Work report > deeds material

Postal Savings Leader's Advanced Deeds Material

Hello everyone. I am from the East Highland Post Office Savings Group. I have been working in postal savings positions for almost five years. He is currently the deputy squad leader of the Savings Group.
As a postal savings employee, my basic job is to stand on the three-foot counter every morning and greet the first batch of customers with a smile. I have a voice, a voice, a voice, and an explanation for the customer. Withdrawals, cash breaks, banknotes, hard work, meticulous, at noon in order to shorten the waiting time of customers, rushed a few mouthfuls of meals, hungry and support the stomach. After sending the last customer in the evening, I plunged into the hasty checkout, waiting for the arrival of the car, and it was a long night when I just took a sigh of relief and walked out of the outlet! But I have never complained, because this is my job. Really working for the people! This is why I love this position very much. Looking at each customer's heartfelt smile, listening to their "thank you" from the bottom of my heart, is the time I feel most satisfied. Because this is my service has been recognized by the user!
Because of the character, always pursue high efficiency. Highlight a "fast" word. In the usual work, I pay great attention to cultivating my own operation speed for the microcomputer. And summarize the experience in business processing, to achieve each business as fast as possible. In this year's savings practice competition, he won the first place in the actual performance. I not only focus on improving my speed, but also exchange experience with colleagues to improve the overall business processing speed. The biggest benefit of doing this is bringing us more users. Many users took the number and found that there are still 100 people waiting in line to queue up. It is because they know that 100 people in front of him can be discharged in as long as 30 minutes, but in other financial institutions, it takes 2 hours. the above. High efficiency brings more users, and it also gives us more benefits.
The life of service lies in innovation, and service is in our hearts. It is not just a simple word. The root of service already exists in our hearts. Responsibility and morality have created our new service concept. My service concept always implements the "quick, accurate, safe and convenient" postal eight-character policy. I think these eight words not only apply to the basic business of the post, but also apply to the savings business, and can be strengthened to become a favorable means of postal savings in the banking market. It can also be a feature of our bureau's postal service. For the fast-growing postal savings, new businesses are emerging. For me, it is not only necessary to quickly master new business, but also to teach the entire group of staff new business processing procedures. But to quickly reach this condition of speed and accuracy, I need to spend more energy to familiarize myself with the new business, not only to master the theoretical knowledge, but also to be skilled in the operation. So all the new business was tried by myself first. Then, according to the problems encountered in the operation, timely report to the higher authorities, and then combine the problems encountered in the actual work to summarize, and conduct unified training at the team meeting.
Innovative services, in my service concept, are not based on common sense. Give full play to the young people's jumping thinking, and new ideas will emerge at any time. Sitting at the three-foot counter, facing different customers, I am changing my identity at any time. This also reflects the service concept that the user is a loved one. In the face of elderly users, I am your good grandchild, and to serve them, I will do the same as my grandparents, ignoring the "can not fill in the form for the user", remove the most important amount and Outside the signature, the rest will help them fill out! Respectful from the heart, will be understood by the elderly, my service has also been recognized by many elderly users. Many elderly users have formed a regularity. When they come, they will go directly to me to handle the business. Even if the number is called to other stations, they will be holding the number behind my station. Because they like to listen to me explaining the problem for them, the business I recommend or the financial advice for them is generally adopted. Let them feel at ease in the postal savings business, my service purpose has been achieved. For migrant workers coming to Beijing, I am the "teacher" of their deposit and remittance business. Patience and guidance, they fill out the business form, for them to consider which remittance method is the most cost-effective, most convenient, how to use the postal green card, how to prevent the risk of funds, while I serve them, they must prompt them from time to time. According to the way the user judges the service, this is a new method that I use different from the previous "Hello" and "Welcome" mechanical services. The rules and regulations should be business rules, not our own service methods and skills. I often encourage our tellers to serve users in their own way. "Looking at people to serve dishes" is derogatory to me. You are the mirror of the user. When you smile, you will get a smile from the user. If you are smiling, you won’t be laughing for you. Where do you put the user in your heart, and it is also reflected in the actual service.


In the service of the processing unit on behalf of the paying users, because the previous year, the payroll unit is always sent to the file, we will make a handful of the hand to do the disk, often there will be a mistake in the amount of money that can not be issued in time, to pay the wages unit and ourselves It caused a lot of burden. At the beginning of this year, we changed the usual method, and let the payroll unit send the salary list, and use the u disk to copy the original file of the list. I use the four basic softwares of ecel, word, cced, and notepad to directly convert files of various formats into a file format, which greatly improves the accuracy of paying wages. In the past year alone, the new generation of wages was more than 2 million yuan.
I want to say that service is always in our hearts! It is the goal we strive for! With the three-foot counter as the stage, we will bring more benefits to our company with our excellent service, let more users familiar with the postal store, recognize the postal store, take the business development as the responsibility, and give full play to their own capabilities. Realize your own life value in your position.

recommended article

popular articles