[Boutique] front desk clerical internship report

Part 1: Front desk clerical internship report

Since last year, I have been working as a front desk clerk in the management department. I have been working seriously and responsibly. At the end of this year, I summarized the work situation last year as follows:

1. Complete the routine work of the clerk in a serious and responsible manner, as follows:

Carefully make answers to incoming calls, reception work for visitors, and do a good job in ordering and booking water;

Do a good job in the purchase plan and consumption summary of stationery;

Do a good job of monthly attendance;

Do a good job in managing long distance calls;

The books and magazines in the company are numbered and sorted to form electronic documents, so that the management of books and magazines can be standardized;

Assist in the recruitment process;

Do a good job in office housekeeping. In the meantime, the exhaust fan caused the power supply to trip several times to coordinate with the decoration company and the property management office; pay attention to the maintenance and replacement of the plants and the cleaning and cleaning in the office; pay attention to the office equipment such as photocopiers, printers and hot melt binding machines. Maintenance.

2. While completing the above work, the company has also successfully completed the work of the company's temporary arrangements, such as:

Organize monthly team activities. He has organized training in Jinan University, Tianhe Company Swimming, Tianhe Company Grill, Yuancun Culture Palace, and Conghua Hot Spring Resort. They have achieved good results, strengthened communication between colleagues and invigorated the company atmosphere. In addition, at the end of September, employees were planned to send a favor to the conference, and Wu Tao and other departing employees were sent away.

Run the company's internal magazine. From July to December, a total of five issues were published. After investigation, it is generally believed that the standard is acceptable. However, because most people are unable to submit their work due to busy work or other reasons, there is a problem of insufficient manuscripts in each issue. The failure to find ways to mobilize the enthusiasm of the staff for writing, in addition to their own reasons, is also related to other factors such as management.

Construction of the company website. Since there is no experience in making web pages, there are many technical problems that I don't know how to achieve. In the process of continuous learning, the homepage was revised, and some links such as company products were realized. This work has come to an end because the company image needs to be re-planned.

Part 2: Front Desk Clerk Internship Report

On June 27, 2019, I started my internship in Suzhou Fuyao. It is also the first time I have stepped into a social university, a school that I can never graduate.

Graduation internship is an experience that every student must have. It allows us to understand the society in practice. We have learned a lot of knowledge that we can't learn in class. We have benefited a lot, opened our horizons, and grew our knowledge. We will further lay a solid foundation for the society in the future. Since the unit I was internship was a private company, my first job was not busy and I didn't feel very tired. Just keep it at the front desk and next to the phone every day. On the first day, I had a backache because of sitting for a day.

But after a few days, I got used to it. I learned some office knowledge from the leaders of the same office every day. Just stepping into the job, I found that many of them did not understand. Although the majors I have learned don't come in handy at this time, I think I should learn more, have a few skills, and I can give myself more choices when I am looking for a job. I have been working for nearly eight months now. In just over seven months, I have thought about doing it for a month. Maybe I just started working, sometimes I can't stand the "qi" given by the leader. I feel very uncomfortable in my heart. I want to resign and change my job again. But calm down and think about it, and change your job. Isn't it the same under other people's hands?

At the beginning, you should do your work in a down-to-earth manner. After all, there is no work experience. Now, if you have the opportunity, you must exercise yourself from all aspects. Otherwise, if you miss something, you will not do well. My current job, I feel that the treatment is quite good compared to other people, sometimes I feel very happy, not compared with other people, work is not difficult, it is easy to enter the work, the key is to learn People speak, attitude and do things. Due to the lack of experience, I am still lacking in this aspect. Now I understand how good it is to be a student at school! Work sooner or later, enter the society sooner or later, and face these things that can't be avoided sooner or later. Therefore, now I cherish the opportunity of learning. It is better to learn more than to learn. It is better to spend the same time and learn more. It will be of great help to the future career. My main job here is the following:

1. Clean the front desk in the morning from Sunday to Monday.

2. Responsible for answering and inquiring about the front desk service hotline. Important matters are carefully recorded and communicated to relevant personnel in a timely manner, without missing or delay.

3. Responsible for the reception of visitors, basic consultation and introduction, and strictly implement the company's hospitality service specifications.

4. Do the sales report for the day from 4pm to 5:30pm.

5. Under the premise of doing a good job of internal affairs, seriously assist other staff to explain the work.

In the position of clerk, there is not much technical labor, and most of them are trivial and repetitive work. Therefore, the setbacks encountered in the work mainly occur in:

1. Bad communication with customers

2, the boss gave a certain job to work, difficult to be competent

3. Disputes with the customer

4. I am sorry for the trivial and repetitive work.

5. Emotional aspects.

For these points I have the following analysis methods:

In the face of setbacks, it may be worthwhile to adjust the mentality to relieve stress. The ancient 曰 "The heavens will descend from the people of Sze, and they must first bitter their minds, work their muscles and bones, hungry their body, empty their bodies, and do what they can to do what they can." Objective, subjective, objective, environmental, and other conditions, find out the causes of setbacks, take effective remedial measures, establish a dialectical setback, and always maintain a confident and optimistic attitude, recognizing that it is the setbacks and lessons that make us Being smart and mature is the failure that ultimately leads to success. Learn to be self-satisfied, tolerate setbacks, to be open-minded, to be optimistic, and to work hard. Be good at turning pressure into motivation, change the inner depression state, and strive for the relaxation of mind and body, and regain success, so that the eyes will face the future.

Embark on the society, we deal with people of all kinds. Because of the relationship of interests and busy work, many times colleagues will not be as cold as you are. Some of my colleagues smiled face-to-face, but in the back, they tried their best to climb the shoulders of others, so I often couldn't adapt to the school gate. I feel that there may be no complete process in the list tracking of the school, which leads to the phenomenon of competition. Now the relationship between people is sometimes a bit nervous, but the environment often affects one's work attitude. Therefore, the low mood of office workers leads to inefficient work. They just wait for work every day and go back to accompany their families earlier. Occasionally, having a birthday for a colleague and a gentle condolence when you are sick can help create a harmonious working environment. More than once on the TV, I saw the sinisterness of the workplace, and the right and wrong between colleagues in the office. In my case of a newcomer, I think what I can do is to "head down and work hard, and look up less gossip." And through, this internship is more aware of how precious the relationship between classmates is. I want to keep no comment, not to say right and wrong, and not to argue with my colleagues.

Years and years, with the care and support of colleagues and leaders, with the help of colleagues, through their continuous efforts, I quickly adapted to the environment, adapted to new jobs, looked back, and had the advantages to inherit and carry forward. There is a lack of learning to improve. I always think that it is not knowledge, but an ability called self-study. "A journey of a thousand miles begins with a single step. After participating in the work, I deeply understand the true meaning of this sentence. In addition to English and computer operations, the theoretical knowledge of textbooks is rarely used. I am serving. I am a clerk. I usually only answer the phone at work, and I handle some daily files. I have almost no use of the professional knowledge I have learned. But in the process of internship, I have carefully observed and studied with humility. I got a preliminary understanding of the specific business of the office clerk's work, expanded my professional knowledge, and learned a lot about the enrollment training and publicity. This has a close relationship with the major I have studied, this internship. In order to develop the normal work in the future, it has laid a solid foundation. In terms of personal development, the most influential to me should be the work style of a social person and the important role of professional knowledge in the work process, because these are me. Aspects that have not been touched in school.

In the days when we came to our Guangmao School, we learned a lot of knowledge that we couldn’t learn at all in the classroom. It also opened up our horizons, grew our knowledge, and laid a solid foundation for us to further move into society. Maybe it’s an internship. The short days and the fact that I am not a secretarial professional, the understanding of some secretarial work only stays on the surface, just watching people do, listening to people how to do it, not being able to personally feel, specifically handling some work, so failed to understand its essence, However, through internships, I have deepened my understanding of the basic knowledge of secretarial. Recognizing that we must do a good job in daily corporate secretarial management, we must pay attention to the management of theoretical knowledge, but also combine practice and theory. Work harder, learn from each other's strengths, and ask for advice. I believe that I will be more comfortable in my future work, and my performance will be even better! No matter where I work, I will work hard!

Part 3: Front Desk Clerk Internship Report

1. Purpose of Internship: Consolidate the main business knowledge of business administration, improve practical skills, enrich practical work and social experience, master operational skills, and apply the relevant theoretical knowledge of business administration majors learned in books to work practice. Use theory to deepen the perceptual knowledge of practice, use practice to verify the accuracy of theoretical knowledge, and actively explore the nature and laws of daily management.

2. Internship date:

3. Internship unit: Fujian Xinhua Co., Ltd.

Company Profile: Fujian Xinhua Co., Ltd. was established in 1999. It is a joint-stock enterprise integrating R&D, production and trade. The factory covers an area of ​​250,000 square meters and has nearly 2,500 employees. Under the strategic guidance of “taking the path of resource recycling, vigorously developing the recycling economy, and promoting the sustainable development of enterprises with a high sense of social responsibility”, we have established multi-industry management systems such as non-woven fabrics, chemical fiber and garment manufacturing. Deepen the development of chemical, dyeing and finishing, fabric finishing, environmental engineering, resource recycling and other projects to form an industrial cluster.

The company is one of the top 300 industrial enterprises in Fujian, the top 300 private enterprises in Fujian, and the top 10 textile and garment manufacturing enterprises in Fujian Province. It has been identified by ISO9001 Colon 2000 Quality Management System and ISO14001 Environmental Management System. The COSTIN trademark was awarded the famous trademark of Fujian Province, and the costin brand non-woven fabric was awarded the famous brand product of Fujian Province.

The non-woven technology R&D center jointly established by the company and Tianjin University of Technology has been strongly developed by Fujian Provincial Enterprise Technology Center. The research and development, production of differentiated functions of polyester staple fiber, new environmentally friendly shoe materials, filter materials, functional non-woven fabrics, geotextiles in Fujian, Guangdong, Wenzhou, Shenyang, Chongqing and other materials market share a considerable share, exported to Europe, America, Southeast Asia.

4. Main content of internship: Internship position: front desk clerk

Internship Responsibilities: 1. Reception work colon is responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications, and maintain good courtesy. When the visitor enters the reception hall, he will pay attention to the ceremony, “Hello, who are you looking for?”, and ask the visitor to sit in, please introduce the relevant area after the request, put the tea in 1 minute, and be responsible for adding water and updating the ashtray;

2, sanitation and cleaning work: responsible for the company's front desk or consulting reception room for sanitary cleaning and table and chair placement, and keep it clean and tidy;

3, the switchboard service work: ringing within 3 sounds must be answered, "Hello, 'Xinhua'"; call to find "general manager", the decision is advertising, should not be directly transferred, should ask what is transferred after the relevant Department; do a good job in inquiries, important matters are carefully recorded and communicated to relevant personnel, no omissions or delays;

4. Regularly check the inventory of the office supplies warehouse, and issue the purchase requisition according to the requirements, and then submit it to the purchasing department for signature; check the daily office supplies purchased and check the accounts in time; Register and timely record; and promptly hand out the warehousing certificate to the relevant department;

5. Responsible for sending and receiving management newspapers, letters, faxes, timely delivery to the leadership or delivery to the client upon request;

6, safe work: check the photocopying machine before leaving work, turn off all power, responsible for closing the doors and windows;

7. Accept the work arrangement of the administrative manager and assist the personnel clerk to do other work of the administrative department.

Views on the company: During the internship process, at the front desk, such a position that is relatively easy to access the company's internal files and senior management personnel, it helped the information collection. I used diligence, diligence, diligence, The diligent approach has a more comprehensive and in-depth understanding of the daily management of Xinhua. After the system understands the characteristics, methods and operational rules of the company's operation and management, it has a deep understanding of Xinhua's business philosophy and corporate spirit. Mainly in the following aspects: First, adhere to the business as the leader, and constantly construct a new profit model

In the face of intensified market competition, Xinhua shares can be based on the fundamentals, adhere to the business as the leader, open up information channels, actively seize market share, continuously increase research and development efforts, and constantly construct new profit models. Through the Dongfeng of the Industrial Year, under the strategic guidance of “taking the path of resource recycling, vigorously developing the recycling economy, and promoting the sustainable development of enterprises with a high sense of social responsibility”, we have established non-woven fabrics, chemical fiber, garment manufacturing, etc. The multi-industry management system will also deepen the development of chemical, dyeing and finishing, fabric finishing, environmental engineering, resource recycling and other projects to form an industrial cluster. At the same time, the import and export company has taken the pioneering strategy of “going out” as the mainstay, and seized the foreign market and entered the domestic competition. At present, the research and development, production of differentiated functions of polyester staple fiber, new environmentally friendly shoe materials, filter materials, functional non-woven fabrics, geotextiles in the Fujian, Guangdong, Wenzhou, Shenyang, Chongqing and other materials market share a considerable share, exported to Europe, America, Southeast Asia area.

Second, start the enterprise talent alliance strategy, and promote the brand advantage with scientific research

Since 1999, Xinhua has been striving to update the concept of market competition. The company's leaders attach great importance to the use of talent strategic alliances. The non-woven technology research and development center jointly established with Tianjin University of Technology has been realized by the Fujian Provincial Enterprise Technology Center. The establishment of the pool, in the spirit of "the use of talented and talented people to reuse; the use of talented and talented colons; the use of talented people without colons" is the purpose of employing people, widely attracting outstanding talents, industry elites and Xinhua to develop together, constantly To supplement the talent blood of Xinhua. Pay attention to the cultivation and improvement of employee culture. Constantly borrowing the successful experience of foreign corporate culture to encourage them to develop their individuality, through various forms of education and training, to make each employee's skills more professional, and to firmly meet the confidence of future challenges. Continuous cultivation and development of outstanding employees is Xinhua's greatest wealth. Under the concept of “employing people not to avoid enmity, not to avoid relatives, is gold, and Xinhua will shine”, all employees of Xinhua are based on the philosophy of “community with others and mutual help” to compete and compete. Growth, progress, and behavioral standards, and the company's simultaneous development and growth.

Xinhua 1 attaches great importance to scientific and technological research and development as the vitality of the company. The savvy is the wisdom of the talent team to achieve the brand and quality of Xinhua. In order to make Xinhua products more perfect, we will hire a group of senior technical consultants and senior professional titles. At present, the company has recruited 40 R&D personnel, including 4 professors, 2 associate professors, 6 doctors and 5 masters. It also has research equipment and instruments with an original value of 11.8 million yuan. With strong independent research and development and innovation capabilities, he is good at research and development of various functional fibers, non-woven fabrics and high-end apparel fabrics. Continuous independent innovation ensures the quality and speed of new product development; possessing a young research and development force, it guarantees that Xinhua is unique in the research and development of non-woven shoes. And in the strategic practice of alliance with many economically strong fraternal units, such as through cooperation with the UK SGS, constantly improve the internal quality management and assurance system; through cooperation with well-known brands at home and abroad, continue to expand the marketing network, etc., to achieve capital, The sharing of management resources such as talents and technologies has increased the economic vitality of the company, enabling Xinhua to focus on its own “brand” advantages and provide a good opportunity for development.