Summary of the “Satisfaction in Health” activity stage of Maternal and Child Health Hospital

On June 12 this year, Director Yang of the Municipal Health Bureau issued an important speech at the mobilization meeting of the “Satisfaction in Health ” campaign to strengthen the construction of public health in the city. After returning, our hospital actively deployed and echoed the call, with the "three represents" as the guiding ideology, in-depth study of Director Yang's speech and hospital implementation opinions, and learned Lu Wei Medical Fa [XX] No. 13 text, according to the actual situation faced by our hospital The situation and actual problems were formulated, and specific measures were taken to implement the measures to rectify the convenience and achieve a staged victory.
I. Adapting to the Situation and Improving the Humanities and Qualities of Our Staff In the speech of strengthening the construction of health and the deepening of the “satisfaction in health ” mobilization meeting, Director Yang pointed out: We must work hard on humanities quality education and make an article. And put forward specific requirements: to carry out civic moral education, professional ethics education, etiquette education and cultural construction, we will take active actions after the meeting. First of all, we have carefully studied the "Outline for the Implementation of Citizen's Moral Construction" issued by the Central Committee of the Communist Party of China, and demanded that we practice it earnestly in our work and life, so as to make the two crosses "patriotic and law-abiding, honesty, integrity, unity and friendliness, diligence, self-reliance and dedication". The basic ethical standards of citizens run through our daily lives and improve the moral cultivation of our staff.
In mid-May this year, medical staff etiquette training activities were carried out in units of departments. Through the form of training courses, medical personnel can master the basic etiquette of modern medical care, and regulate the words and deeds of medical staff with etiquette and etiquette rules, thus integrating etiquette into daily work and life. Through this training, the individual quality and civilized level of our staff have been improved, and the good image of our hospital has been established. At the same time, the comprehensive improvement of medical services in our hospital has been promoted.
Cultural construction is an important carrier of spiritual civilization construction and the spiritual driving force for the development of health undertakings. Our institute attaches great importance to and earnestly grasps cultural construction. On the one hand, according to the characteristics of the unit and development goals, refine and cultivate the "team spirit", form common beliefs among cadres and employees, common values, common behaviors, and strive to create a harmonious, energetic and progressive atmosphere. This will unite the strength of everyone. On the other hand, in-depth development of various forms of cultural activities. With rich and colorful cultural and sports activities such as “literary evenings” and “dance learning”, the cadres and workers have cultivated sentiment in a strong and healthy cultural atmosphere, continuously improving their cultural quality and enhancing their enthusiasm and creativity.
Second, improve medical services, promote hospital management In order to establish a new service model to meet the needs of the people and economic and social development, we must improve our management. For a long time, we have had a big misunderstanding. We have emphasized the construction of "hardware", that is, emphasizing the higher grades of medical devices and the improvement of medical technology, and often neglecting "software construction", that is, management standards and service levels. ,Cultural Construction. This should be reversed. It is necessary to emphasize human management, to strengthen the service concept of patient first, and to improve the service process. Cognition is the forerunner of action. The leadership team has held special meetings for many times to emphasize the importance of humanistic care under realistic conditions. After returning from various departments, they will seriously consider and discuss, so that our medical technicians can effectively overcome the pride and high standards. The unhealthy style, and the use of "professional ethics" as an important criterion for the appointment of posts, has made our hospital's service attitude have a significant change on the basis of the original.
In order to further strengthen the construction of health and work style, the hospital deepened the "satisfaction in health " activities, improved the level of medical services, and specially hired social supervisors to strengthen supervision over the work of our hospital. The meeting of social supervisors was held several times to solicit opinions, further strengthen management, and strive for public satisfaction. The clinical department is required to hold in-patient and family symposiums in a timely manner to talk about the advantages and disadvantages of our hospital management, the level of service, and the attitude of medical care. "There is a change, no special Jiayu", and strengthen the psychological communication between doctors and patients. Our hospital has been well received by the society and has also raised the popularity of our hospital.
Third, taking the patient as the center, implementing the measures to benefit the patients to satisfy the patients and satisfy the society is the starting point and the foothold of the medical and health service work. This is the unanimous understanding of all the staff of the Maternal and Child Health Hospital. It is difficult to know how to do it. This requires the concerted efforts of all cadres and workers, and we need everyone to start from scratch.
Our hospital has simplified the medical procedure and cancelled the registration, which has been well received by the people and patients. Secondly, earnestly implement the price policy, absolutely do not over-authorize the project, do not decompose the charges, eliminate the violations of large prescriptions, indiscriminate inspections, and drug abuse, and block the virtual high of medical expenses from the source. At the same time, it also increased the transparency of fees, and the price of routine inspections, large-scale inspections, basic hospitalization fees and common drugs were clearly displayed on the wall, blocking the source of arbitrary charges and private charges. Effectively reduce the burden of medical expenses for the people. In order to facilitate the public to seek medical treatment, the Maternal and Child Health Hospital has also opened a "green channel" to freely transfer pregnant women, which greatly facilitates the people. Through these measures, it has been recognized by the public, and has been well received by patients, and has achieved good social effects. At the same time, economic benefits have naturally emerged.
Fourth, improve the quality of medical care, ensure the quality of medical care and medical care, and the safety of patients' lives and social stability. The quality of medical care is not guaranteed, the people will be unsafe, the people will not be assured, and the people will not be satisfied. First of all, the education and training of the quality of care, the implementation of the system, the supervision and investigation of the implementation of the real thing, the wrench fell to the butt of the responsible person, long and unremitting. It has also strengthened the writing and preservation of medical care documents, transformed medical behaviors, and prudently implemented high-risk treatments. For high-risk treatment measures, the head of the department organizes the general medical staff to seriously discuss, and fully seek the opinions of the patients' families, to ensure the safety of the people's medical care to the greatest extent, and to avoid the occurrence of medical disputes to the greatest extent. This has enabled everyone to establish “responsible for patients” and “responsible for the hospital”. In the final analysis, it is a new concept of “responsible for ourselves”.
V. Establishing high medical ethics and putting an end to unhealthy trends The leaders of the provinces, municipalities and counties have repeatedly emphasized that doctors are strictly forbidden to eat open fees and unified fees, and it is strictly forbidden to accept patients' "red envelopes". To this end, our hospital is strengthening the implementation of medical ethics and medical practice. In the hospital, a report box and a report phone were set up to solve the "hot spot" problem that the public reflected strongly. If the "red envelope" and "kickback" phenomenon were discovered, they were resolutely notified and criticized, and ordered to refund a fine of 10 times or more, and deduct the benefit salary for the month. . Through a series of tough measures, our hospital put an end to the "red envelope" and "rebate" phenomenon. It has been well received by all walks of life.
Achieving the goal of "satisfaction in health " is a common task for the cadres and workers of the whole hospital. It is necessary to persist in linking up and down to form a joint force. All the staff of our hospital have firmly established the concept of the overall situation and the concept of the people, and have effectively changed the style of work. The hot issues in our health service work, which were strongly reflected by the people, were dealt with in a timely manner, so that the people were satisfied and the society was assured. We will continue to deepen the construction of health and work, and further carry out the "satisfaction in health " activities, and contribute our strength to the establishment of the image of the medical and health industry!