Property Management Center 2019 Work Plan

~ Year is a year of xx property center management exploration and steady development. Opportunities and challenges coexist, but challenges outweigh opportunities. Enterprise development must follow the guiding ideology of “changing ideas and establishing service awareness”, and serving the spirit of “I serve the owners well, I add brilliance to the enterprise” to cultivate a group of backbones. With the aim of establishing a corporate image of xx, we will deepen the standardization of property management services into every detail. Property management is cruel to "going against the water, not going back." How to develop, innovate, and enterprising, how to reduce and reduce leakage is our foundation. In view of the actual situation and development prospects of the xx property management center, the following work plans are formulated:
The guiding ideology of the first year is to serve the people, standardize the behavior of property services, promote the spiritual civilization construction of the property management industry, promote the construction of harmonious communities and harmonious villages and towns, adapt to the needs of the village committee system reform and the property market competition, and combine enterprises. In its own situation, it creates a property management model with xx property management features. Efforts will be made to explore the internal management mechanism and strengthen the comprehensive service capabilities and management standards of the enterprise. Adhere to the customer service, diversified business ideas, and comprehensively improve the ideological quality and professional quality of personnel at all levels.
Second, the main business indicators
1. Completely complete the residential income of the 4th district of Sifang Jingyuan with a total income of 45,696 square meters, and the charging rate of 510 property fees will reach 98%.
2. Actively expand the rental and sales activities of parking lots and strive for new breakthroughs.
3. The base property fee must be fully charged.
4. Diversified operating income utilizes existing resources and strives to maximize profits.
5. Open source and reduce expenditure, control internal consumption, reduce costs, save energy, and improve project operation efficiency.
6. Arrange the positions reasonably, and make reasonable assessments based on the employees' own characteristics and expertise. Clarify the direction and goals of development, combine the development of the company with the needs of employees, and provide opportunities for employees with development potential.
7. The e-zone indicators are revised separately.
Third, the annual management index plan closely focuses on the development direction of the xx property management center, and implements the corporate tenet of serving the society, serving the owner, serving the customer, serving the enterprise, and realizing social, economic and environmental benefits through the service. In order to achieve this goal, the following plans are formulated to achieve this goal:
1. Build a team, integrate into the team, establish a foothold in the position, and establish a sense of service.
2, exercise the team, lay a good foundation, standardize the service, build harmony, and win the satisfaction of the owners.
3. Strengthen management, improve skills, train and select a group of technical backbones, become the pillar of the enterprise, and establish a corporate image of xx.
The change of the village committee system has spawned a property management center. From a superior environment to a gradual transition to independent business, self-financing property companies. From the golden rice bowl to the mud rice bowl, the transformation from the mind requires a process. But you must adapt to the environment, forget yourself, start from scratch, learn the skills to grasp the future, and leave the initiative to yourself. Therefore, we must change our mindset, position ourselves, and truly integrate into the enterprise.
Adhere to a good work style, gradually improve the service system, rationalize the relationship, clarify the responsibility, and improve the system to gradually normalize the management work.
Adhere to the principle and maintain unity and cooperation units to communicate frequently. Ensure better coordination, coordinate the relationship to deepen development, expand the field and strive for new breakthroughs.
Management norms, establish and improve all kinds of files, and strive to be comprehensive and detailed.
Visit the owner regularly and conduct a satisfaction survey. Constantly change the way of working to make the owners satisfied and establish the xx property image.
Gradually improve various rules and regulations, through practice, modification and practice, and then modify, and finally achieve a rule to follow. Maintain the pure quality of the workforce and continuously improve the overall quality of the employees.
Fourth, the basic preparations for the year:
1. Correcting ideas, changing understanding, maintaining a unified thinking with developers, establishing the concept of “this family”, courageously taking responsibility, for common interests, not counting gains and losses, doing a full range of services to win the trust of the owners, through Our words and deeds let developers and owners understand, understand, affirm, and choose xx.
2. Prepare for a professional property management process. The projects managed by xx are able to ensure the achievement of quality objectives, cost targets and time objectives set in advance through standardized workflows.
3. Prepare for the takeover of new projects.
4. Prepare for performance appraisal and incentive mechanism. Objectively evaluate job performance based on responsibilities and plans, and use this as a basis to fairly determine job promotion and benefit distribution, so that the difference in benefits is proportional to the difference in performance, and ensure the team's continued work enthusiasm.
5. To prepare for a multi-regional and multi-level decentralized management structure, the entire system must be operated efficiently and with controlled risks.
6. Be prepared for core management and team building.
Five, ~ year of the main work plan
1. Standardize service and build harmony. With the theme of “standardizing service and building harmony”, carry out in-depth standardization activities, focus on service owners, standardize the service behavior of property management, improve the level of property management, and create a good residence for the owners. And the working environment, promote the spiritual civilization construction of the xx property management center, and promote the construction of a harmonious community. Keeping close to the theme of “normative service, building harmony”, organize employees to carry out activities of “informed, true feelings, affection, and social conditions”. The main tasks are as follows:
Informed: continue to disclose property service standards, charging standards and basis to the majority of owners in accordance with the basic standards of residential property services; use various forms to publicize property management policies and regulations, post in eye-catching positions such as bulletin boards or In the form of printed sheets, the "Property Management Regulations", "Procedures of the Owners' General Assembly", "Owners' Convention" and other files are transmitted to the owners, so that the residents can understand and be familiar with relevant laws, regulations and policies, and the services are transparent and the residents are informed.
True feelings: Hold the owners' symposium, issue-investigation form, etc. to understand the residents' opinions and suggestions on the property service, truly listen to the voices of the people, and formulate practical and effective measures on this basis to make serious improvements.
Family: Carry out various activities of loving the people, facilitating the people and helping the people around the "New Year's Day" and "Spring Festival", launching on-site services, consoling the elderly and the military, and creating more convenient living conditions and environment for the residents, and enhancing mutual understanding. Convergence with each other, embodying family ties and rallying people's hearts. Start with the most concerned issues of the industry, and do practical things for the business, such as free inspection of electrical lines, voluntary maintenance, the establishment of a file of elderly people, visit the equipment room, publicize the use of gas, etc., strengthen the return of business, solicit opinions from industry, etc. ;
Social situation: Establish a consultation and discussion system with the community neighborhood committee through the symposium of the owners, regularly study the community joint construction and joint management matters, communicate in a timely manner, master the social situation, understand ~; support and cooperate with all levels to carry out security precautions, civilized etiquette, Community construction activities such as popular science, education, culture and sports promote the formation of a good social atmosphere of solidarity and friendliness and mutual assistance.
2, lay the foundation to do a good job of training, so that the owners are satisfied
Xx property management center personnel come from the grassroots level and contact the property industry soon. Therefore, we must systematically train from basic training, policy and regulations, practical skills, and conceptual changes. Develop a detailed and actionable training program. In combination with the characteristics of adult education and the specific conditions of the project department, various forms of training are carried out. So to achieve the work program, how to do the work content, what to do, what not to do. Have a preliminary understanding of the job position to meet the requirements of the job. In order to meet the owner's stay, we will do all the preparatory work to achieve the expected results.
3. Establish the idea of ​​actively loving enterprises and building enterprises, and actively

Coordination and work in the work We must always emphasize the spirit of "ownership" and work with the attitude of loving construction projects. Don't wait, don't rely on, don't push, don't drag, cooperate with various departments, exert team spirit, and actively serve customers without emphasizing objectiveness. There are conditions to do, and there are no conditions to create conditions to do. As long as the development of the project department is beneficial, we must do a good job. Be a good master. Love, build and manage projects for xx to establish a good brand in Fengtai District
4. Improve the equipment and facilities files, and do the maintenance work inspection records In order to ensure the integrity and continuity of the original equipment and equipment, it is necessary to improve the file management. Archives are archival materials that are directly formed in property management activities. In terms of form, they leave the handwriting and signature of the manager; in the content, they record the true face of the property, the business and the management process. Require the archives of each department to be completed on schedule and in detail, and keep updating to maintain the integrity of the data. At the same time, urge manufacturers to do a good job in the maintenance of equipment and facilities, maintain good operation and extend service life. And brainstorming on the rational control of public energy, striving for rationalization proposals, keeping energy costs at a minimum and reducing expenditures
5. Vigorously strengthen project safety and security work and safety production work The defense and safety production work has always been the focus of the project department. We need to combine pre-existing control and mobile patrol plugging loopholes. Eliminate safety corners and ensure that there are no safety problems in the project. If there are any violations of the operating procedures and violations of the operating procedures, the construction unit should immediately stop it and report it to the superiors for criticism, and make plans for emergencies. Let all employees keep in mind the importance and seriousness of production accidents to society and units
6. Strengthen community cultural activities, promote spiritual civilization construction, take advantage of the local area of ​​the xx property center, and rely on the support of the village committee to actively carry out a series of activities such as beneficial community fitness culture exchanges and folklore exhibitions to meet the needs of the amateur culture of the owners. Actively participate in public welfare undertakings of higher-level units and regions. For example, sponsoring the “Hope Project” to donate money and materials to the disaster area.
7. Strengthen the study of property management knowledge and improve the level of professional management. Through regular and irregular business training and assessment of employees, the service level is improved and the service quality is improved, so that the professional training rate of employees reaches 100%. Initially achieve the ability to have certain expertise and handle normal affairs. Everyone is familiar with the requirements and rules of each job, continuously improve the quality of work and professional management, establish a good sense of service, proactively serve the owners and win the trust of the xx property management center.
8. Do a good job in publicity and education, draw closer to the distance between the owner and the property, and communicate with the owner through communication:
Owners, after gathering from all sides to a new living environment, there must be a lot of discomfort at first, especially when the expected psychological value of the consumer psychology and the imaginary room prototype are broken by the rough contact room, which is extremely large. Psychological imbalance, this imbalance will last for a while, after the renovation or longer, if there is an unsatisfactory or some blockage in this period of time or decoration, its mentality will have more prominent anomalies, in the traditional thinking Under the control of a self-protection awareness, fear of loss, fear of being deceived, fear of being slaughtered, indicating that they do not understand our company, lack of recognition; it depends on our actual work to move by our daily publicity;
Before the property management business or the form of management services is fully accepted, there must be a long process of gradual recognition and acceptance and a transition period. During this period, all aspects are prepared for material and economic foundations. Prepare for ideas, regulations, theory, standards, and awareness concepts; we need to actively and proactively do some basic publicity work, communicate with industry and customers, and introduce our basic daily work and foundation. Work, so that our company's management service concept is deeply rooted in the hearts of the people, initiative to create conditions, opportunities, create a suitable atmosphere; initiative guidance ~, to control ~ guidance;
Property should make full use of the bulletin board to carry out basic knowledge of the property, policies and regulations. Summary of community activities. Firefighting common sense, anti-theft tips and other promotional activities. At the same time, some typical case studies are introduced to the owners to be alert, truly thinking about the owners and building their own homes together. Maintaining a harmonious neighborhood, the property really plays a role in pinning the attention of the owners.
Sixth, the work plan of each department:
1. Administration Department:
First, the year will take over the Century Scenic Area e, and the Administration will do the following preparations in advance:
(1) Cooperate with the departments of engineering, property, security and finance to formulate relevant materials and forms for relevant takeover acceptance and owner's check-in, and contact the printing work;
(2) Preparing and purchasing office supplies;
(3) Pay attention to the situation of employees; recommend employees with characteristics and expertise to the leaders, and provide opportunities for potential employees to display their talents.
(4) Cooperate with all departments to take over, check and check in the e-zone.
Second, the work focus after completing the e-zone check-in:
1 Training: Develop training programs including behavioral norms, professional knowledge, advanced experience and so on. From time to time, the training effect of employees is subject to various forms of assessment, and strict requirements are required to implement the reward and punishment system. Make up for the shortcomings in the work, do a good job in the training of new employees, improve the training program, and make good training records.
2 Quality inspection work: Negotiate with the leaders, strive to introduce the quality inspection rules in the second half of the year, and implement the standards according to the standards. Quality inspections should be included in the department's work priorities in the second half of the year, and inspections should be strengthened to ensure good quality.
3 On the basis of doing your job well, support and cooperate with leaders and coordinate the relationship with various departments. Work together with employees to improve together.
4 Archives Management: Establish and improve all kinds of archives, collect all kinds of archives carefully and meticulously, carefully and carefully organize and archive the collected archives, so that the data is complete and standardized, the records are clear and detailed, and the search is convenient and fast. It can be based on evidence and can be investigated.
5 Logistics support work: care for employees, strengthen cohesiveness, try their best to solve practical difficulties for employees, and do a good job in logistics support for the project department.
2. Property Department:
Realizing the professional management of the property, welcoming the smooth occupancy of the community owners, and creating a beautiful and comfortable living environment for the residents, is the work goal and efforts of the property department.
The file information of the 1 household is established in a timely and complete manner and meets the quality inspection requirements of the company.
2 Carry out detailed training for employees, continuously improve the quality of work and professional management, establish a good sense of service, and proactively serve the business and customers.
3 Strengthen communication with the owners, and everyone in the property department should establish their own customer base. Organize good things and do practical things for the industry. Owner satisfaction is 98%.
4 Actively carry out surveys on the needs of owners and enhance the value of property services.
5According to the signing of the service contract supervision with the cleaning company, the cleaning company will do a good job in cleaning and greening in the park, and strive to create a beautiful, clean and comfortable living environment for the residents of the community.
6 Actively carry out community cultural activities to create a warm and healthy community living environment.
7 Satisfaction survey of the resident households, the annual coverage rate reached 100%.
8 Carry out rich and colorful community cultural activities to add fun to the owners.
9 Use the bulletin board to introduce the property knowledge, common sense of life, health information, etc. to the owners. At the same time, the owner will be introduced to the work of the property company at any time to facilitate the owner's cognition and supervision.
10 Do a good job in basic services such as sanitation, disinfection, environmental protection, and greening management in the park.
3. Engineering Department:
Planning and maintenance of equipment and facilities:
1 Strictly implement the regular inspection system and find out the problems in a timely manner. The daily inspection is not less than 1

Times.
2 Arrange regular inspections according to the seasons, especially during the flood season, and strengthen the inspection inspection to ensure the fullness.
3 Maintenance of fire protection system: In combination with the needs of the Ministry of Security, timely inspection, maintenance, so that all kinds of fire pumps, smoke, spray facilities, sound and light alarms and fire hydrant equipment are in good condition, and spare parts are purchased according to actual needs. In order to replace it in time to ensure that the equipment plays its due role.
4 Garden wrought iron guardrails are arranged according to the actual situation.
The decoration and decoration of the 5 households is almost at the end, and the painting work will be carried out on the walls of public areas such as corridors and elevator halls.
6Maintenance and maintenance of various types of equipment according to actual conditions.
Improve supporting facilities:
1 Supervise the development and construction units to improve the road lighting facilities in the park.
2 Supervise the construction unit to improve the maintenance of equipment and facilities.
3 urged the development to repair the settlement around the building.
Energy saving:
1 Renovation of lighting equipment in the underground parking lot to minimize the energy consumption of the yard.
2 Change the lights of the corridor and elevator hall to energy-saving.
3 Transform the lighting control switch in the staircase into a touch delay switch.
Major technical transformation of equipment and facilities: It is recommended that the development unit install monitoring equipment for underground parking lots and elevators in the four districts of Sifang Jingyuan to reduce the labor cost of the xx property management center.
Improve the quality of service: establish a professional ambition for the owner to serve wholeheartedly, to do the instrument dignified; language humility, elegant, accurate; active enthusiasm, everything for the owners. We must do a good job in the matters entrusted by the owners, and we must actively find solutions to the worries of the owners, so that the owners can live in peace and enjoyment in the community.
Solve the problems left by the house: cooperate with the development unit to urge the construction unit to carry out the repair work on the leftover issues of the house.
Do a good job in safety production management, implement the safety production responsibility system step by step, and sign a safety management responsibility book.
Management of environmental order: do a good job in the management and control of the exterior facade, internal structure and interior decoration of the house, maintain the beautiful appearance of the park environment, stop the disorderly construction, garbled and illegally occupy the public area, and maintain elegance and tranquility. Good environmental order.
Anti-freeze insulation measures: Winter anti-freeze insulation work can not be ignored, and relevant anti-freeze insulation measures are formulated for the facilities and facilities in the building.
e District Work Plan:
1 Early intervention:
Time: ~ October to ~ March;
Objective: To participate in the construction management of the e-zone, from the perspective of property management, to participate in the commissioning and completion acceptance of the equipment and facilities in the e-zone, including the acceptance of sub-divisions, sub-projects, acceptance of concealed projects and comprehensive acceptance.
Requirements: Familiar with and master the details of all equipment and facilities in the e-zone, learn the operation procedures of the equipment, record the problems found, and put forward relevant rationalization suggestions to urge the construction unit to carry out rectification, ensure the construction quality, and reduce the rework after the takeover. the amount.
2 takeover acceptance:
Time: ~ March to ~ April of the year Contents: (1) Formulate relevant files, materials, forms and handover acceptance procedures for property takeover acceptance to ensure the smooth acceptance of the acceptance and acceptance of the e zone.
(2) Supervise the construction unit to organize the personnel to carry out comprehensive repairs on the problems detected during the inspection to ensure the smooth progress of the owners.
3Rework management work:
For the rectification proposed by the owner when inspecting the house, the construction personnel shall be organized to carry out the repair, to ensure that the rectification is completed within the prescribed time limit, and unnecessary push and tear phenomenon is avoided.
4 decoration management:
(1) Improve the content of decoration construction management services, do a good job in the renovation procedures, and ensure that the renovation procedure is 100%.
(2) Do a good job in daily decoration management, pay attention to the decoration of the owner at any time, find violations, and correct them in time.
(3) Cooperate with various departments to avoid acts that damage the structure of the house or infringe on the interests of other households.
5 normal period management:
(1) Improve supporting facilities: According to the actual situation of the e-zone, the relevant plans will be formulated separately.
(2) Energy-saving management: According to the public areas of the e-zone, underground parking lots and other existing equipment, measures are taken to tap energy-saving measures.
(3) Other management tasks: Work plans will be formulated separately according to actual conditions.
4. Security Department:
(1) Security management: Public security management includes a series of management activities such as anti-theft, anti-destruction and crime prevention. For this reason, the Ministry of Work has made the following work plans:
1 Strengthen the inspection of the gates, strictly implement the guest registration system, and strictly manage the personnel entering and leaving the community to ensure that no random personnel enter the community to ensure the safety of the owners. Bulk goods are issued with the exit permit, and the entry and exit of various motor vehicles are strictly registered and the vehicle license is checked.
2 Increase the density of patrol inspections, and do diligent inspections and diligent inspections. There are no abnormalities in the vital parts and no hidden dangers.
3 Strengthen the safety management education for employees, such as the handling of emergencies, alarms, on-site protection, first aid, accident reports, etc.
4 Conduct security management training for security personnel, yard administrators, and central control personnel, and clarify their respective job responsibilities.
(2) Fire management: Fire is the biggest “enemy” in property safety management. In the event of a fire, people and property will be seriously threatened. For this reason, the following prevention plan is formulated:
1 Strictly establish and improve the fire prevention organization according to the provisions of the "Fire Control Regulations of the People's Republic of China", and determine the corresponding person responsible for fire prevention, and decompose the fire prevention responsibility into each household. The owners or households, households, renovation units and other individuals or groups shall be responsible for the scope of the property. Responsibility for fire prevention inside.
2 Conduct daily fire inspections, and formulate and implement firefighting rectification measures based on the detected fire hazards.
3 Set up a voluntary fire protection organization with all of them as the center, and implement strict fire supervision and management.
4 Strengthen the inspection and maintenance of fire-fighting equipment and facilities, and timely solve and solve the problems found.
5 Establish and improve the fire safety system, and implement fire safety knowledge such as emergency evacuation procedures for households and employees. Organizational preservation, yard administrators, fire control personnel and related department personnel conduct fire drills to cultivate the ability to deal with emergencies.
(3) Vehicle management:
Strengthen parking management, conduct special training for management personnel, and improve the skills and service quality of parking management. The entry and exit records are clear, the vehicle condition check is carried out, the authenticity and validity period of the vehicle license are checked, the convenience service is increased, the yard fee is charged, the bill money is clear, and the handover is clear.
Seven, the six hopes of the year
1. Individuals should strengthen their sense of responsibility, enthusiasm and respect for people in continuous reflection.
2. Consciously feel the joy of work and pursue the happiness of a career.
3. Make up for each other's abilities, list their own deficiencies, and improve them one by one.
4. Emphasis on the mode of work. Pay attention to summarizing and improving the working methods, and adopting the successful practice formation mode and applying it to the processing of similar problems.
5. Establish a sense of management, cherish resources, suffer from losses, and attach importance to the relationship between input and output.
6. Strengthen project management capabilities.
The year of xx is a year of growth and expansion of the property management center. In the era of increasingly fierce competition in the property market, with the gradual improvement of policies and regulations, the awareness of the rights of the owners has gradually increased, and the unfavorable guidance of the media has made the owners more sensitive and the property management has fallen into In an embarrassing situation, to get rid of the market and seize the opportunity, we must work hard on the overall level of service and service quality, and the service is focused on the details. The details are in the "people-oriented, honest-based" in the subtle point of seeing the spirit. We must be united in solidarity, improve the overall service level and the key moments of service quality, how to adapt to the market, and get the approval of the owners. The key is to “change the concept and establish service awareness” to do all the basic work, make full use of the existing resources and develop and village committees. The platform that will be provided. Be serious and do everything in a down-to-earth manner. Under the leadership of the village committee

Efforts to seize the opportunity to make the development and village committee feel "we will do, we must do it!"



Xx property management center

year month day