Hotel Management Intern Diary

As a hotel manager, especially a qualified manager, you have a responsibility to promote the corporate culture of employees in a variety of ways, and to lead by example. It is necessary to correctly understand and implement the work nature and direction of "clear goals, teamwork, perseverance, and peace of mind"; always emphasize "fact-seeking, mutual trust, extensive communication, active responsibility, mutual help, and clear-cut, Integrity, continuous learning, honesty, loyalty and diligence are the most basic qualities of the company's employees; we must fully understand the entrepreneurial spirit of “dedication, responsibility and innovation”; it is also necessary to be clear that “everything is at home and at the same time” is the eternal life of our hotel workers. The purpose of the service. Through the role of propaganda, let our employees understand what our hotel is doing, what are our near-term and long-term goals, what should we do; what we should advocate and what we should oppose. When employees accept and integrate it into their work, you will have a large number of excellent employees, because while helping them grow, they are also becoming qualified hotel managers in their eyes. On the contrary, the word "qualified" will only be a torment for you in the distant future.

Once again, qualified managers must have a good sense of collaboration. The work of the hotel can be summarized by "norms, processes, procedures", but that doesn't mean you no longer need to collaborate. On the contrary, for our resource-integrated service enterprises, we should strengthen the spirit of collaboration above the “clear responsibility”.

Collaboration is our basic requirement for employees, the need for work between departments, and the need for mutual sharing with our guests. As the competition in the hotel market intensifies, we should pay more attention to the improvement of the overall capacity of the hotel. Only when the overall quality of a team goes up, will we achieve sustainable development. The improvement of the quality of the team, in addition to the individual managers or the quality of the employees themselves, is more important to improve collaboration. Without collaboration, the team of the best individuals is just a piece of sand, and there is no competition. Therefore, having a good spirit of collaboration is a basic requirement of a qualified hotel manager.

It is worth mentioning that with the increasingly fierce competition in various industries, customer service has become one of the main competitiveness of modern enterprises. Excellent service levels have almost become an important market access permit for companies. This makes us people in the hospitality industry realize that not only must we provide good and high-quality services to external customers, but we also need to form a strong sense of service among the various departments within the hotel. For example, "the front desk is for the guest service, the back office is the front desk service" came into being, conforming to the trend of the development of a service-oriented enterprise, and it is the inevitable embodiment of the humanized management concept to stop at the hotel. After all, harmony is an indispensable 'social binder' in your life and my life.

Finally, whether you can become a qualified manager has nothing to do with your own height, appearance, or academic background, but it is related to your continuous learning and continuous growth in your work. However, the fact is that we may be living in such a category, and it seems that they are more interested in spending leisure time in their leisure time. Books, there seems to be no time to watch; watching TV, surfing the Internet, may have more fun than knowledge; training, perhaps more attention to its form of beauty, but fortunately not the Internet blog's 'Mu Zimei '.

Today, we are all emphasizing the establishment of a learning-type hotel organization, but how can we build a learning organization if we do not even care about the most basic 'learning'? In fact, all the present members understand that today's society will fall behind without learning, and will face the fate of being eliminated. What about a hotel that has experienced ten years of wind and rain? Therefore, as long as you are interested in learning, why do you say that you are busy, have no time, tired, and so on, to make excuses for yourself and to smother others? I hope that one day, Jun will not "gloriously retire" from the position of manager because he "forgot to learn." Set a buzzword, you can come to a 'gorgeous turn', but not every young man with ideals can do it.

In short, if you want to become a qualified manager in the minds of employees, it is not a one-off event. Instead of looking at the log of the monks, you can 'step into the sky'. Ha ha! I need you and I to feel through my long work experience and practice with action. After all, "qualified" is not absolute.