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Home Economics Training Center Annual Work Report

Under the guidance, care, support and assistance of the leaders of the provincial family service industry association, the leaders of the broad masses of the people and the domestic counterparts. Since its establishment, Xi'an Five Star Family Service Co., Ltd. has gone through an extraordinary entrepreneurial journey. Looking back on the development process of the year, all the employees of the company overcome the difficulties of just starting and lacking experience. After dozens of housekeeping staff training, resettlement, follow-up management, and consultation, negotiation, signing, return visit investigation, etc. of thousands of customers. The major test has gradually matured from entrepreneurship and achieved gratifying results. In the way of operation, the transformation from exploration operation to professional operation was initially realized. In the management mechanism, the transformation from person management to system management was realized, and the transformation from scale benefit to profit benefit was realized in management efficiency. Out of a virtuous cycle of self-rolling, self-development, and self-improvement, it has achieved good economic and social benefits. The work of the year is summarized as follows:
First, the well-equipped training infrastructure company has more than 300 square meters of office internship venues. Provided basic guarantee for training, set up training theory classroom, cooking practice room, washing and ironing practice room, cleaning practice room, nursing practice room, conference discussion room, and added equipment such as TV, vcd, computer. The cooking teacher has a senior cooker certificate, the nutritionist has the nutritionist certificate issued by Amway, the ironing is explained by the senior ironing engineer of the French company Funnet, and the nursing class specializes in the senior nursing teacher of the Fourth Hospital of Xi'an.
Second, the formulation of various rules and regulations, and the gradual improvement of internal management rules and regulations is an important guarantee for strengthening company management. To this end, the company attaches great importance to this work, and has formulated a series of rules and regulations such as job responsibilities and work service procedures in various departments. In the work and operation, the company continuously adjusts and combines with Shanghai, Shenzhen and other peers to learn from each other, learn from experience, learn from each other's strengths, make up for loopholes, and make the company's rules and regulations continue to be improved and perfected. In early August, a series of new rules and regulations, such as the weekly meeting system, the monthly summary meeting system, the service return system, and the employee tracking management method, were introduced. These systems have strengthened the management of personnel at all levels and played a role in the system. Good effect of the management. The mental outlook, behavior and behavior of all employees of the company have been raised to a higher level. At present, the company has formulated more than 20 rules and regulations for various duties, regulations, methods, procedures, etc., and has achieved rules for each work and every work link. When the company publicizes, it always urges to constantly improve various rules and regulations and abide by industry conventions. Every Monday, a small meeting, a monthly meeting, regular new staff training on the 1st and 15th of each month. Let each employee remember that he is a five-star housekeeping employee. The five-star housekeeping employee is the best employee with the best skills and strong ideas. During the period of the employee's appointment, the employee will report to the company in advance, and after the company's unified coordination, arrange in advance to ensure that there is no panic and no trouble.
Third, the establishment of reliable transport station In order to meet the market demand, the company set up the human resources department, opened up a number of city and county transport market, set up a fixed-point transport station to ensure a reliable source. Efforts have been made to help local labor and employment, and the company has a good reputation in the local area. A total of more than 300 jobs were created, giving 148 people a stable income, while more than 200 customers went to worry.
IV. Strictly grasp the training of domestic skills and adhere to the practical, practical and effective training concept. The company has set up a training department with three full-time teachers and three part-time teachers. The cultural quality of domestic service workers is generally low, so training is very necessary. Through training to improve the quality and skill level of service personnel, and then standardize and improve service quality, can truly reflect the value of services, so training services are the survival of domestic companies. The root of development. We combine formal training with usual training, theoretical training and practical training. In particular, the training of indoor and outdoor cleaning personnel focuses on training in labor regulations, law-abiding, traffic rules, self-protection, and service common sense to enhance their adaptability and adaptability. For the households, the company staff will carry out education and training. This short and fast training has received twice the result with half the effort. Survive by training, quality by training, and development by training. The recommendation is done only if each of the completed waiters meets the standards.
V. Survive by quality, develop by honesty, benefit by service, improve by innovation, strive for survival by quality, develop by honesty, benefit by service, and improve by innovation. There are more than 310 domestic service customers, more than 220 domestic service staff, 220 fixed cleaning customers and more than 20 cleaning service staff. In the education of employees, we conscientiously implement the concept of “five-star service, detailing”, so that every employee is kept in mind and reflected in the service workers. When developing new customers, we will continue to stand on the customer's side, think about it, and bring our five-star service to our customers. Then the customer returns the company with his loyalty, thus stabilizing the market.
6. Adhere to the "three-in-one" training method. We combine skill training with employment education. After each training course begins, we must arrange half-day time for the company's domestic service star to be a misunderstanding of women's career choices. "Educate, talk about experience, and experience, so that unemployed women change their mindset in training." Secondly, the combination of training and recommended employment and independent career choice. Adhere to the training and recommend work. Before the end of the training, the relevant units, companies and family employers were informed in advance to study the on-the-spot personnel, which greatly encouraged the women workers. Combine training with the dynamics and basic qualities of women. Each class is followed by a staff member of the company to establish a file for each person participating in the training, to investigate, to record their academic achievements and actual performance, and to lay a good foundation for recommending employment.
7. Compliance with laws and regulations, integrity management, no violations of laws and regulations, serious implementation of industry conventions and regulations without major security incidents, and active participation in and support of important activities organized by industry organizations. The company purchased 26,000 personal accident and injury insurance and employer liability insurance for each employee. Strengthen the training to make the company condense into a rope. The company cares about employees everywhere, and often organizes employee learning and entertainment activities, such as internal organization learning exchanges, training, external expert lectures, spring tour activities, and mountain climbing activities. Law-abiding management, paying taxes and fees on time.
Eight, advanced staff management mode Seriously implement the provincial family service industry association charter, and actively participate in and support the important activities organized by the provincial association. Implement the employee management of all domestic service personnel, sign labor contracts and service contracts with the waiters and users respectively. After the service personnel enter the user's family, the staff will come to the door regularly to solicit user opinions and guide the waiter to work, send and receive wages and coordinate relationships. Establish management files for both users and waiters, so that management is timely, meticulous and effective. Establish a human resources library to solve the shortage of personnel.
9. Successfully organized the first senior housekeeping training and appraisal in our province, actively promoted the professionalization of domestication and actively responded to the call of the Provincial Family Service Industry Association, organized 11 senior housemates, and organized assessments at the training base according to the national senior housemate qualification standards. Identification work. All 11 people passed the assessment. In the follow-up, the professional skills appraisal of the domestic politicians was successfully organized three times, and more than 40 people held the national middle and senior vocational qualification certificates, which made important contributions to the healthy development of the industry.
X. Actively promote the evaluation and appraisal of occupational skills in the domestic service industry Under the leadership of the Provincial Family Service Industry Association, actively promote the evaluation and appraisal of professional skills in domestic service. Participated in the training of national vocational skills appraisers by the provincial labor department and the provincial skill appraisal center. The company has 5 people participating in the appraisers training, and obtained the national-level domestic service professional appraisers qualification certificate. In the company's internal publicity, encourage employees to participate in the domestic service professional skills assessment and identification, and organized 27 companies to participate in the professional skills appraisal work.
Wuxing Family Service Co., Ltd. has always relied on free professional homework training. The following work is the focus of the work of the laid-off workers, low-income households and rural surplus labor, with the mission of creating more domestic employment opportunities, with five-star service and details. Reflected in the concept, the people, the people, the convenience of the people, the people for the purpose of serving the majority of the people living in the city.

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