Excellent collective deeds of the Public Security Bureau Sub-bureau
__省__市市公局局__分局户口证处理中心 is the earliest institution that centrally handles accounts and certificates. There are 9 existing police officers, including 8 females, who are responsible for handling 120,000 police stations in __ district. The rest of the household registration, documents and border passes, temporary ID cards, and the accounts and documents of the other four police stations in the jurisdiction. Since its establishment in 1997, the __Certificate Center has closely focused on the overall situation of service economy development, and has always adhered to the idea of "establishing the police for the public, law enforcement for the people", and "people satisfaction" as the only pursuit of work, taking the needs of the people as the first One goal is to provide the people with the delicate and warm service of their loved ones with their sincerity, love and care. It fully demonstrates the good image of the public security organs "love the people, the people, and the people" and has won high praise from the general public. The children's card center is in the forefront of the province and even the whole country. Since its establishment, it has won the "National Spiritual Civilization Construction Advanced Collective", "National Women's Civilization Demonstration Post", and "National Security System Civilized Household Registration". "" and "__ provincial people's satisfaction with political and legal units", "provincial outstanding public security grassroots units", "provincial political and legal system law enforcement advanced collective", "provincial civilized units", "provincial youth civilization number" and other national and provincial More than 30 honorary titles at or above the municipal level, won the third class of three times, and received more than 5,190 letters of commendation from the public. This year, it was awarded the honorary title of “National March 8 Red Flag Collective”.
First, the tree fights for the first, the team building foundation
"In all public security work, team building is fundamental and guarantee." In recent years, the __Certificate Center has guided xx instructions and adopted the socialist rule of law concept as the ideological platform, firmly grasping the regularization of the team. The main line, in accordance with the requirements of "people must be spirited, things should be neat, speak with anger, and work must be fair", further improve the team's overall combat effectiveness and service capabilities, and shape the new image of public security service windows.
Adhere to the team's exemplary rate. The __Certificate Center has a good team of political firmness, pioneering and innovative, solidarity and cooperation, and diligent and honest government. Members of the team often said, "Where the police want to do it, they must do it first; if the police do not do it, they will take the lead and do nothing." Driven by the leadership team, all the police and staff members are dedicated and dedicated, and selfless dedication, forming a good situation of "the team is efficient and efficient, the party members are outstanding, and everyone strives for first-class".
Seize the carrier of ideas. __The Card Center strives to improve the internal quality of the team through the ideological carrier surrounding each activity, and continuously improve the team's cohesiveness and combat effectiveness. Adhere to the political learning system every Wednesday night, hold a study column, educate through the socialist rule of law concept, law enforcement for the people's education, "implement the 16th National Congress, comprehensively build a well-off society, how to do public security", discussion activities, discipline and education, etc. The carrier of thoughts regards ideological and political construction as the lifeline and central link of team building. Organize the writing of "If I am a witness public", "a successful reception process" and other experiences, exchanges and enhance service awareness. For many years, he has been insisting on the introduction of new police education, accepting traditional education, enhancing the sense of responsibility and collective honour of the new police, and changing roles and determinations under the "pass, help, and bring" of the old police.
Consolidate teamwork. __Certificate Center through daily ideological and political work, often analyze the ideological status of the police, timely grasp the ideological dynamics of the police, unite the team spirit, and enhance the team's fighting vitality. Long-term adherence to the implementation of the "five must talks", that is, the police and staff members encounter setbacks and difficulties in the work, there will be talks between the comrades, and there will be talks between the comrades, and the people will be wronged and will be wronged. I have a system of talks that requires a discussion. Concerned about the work, thoughts and life of the police, timely commendation and affirmation of the police's progress, regular or irregular visits to the police family, organization of mother and child summer camps, vacations and other activities, improve the food in the cafeteria, ensure the high degree of unity of all personnel, twist into one Strands.
Strengthen team training. It is the key to win the hearts of the people in the __ branch office card center by seeking the quality of the certificate and seeking the development with the efficiency of the certificate. In order to improve the business skills of the police, the card-entry center takes effective training of basic skills as an effective starting point, establishes and improves a long-term training mechanism, and regularizes business training, from the basic knowledge to be aware, the basic skills to be met, and the basics that should be Start with physical strength and strengthen the comprehensive quality of the police. Professional teachers and leaders of higher-level business departments are often invited to conduct counseling, and carry out trainings such as household registration business, various etiquette, Mandarin and foreign affairs knowledge. Reasonably deal with the contradiction of "work training", actively carry out physical fitness and skill training, and organize civilian police to participate in various competitions such as shooting, long-distance running, and billiards. Through strong education and training, we will improve the overall quality of the police and enhance the combat effectiveness of the team.
Second, seek service strategies, establish a system to promote development
The __ district is located in the __ hot land of economic development, with frequent population movements. __The police station of the branch office is responsible for serving the overall situation of economic development, boldly planning service initiatives, building a system of legislation, improving work efficiency and serving local economic development.
Improve the internal management system. Adhere to the system to grasp the team, and successively formulated a number of internal work management systems such as "Military Police Job Responsibilities", "Appraisal Measures", First Accountability System, and One-Time Notification System. Strengthen the police open system, publicize the work flow, scope of duties, complaints and complaints, and hire government departments, community cadres, school teachers, ordinary people and other people from all walks of life to act as supervisors and police officers. Police officers are required to wear police uniforms, wear employment certificates, stand-up services, and hand-delivered materials. From the aspects of service image, environmental image, quality of certification, civilized language, and public feedback, the assessment results are evaluated as the basis for the evaluation of the year-end evaluation.
Improve the service standards for the people. In response to the problems of high-income, opaque, approval procedures and cumbersome documents for the accounts reflected by the public, the Card Center carefully studied the spirit of the higher-level files, summed up the previous procedures for handling household registration, and simplified the approval procedures without violating the regulations. The certification materials have formulated the “Regulations on the Management of Household Registration Management”, which clarifies that 15 common household registrations are handled on the spot when the public declares, and 11 kinds of household registrations are handled within 5 working days after being investigated and verified by the police station’s community police. Reported to the Public Security Bureau for approval, and informed the public at the same time in the form of "convenient people". At the same time, it also strictly implements the first-inquiry responsibility system, clearly stipulating that the "Windows" police are the first responsible persons to receive the people who are the licensees, and the people's affairs are inquired, recorded, and answered well, and the people are never allowed to run empty and detours. The people are really satisfied with the excellent service and rigorous style.
Improve the construction of hardware and software. With the support and attention of the leaders of the party committee and the branch, the card-certification center has set up a service hall of 350 square meters, with office space, window lobby, duty room, and camera waiting room. The window lobby has set up on-site office bulletin board, service guide list, convenience service box, and added tables, chairs, pen paper, reading glasses, drinking water equipment, newspapers and other items to provide convenience for the people. Strictly implement the smile service and civilized language, and make a smile to the people, a chair to give a seat, a good greeting, a cup of tea and warm heart, come to have a voice, ask for a reply, and send a voice. It also organized the police to go to the banking and labor departments and other certification agencies to experience the experience of accreditation and experience, to carry out empathy, improve service measures, and make the people to the card center as friendly, warm and convenient as at home.
Third, the first road to innovation, innovative measures to increase momentum
__Certified Public Security Bureau believes that “there is no best service for the people, only better”. They have repeatedly used honor as a new starting point for serving the people, working hard on innovative working methods, advancing with the times, pioneering and innovating, from the public. Reflecting the difficulties and hot issues, reforming, innovating, pursuing new developments in innovation, and launching initiatives in the city and the province.
The first to launch the "all-weather accreditation center." In order to facilitate the public, the CSI took the lead in launching a 365-day, 12-hour work-free system with no rest days, 8 am to 8 pm. The introduction of this system staggered the time for people to go to work and apply for permits, so that people of different classes and different positions have time to apply for household registration documents, which is called “all-weather accreditation center” by the public.
The first to launch a mobile identity card service. In the month, the city took the lead in launching mobile authentication services. It is specially equipped with a mobile license card, often working overtime to go to the community and colleges and universities to carry out on-site certification services, publicize household registration policies and regulations and accept public consultation. Analyze and classify the issues that are common to the people's letter consultations, and make them into publicity materials for distribution to residents and students. Since then, the community notice system under the mobile permit has been implemented, and the community police office has informed the residents in the area in advance to enable more people to receive services. In the month, the __ district comprehensively adjusted and changed the house number. This work involves nearly 10 items such as account, real estate, hydropower and telecommunications. In order to facilitate the people, the police went to the community to carry out the procedures for changing the household registration address with copiers, computers and printers. In the past five years since the launch of the mobile permit, the footprint of the __Certified Center Police has traveled all the communities in the __ district, and more than 12,100 account certificates have been issued. More than 39,500 people have been consulted on the spot, which has been welcomed by the general public.
The earliest implementation of account online circulation approval. In order to shorten the examination and approval time, the ID card center fully utilized the modern information network technology, and implemented the online registration and approval of the household registration in the city. On-line approval is to apply for the approval of the residents' applications, and to conduct online circulation approval between the window police of the household card center, the community police of the police station, and the office and director of the household card center. This is a major innovation in the work of accreditation. It is another example of modern science and technology applied in public security work, and it is also a new attempt to implement the information policing strategy. Not only realized the sharing of account information resources, but also significantly shortened the time of household registration approval, improved the efficiency of the certification, and more convenient for the people.
Create a "three four five" quality service project. Since its inception, it has been creating the "Three-Four-Five-Year" quality service project, that is, "three-voice service" - to have a voice, to answer questions, to send voices; "four-heart reception" - reception to be enthusiastic, explain Be patient, work carefully, and service should be true; "five likes" - when you are busy, you have the same kind of things, you have the same kind of foreign affairs, you are familiar with people, you can lead people, work time and rest time. It has created a good atmosphere for the public.
Open up a green channel for certification. In order to solve the problem of rapid certification for special people, the Card Center has opened up a green channel to provide fast service for active military personnel, elderly people over 70 years old, disabled people, pregnant women and other objects. During the college entrance examination and civil service examinations, the police force will be increased and urgently urgent. At 8 o'clock on the evening of June 6, the policeman who was preparing to leave work suddenly received a call from an anxious candidate, indicating that he was going to take the college entrance examination, but his identity card was lost. The police immediately contacted the local police station and immediately re-issued the documents for him after verifying the situation, so that he could smoothly enter the examination room the next day. Not long ago, some villagers in the suburbs of __ district needed to apply for endowment insurance after the land acquisition. The relevant departments have time restrictions on handling pension insurance. Therefore, it is very urgent to handle the “farm to non-agriculture” of the household registration. The police gave up the rest and worked overtime, opened a green channel, and centralized the replacement of more than 450 people in a short period of time. Among the more than 400,000 registered accounts, the green channel accounts for 15%.
In the month, the construction site of the national public security information system will be held in __, and the __ branch office card center will be reviewed by leaders at all levels as a visit point. The former deputy minister of the Ministry of Public Security, Luo Feng, and other leaders of the department and the department, and more than 300 public security organs from all provinces and cities across the country fully affirmed the effectiveness of the online application of the certificate, and unanimously praised the __ branch office card center is indeed sincerely doing things for the people . Zhu Entao, former assistant minister of the Ministry of Public Security, also wrote an inscription: "People's satisfaction is our greatest wish!".
Fourth, the power of gathering, the love of the people
__The 8 female police officers in the card center always give smiles to the people and leave the difficulties to themselves. They regard "people's satisfaction" as the only pursuit of the central work. They always take the voice of the people as the first signal, take the needs of the people as the first goal, and regard the satisfaction of the people as their greatest wish. They have successively won the "National March 8 Red Flag Group." ", "National Women's Civilization Demonstration Post" and other lofty honors.
Since the establishment of the Shenzhen Stock Exchange Center, it has received more than 1 million consultations from the public, accepted more than 30,000 documents, and handled more than 420,000 registrations, including 150,000 for holidays and rest days, and handled 260,000 ID cards for residents. More than 0.4 million certificates were issued, and more than 280,000 household registration certificates were issued, providing more than 400,000 pieces of demographic information for the community and other related units. They received more than 300 people every day and answered the people's telephone consultations more than 200 times. But even in the face of such heavy workload, they maintained excellent service every time they signed or received, and there was no effective complaint.
Rescuing the people, solving the difficulties of the people, and eager to help the people. In China, the hukou has a special connotation that involves the vital interests of the people. All the police keep in mind the interests of the people, and they always have the people in their hearts. With deep feelings, they help the people solve the various problems encountered in the handling of the household registration. Due to various reasons, some people's households have problems with information, incomplete documents, and long-term separation of households. The police are always trying to make people think and try their best to solve problems for the people in the case of policy approval. __ District Lipu District Lixia Neighborhood Committee lived a lonely old man Xu Master, life is helpless, hoping to enjoy the government policy to run old-age insurance to solve the worries. The date of birth in his household registration book was 1941. In accordance with the relevant regulations, the old-age insurance must pay a lot of fees, but the elderly can not afford the money. The old man told the police that he was born in the 1930s and that the date of birth on the household registration book was wrong. According to the memories of the old people who lived in Shanghai and Yuhang, the police got in touch with the Shanghai Public Security Bureau. They found that Fangbin East Road was similar to Wang Binlu, which was recalled by the elderly. After several checks, he finally verified that his birth time was 1933, which solved his worries about handling pension insurance. Examples of solving problems for the public like this are innumerable in the __ branch office card center.
Convenient measures to improve service quality have been introduced. Provided on-site service and appointment service for the squadrons, retired cadres, widowed elderly and disabled persons with disabilities; provided ghost-writing services for the elderly and illiterate people over 70 years old; and implemented the mistakes caused by computer operation or improper work Correction; carry out household registration consultation; certificate limited time commitment to complete, and so on. In September, after the Ministry of Public Security and the Provincial Public Security Bureau issued the household registration management convenience measures, the Household Certification Center printed and printed tens of thousands of publicity materials to promote the community. At the same time, according to the needs of the people, three measures to shorten the time for examination and approval, expand the scope of services, and provide service guides were introduced. Since the beginning of this year, the police of the Card Center have used the rest day to visit all the communities, units and universities in the area to investigate the actual living conditions of the resident population and some difficult problems in the management of the household registration, and obtained first-hand information and consolidated the basic work. . They also set up special photo information collection points in __ universities and colleges according to the characteristics of the secondary exchange certificates issued by college students, so that students can apply for second-generation certificates.
Innovate in inheritance and strive for outstanding performance. Down-to-earth, working together, and forgetting to work, this is the fine tradition of the __ branch office card center. Faced with the new situations and new tasks that emerged under the new situation, all the staff have completed their tasks with great responsibility and responsibility. In July, the second-generation resident ID card was re-issued, and the household certificate center standardized the series of operation procedures such as information collection, new certificate issuance, old card collection, household registration, and static project modification. For portrait collection, information synthesis, and documents. Important links such as issuance are subject to fixed responsibility. In response to the people's dislike that the renewal program is too complicated, the relevant work links are integrated, and a set of convenient and quick renewal procedures such as account verification, cost payment, photo taking, and photo confirmation are developed. Cooperated with the postal department to carry out the “Second Generation Certificate” postal courier service, and ensured that the public received the new certificate within 7 working days. Send information in a timely manner through the public security newsletter platform, and inform the applicants to receive the second-generation certificate in a timely manner. For the people who are far away from the road, the second generation of certificates will be used to provide on-site services. For the elderly or those with limited mobility, the special vehicle transfer service will be implemented, and the “second generation certificate” renewal work will be completed with high quality, and the household registration and population information will be completed in the city. Ranked first in the data quality assessment.
__The card police center's delicate and responsible work style has won the praise of the people. In the public security organs' unannounced visits and questionnaire surveys over the years, the satisfaction rate of the people has always been above 99.5. A netizen called for the promotion and learning of the experience of the IDC in the entire service system in China's "Tianyi Forum". The post wrote: "I have handled the household registration matters at the __Certificate Center a few years ago. Their enthusiastic working attitude, skilled work skills, pragmatic work style and efficient work efficiency have left me deeply. Impression. I think, if other window units of our service system can be like them, while improving their service quality and strengthening their own construction, the public has more understanding and a harmonious atmosphere. I hope to completely abandon it. In the past, the style of 'difficult to enter, ugly, and difficult to handle', I hope that the leaders will sum up the experience of the __Certificate Center and promote and learn throughout the service system."
"There is no best service for the people, only better." "People's satisfaction is our greatest wish." It is precisely because of this firm belief, persistent pursuit and selfless dedication that the work of the __Certificate Center can always maintain innovation, progress and development, and constantly win the praise of the party and the people, and also spur the collective Going towards a new, higher goal.
First, the tree fights for the first, the team building foundation
"In all public security work, team building is fundamental and guarantee." In recent years, the __Certificate Center has guided xx instructions and adopted the socialist rule of law concept as the ideological platform, firmly grasping the regularization of the team. The main line, in accordance with the requirements of "people must be spirited, things should be neat, speak with anger, and work must be fair", further improve the team's overall combat effectiveness and service capabilities, and shape the new image of public security service windows.
Adhere to the team's exemplary rate. The __Certificate Center has a good team of political firmness, pioneering and innovative, solidarity and cooperation, and diligent and honest government. Members of the team often said, "Where the police want to do it, they must do it first; if the police do not do it, they will take the lead and do nothing." Driven by the leadership team, all the police and staff members are dedicated and dedicated, and selfless dedication, forming a good situation of "the team is efficient and efficient, the party members are outstanding, and everyone strives for first-class".
Seize the carrier of ideas. __The Card Center strives to improve the internal quality of the team through the ideological carrier surrounding each activity, and continuously improve the team's cohesiveness and combat effectiveness. Adhere to the political learning system every Wednesday night, hold a study column, educate through the socialist rule of law concept, law enforcement for the people's education, "implement the 16th National Congress, comprehensively build a well-off society, how to do public security", discussion activities, discipline and education, etc. The carrier of thoughts regards ideological and political construction as the lifeline and central link of team building. Organize the writing of "If I am a witness public", "a successful reception process" and other experiences, exchanges and enhance service awareness. For many years, he has been insisting on the introduction of new police education, accepting traditional education, enhancing the sense of responsibility and collective honour of the new police, and changing roles and determinations under the "pass, help, and bring" of the old police.
Consolidate teamwork. __Certificate Center through daily ideological and political work, often analyze the ideological status of the police, timely grasp the ideological dynamics of the police, unite the team spirit, and enhance the team's fighting vitality. Long-term adherence to the implementation of the "five must talks", that is, the police and staff members encounter setbacks and difficulties in the work, there will be talks between the comrades, and there will be talks between the comrades, and the people will be wronged and will be wronged. I have a system of talks that requires a discussion. Concerned about the work, thoughts and life of the police, timely commendation and affirmation of the police's progress, regular or irregular visits to the police family, organization of mother and child summer camps, vacations and other activities, improve the food in the cafeteria, ensure the high degree of unity of all personnel, twist into one Strands.
Strengthen team training. It is the key to win the hearts of the people in the __ branch office card center by seeking the quality of the certificate and seeking the development with the efficiency of the certificate. In order to improve the business skills of the police, the card-entry center takes effective training of basic skills as an effective starting point, establishes and improves a long-term training mechanism, and regularizes business training, from the basic knowledge to be aware, the basic skills to be met, and the basics that should be Start with physical strength and strengthen the comprehensive quality of the police. Professional teachers and leaders of higher-level business departments are often invited to conduct counseling, and carry out trainings such as household registration business, various etiquette, Mandarin and foreign affairs knowledge. Reasonably deal with the contradiction of "work training", actively carry out physical fitness and skill training, and organize civilian police to participate in various competitions such as shooting, long-distance running, and billiards. Through strong education and training, we will improve the overall quality of the police and enhance the combat effectiveness of the team.
Second, seek service strategies, establish a system to promote development
The __ district is located in the __ hot land of economic development, with frequent population movements. __The police station of the branch office is responsible for serving the overall situation of economic development, boldly planning service initiatives, building a system of legislation, improving work efficiency and serving local economic development.
Improve the internal management system. Adhere to the system to grasp the team, and successively formulated a number of internal work management systems such as "Military Police Job Responsibilities", "Appraisal Measures", First Accountability System, and One-Time Notification System. Strengthen the police open system, publicize the work flow, scope of duties, complaints and complaints, and hire government departments, community cadres, school teachers, ordinary people and other people from all walks of life to act as supervisors and police officers. Police officers are required to wear police uniforms, wear employment certificates, stand-up services, and hand-delivered materials. From the aspects of service image, environmental image, quality of certification, civilized language, and public feedback, the assessment results are evaluated as the basis for the evaluation of the year-end evaluation.
Improve the service standards for the people. In response to the problems of high-income, opaque, approval procedures and cumbersome documents for the accounts reflected by the public, the Card Center carefully studied the spirit of the higher-level files, summed up the previous procedures for handling household registration, and simplified the approval procedures without violating the regulations. The certification materials have formulated the “Regulations on the Management of Household Registration Management”, which clarifies that 15 common household registrations are handled on the spot when the public declares, and 11 kinds of household registrations are handled within 5 working days after being investigated and verified by the police station’s community police. Reported to the Public Security Bureau for approval, and informed the public at the same time in the form of "convenient people". At the same time, it also strictly implements the first-inquiry responsibility system, clearly stipulating that the "Windows" police are the first responsible persons to receive the people who are the licensees, and the people's affairs are inquired, recorded, and answered well, and the people are never allowed to run empty and detours. The people are really satisfied with the excellent service and rigorous style.
Improve the construction of hardware and software. With the support and attention of the leaders of the party committee and the branch, the card-certification center has set up a service hall of 350 square meters, with office space, window lobby, duty room, and camera waiting room. The window lobby has set up on-site office bulletin board, service guide list, convenience service box, and added tables, chairs, pen paper, reading glasses, drinking water equipment, newspapers and other items to provide convenience for the people. Strictly implement the smile service and civilized language, and make a smile to the people, a chair to give a seat, a good greeting, a cup of tea and warm heart, come to have a voice, ask for a reply, and send a voice. It also organized the police to go to the banking and labor departments and other certification agencies to experience the experience of accreditation and experience, to carry out empathy, improve service measures, and make the people to the card center as friendly, warm and convenient as at home.
Third, the first road to innovation, innovative measures to increase momentum
__Certified Public Security Bureau believes that “there is no best service for the people, only better”. They have repeatedly used honor as a new starting point for serving the people, working hard on innovative working methods, advancing with the times, pioneering and innovating, from the public. Reflecting the difficulties and hot issues, reforming, innovating, pursuing new developments in innovation, and launching initiatives in the city and the province.
The first to launch the "all-weather accreditation center." In order to facilitate the public, the CSI took the lead in launching a 365-day, 12-hour work-free system with no rest days, 8 am to 8 pm. The introduction of this system staggered the time for people to go to work and apply for permits, so that people of different classes and different positions have time to apply for household registration documents, which is called “all-weather accreditation center” by the public.
The first to launch a mobile identity card service. In the month, the city took the lead in launching mobile authentication services. It is specially equipped with a mobile license card, often working overtime to go to the community and colleges and universities to carry out on-site certification services, publicize household registration policies and regulations and accept public consultation. Analyze and classify the issues that are common to the people's letter consultations, and make them into publicity materials for distribution to residents and students. Since then, the community notice system under the mobile permit has been implemented, and the community police office has informed the residents in the area in advance to enable more people to receive services. In the month, the __ district comprehensively adjusted and changed the house number. This work involves nearly 10 items such as account, real estate, hydropower and telecommunications. In order to facilitate the people, the police went to the community to carry out the procedures for changing the household registration address with copiers, computers and printers. In the past five years since the launch of the mobile permit, the footprint of the __Certified Center Police has traveled all the communities in the __ district, and more than 12,100 account certificates have been issued. More than 39,500 people have been consulted on the spot, which has been welcomed by the general public.
The earliest implementation of account online circulation approval. In order to shorten the examination and approval time, the ID card center fully utilized the modern information network technology, and implemented the online registration and approval of the household registration in the city. On-line approval is to apply for the approval of the residents' applications, and to conduct online circulation approval between the window police of the household card center, the community police of the police station, and the office and director of the household card center. This is a major innovation in the work of accreditation. It is another example of modern science and technology applied in public security work, and it is also a new attempt to implement the information policing strategy. Not only realized the sharing of account information resources, but also significantly shortened the time of household registration approval, improved the efficiency of the certification, and more convenient for the people.
Create a "three four five" quality service project. Since its inception, it has been creating the "Three-Four-Five-Year" quality service project, that is, "three-voice service" - to have a voice, to answer questions, to send voices; "four-heart reception" - reception to be enthusiastic, explain Be patient, work carefully, and service should be true; "five likes" - when you are busy, you have the same kind of things, you have the same kind of foreign affairs, you are familiar with people, you can lead people, work time and rest time. It has created a good atmosphere for the public.
Open up a green channel for certification. In order to solve the problem of rapid certification for special people, the Card Center has opened up a green channel to provide fast service for active military personnel, elderly people over 70 years old, disabled people, pregnant women and other objects. During the college entrance examination and civil service examinations, the police force will be increased and urgently urgent. At 8 o'clock on the evening of June 6, the policeman who was preparing to leave work suddenly received a call from an anxious candidate, indicating that he was going to take the college entrance examination, but his identity card was lost. The police immediately contacted the local police station and immediately re-issued the documents for him after verifying the situation, so that he could smoothly enter the examination room the next day. Not long ago, some villagers in the suburbs of __ district needed to apply for endowment insurance after the land acquisition. The relevant departments have time restrictions on handling pension insurance. Therefore, it is very urgent to handle the “farm to non-agriculture” of the household registration. The police gave up the rest and worked overtime, opened a green channel, and centralized the replacement of more than 450 people in a short period of time. Among the more than 400,000 registered accounts, the green channel accounts for 15%.
In the month, the construction site of the national public security information system will be held in __, and the __ branch office card center will be reviewed by leaders at all levels as a visit point. The former deputy minister of the Ministry of Public Security, Luo Feng, and other leaders of the department and the department, and more than 300 public security organs from all provinces and cities across the country fully affirmed the effectiveness of the online application of the certificate, and unanimously praised the __ branch office card center is indeed sincerely doing things for the people . Zhu Entao, former assistant minister of the Ministry of Public Security, also wrote an inscription: "People's satisfaction is our greatest wish!".
Fourth, the power of gathering, the love of the people
__The 8 female police officers in the card center always give smiles to the people and leave the difficulties to themselves. They regard "people's satisfaction" as the only pursuit of the central work. They always take the voice of the people as the first signal, take the needs of the people as the first goal, and regard the satisfaction of the people as their greatest wish. They have successively won the "National March 8 Red Flag Group." ", "National Women's Civilization Demonstration Post" and other lofty honors.
Since the establishment of the Shenzhen Stock Exchange Center, it has received more than 1 million consultations from the public, accepted more than 30,000 documents, and handled more than 420,000 registrations, including 150,000 for holidays and rest days, and handled 260,000 ID cards for residents. More than 0.4 million certificates were issued, and more than 280,000 household registration certificates were issued, providing more than 400,000 pieces of demographic information for the community and other related units. They received more than 300 people every day and answered the people's telephone consultations more than 200 times. But even in the face of such heavy workload, they maintained excellent service every time they signed or received, and there was no effective complaint.
Rescuing the people, solving the difficulties of the people, and eager to help the people. In China, the hukou has a special connotation that involves the vital interests of the people. All the police keep in mind the interests of the people, and they always have the people in their hearts. With deep feelings, they help the people solve the various problems encountered in the handling of the household registration. Due to various reasons, some people's households have problems with information, incomplete documents, and long-term separation of households. The police are always trying to make people think and try their best to solve problems for the people in the case of policy approval. __ District Lipu District Lixia Neighborhood Committee lived a lonely old man Xu Master, life is helpless, hoping to enjoy the government policy to run old-age insurance to solve the worries. The date of birth in his household registration book was 1941. In accordance with the relevant regulations, the old-age insurance must pay a lot of fees, but the elderly can not afford the money. The old man told the police that he was born in the 1930s and that the date of birth on the household registration book was wrong. According to the memories of the old people who lived in Shanghai and Yuhang, the police got in touch with the Shanghai Public Security Bureau. They found that Fangbin East Road was similar to Wang Binlu, which was recalled by the elderly. After several checks, he finally verified that his birth time was 1933, which solved his worries about handling pension insurance. Examples of solving problems for the public like this are innumerable in the __ branch office card center.
Convenient measures to improve service quality have been introduced. Provided on-site service and appointment service for the squadrons, retired cadres, widowed elderly and disabled persons with disabilities; provided ghost-writing services for the elderly and illiterate people over 70 years old; and implemented the mistakes caused by computer operation or improper work Correction; carry out household registration consultation; certificate limited time commitment to complete, and so on. In September, after the Ministry of Public Security and the Provincial Public Security Bureau issued the household registration management convenience measures, the Household Certification Center printed and printed tens of thousands of publicity materials to promote the community. At the same time, according to the needs of the people, three measures to shorten the time for examination and approval, expand the scope of services, and provide service guides were introduced. Since the beginning of this year, the police of the Card Center have used the rest day to visit all the communities, units and universities in the area to investigate the actual living conditions of the resident population and some difficult problems in the management of the household registration, and obtained first-hand information and consolidated the basic work. . They also set up special photo information collection points in __ universities and colleges according to the characteristics of the secondary exchange certificates issued by college students, so that students can apply for second-generation certificates.
Innovate in inheritance and strive for outstanding performance. Down-to-earth, working together, and forgetting to work, this is the fine tradition of the __ branch office card center. Faced with the new situations and new tasks that emerged under the new situation, all the staff have completed their tasks with great responsibility and responsibility. In July, the second-generation resident ID card was re-issued, and the household certificate center standardized the series of operation procedures such as information collection, new certificate issuance, old card collection, household registration, and static project modification. For portrait collection, information synthesis, and documents. Important links such as issuance are subject to fixed responsibility. In response to the people's dislike that the renewal program is too complicated, the relevant work links are integrated, and a set of convenient and quick renewal procedures such as account verification, cost payment, photo taking, and photo confirmation are developed. Cooperated with the postal department to carry out the “Second Generation Certificate” postal courier service, and ensured that the public received the new certificate within 7 working days. Send information in a timely manner through the public security newsletter platform, and inform the applicants to receive the second-generation certificate in a timely manner. For the people who are far away from the road, the second generation of certificates will be used to provide on-site services. For the elderly or those with limited mobility, the special vehicle transfer service will be implemented, and the “second generation certificate” renewal work will be completed with high quality, and the household registration and population information will be completed in the city. Ranked first in the data quality assessment.
__The card police center's delicate and responsible work style has won the praise of the people. In the public security organs' unannounced visits and questionnaire surveys over the years, the satisfaction rate of the people has always been above 99.5. A netizen called for the promotion and learning of the experience of the IDC in the entire service system in China's "Tianyi Forum". The post wrote: "I have handled the household registration matters at the __Certificate Center a few years ago. Their enthusiastic working attitude, skilled work skills, pragmatic work style and efficient work efficiency have left me deeply. Impression. I think, if other window units of our service system can be like them, while improving their service quality and strengthening their own construction, the public has more understanding and a harmonious atmosphere. I hope to completely abandon it. In the past, the style of 'difficult to enter, ugly, and difficult to handle', I hope that the leaders will sum up the experience of the __Certificate Center and promote and learn throughout the service system."
"There is no best service for the people, only better." "People's satisfaction is our greatest wish." It is precisely because of this firm belief, persistent pursuit and selfless dedication that the work of the __Certificate Center can always maintain innovation, progress and development, and constantly win the praise of the party and the people, and also spur the collective Going towards a new, higher goal.
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