Tourism Professional Internship Report

My name is XX. I am a tour guide student of XX Vocational and Technical College. I am a freshman this year. My internship is an internship at a scenic spot in XX. It is called Yunmeng Mountain. It is a beautiful attraction. I like my internship unit very much.
First of all, I would like to talk about the understanding of the tour guide and the skills that I think the guide should have and the skills of the group. In the daily life, in the tourism industry, the tour guide has always been a sensitive and hot topic.
What is the guide?
A tour guide is a kind of job, a career. So some people say that the tour guide is "a mouth, two legs; travel all over the mountains and water."
A mouth to say. What to say? To say that the mountain is going to water. How to say it? To be eloquent, to play; to point to the mountains and to promote the words; to be enthusiastic, to be passionate; to be tender and tender. . . . . .
Two legs are going to go. How to go? That is, don't go back, don't take the road of repetition, don't walk the road, don't take the road of failure. Leading tourists to see the places of interest of Greater China and the mountains and rivers that travel throughout the country.
The tour guide is the "five major members."
It is the propagandist who wants to publicize science, disseminate knowledge, promote culture, and promote the building of spiritual civilization.
It is a safety officer to pay attention to driving safety, travel safety, accommodation safety and personal safety.
It is a health worker who has to understand some medical knowledge and first aid knowledge; he will deal with unexpected events on the road.
It is a waiter - to solve the problem of eating, living and entertainment.
Therefore, we must be wholeheartedly and sincerely treat tourists with enthusiasm. Treat people with sincerity and emotional people.
Travel six to vegetarian food for the people to eat for the day, to know some local specialties, such as Sichuan cuisine Cantonese cuisine; and local specialties and snacks, etc., to arrange the tourists' dinner.
Suyi should know the accommodation standards, room facilities and service content and service range of the places you go to.
If you want to know about transportation, you will have time and pay attention to driving safety. It will also create a journey atmosphere, such as jokes, guessing riddles, storytelling, and games, to relieve the silence of tourists.
You must know the places of interest and scenic spots, the scenery and the scenery, and the achievements and customs of the localities.
Entertainment must be participatory, entertaining, fun and artistic.
Buying one is not misleading, not selling fakes, not being deceived.
Some people say that the tour guide is the facade and banner of the travel agency, indeed. A good travel agency must have good guides, excellent guides and best-selling guides. These people are the pillars of travel agencies.
Because the tour guide is so important, it is not too much to say that the tour guide is completely called the soul of the travel agency.
The tour guide has professional and amateur points.
If someone asks me what I will do in my next life? I will be very proud to tell him that I will travel in the next life and be a tour guide. To pay for it? Because I really like it, really love it.
As the saying goes, "Three hundred and sixty lines, the best of the line", it seems far more than now. What does “No. 1” mean? It refers to the leader in a certain professional field.
What is the leader? It is the outstanding in all aspects of the tour guide work. What is the specific performance? It is mainly reflected in the way of thinking, expression, efficiency, and resilience. That is what we usually say is that there is a "general demeanor."
General style: Be bold and careful, do not panic when you are in trouble, have a good grasp of the chest, command if you decide; to endanger the life, to turn the tide. "There will be no need to be outside the life of the king." In the event of an emergency, it must be dealt with decisively, and it can stand alone; because "the sea is flowing, the hero is true."
The tour guide is a form of image: holding a small flag, a small trumpet on the shoulder; don't take the BP machine, holding the big brother; wearing a big pocket, oh wow.
Spiritual: Clean and generous; vigorous and vigorous, and arrogant.
The style of the work: The wind is strong, the speech is loud and loud, the answer is dry and crunchy, and the work is profitable. When you say that you are leaving, you will go to Kyushu. The road sees a slap in the face, and the shot is shot.
Hardship: Early in the dark, wearing stars and wearing moons, wading through the mountains; from the chickens to the ghosts, busy as a red. Some people say that the two words of love are so hard, I said that the two words of travel are hard. Therefore, it is necessary to make fun of bitterness and make fun of it.
Tour guides are door technology. Any work has its own expertise, and tour guide work is no exception.
First of all, be responsible. The world is afraid of the word "serious". No matter what, no matter how big or small, only "serious" can dare to "responsible."
In addition to being "seriously", you must be "skilled." There is only one way to "cook". That is to practice more! How far is it going to be practiced? It is necessary to practice "cooking and cooking". The knowledge is "when it is used." Hate less. So usually "fist does not leave the hand without leaving the mouth", when you use it, you can take it easy, such as a few treasures. Only "cooked" can "be made", and only "cooked"

This step is still only a "skilled worker", and there is still a long way to go from the good guides and excellent guides we have said. Don't be discouraged. Since you are in the door, you have to be persevering. Getting started is not difficult, and further education can be done. "There is no difficulty in the world, I am afraid of having a heart. As long as the work is deep, the iron rod is ground into a needle." Kung Fu will definitely pay off. I also need to be multi-functional and versatile. The tour guide team is a land of hidden dragons, so no matter what reason you enter the tourism industry, you must follow the rules. As the working hours of the tour guides grow, the experience grows, and the depth and breadth of the guide tour work must be advanced. If there is an opportunity, further study is needed.
The tour guide is the art of the door to go with the leader. I am the boss when I get on the bus. We know that there can only be one boss on a ship, and most of the old ships have to be turned over. Under normal circumstances, the first thing is to take care of the interests of the majority of people, and not to delay everyone's journey.
Treating strangers: No matter what level you are, I am the biggest when I get on the bus, even if you are the mayor.
Treat acquaintances: Be acquainted with the rules, turn a blind eye, no one in sight, and look at everything. Don't be nervous, then you can play well.
To master the rhythm: the fast is fast, the slow is slow, and the speed is slow.
It is necessary to follow the trend: to see the big trend, to be guided by the situation, to guide in time, can not be screwed.
Follow the feelings: When you feel good, play it out; when you feel bad, adjust it in time. To control your own emotions, you must master the sense of proportion and not chaos.
I want to be a specialist: I want to be versatile, I will say that I will sing, I will jump and drink. If you have some photography, video, calligraphy, painting, etc., it will be very helpful for your guide work.
We must develop our strengths and avoid weaknesses: we must play impromptu and play our own strengths.
If "cooked" is technology, then "smart" is art.
Why do you say this? Because this is not only an improvement in the ability to work, but also a sublimation of the realm of the realm. The art of skill is just right in time. It is a Zheng He who surnamed Zheng’s wife. The perfect art is the skill of the fire, that is, not warm. The degree is just right, it is not too late to publish in a timely manner.
The guide is a species.
Every job needs to have a certain quality, and the tour guide work is no exception. First of all, people must be decent. Psychological factors are better and have a strong ability to withstand. Cultural culture is better, and knowledge is broad and rich. The body is better, and it must withstand the wind and rain.
The guide is a kind of ability.
Guide work is the embodiment of comprehensive ability, or a combination of various capabilities. Different opinions have the same meaning. That is to say, the tour guide must have the ability.
Be socially competent: a man who wants to be a public relations officer and a woman who wants to be a public relations lady.
Have the ability to speak: Speak calmly and vulgarly, and leave plenty of room to see people talking. When you talk, you have to look at the objects, look at the levels, see the timing, and see the occasion.
To have organizational skills, there must be resilience that varies from time to time, from person to person, from place to place.
The guide is a style.
Style is human, that is, human personality. Be kind and natural, talk to tourists, such as the family. It’s also humorous, letting you take part in a trip and remember you many years later. The temperament character should be warm and bold, which will make a deep impression.
Who do you ask when we have a problem when we have a problem? First ask yourself!
Why do you want to ask yourself? Because you can only misunderstand your children if you understand yourself. "It’s impossible to make people stunned." To know why, you need to know why. It’s going to be one after another, again and again, and it’s going to be annoying.
Prepare lessons before you leave: Be sure to know what you are doing. If you want a plan with multiple preparations, you would rather not use it; don’t rush to the rush to fight, and you’re at a loss. To be strong in blogging, you must change your mind and be confident. Imagine a person who doesn't even believe in himself. Will others still believe in you? Ask the peers! In the past, it was always said that the literati were light and the peers were friends. It’s not right! Because the times are different. It is necessary to throw those old ideas and habits into the sea of ​​the East. Don't shut up and be ignorant. It is necessary to learn from each other and communicate with each other; to foster strengths and avoid weaknesses, and to take long and short. Keep up to date with the latest developments and take advantage of it. Ask the society! The society is a big classroom. In this temporary family, there are three streams of education, all kinds of people and so on. All kinds of thoughts, various lifestyles and living habits will be shown stubbornly. The world outside is very exciting, high-rise buildings, mountains and seas; exotic flowers, prostitutes; black and white yellow. Stealing and stealing; everything is there. But the outside world is also very helpless: there are also emergencies, as well as natural disasters and man-made disasters. Sometimes it’s really nowhere to go, there is no door to the ground. Calling every day should not be called the ground is not working.
What to do? On your own! Use your brains to get out of trouble, because there is no way to go. The road is at your own feet.
How can we do this? It is usually to be more thoughtful.
How do you count on someone? Just think more and think more, listen more and talk more, go more and more, and read more. The work is natural, and the Emperor pays off. This emperor is your own. There has never been a savior, nor a god emperor. To rely on friends, the key is to rely on yourself.
What to look at? Ask what? It is necessary to ask for information and information about hotels, restaurants, cruise ships, fleets, travel agencies, management committees, etc. I looked and asked to remember that there will be benefits in the future. It can be used in critical situations and in times of crisis.
The tour guide is more of a science because the tour guide is a profession, it is an image, it is a door technology, it is a door art; it is a kind of genus, it is a kind of ability, it is a style; so it is also a kind of learning, but also a subject. It is a discipline that must treat it with a scientific attitude and study it.
Nowadays, our university has basically a tour guide major. The National Tourism Administration has a tour guide qualification and a tour guide level test every year.
All of this opens the door for us and provides opportunities. Therefore, we must be good at grasping it and grasping it. If you want to take advantage of the situation, you should wait for it, and you must catch up.
In a word, you have to do middle school and learn to do it! "Book Mountain has no roads to be a path, and there is no end to learning the sea."
Learning the sea is boundless, life is short. The times are moving forward and society is developing. Therefore, the tour guides must constantly establish new heights, constantly challenge themselves and constantly surpass themselves.
Practice the true knowledge, let us exercise and grow in our own jobs, and become a steel in the wind and rain.
Now it is a competitive society, and it is a matter of enthusiasm. Therefore, the survival of the fittest becomes a historical necessity. After the waves of the Yangtze River, the waves are pushed forward and the sea is rushing to the sea. I believe that blue is better than blue, and a generation is stronger than a generation.
I believe that after the current transitional period of chaos, in the near future, after a big wave of sand, there will be a large number of outstanding and outstanding tour guide groups. At that time, people will look at the tour guide team and re-evaluate.
My future employment is to make better use of the knowledge I have learned in the travel agency to mix my own sky in the travel industry, so I think that there should be a lot of ability to work in a travel agency in the future.
Competence is the sum of the necessary knowledge, skills, skills and ways of life to complete a specific activity, including the specific ways to complete a certain activity and the psychological characteristics necessary to successfully complete a certain activity. Competence is not limited to knowledge, qualifications and qualifications. A newly graduated college student may have a good knowledge base, but it cannot be equated with his actual ability. Ability is always associated with a specific activity, and it changes as the activity changes. Competencies include a wide range of skills such as mastery of basic knowledge, technical skills, ability to communicate with others, self-management and ability to manage others, ability to analyze problems and solve problems, teamwork skills, and more.
The travel agency survives and develops in a dynamic market environment. The intangibility, invisibility, difference and non-storability of travel agency services put forward higher requirements for the initiative, enthusiasm, creativity and adaptability of service personnel. . We believe that travel agency professional service personnel should have a lot of skills, they should have the following capabilities:
Communicative ability is good at communicating with others. It is the primary ability of professional travel service personnel. Professional service personnel must know how to contact with customers, establish and maintain relationships, learn to listen to others' opinions, express their own ideas, pay attention to communication art, and be able to distinguish between different. In order to provide customers with quality services, people with different personalities, different occasions, different ages and different cultural backgrounds should have a correct service attitude and service attitude.
Cooperative capacity Travel levy service work is not as clear as the production of certain materials. The service personnel at the front desk and back office must cooperate with superiors, subordinates, colleagues, customers, suppliers and so on. Professional service personnel should have a global concept, strong coordination and communication awareness, learn to negotiate with suppliers, cooperate with colleagues, give full play to the role of different roles, use existing factors to provide satisfactory services to customers, and truly play the role of travel agencies. Bonding, intermediary role.
Learning ability The process by which a travel agency's professional service staff provides services to customers is also a learning process. The service personnel must establish the service method according to the specific needs of the customer. The more the service staff understands the customer's expectations, the better the service will be provided to the customer. The ever-changing market demand requires that travel service personnel should have the ability to continuously learn new knowledge and new skills and have strong adaptability.
Education, persuasion ability In the process of tourism service, customers often have to participate in the service process and cooperate with the service staff. Therefore, the customer learns the necessary knowledge and skills in the consumption process. However, many customers, especially those who receive travel services for the first time, lack consumer experience and sufficient knowledge, which requires professional service personnel to provide guidance and training for such customers. Travel agency professional service personnel should have the ability to attract, impress and persuade people through language, understand their thoughts clearly, concisely and clearly, and provide accurate and understandable information to customers. The service process is also an information communication. The process, personal communication ability directly affects the results of communication.
Corporate environment, customer knowledge In the service process, the more comprehensive the internal environment of the enterprise, the market situation, and the characteristics of the customer, the more satisfactory the service will be provided to the customer. For example, the service personnel are good at observing the customer's consumption behavior, and are personally thinking about the customer. Adjusting the service mode according to the characteristics of the enterprise itself can make the service work more smoothly.
Cultural self-cultivation tourism is not only a material enjoyment, but also a noble spiritual and cultural enjoyment. Travel service professional service personnel should undoubtedly have certain cultural accomplishments in order to communicate more harmoniously and effectively with customers. Travel agency professionals who are able to "know the astronomy, geography," and have extensive knowledge and good mental outlook will be beneficial to the exchange of feelings with customers.
Technical ability Technical ability is the skill required to complete a specific service activity. Travel agencies can often train the service personnel to master certain operating procedures and adapt to the needs of the post. For some newly recruited people, having certain aspects of technical ability is often the minimum requirement to enter an industry. With the rapid development of high-tech, travel agencies are constantly introducing new service projects, and service technologies are becoming more and more complex. If service personnel lack technical knowledge and skills, they will not be able to provide high-quality services to customers. The technical ability is to provide customers with travel services. Provide the basis for the service.
Management ability Travel agency professional service personnel need to establish contact with others, manage themselves, motivate others, deal with conflicts, control emotions, etc. in the service process, all of which are related to management talents. For most travel agencies, many people think that the requirements of this ability are often for decision-making and management. However, in the market-oriented management system, the organization changes from “pyramid” to “inverted pyramid”. "Organization structure, decision-making power of service work is transferred from the management department and functional department to the front line of service work, and each waiter becomes a "management" person for service work. Therefore, management ability is no longer a "patent" of senior management personnel.