay taxes. Since she did not know the specific amount in advance, she found that she did not have enough money when she was paying taxes. For a time, the lady was not eager. Know how to be good. Liu Shuqin, the person in charge of the tax service hall and the Communist Party member, immediately gave a generous donation, and paid the woman the amount of the tax, and provided her with the toll of going home.
This small case is a vivid manifestation of the continuous improvement of the work style of the branch office tax service hall, and the wholeheartedly for the taxpayer to serve and serve the taxpayer.
In the tax service hall of the branch office, the air conditioner sent the taxpayer a suitable temperature; the pure water placed in the corner of the hall is available for taxpayers to drink at any time, and the articles such as ink and glasses bring great convenience to the taxpayer in handling various matters; The mobile billboards and various publicity materials are available to enable taxpayers to clearly and clearly understand the taxation matters; the green channel for laid-off re-employment, the green channel of a-class tax credit rating unit, and the setting of civilized demonstration posts The taxation service of the branch office is scientific and humanized.
There are only six staff members in the tax service hall, but they are responsible for the tax collection of nearly 1,000 taxpayers in their jurisdiction. The workload and the arduous task can be imagined. Despite this, all the tax bureaus of the branch still adhere to the people-oriented principle, constantly improve their work style and innovative work methods, and provide better service to taxpayers.
The branch has taken a series of measures to improve the quality of taxation and improve taxation services with the opportunity of the "Taxage Service Year" in 2XX and the "Quality of Collection and Management" in 2XX, especially the scientific development concept. The branch office starts with basic knowledge and skills, work efficiency, and establishes a good image of the taxation department, strengthens education and training, and strives to improve the quality of staff in the taxation hall. On this basis, the branch has gradually established and improved a number of new tax service measures. They dismantled the glass between the taxpayer and the staff, and implemented “zero distance” services for taxpayers; implemented a tax commitment system and “one-stop service” to completely simplify the tax process and bring taxpayers Great convenience.
In order to minimize the tax-related risks of taxpayers, the staff of the hall often take the initiative to go to the door to conduct policy propaganda, tax assessment and specific guidance for taxpayers. In 2XX years alone, the branch office will reduce the tax-related risk of taxpayers by more than 1 million yuan. In view of the low accounting level of some small enterprises, the branch offices timely dispatched professionals to help them improve their accounts and regulate taxation behavior. Hall staff often sacrifice personal rest time, provide time-delay services for taxpayers with long distances, and remind all taxpayers before the 10th monthly tax return period to prevent taxpayers from working or other reasons. Forgot to pay taxes. The staff of the hall also took special service measures for taxpayers with special circumstances. One day in mid-July of this year, a disabled person who was engaged in locomotive repair came to pay taxes. The staff saw that he was inconvenient to move and arranged for him to sit down and rest. I will handle all the procedures for him soon.
The civilized and high-quality service of the Taxation Service Hall of the Local Taxation Bureau has won praises from the people and taxpayers. In the first half of this year, the branch completed a total of 56.65 million yuan in tax and fund income, of which the fund's income increase ratio was about 40% higher than the same period last year. In the recent evaluations of the local taxation bureaus and tax service halls, the satisfaction rate reached over 95%.

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