Create people to rest assured that the hospital report materials
Since our school signed up for the “People's Reassuring Hospital” campaign in March this year, the hospital leaders have built the main string of “People-centered hospitals” around “every patient-centered”, and have started in the whole hospital. Series of activities. Achieved a win-win effect of the satisfaction of the people and the development of the hospital. We will now report our specific practices as follows:
First, strengthen leadership, improve organization, clarify responsibilities to strengthen the leadership of the creation work, ensure the smooth development of the "activity", and achieve the expected goals of the "activities", do a good job in the hospital work, the hospital held many times The office will specialize in the creation of “activities” implementation methods and the establishment of “activity” leading groups. Dean Zou Jianlong was appointed as the leader of the leading group, Shao Guoxiang was appointed as the deputy leader of the group, Yang Guangju, Li Caiquan and Chen Minghui were the deputy heads. The medical department, the nursing department, the general affairs department, the finance department, the economic management office, and the heads of various clinical departments are members, and an “event” office is created. The director of the office is responsible for formulating the plan, organizing relevant personnel to study the "assessment rules", and decomposing the tasks to various departments, and assigning special personnel to be responsible for clear responsibility. The members of the leading group will conduct inspections on a regular or irregular basis, especially the implementation of various tasks, carefully check and supervise the rectification. It played an important role in the smooth development of the “activity”.
Second, the creation of the momentum, extensive publicity, so that the creation of "activities" deeply rooted in the people to create "people assured hospital" is a hospital-wide work, but also need the attention and support of all sectors of society. Therefore, publicity work is particularly important. At the beginning of the creation of the “activity”, the hospital held a staff meeting on April 5th to read the notice of the “Implementation Plan for the “People's Reassuring Hospital” Campaign”. The Dean personally explained the importance of the creation of "activities" and implementation methods, and carried out general mobilization among the staff of the whole hospital, widely publicized and launched, so that the creation activities were deeply rooted in the hearts of the people, and required the departments and individuals to strive for the "Reassuring Department" in the creation of "activities". "Reassuring doctors" "Reassuring nurses." At the same time, using TV stations, placards, propaganda windows, and posters to promote the creation of “activity” multi-channels, let the people know about the creation work, and actively accept social supervision, turning the hotspots and difficulties of social attention into hospital work. Flash point.
Third, enhance the sense of competition, build a hospital brand, let patients walk into the hospital. Under the impact of the market economy, the competition of hospitals is becoming more and more fierce. If hospitals want to be invincible in the competition, they must pay attention to the creation of hospital brands. In order to cooperate with the creation of the “People's Reassuring Hospital” activity, our hospital identified the contract with the city TV station at the beginning of the year, and spent 30,000 yuan to set up a column on the TV station. With the theme of “Tsu City People's Hospital, build an oasis of life”, we will publicize our hospital for many years. The medical ethics, academic leaders, new medical equipment and technology, let patients understand the hospital, but also promote the hospital's own advantages, and received good social and economic benefits. In June of this year, the TV station repeatedly refused to accept the red envelope for the doctor Li Lishi in our hospital. After the report of the patient's hospitalization expenses, it caused a strong reaction in the society. At the same time, **TV and Hunan Satellite TV also broadcasted. In order to widely publicize the price adjustment of new medical services, recently, the “Medical Service Charges in the End Are Ups and Downs” jointly produced by Tianjin TV Station and our hospital have been well received by the people, which has lifted some concerns of the people and The hospital's fees have increased transparency. Through the full coverage of TV stations, the people have a deep understanding of our hospitals, and more and more patients are willing to choose to visit our hospital.
Fourth, do a good job in medical quality and safety management, improve medical standards, and let patients cure the disease to strengthen medical safety and prevent accidents. The medical department has revised various medical rules and regulations and organized medical personnel to study to ensure Medical safety, the head of the hospital and the functional department, the department head and the following staff have signed the responsibility for safety management. At the same time, the economic expenses incurred due to medical disputes are reflected in the management plan, hospitals and departments. Individuals are shared proportionally. In order to reduce disputes caused by low level of knowledge and poor technical operation, the Medical and Nursing Departments have carried out “three basics” training, theoretical examinations and operational assessments for medical staff who have graduated less than ten years. The nursing department is To improve the puncture success rate of nurses for small veins, in June this year, a rabbit venipuncture comparison was carried out among nurses in the hospital. In order to improve the doctor's "three basics" level, the medical department teamed up in the regional "three basics" competition in May and achieved the third place in the total score. In order to comprehensively improve the quality of medical care, the hospital organizes a medical quality and business every month. The situation analysis meeting will present a monthly briefing on the medical records and prescription quality, and propose rectification opinions and measures for the problems that arise. The business dean organizes relevant departments to conduct a business round-up every week to solve clinical problems. Through our efforts, this year There were 6 disputes, no big mistakes and accidents, and the patients felt relieved about treating the disease in our hospital.
V. Everything is patient-centered, and the whole process of quality service is carried out to let patients walk out of the hospital. “People-oriented, patient-centered” is the core of hospital work. In order to close the relationship between patients and patients, to facilitate patients, and to develop quality services, hospital leaders hold quarterly meetings to study quality service measures. Since the beginning of this year, various humanized services have been carried out in terms of quality services. For example, the outpatient department carried out a full-course smile and guided medical treatment, set up a shared telephone, complaint box, complaint telephone, free supply of water for patients, provide health education consultation, configure carts, wheelchairs for critically ill patients, arrange care workers to accompany the inspection, among the staff of the whole hospital. Implement the first question, the first visit, the first tour, and the first responsibility system. All employees are required to use civilized terms and have developed a manual on civilized terms. In order to meet the patient's medical needs, a patient selection doctor was performed in the outpatient department, and a patient selection doctor group activity was carried out in the inpatient department. In order to facilitate the patient and accompanying people, the hospital took the initiative to contact the Municipal Telecommunications Bureau and installed an external telephone for each ward. In the urban area, you can play outside and mobile phones. No matter how many times you call each day, you only need to charge 0.5 yuan. For the most expensive charges for patients, the hospital has adopted a clear price tag for drugs.
First, strengthen leadership, improve organization, clarify responsibilities to strengthen the leadership of the creation work, ensure the smooth development of the "activity", and achieve the expected goals of the "activities", do a good job in the hospital work, the hospital held many times The office will specialize in the creation of “activities” implementation methods and the establishment of “activity” leading groups. Dean Zou Jianlong was appointed as the leader of the leading group, Shao Guoxiang was appointed as the deputy leader of the group, Yang Guangju, Li Caiquan and Chen Minghui were the deputy heads. The medical department, the nursing department, the general affairs department, the finance department, the economic management office, and the heads of various clinical departments are members, and an “event” office is created. The director of the office is responsible for formulating the plan, organizing relevant personnel to study the "assessment rules", and decomposing the tasks to various departments, and assigning special personnel to be responsible for clear responsibility. The members of the leading group will conduct inspections on a regular or irregular basis, especially the implementation of various tasks, carefully check and supervise the rectification. It played an important role in the smooth development of the “activity”.
Second, the creation of the momentum, extensive publicity, so that the creation of "activities" deeply rooted in the people to create "people assured hospital" is a hospital-wide work, but also need the attention and support of all sectors of society. Therefore, publicity work is particularly important. At the beginning of the creation of the “activity”, the hospital held a staff meeting on April 5th to read the notice of the “Implementation Plan for the “People's Reassuring Hospital” Campaign”. The Dean personally explained the importance of the creation of "activities" and implementation methods, and carried out general mobilization among the staff of the whole hospital, widely publicized and launched, so that the creation activities were deeply rooted in the hearts of the people, and required the departments and individuals to strive for the "Reassuring Department" in the creation of "activities". "Reassuring doctors" "Reassuring nurses." At the same time, using TV stations, placards, propaganda windows, and posters to promote the creation of “activity” multi-channels, let the people know about the creation work, and actively accept social supervision, turning the hotspots and difficulties of social attention into hospital work. Flash point.
Third, enhance the sense of competition, build a hospital brand, let patients walk into the hospital. Under the impact of the market economy, the competition of hospitals is becoming more and more fierce. If hospitals want to be invincible in the competition, they must pay attention to the creation of hospital brands. In order to cooperate with the creation of the “People's Reassuring Hospital” activity, our hospital identified the contract with the city TV station at the beginning of the year, and spent 30,000 yuan to set up a column on the TV station. With the theme of “Tsu City People's Hospital, build an oasis of life”, we will publicize our hospital for many years. The medical ethics, academic leaders, new medical equipment and technology, let patients understand the hospital, but also promote the hospital's own advantages, and received good social and economic benefits. In June of this year, the TV station repeatedly refused to accept the red envelope for the doctor Li Lishi in our hospital. After the report of the patient's hospitalization expenses, it caused a strong reaction in the society. At the same time, **TV and Hunan Satellite TV also broadcasted. In order to widely publicize the price adjustment of new medical services, recently, the “Medical Service Charges in the End Are Ups and Downs” jointly produced by Tianjin TV Station and our hospital have been well received by the people, which has lifted some concerns of the people and The hospital's fees have increased transparency. Through the full coverage of TV stations, the people have a deep understanding of our hospitals, and more and more patients are willing to choose to visit our hospital.
Fourth, do a good job in medical quality and safety management, improve medical standards, and let patients cure the disease to strengthen medical safety and prevent accidents. The medical department has revised various medical rules and regulations and organized medical personnel to study to ensure Medical safety, the head of the hospital and the functional department, the department head and the following staff have signed the responsibility for safety management. At the same time, the economic expenses incurred due to medical disputes are reflected in the management plan, hospitals and departments. Individuals are shared proportionally. In order to reduce disputes caused by low level of knowledge and poor technical operation, the Medical and Nursing Departments have carried out “three basics” training, theoretical examinations and operational assessments for medical staff who have graduated less than ten years. The nursing department is To improve the puncture success rate of nurses for small veins, in June this year, a rabbit venipuncture comparison was carried out among nurses in the hospital. In order to improve the doctor's "three basics" level, the medical department teamed up in the regional "three basics" competition in May and achieved the third place in the total score. In order to comprehensively improve the quality of medical care, the hospital organizes a medical quality and business every month. The situation analysis meeting will present a monthly briefing on the medical records and prescription quality, and propose rectification opinions and measures for the problems that arise. The business dean organizes relevant departments to conduct a business round-up every week to solve clinical problems. Through our efforts, this year There were 6 disputes, no big mistakes and accidents, and the patients felt relieved about treating the disease in our hospital.
V. Everything is patient-centered, and the whole process of quality service is carried out to let patients walk out of the hospital. “People-oriented, patient-centered” is the core of hospital work. In order to close the relationship between patients and patients, to facilitate patients, and to develop quality services, hospital leaders hold quarterly meetings to study quality service measures. Since the beginning of this year, various humanized services have been carried out in terms of quality services. For example, the outpatient department carried out a full-course smile and guided medical treatment, set up a shared telephone, complaint box, complaint telephone, free supply of water for patients, provide health education consultation, configure carts, wheelchairs for critically ill patients, arrange care workers to accompany the inspection, among the staff of the whole hospital. Implement the first question, the first visit, the first tour, and the first responsibility system. All employees are required to use civilized terms and have developed a manual on civilized terms. In order to meet the patient's medical needs, a patient selection doctor was performed in the outpatient department, and a patient selection doctor group activity was carried out in the inpatient department. In order to facilitate the patient and accompanying people, the hospital took the initiative to contact the Municipal Telecommunications Bureau and installed an external telephone for each ward. In the urban area, you can play outside and mobile phones. No matter how many times you call each day, you only need to charge 0.5 yuan. For the most expensive charges for patients, the hospital has adopted a clear price tag for drugs.
recommended article
- Township schools create qualified school report materials
- Port Authority's probationary work report
- I want to report on safety activities
- Secondary school campus environment and logistics management work report
- Report on the implementation of the "three systems" in the community
- College student thought report
- Provincial collective forest tenure system reform inspection and acceptance
- City small and small Chinese subject classroom teaching visual guidance work
- [Boutique] Party construction work report materials
- Stages of Information Work of the Bureau of Land and Resources
- [Boutique] Learning the party's popular line of the body
- [Boutique] latest work report materials
popular articles
- Report on the situation of catastrophic floods
- [Boutique] report on the implementation of rectification
- Qq space mood phrase
- Du Yuexi's famous sayings
- Thanks to the friend's words 2019
- Strong words
- English famous words
- Teacher's famous saying
- Report on the work of community party building in 2019
- Taizai’s famous sayings
- College entrance examination inspirational quotes
- Bing Xin’s famous words
- Report on the work of conscription in winter in 2019
- Township forest fire prevention work report
- Injured sentence
- 2014 experience of learning the party constitution
- Discipline Education Learning Month Activity Report
- Describe the fast time sentence 2019
- The experience of learning the experience of the Third Plenary Session of the Eighteenth National Congress
- Tao Xingzhi's famous sayings
- Report on the work of disabled people in the town
- [Boutique] Activity report
- Deaf people jingle 2019
- 2014 is very touching words
- Classical life motto
- The latest high school inspirational maxim
- Sad love sentence 2019
- Korean swear words
- a good saying that loves labor
- I want to say something to the teacher.