2019 post office management work plan

The year is still an important year for the bureau to deepen reform and accelerate development. All work must show a new improvement, a new look, meet new challenges, and create new achievements. Therefore, our total business philosophy in XX is: adhere to the "operational efficiency as the center, focus on the development of the rural market, focus on the development of business letter intermediary business, speed up the pace of village postal projects, with agricultural resources distribution, logistics and distribution as a business growth point Further improve the marketing network, comprehensively promote and effectively play the role of the marketing system, unswervingly promote the healthy and rapid development of key businesses, and comprehensively improve service levels and service capabilities."
The business income was completed at 10,000 yuan, an increase of 8%; the total business volume was completed by 10,000 yuan, an increase of 10%, and financial support was achieved.
The target measures to complete the above planning tasks are:
First, manage development measures, continue to pay close attention to service levels, and further improve service quality.
1. Adhere to the concept of service for efficiency, survival and development, implement service norms, carry out "study model, tree star" activities in the overall business delivery window, increase the assessment of various business operations and service work, and effectively solve Hot and difficult issues in user complaints and service work.
2. It is necessary to firmly establish the concept of “customer first, sincere service, service is efficiency”, strengthen leadership responsibilities, pay close attention to basic management, and implement responsibility to people.
3, pay close attention to quality projects, regularly hold business quality training, business skills competitions and other business training methods, conduct quality assessments for all employees, improve the overall quality of window service personnel, and make a qualitative improvement in service levels.
4. Strengthen supervision and inspection, regularly follow the postal route, visit users, hold user forums, thoroughly solve the weak links in the delivery work, and ensure that the mail delivery user satisfaction rate reaches over 90%.
Strengthen and improve internal management to improve the operational efficiency of enterprises.
1. Strengthen supervision and inspection, so that all basic management work will gradually be institutionalized and standardized, and the standard operation of various businesses will be implemented.
2. Strengthen the construction of cadres and actively adapt to the needs of formal development. By maintaining the advanced learning and learning activities of the Communist Party members, the overall quality of the team will be improved, the overall image of the team will be established, and the unity and cooperation, the overall role will be emphasized, collective negotiations on major issues will be achieved, and the unit and the headquarters will be determined at a global and strategic level. The development plan of the department will comprehensively and systematically promote the reform, operation and management of the enterprise.
3. According to the relevant regulations of the Municipal Bureau, establish and improve various rules and regulations, and through the revision of the existing inspection work system, promote the standardization and standardization of inspection work procedures, content, frequency, basic materials and assessment methods to ensure the effectiveness of inspection work. To improve the pertinence of inspection work and adapt to the needs of business development, we must formulate and improve new management methods for new problems arising in business development.
Strengthen safety production management to ensure the safety of funds, communications and production.
1. Unswervingly implement the various management systems formulated by the Shengshi Municipal Bureau, effectively strengthen supervision and inspection, increase the frequency of inspections, improve the quality of inspections, and resolutely remove those important positions from those who have misconduct, and resolutely implement the formulation of the municipal bureau. The important job rotation system is to prevent problems before they happen.
2. Conscientiously implement the policy of “safety first, prevention first”, implement the safety production responsibility system, improve prevention facilities, and improve rules and regulations. Focus on strengthening fund safety management, production operation safety management and information security management, strictly prevent all kinds of accidents, ensure the safety of employees' lives and corporate property, ensure the safety of all types of mail, prevent mail loss and damage, and ensure the security of integrated computer networks.
Second, business development measures, postal storage business
1. Continue to adopt a combination of professional marketing, full-time marketing and social marketing to consolidate old depositors, large depositors, and develop new depositors. Vigorously develop the “generation” type of business such as wages and pensions, improve the development and utilization rate of the green card business, and strive to increase the net savings by 25 million yuan, the market share will reach 25%, and the ending balance will reach 160 million yuan. Above, the current ratio is more than 35%, and the income is increased by more than 10%.
2. Continue to carry out short-distance competitions, quarterly competitions, outlets and outlets, individual and individual competitions, increase efforts and assessment efforts, and mobilize the enthusiasm and urgency of all employees to develop savings with strict incentives.
The express delivery business express business set up a project development team, user-oriented, deepen internal potential, constantly looking for new business growth points, and seeking cooperation and development areas.
First, we must use the opportunity of more labor export in our county, and we will use the express mail for all kinds of orders, certificates, photos and promotion. Second, we must work hard to improve the service level of large customers, and collect and direct them to use express services. Third, we must seize the opportunity of the replacement of the second-generation ID card and contact the public security department as soon as possible to gain more initiative and strive to increase the express delivery by 12%.
The business of the letter business is the postal housekeeping business. It has been declining for many years. Next year, we will take this business as the number one project. First, we will further enhance the confidence and urgency of the development of the letter business and vigorously implement the "lettering". The project will not lose the opportunity to carry out the "making a letter" campaign to promote the overall improvement of the letter business; the second is to pay close attention to the implementation of the "postage seal development project management", focusing on government seals, human landscape seals, campus seals and corporate seals. The development of the third; to start the impact of individual business and industrial households to transmit business letters, while expanding various types of billing business and dm special delivery business; Fourth, the use of the annual provincial youth letter competition opportunities, a large-scale publicity agitation and research Let more school class teachers and principals pay attention to it, and strive to improve the business volume of the letter, and at the same time, pay close attention to the package business, improve the window conversion rate and the effect of bulk package delivery, and strive to increase the revenue of the letter by 6%.
The subscription of newspapers and periodicals for business newspapers and periodicals is the main business of our bureau. While we are doing a good job in collecting the party newspapers and periodicals, we are paying close attention to the one-off collection work, striving to complete the one-off collection of 1.3 million yuan, and complete the subscription task of 1.4 million for the whole year. yuan. Focus on private fee subscription, campus subscription and government subscription, formulate a method of breaking the award and punishment, set up newspaper and retail counters in qualified branches, and make great efforts to do a good job in newspaper and retail sales, and strive to increase newspaper revenue by 6%.
The development of intermediary business continued to pay close attention to the intermediary business and agency business, grasp the opportunity of the peak season of this business, and cooperate with the municipal bureau to carry out various promotional activities for the development of intermediary business. Strive to complete the generation of the number of households, the sale of mobile, China Unicom payment card million, PHS recharge card million, insurance amount of 10,000 yuan.
, logistics and distribution and agricultural distribution business
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p; The issue of “agriculture, rural areas and farmers” is a problem that the government has always attached great importance to. The active role of the postal “service to agriculture, rural areas and farmers” is not only the need for postal market expansion, but also the need for postal enterprises to establish a good social image. Therefore, in the year of the year, the bureau continued to strengthen the development of the “three rural” market, actively build and improve the “three rural services network” to win the “Liangguomei”, “蚜泯净”, “pyridyl chloride” and other agriculture. A tough battle for the goods. Keep track of the user's follow-up visits in a timely manner, keep abreast of the situation, solve problems encountered during the use process, and improve the user profile. Strive to sell "Liangguomei" and other agricultural resources 10,000 bags / bottle, to achieve business income of 10,000 yuan, so that more than 50% of the villages meet the requirements of the city council's village postal engineering standards, laying the foundation for the postal occupation of the rural market
In the face of fierce market competition and the diversified development of the communication market in XX, the bureau insisted on establishing the concept of modern postal development, exploring the operation of enterprises in accordance with the laws of the market economy, determining the development priorities, further deepening specialized operations, and transforming marketing. Ways, grasp the six focuses: focus on cultivating the postal business development market, on the one hand, insist on adjusting the deposit-deposit current deposit structure on the basis of continuously expanding the scale of the postal storage; on the other hand, with the “project marketing” as a breakthrough, continuously expand the scale of postal business income. Focus on operational efficiency and quality, and give priority to efficiency. From the past, focus on quantity, scale, vector and quality, and shift the focus of all work to the improvement of economic operation quality; focus on implementing normative management and consolidate the foundation to ensure development. Integrate postal network resources, from full-time marketing to professional marketing and program marketing, increase market development, and promote structural adjustment; focus on improving service levels, promote the "improve service quality, customer satisfaction" activities, provide sincere service, Personalized service, differentiated service Continuously improve the quality of postal services; focus on building corporate culture, "people-oriented", use postal cultural brands to enhance competitiveness; focus on improving postal technology innovation, market development capabilities and management capabilities, and develop on the basis of consolidating and developing existing businesses. Post modern logistics, intermediary agency business, and strive to create a corporate culture with distinctive characteristics of the times and postal features.
Faced with new development opportunities and more severe challenges, XX's work tasks have a long way to go. To reach a higher level, we need to make considerable efforts. We must keep up with the times and develop with full enthusiasm and high morale. Innovation, hard work, and the concerted efforts of the overall workforce, unify our thinking, strengthen our confidence, and work hard to create a bright future for the development of our post.