Freight forwarding internship diary

With the development of China's foreign trade export, the competition of the international logistics freight forwarding industry has become more and more fierce, and it has reached the point of mixed resources. How to develop a long-term cooperative relationship between a new generation of freight forwarding sales customers and customers, the most important thing is to communicate with customers whether they can get the trust of customers. And recognition, it can also be said that whether the success of the goods, depending on communication skills and related freight forwarding knowledge and the company's advantages, mastery and flexible use of sales skills to achieve sales targets must be sustained efforts, but also a constant The process of learning, accumulating, summarizing, and improving. Here, combined with practical work, talk about my experience, communicate with each other, and learn. I hope that I can throw a brick to attract jade and improve together.

1. Basic knowledge of freight forwarding sales

Familiar with the main routes and advantages of each shipping company. Familiar with the basic port freight forwarding operation basic flow of basic ports and airlines in the world. It is recommended to be familiar with each shipping company's monthly baf/caf /thc for 3 months in the running position before sales. Changes in the port and various booking fees, etc. familiar with the customs clearance process and hs coding classification and import and export inspection and quarantine and other special requirements to learn the basic knowledge of foreign trade and logistics terminology and other aspects of knowledge

2. Shipping price market observation

Understand the company's position in the market, the promotion of the advantage route and the understanding of the price of the inferior peers, please consult the old salesman

3. Not humble

The sales are all started from being rejected. The rejection is normal, but it is not to be humble.
"I don't like this kind of saying that I don't agree with the saying that the customer is always right." The unreasonable request of the customer is unsatisfiable. We must do it reasonably.

4. Use e-commerce promotion

Looking for the maritime logistics professional e-commerce website, registered members release the company's superior freight rate information, carry out the freight rate promotion of the company's advantageous routes, let customers automatically find the door, and promptly reply to the customer inquiry and quotation.

5. After-sales management to do after-sales service, follow-up verification form return and freight rate management, follow-up customer's late shipment plan can get goods, timely recovery of freight, and long-term cooperation with customers, only Is a qualified freight forwarder