Industry and Commerce Bureau 2019 Work Plan

The guiding ideology of the work of the year is: under the leadership of the Municipal Industry and Commerce Bureau, the District Committee, and the district government, fully implement the spirit of the Third Plenary Session of the Party's xxth session, carry forward the "Gangdang main force, be willing to work hard" and "responsibility is more important than Mount Tai." The cause of "focusing on the cause" is to further emancipate the mind and continue to develop and innovate; further deepen reform and improve the supervision system; further consolidate the foundation and promote standardized management; comprehensively strengthen team building and promote comprehensive, coordinated and sustainable economic development of the jurisdiction; Dedication, due diligence, and make a positive contribution to the promotion of the modernization of the capital's industrial and commercial administration and the construction of the market order.
First, conscientiously implement the spirit of the Third Plenary Session of the XX Session, improve the market supervision system, and strive to achieve the goal of "four modernization and promotion", not long before the party's xx session of the Third Plenary Session of the "Simplified Socialist Market Economic System" "Decision" is a programmatic archive to further improve the modern market system and build a well-off society, and to point out the direction for us to further broaden our work ideas, improve the market supervision system, and promote the modernization of the capital industry and the construction of the first good area. Therefore, we must grasp the following three points. :
Unify understanding, emancipate the mind, and use the spirit of the Third Plenary Session of the Party to guide the construction of the market supervision system.
In the past two years, my branch has put forward the "two-fold" and "four-in-one-promotion" work ideas in line with the actual situation of the three major systems and six major systems of the municipal bureau; actively explored the "grid line" Based on the management of “dynamic economic hukou” management, the practice of credit supervision reform aimed at enhancing the control of economic order in the jurisdiction; reform and innovation such as the advancement of commodity quality supervision in the circulation field. Practice has proved that the above work ideas and supervision methods The connotation of the reform of the method and supervision mechanism is in line with the spirit of the Third Plenary Session of the XX Session on improving the market supervision system. Therefore, we must continue to explore the objective laws of market supervision, further unify understanding, change concepts, and further We will expand our work ideas and use the spirit of the "Decision on Improving the Socialist Market Economic System" to lead the construction of the market supervision system and comprehensively promote the development of the industrial and commercial administration.
Raise awareness, develop and innovate, explore the objective laws of market supervision in depth, and broaden the fields and ideas of the regulatory market.
To implement the spirit of the Third Plenary Session of the XX Session and build a sound market supervision system, we should seriously study the connotation of the market supervision system, thoroughly explore the objective laws of market supervision, broaden the field and ideas of market supervision, and establish five concepts:
First, we must not only be the "main force" of market supervision, but also strengthen cooperation with relevant departments. We must continue to promote our own management mechanisms and methods to achieve high efficiency, low cost, targeted supervision and strong control. The important administrative departments that are indispensable in other market supervision systems, such as quality supervision, jointly build information, coordinate and cooperate, perform their duties and jointly supervise, and form a "combined force" working mechanism. This is the need of market supervision system construction and construction. The need for a market-first district.
Second, strengthen the role of industry self-regulatory organizations. Industry self-discipline plays an important and fundamental role in maintaining a fair and just market order. The industrial and commercial sector, as the manager of the market order, has an important responsibility to guide the industry's self-discipline. We must scientifically guide, Promote the initiative of the operators to be honest and trustworthy, and play a good role in promoting the improvement of the social credit system.
Third, pay attention to people's complaints and reports. Practice has proved that the public's complaints and reports on violations of laws and regulations are an important source of information for us to implement market supervision. Integrating and analyzing social information resources can effectively control the law enforcement forces and effectively control them. Market order provides important help. Therefore, entering the community, building workstations, unblocking social information channels, and building a team of industrial and commercial information officers is an important means for us to enhance the control of economic order in the jurisdiction.
Fourth, ~ supervision is the driving force to improve the market supervision system. As the government administrative department, we are both the main body of propaganda and the object of evaluation. The deepening of government affairs is conducive to our true integration into society, experience and satisfaction of the public. Demand. Borrowing ~ supervising and promoting its own reform and improvement is also an important embodiment of the promotion of market supervision functions and the maturity of work theory.
Fifth, judicial support is the guarantee to improve the market supervision system and enhance the control of the economic order. We have gradually changed from relying mainly on administrative means to supervise the market to relying mainly on legal means to supervise the market. On the one hand, the legal department supervises our administration according to law and maintains fairness. On the other hand, we must exert national coercive power to ensure that administrative law enforcement is in place. We must actively seek the support and help of the legal department and comprehensively promote the construction of the market supervision system.
Through the standardization and modernization of industrial and commercial administration, and the establishment of a sound market supervision system.
Eight years ago, Director Wang Zhongfu once wrote an inscription for the Chaoyang Industrial and Commercial Bureau: "To achieve the standardization of industrial and commercial administration, modernization to play a leading role." Looking back on the development process, we deeply understand: market supervision, professional law enforcement, consumer protection, All aspects of team building are inseparable from the standardization of work, and are inseparable from the support of modern management and technology. The standardization of industrial and commercial administration and modernization are important issues that we must seriously explore, and we improve the market supervision system. The important means is the direction of our career development.
Second, promote the standardization of the construction of cadres, create a learning-oriented industrial and commercial organization, create a people-oriented management environment, and build a high-quality industrial and commercial team to establish a high-quality, professional cadre team that is loyal to their duties, courageous, responsible, clean and honest, and law-abiding. It is the fundamental guarantee for fulfilling the administrative functions of industry and commerce, and it is also a long-term task to strengthen the comprehensive construction of the branch. We must do the following work:
Seriously study and implement the party's line, principles and policies to ensure that the cadre team is too hard.
We must take the spirit of the Third Plenary Session of the xx and xx sessions as an important ideological weapon to strengthen team building, unify our thinking, and gather strength; as a spiritual impetus to promote law enforcement in place, fully implement and broaden the functions of industry and commerce, vigorously carry forward the academic style of linking theory with practice. Use the spirit of the XX and xx sessions of the Third Plenary Session to guide the work, promote the work, and ensure that the overall level of high-level centralization is the starting point and the foothold of learning, as an important criterion for measuring the effectiveness of learning.
Continue to deepen the "two sweets", "two weights" education activities, combined with the objective needs of the development of the industrial and commercial administration culture construction, promote "two Gan", "two weights" education activities to develop in depth, so that the broad masses of cadres firmly establish a scientific world view , outlook on life, values ​​and power. Continue to carry out the educational activities of "building the party for the public and governing for the people", so that the spirit and style of the cadre team have been significantly improved, the service attitude and quality have been significantly improved, and the work ability and efficiency have been significantly improved. The administrative capacity according to law has been significantly enhanced.
Create learning institutions, advocate the construction of industrial and commercial culture, deepen the education and training of cadres, and accelerate the pace of specialization.
The core of the work competition of the 18 districts and counties is the competition of the depth of the team's overall intellectual capital and the ability to use it. To develop and innovate and strive for first-class, the fundamental way is to create learning institutions, train learning talents, and enhance the staff.

Learning ability. All branches, especially middle-level and above cadres, should establish four concepts: First, the concept of “work-learning, learning and work”, learning in practice for practical problems. Second, improving learning efficiency and the concept of rapid learning. Improve learning efficiency and ensure competitive advantage. Third, to create learning institutions and cultivate learning talents, we must first reshape the concept of learning leadership. Fourth, we will continue to realize theoretical innovation, management model and method innovation in learning, and develop in innovation. idea.
It is necessary to take "the industrial and commercial culture construction promotion function in place, the function implementation process reflects the industrial and commercial culture" as the work goal, adhere to the use of advanced ideas, culture, and knowledge to arm people, use the new situation, the principle of task requirements, and carry out professional post training. "Competition" activities, in accordance with the "two Monday class, one season and one test" requirements to develop training programs, focusing on specialized training, strengthening the cadre team legal knowledge, market economy theory and business management expertise learning training and assessment. The department should combine the needs of the work, organize short-term training courses in a timely manner, and raise the comprehensive law enforcement capital of the Ministry. The research and development of Daxing encourages the research of its own business and continuously explores the issues affecting the universality of the industrial and commercial administration work under the new situation. The activities of the pacesetter and the expert review encourage the overall situation to be an expert and an expert. It is necessary to improve people's tastes, guide positive and energetic spirits, create a moral and cultural outlook that cares for colleagues, treats comrades-in-arms, and is honest, and strives to compete. Enter the first column.
4. Highlight the construction of leading bodies at all levels, improve cohesiveness, and play a central role.
Focusing on strengthening the sense of leadership responsibility, highlighting the overall construction of leading bodies at all levels, focusing on strengthening the management and training of leading-level leaders, and emphasizing unity and unity, improving the cohesiveness of leading groups at all levels, and improving the ability to solve their own problems. Leading the ability of the unit to build in an all-round way. Implementing a system of accountability for the leadership team, causing major problems caused by the failure of the implementation of leadership functions, the responsible leaders of vicious incidents are held accountable.
At the same time, it is necessary to strengthen the leadership innovation consciousness. The members of the branch leadership team should join the ranks of work innovation, and combine the actual work to grasp the pilot, and seize one or two reform and innovation points that have influence in the city bureau system and have promotion value. From top to bottom, we will promote the reform of all aspects of the work in all aspects, and comprehensively promote the overall innovation of the work of my branch office.
3. Implement the responsibility system for party style and clean government construction and promote the standardization of cadre management.
Strengthen ideological and moral education and discipline education, further strengthen the party's work style and clean government building at all levels. Conscientiously implement the "Corruption Guidelines", two "Six Injunctions", and the Party's Style and Clean Government Construction Responsibility System. Leading cadres at all levels must follow the Central Disciplinary Committee. The "four major disciplines and eight requirements" strictly abide by the party's political discipline, organizational discipline, economic work discipline and public work discipline, and resolutely follow eight requirements in the party's work style and clean government.
In-depth implementation of administrative law enforcement efficiency monitoring and administrative examination and approval efficiency monitoring, strengthen the efficiency supervision of branch office official warehouse management. Adhere to the "two lines" of revenue and expenditure, increase the transparency of "two fees" management. Standardize law enforcement case handling, focus on correcting the "shovel case The problem of wind. At the same time, in the process of law enforcement, discover and tap advanced experience to promote, to regulate the law enforcement behavior, correct the industry atmosphere, limit and eliminate the purpose of breeding ~ soil.
This year, the focus is on the registration of the registration, consumer protection complaints, annual inspection photos and other work links closely related to the interests of the people to carry out source governance. Strengthen the style of the cadre team, establish a clean and honest business image, and strive to eliminate the problem in the bud. Seriously accepting complaints and reports, correcting the unhealthy trend of the industry, and seriously investigating and handling disciplinary cases will not be a soft case. Check one case to deal with one. Strengthen social supervision mechanism, increase social supervision, continue to carry out public appraisal activities, give full play to the role of social supervisors, and expand supervision. Channels to create a good external environment for the building of party style and clean government.
We must conscientiously study and formulate a long-term mechanism and related systems to strengthen the management of cadres, use the system to manage cadres, strengthen the management and assessment of cadres, and pay equal attention to "job management and responsibility management." The principle, focus on accumulation, quantitative standards, differentiate the assessment content according to the different responsibilities of the business and jurisdiction, highlight the daily assessment of the basic work, establish a standardized, multi-level, scientific management assessment method. It should be combined with the "Regulations on the Selection and Appointment of Cadres" The implementation of the department, the timely introduction of the department and cadre incentive mechanism, the top-ranking units in the city bureau evaluation and individuals with outstanding achievements, rewards and punishments to encourage cadres, promote work. To strengthen the training, use and selection of reserve cadres Establish a talent pool. In the exchange of cadres, introduce a competitive mechanism, continue to implement the post competition system, compete for excellence, and achieve the optimal combination of cadres. It is necessary to establish a cadre credit index, build a good business and promote the construction of cadre management information systems.
Third, promote the scientificization of market supervision and the professional construction of comprehensive law enforcement, increase market rectification efforts, and create a fair and just, honest and trustworthy competitive environment.
Although, we have achieved initial results in the practice and experiment of scientificization of market supervision and comprehensive law enforcement specialization around improving the control of economic order in the jurisdiction. Some successful experiences have also been recognized and promoted by the Municipal Bureau. However, we must be soberly watching. At that time, our work needs to be further explored and innovated. Some comrades' concepts and understandings still have certain misunderstandings. The basic work is not solid enough. The internal coordination and coordination needs to be further strengthened. To this end, we must continue to promote market supervision. Scientific and comprehensive professionalization of law enforcement, increase the intensity of market rectification, and create a fair and just, honest and trustworthy competitive environment.
Continue to promote the scientificization of market supervision, in-depth supervision and reform, and strengthen the control of supervision at all levels. The scientificization of market supervision is based on the object of supervision, the status quo of regulatory bodies and the means of supervision. The purpose is to comprehensively improve the jurisdiction. The control of the economic order. To this end, we must continue to implement the reform opinions of the Municipal Bureau:
1. Continue to carry out the "grid-line" supervision mode and improve the ability of the "line-line" responsible person to find problems.
The purpose of implementing the "line-line" supervision is to resolve the contradiction between the task and the relatively weak management force, to solve the contradiction between high administrative cost and relatively low administrative efficiency, and to resolve the contradiction of complicated assessment, imperfect operation and difficult implementation of accountability. To enhance the pertinence and effectiveness of supervision. Continue to implement the "line" regulation:
The economic base is clear and the situation is clear. The main means is to use the “Economic Account Dynamic Management System” of my branch to realize the dynamic management of economic accounts and find problems from the comparison of actual data.
Carry out effective activities and extend the working tentacles. In the "line-line" supervision, responsible persons should fully mobilize the people, carry out business management into community activities, integrate business management into community management, extend the work tentacles of finding problems, and pass Conduct community activities, exercise the organization of responsible persons, coordinate the ability and understanding of business and industry regulations, and apply the ability to improve the overall quality of responsible persons.
Weaving the internal supervision network of the responsible area to further improve the ability to find problems. Every responsible person must coordinate and establish a supervision network with relevant law enforcement departments, community neighborhood committees, village committees, etc., and recruit people from various industries to join the business information officer. The team came to establish a group of information feedback points to form a social monitoring network, and to raise the ability of the department to find problems.

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2. Continue to implement a classified and credit management system to enhance inspection efficiency.
According to the degree of risk and credit, determine the focus of law enforcement inspections, clarify the inspection tasks and rationally adjust the inspection time limit, organize law enforcement inspections in accordance with the principle of “illegal violation of trust, strict compliance, and law-abiding integrity and courtesy.” Focus on inspections in areas, industries, and entities that are prone to problems. Implementing joint actions to investigate and deal with problems, to find problems in a timely manner, and to deal with problems quickly. Let law-abiding market entities with good behavior records or no bad behavior records feel good business environment; increase the frequency of inspections for market participants with bad behavior records. The illegal subject is constantly under monitoring.
3. The key to the implementation of "line" management is to establish a accountability mechanism.
The most notable feature of the implementation of "grid-line" management is the clear division of the cadre's responsibility area, and the implementation of the "grid line" management responsibility to the cadres. This year, we must further revise on the basis of summing up the experience of last year. Improve the “Performance Assessment and Responsibility Investigation Methods” of the branch office, and standardize the accountability investigation mechanism; second, develop the management software for performance appraisal, and use modern management methods to implement performance appraisal; third, it is necessary to absorb advanced management methods from home and abroad, and standardize And increase the intensity of standardization, clear the work standards and work standards in the connection of various work links of various departments; Fourth, on the basis of strengthening their performance appraisal, draw on the supervision work jointly coordinated by the business department of the municipal bureau and the supervision department. Method, set up a sub-inspection inspection team to increase the frequency of special inspections while strengthening daily supervision; Fifth, the performance appraisal should be linked to the appraisal appointment of the personnel department of the personnel department. Through the implementation of the accountability system, the implementation of supervision work is promoted.
Build a professional law enforcement system, enhance the intensity of professional law enforcement, and create a fair and just, honest and trustworthy competitive environment.
1. Integrate law enforcement forces, rationally allocate and utilize professional law enforcement human resources, focus on handling cases, and build a professional law enforcement system that meets the requirements of the times. We must combine practical work, strengthen the construction of professional case handling teams, and focus on good inspections and advertisements. Trademarks, contracts and other illegal major cases. In accordance with the "Several Opinions on Deepening the Reform of Enterprise Supervision Methods" and the "Implementation Measures for the Division of Administrative Law Enforcement Powers and Case Punishment Permissions", re-integrate law enforcement inspection teams, adjust the scope of handling cases, and improve assistance. Cooperate with the entrusted transfer system, demarcate and assist in the coordination of professional standards, so that professional law enforcement and law enforcement inspections are organically connected. Business departments and industrial and commercial offices must carry out case handover and case transfer in strict accordance with the relevant provisions of the sub-bureau.
2. Standardize the administrative punishment behavior and strengthen the administrative punishment publicity. It is necessary to make good use of the branch office, the sales case management system, the implementation of the punishment case, the settlement of the account management, to prevent the case from being filed in time, to abandon the case at random, the case is not closed, the case of the shovel Phenomenon. Implement a time-limited case system for administrative punishment cases to ensure administrative efficiency. Implement the first inquiry and notification system to fully protect the parties' right to know. Implement a public hearing system to ensure that the parties fully exercise their statements and defense rights. Adjust the hearing case review program. To ensure fairness. Implement the open administrative penalty decision book and related file file system, increase the transparency of administrative punishment cases, comprehensively establish a system of evaluation of our administrative law enforcement from all walks of life, open law enforcement basis, law enforcement permission, law enforcement procedures and law enforcement results. To enhance the transparency of law enforcement work. At the same time, through special invited supervisors, case return visits and relevant departments to investigate unannounced visits, etc., the law enforcement review is continuously unblocked and the people's public supervision is consciously accepted.
3. Further establish and improve various systems and control mechanisms for law enforcement. First, formulate laws and regulations for work. According to the new requirements of the Municipal Administration for Industry and Commerce and the District Government Legal Affairs Office, the approval of the case, investigation and evidence collection, mandatory measures, scope of hearings, and transcripts are required. On-site transcripts, final investigation of case investigations, production of administrative punishment decisions, etc., develop a sound law enforcement work system and control mechanism, and quantify various indicators for evaluation. Second, implement a case reward system to achieve clear rewards and punishments. We must improve the law enforcement inspection system. We must increase the intensity of law enforcement inspections so that the inspection results truly reflect the law enforcement status of the administrative law enforcement departments at all levels. At the same time, we must expand the scope of law enforcement inspections, and take law enforcement inspections as a regular task. Supervision and inspection of all links, timely detection, correcting problems, and tracking feedback on the rectification situation. Fourth, earnestly implement the system of administrative law enforcement fault investigation. In the case of wrongs, it is necessary to distinguish the responsibility and investigate.
4. Take effective measures to strengthen the case's nuclear audit. For the review of major cases, it is necessary to hire professionals to participate, so that law enforcement supervision is scientific and effective throughout the entire process of administrative law enforcement. Comprehensively improve the quality of cases and effectively control the case-handling personnel. Discretion, guarantee the fairness of law enforcement. Implement the case sponsor and case review and approval system. Implement the sponsor system for administrative punishment cases, the sponsor is responsible for the case filing, investigation and evidence collection, the production of various documents, etc. The person handles the case. The case is handled by the case reviewer of the case handling unit, and the auditor is the approver of the case.
5. Strengthen the construction of hardware facilities for administrative law enforcement. Combine the construction of office buildings, set up a hearing hall and be equipped with video recording, recording and related equipment. Set up a talk room according to the actual situation of each industrial and commercial office, and equip with corresponding equipment and facilities.
Highlight the key points of law enforcement and increase the intensity of special rectification of market order.
In accordance with the deployment of the State Administration of Foreign Affairs and the Municipal Bureau, we must further increase the monitoring, rectification and standardization of key areas, key markets and key commodities in our district: First, severely investigate and punish food, medicine, building materials, agricultural materials, auto parts, etc. Commodity-focused counterfeiting and sales cases, strengthen the special treatment of agricultural materials advertising; second, severely investigate the smuggling of refined oil, automobiles and spare parts, clothing, fruits, chemical raw materials and electronic products, and further strengthen the grain, cotton Third, the supervision of important commodities such as chemical fertilizers, refined oil products, automobiles, etc.; thirdly, continue to maintain a strong blow to illegal pyramid schemes and disguised pyramid schemes, realize the whole society to boycott and jointly crack down on illegal pyramid schemes; fourth, effectively protect trademark exclusive rights and the Olympics. The exclusive right of the sign, strengthen the supervision of the auction industry, resolutely stop the fraud and misleading behavior of the commercial and service industries; Fifth, continue to strengthen the rectification of the unlicensed operation, focusing on the urban-rural integration department and the surrounding areas of the school, and carry out special rectification in depth. Purify the market environment; sixth, actively cooperate with relevant departments to strengthen safety production supervision, and carry out in-depth "anti-vice", "fighting non-", anti-drug, anti-counterfeiting and other struggles.
Fourth, promote the network construction of consumer protection and rights protection, improve the complaint reporting system and rapid law enforcement system, and create a safe consumer environment.
According to the actual work of the branch office, we must continue to advance the process of “networking of consumer protection and rights protection”, and build the 12315 Complaint Reporting Center into a sub-bureau complaint reporting and dispatching platform, forming a sub-bureau 12315 complaint reporting and dispatching system, and strengthening the sub-bureau to respond to emergencies and emergencies. The ability of events to improve market control.
Further clarify the position of the 12315 complaint reporting center function of the branch office.
The Sub-bureau 12315 Complaints Reporting Center acts as the backbone of the complaint reporting and reporting system of the branch office. It mainly undertakes the collection, collection, analysis and utilization of information. It relies on multi-faceted, multi-channel and multi-angle information resources to be accurate, complete and timely. Effective standard

Accurate, collect, integrate, and analyze information to provide a basis for giving full play to the functions of command and dispatch.
Further clarify internal responsibilities, standardize work processes, and build a 12315 complaint reporting and dispatching system.
The construction sub-bureau 12315 complaint reporting and dispatching system shall be based on the 12315 Complaint Reporting Center as a comprehensive platform, relying on the relevant departments of the Consumer Protection Division, the Marketing Division, the Enterprise Division, and other related business departments, and each of the industrial and commercial establishments shall be in line with the Consumers Association to establish and "Gradging" supervision and work mechanism, establishing an institutionalized and standardized "Chaoyang Branch 12315 network operation mode".
We must scientifically set up 12315 complaints and reports center internal job responsibilities: First, set up information source posts, responsible for daily platform services and general acceptance work; second, set up information analysis and analysis posts, responsible for information collection, comprehensive compilation of complaints, reports, etc. Analysis, provide command and dispatch basis; Third, set up command and dispatch posts, deploy and conduct command and dispatch according to information analysis according to the requirements of the director. While defining the division of responsibilities, develop job standards and work processes. Implement hierarchical management of information, develop level standards and work process.
Through information standardization management, information utilization is targeted, and three services are provided. First, it serves the industrial and commercial work: the center provides decision-making basis for the city bureau and branch leaders through analysis of various types of information, for each business department, office, team. Providing law enforcement assistance. The second is to serve the relevant departments: to provide relevant information and analysis of complaints to the Consumers Association system to promote the work of the Consumers Association. Third, to serve the public: timely release of relevant complaints to the public through various news media, reporting Information, guide social consumption, disciplinary action, and warn unscrupulous operators.
Establish a complaint reporting system and a rapid law enforcement system to ensure that the people of the capital eat safe food.
It is necessary to continue to focus on food industry supervision, strengthen supervision in the field of food circulation as a breakthrough, summarize and promote the experience and measures of food quality supervision and advancement, and fully implement the implementation plan of “food safety project” at the city and district levels. The radiation range of the “Food Reassurance Project” will increase the spot check on key foods. Comprehensively implement and implement the market “site factory linkage”, “site linkage”, claim the ticket and other systems, shopping malls, supermarket food processing, sales access filing system Experience, build a food access regulatory network. Strengthen the exit mechanism, establish a rapid food safety detection and enforcement system, and ensure the promise of “four hours off the shelf” for foods that seriously endanger people's health.
Extend the working tentacles and build the consumer protection network into the public.
Continue to broaden the field of consumer protection and rights protection, focus on solving the problems of counterfeiting and shoddy, price fraud, overlord clauses, false propaganda, and compulsory trading. To extend the tentacles of rights protection work, the "network-lined" management responsibility area supervision network must It may work with the consumer protection network to connect to the Internet, and fully promote consumer protection and rights protection, industrial and commercial supervision and industry and commerce regulations into the community, enter the school, enter the enterprise, enter the countryside, mobilize the public to participate in supervision, expand the scope of supervision, and realize the number of consumer protection rights. Expanding to improve quality, from formal diversity to content practicality.
Continue to give full play to the role of the Consumers' Complaints Appeals Mediation Office
The Consumers Association establishes a complaints and appeals mediation room at the grassroots level, which can not only expand the functions of the grassroots public service platform, but also play a unique advantage in eliminating the legitimate rights and interests of consumers. It can also free the industrial and commercial institutions from mediation work and concentrate on improving the economy of the jurisdiction. Control of order. Construction of complaints and complaints mediation room, to clarify the division of responsibilities, standardize work procedures, improve the rate of complaints and reporting mediation. Unblocked information feedback channels. Through information data collation, statistics, feedback, to the Consumer Association, 12315 and the industry and commerce Information, source of the case, providing first-hand materials for cracking down on illegal activities.
V. Focusing on promoting economic development, establishing a standardized service system, and creating a satisfactory service environment for the people. In the process of promoting economic development, industrial and commercial administration plays an important role. We must closely create a new advantage around the Chaoyang District. Promote development, build a modern and new sunrise, this center, firmly grasp the opportunity of Beijing's business center construction, Olympic construction and the construction of "three-four zones", and conscientiously implement the reform measures of the city registration system and the reform measures of the annual inspection system. Strengthen service awareness, use scientific and technical means to achieve standardization, improve service quality and service level.
We will conscientiously implement the reform measures of the city registration system and the reform measures of the annual inspection system to create a standardized and simple access environment for investors.
The municipal bureau plans to make major adjustments to the registration system this year, including: simplifying the registration of name registration, implementing the payment of registered capital in installments, notifying specific business projects, improving the exit mechanism of enterprises, simplifying the registration procedures for individual industrial and commercial households, and implementing intermediary enterprises. Partnership registration and other content. In this regard, we must actively prepare, follow the reform ideas, take corresponding measures, and actively implement.
The annual inspection work shall be carried out in accordance with the unified deployment of the municipal bureau. In the targeted industries, enterprises shall carry out targeted supervision and inspection, and at the same time greatly reduce the administrative costs of honest enterprises. All enterprises that have no bad behavior records shall be exempted from passing the system; Enterprises can apply for a maximum of no more than two years of “closed business suspension period” to create a relaxed and efficient service environment and promote regional economic development.
Use scientific and technical means to standardize registration and improve service quality.
To implement registration and registration standardization, we must first achieve standardization of registration and registration. In response to the “eight unification” requirements for registration work, we should use the registration work manual and the “one-time notification form” as the basis for the registration procedure submitted by the applicant. Submit the files and documents, fill out the application form and other relevant content to standardize the language answering standards. And use scientific and technical means to establish a set of registered voice consultation system to facilitate investors' consultation and improve work efficiency.
Strengthen service awareness and improve service levels.
High-quality service is an important guarantee for improving the regional investment environment and promoting economic development. Under the leadership of the Municipal Bureau, we must continue to improve various work measures in accordance with the characteristics of rapid economic development, large scale and high starting point in Chaoyang District. The requirements of the Licensing Law shall comprehensively clean up the administrative licensing projects. We must conscientiously clean up the regulations restricting the development of the non-public economy, and actively guide non-public enterprises to establish a modern enterprise system. Firmly establish and improve service efficiency and service levels, and promote the economic development of Chaoyang District. The concept of the two-level mass service platform in the service hall of the branch office and the reception halls of various industrial and commercial institutes, while increasing the investment in hardware, focus on the system specifications, job ethics and other service-oriented "software". Construction, refine the work content, standards and procedures, and regard service attitude and service efficiency as the focus of accountability. All industrial and commercial institutes must advance to the demonstration industry and commerce on the basis of compliance, and build management work with higher standards to enable two-level service. The platform has truly become a window to display the image of the industry and commerce, and has become a bridge and link between the government and the general public. At the same time, it is necessary to strengthen the information archives. Qin and other services, open innovation, good IT support and logistical support. Standardize financial management, frugal and serious financial system, create a good internal environment.
In the year of the year, my branch has consolidated and improved a series of reform measures, and grasped the newly assigned functions.

The key year of the exhibition. All units should focus on the "four-in-one-promotion" work objectives, start from the foundation, do their due diligence and standardize supervision, and promote law enforcement construction; start from the environment, do their best to highlight services, promote reform and development, and serve the regional economy. And the society's comprehensive, coordinated and sustainable development creates a good environment and makes greater contributions to the capital's early realization of modernization!