Bank cashier summary
The cashier business is a basic work. In recent years, the Bank has started to improve the cashier's work system, establish organization, implement responsibilities, strengthen training, strictly supervise and seriously assess, and effectively strengthen the standardized management of cashier's work and effectively improve it. The quality of the cashier's work.
Xxxx annual bank cash income xxxxxxx million yuan, expenditure xxxxxxx million yuan, respectively, increased by xx.57%, xx.26% compared with last year; the annual cash from the PBC or the market release library xxxxx million, paid to the pedestrian or city The bank issued a library of cash xxxxx million yuan, internal cash transfer xxxxxxx million; the annual collection of counterfeit currency xxxx sheets xxxxxx yuan.
Our specific approach is:
First, improve the system, implement the responsibility, provide a system to improve the quality of the cashier's work, ensure that the cashier's work is a basic work that deals with banknotes every day, and at the same time, it has a fixed operating procedure, operating technology, and it is repeated every day. Regular work. The biggest feature of this work is that the operator is very prone to slack and slack, can not adhere to the operating procedures, and once it is not in accordance with the operating procedures, it is extremely error-prone. Therefore, to ensure that the cashier can continue to operate according to fixed operating procedures, and always maintain a high quality, must have a sound and strict system to ensure. Based on this understanding, according to the characteristics of the cashier's work and the law of operation, the Bank will ensure how to improve the quality of the cashier's work through institutional norms, and to maintain this high quality and continue to do a lot of work.
The first is to conduct in-depth investigations and studies to find out the crux of the quality of the cashier's work. In the early stage, the Bank conducted extensive and in-depth investigations on the problems that the cashier system and operating procedures could not be strictly enforced consistently, and the quality of work was good or bad. Through in-depth and meticulous investigation, we find that the main reason for the fluctuation of the quality of the cashier's work is the lack of effective incentives and rigid constraints on the consistent implementation of the cashier's operating procedures; the lack of specific and specific measures to prevent errors in the cash payment. Hard rules; poor supervision of the cashier’s work, poor assessment and punishment, and poor performance of the cashier’s operational skills. The fundamental crux of the many reasons for this is the lack of strict institutional norms. Because a person has to do a job consistently and repeatedly, in addition to loving this job, it is more important to know not only how to do this job, but also the standard of doing it. What kind of rewards and punishments are obtained, and also know that such regulations are implemented for a long time and will not change with changes in leaders or changes in personal will. To achieve this, we must improve the various related systems in accordance with the reality of ensuring the quality of the cashier's work.
The second is to grasp the crux of the problem and formulate corresponding supporting systems and operating procedures. According to the conclusions drawn from the investigation and research, the Bank conducted a system regulation on the cashier’s work procedures, such as the collection and payment of the cashier’s work, the storage and storage, and the transfer of the bank’s large library. "Procedures"; for the lack of strict operating procedures for the confiscation of counterfeit money, easy to conflict with customers, the "five face-to-face" as the main content of the "confessed counterfeit currency operating procedures", "five face-to-face" that is when the client's face Cash business, when the customer's face identifies the true and false coins, when the customer's face is stamped with a "counterfeit currency" stamp, when the customer's face is issued with a counterfeit currency confiscation certificate, when the customer's face clarifies the reasons for confiscation and reason. In view of the lack of effective incentives and the lack of rigid constraints in maintaining the quality of cashier's work, the Bank has formulated cashier's work according to the requirements of the cashier system and the “Measures for the Evaluation of RMB Quality Management Competition” by the Nanjing Branch of the People's Bank of China. The Rules for the Implementation of the Cashier's Work Assessment Award and Punishment, which are linked to the individual's economic interests, stipulates that “the cash-free error-free outlets will be paid every six months, and the branch business department and general outlets will award cash of RMB 500 and RMB 300 respectively; If the counterfeit currency is found and collected, the teller shall be rewarded with 10% of the counterfeit currency denomination", and the employee who discovers and confiscates the counterfeit currency shall be credited to the cashier's management and the relevant office for the year-end comprehensive evaluation of the accounting management, and the cashier with excellent quality of the cashier's work shall be The sub-branch was named as 'excellent cashier'; for the problem of inspecting poor supervision and lax assessment, the “responsibility for inspection and supervision of cashier work” was listed as the content of the assessment of the director of the internal affairs and the supervisor of the county branch. Due to the targeted formulation of a series of systems, the key links of the Bank's cashier's work to maintain a stable quality have been guaranteed by the system, laying the foundation for the realization of standardized and institutionalized management.
The third is to pay close attention to the implementation of responsibility and ensure that the system is strictly enforced. Whether the due role of the system can be effectively exerted depends on whether the system can be strictly enforced consistently. To ensure that the system is strictly enforced, we must first implement the specific responsibilities of the implementation system. Therefore, the Bank has established a “Study on the Responsibilities of Job Responsibilities” for cashiers, directors of internal affairs, and supervisors of accounting departments. The duties and operational procedures to be performed for each type of job and each position are clearly implemented to specific responsible persons, thus effectively The locality has enhanced the consciousness and responsibility of the employees in each position to ensure that the various systems can be strictly enforced consistently.
Second, do a good job in training, enhance skills, provide business quality to improve the quality of cashier work, ensure that the work of the cashier is responsible, and professional. It is not enough to improve the quality of the cashier’s work, and that the cashier’s staff has a good desire. Must have superb business operations skills. Therefore, while doing a good job in improving the political quality of employees and strictly implementing various systems, we are doing a good job in conducting business skills training for cashiers in various forms.
The first is to hold a cashier business training course. In recent years, the Bank has always insisted on using a weekend to hold a cashier business training class every quarter, and each outlet has a selection of tellers or full-time cashiers. The training course system teaches the basic requirements, system regulations and operating procedures of the cashier's work; invites the comrades of the currency issuing department to explain the requirements of the RMB quality management regulations and the identification of counterfeit currency, organizes the viewing of anti-counterfeit anti-counterfeit disc teaching films, and organizes excellent cashiers. Presenting the experience and imparting work experience. In recent years, the Bank has concentrated on more than 18 full-time cashiers and 71 front-office tellers in the Bank, so that their professional knowledge has been systematically improved.
The second is to carry out regular training activities. In recent years, the Bank has attached great importance to organizing employees to carry out technical training. Each business organization shall use its spare time every month to organize a comprehensive training and assessment of the cashier's standard and requirements for banknotes, the ability to identify counterfeit currency, the speed and accuracy of banknotes, and include the results of the examination in the employee quarter. The content of the post performance salary assessment.
The third is to conduct regular rating tests on business skills. From the year of XX, the company regularly conducts rating tests on the business skills of accounting cashiers every year, sets the skill level with the test results, and links with the salary coefficient of the post, and implements the dynamic adjustment policy of “one test for one year and re-evaluation for the coming year”. . This move greatly mobilized the initiative, consciousness and persistence of all cashiers' hard work in business skills, and effectively promoted the continuous improvement of the cashier's business level.
Third, seize the key, highlight key points, and provide objective conditions for improving the quality of cashier work.
The practice of cashier work for many years has made us realize that the cash payment and the return of cash at the peak of the Spring Festival and the payment of the entire bank of the cash is the key issue that affects the quality of the cashier's work, but to solve these objective existence. The problem is that the subjective efforts of the cashiers are not enough. The branch accounting department must also create the necessary conditions for solving the problem in order to achieve the expected purpose of improving and maintaining the quality of the cashier's work. While doing a good job in the day-to-day management of cashier's work, we are leaning from the materials and manpower to the peak of the Spring Festival cash withdrawal, taking targeted measures to solve the problem of the banknotes of the broken coins, and creating a bottleneck that effectively affects the quality of the cashier's work. The necessary objective conditions.
The first is to increase investment in equipment purchases. In XX, the Bank invested more than 100,000 yuan to purchase automatic and semi-automatic banknote binding machines, anti-counterfeiting money counters and counterfeit currency identification devices, etc., and equipped semi-automatic banknote binding machines for some cash outlets with large cash receipts and payments. The sub-branch also stocked more than 10 counter-note machines. Once the business outlets failed, they immediately exchanged them. In addition, before the peak of the Spring Festival cash retreat, the Bank also organized the strength to debug and repair the cashier equipment to ensure that the equipment meets cash. The need to return to the peak period to improve the efficiency of cashiers and prevent errors from occurring.
The second is to concentrate on manpower assault on the whole point. Our bank clarifies that the complete currency paid by the grassroots must be turned over after the banknotes are bundled. The cash paid by the central bank of the branch to the grassroots units must be sampled and replicated. During the peak season of cash withdrawals during the Spring Festival, it is impossible to guarantee both time and quality by relying on cashiers and reviewers alone. Therefore, during the Spring Festival every year, all the business outlets of our bank concentrate on manpower, and use the time of the class to assault the whole point. The sub-branches of the central bank of the sub-branch organized the use of night-time assaults to ensure that the cash flow to the treasury was nearly 100 million yuan during the Spring Festival every year.
Third, the broken coins are mainly paid by the central bank of the sub-branch. In order to reduce the number of broken coins in the grass-roots business outlets, the long time of integration, and the different standards of payment, in order to reduce the damage to the currency, improve the pass rate of the broken coins, and reduce errors, we require the grassroots unit to be 10 yuan. The damage banknotes with the above amount can be turned over one by one, and the ten yuan will be handed over to the damaged coins of the following amount, and the cashiers of the central library will concentrate on the whole point. At the same time, it puts strict requirements on the cashiers in the central bank of the branch, and regards the quality of the broken coins as an important part of the performance salary assessment, which effectively promotes the central bank cashiers to do their best to do the work of the broken coins, effectively eliminating the broken damage. The error in the settlement of the currency.
Xxxx annual bank cash income xxxxxxx million yuan, expenditure xxxxxxx million yuan, respectively, increased by xx.57%, xx.26% compared with last year; the annual cash from the PBC or the market release library xxxxx million, paid to the pedestrian or city The bank issued a library of cash xxxxx million yuan, internal cash transfer xxxxxxx million; the annual collection of counterfeit currency xxxx sheets xxxxxx yuan.
Our specific approach is:
First, improve the system, implement the responsibility, provide a system to improve the quality of the cashier's work, ensure that the cashier's work is a basic work that deals with banknotes every day, and at the same time, it has a fixed operating procedure, operating technology, and it is repeated every day. Regular work. The biggest feature of this work is that the operator is very prone to slack and slack, can not adhere to the operating procedures, and once it is not in accordance with the operating procedures, it is extremely error-prone. Therefore, to ensure that the cashier can continue to operate according to fixed operating procedures, and always maintain a high quality, must have a sound and strict system to ensure. Based on this understanding, according to the characteristics of the cashier's work and the law of operation, the Bank will ensure how to improve the quality of the cashier's work through institutional norms, and to maintain this high quality and continue to do a lot of work.
The first is to conduct in-depth investigations and studies to find out the crux of the quality of the cashier's work. In the early stage, the Bank conducted extensive and in-depth investigations on the problems that the cashier system and operating procedures could not be strictly enforced consistently, and the quality of work was good or bad. Through in-depth and meticulous investigation, we find that the main reason for the fluctuation of the quality of the cashier's work is the lack of effective incentives and rigid constraints on the consistent implementation of the cashier's operating procedures; the lack of specific and specific measures to prevent errors in the cash payment. Hard rules; poor supervision of the cashier’s work, poor assessment and punishment, and poor performance of the cashier’s operational skills. The fundamental crux of the many reasons for this is the lack of strict institutional norms. Because a person has to do a job consistently and repeatedly, in addition to loving this job, it is more important to know not only how to do this job, but also the standard of doing it. What kind of rewards and punishments are obtained, and also know that such regulations are implemented for a long time and will not change with changes in leaders or changes in personal will. To achieve this, we must improve the various related systems in accordance with the reality of ensuring the quality of the cashier's work.
The second is to grasp the crux of the problem and formulate corresponding supporting systems and operating procedures. According to the conclusions drawn from the investigation and research, the Bank conducted a system regulation on the cashier’s work procedures, such as the collection and payment of the cashier’s work, the storage and storage, and the transfer of the bank’s large library. "Procedures"; for the lack of strict operating procedures for the confiscation of counterfeit money, easy to conflict with customers, the "five face-to-face" as the main content of the "confessed counterfeit currency operating procedures", "five face-to-face" that is when the client's face Cash business, when the customer's face identifies the true and false coins, when the customer's face is stamped with a "counterfeit currency" stamp, when the customer's face is issued with a counterfeit currency confiscation certificate, when the customer's face clarifies the reasons for confiscation and reason. In view of the lack of effective incentives and the lack of rigid constraints in maintaining the quality of cashier's work, the Bank has formulated cashier's work according to the requirements of the cashier system and the “Measures for the Evaluation of RMB Quality Management Competition” by the Nanjing Branch of the People's Bank of China. The Rules for the Implementation of the Cashier's Work Assessment Award and Punishment, which are linked to the individual's economic interests, stipulates that “the cash-free error-free outlets will be paid every six months, and the branch business department and general outlets will award cash of RMB 500 and RMB 300 respectively; If the counterfeit currency is found and collected, the teller shall be rewarded with 10% of the counterfeit currency denomination", and the employee who discovers and confiscates the counterfeit currency shall be credited to the cashier's management and the relevant office for the year-end comprehensive evaluation of the accounting management, and the cashier with excellent quality of the cashier's work shall be The sub-branch was named as 'excellent cashier'; for the problem of inspecting poor supervision and lax assessment, the “responsibility for inspection and supervision of cashier work” was listed as the content of the assessment of the director of the internal affairs and the supervisor of the county branch. Due to the targeted formulation of a series of systems, the key links of the Bank's cashier's work to maintain a stable quality have been guaranteed by the system, laying the foundation for the realization of standardized and institutionalized management.
The third is to pay close attention to the implementation of responsibility and ensure that the system is strictly enforced. Whether the due role of the system can be effectively exerted depends on whether the system can be strictly enforced consistently. To ensure that the system is strictly enforced, we must first implement the specific responsibilities of the implementation system. Therefore, the Bank has established a “Study on the Responsibilities of Job Responsibilities” for cashiers, directors of internal affairs, and supervisors of accounting departments. The duties and operational procedures to be performed for each type of job and each position are clearly implemented to specific responsible persons, thus effectively The locality has enhanced the consciousness and responsibility of the employees in each position to ensure that the various systems can be strictly enforced consistently.
Second, do a good job in training, enhance skills, provide business quality to improve the quality of cashier work, ensure that the work of the cashier is responsible, and professional. It is not enough to improve the quality of the cashier’s work, and that the cashier’s staff has a good desire. Must have superb business operations skills. Therefore, while doing a good job in improving the political quality of employees and strictly implementing various systems, we are doing a good job in conducting business skills training for cashiers in various forms.
The first is to hold a cashier business training course. In recent years, the Bank has always insisted on using a weekend to hold a cashier business training class every quarter, and each outlet has a selection of tellers or full-time cashiers. The training course system teaches the basic requirements, system regulations and operating procedures of the cashier's work; invites the comrades of the currency issuing department to explain the requirements of the RMB quality management regulations and the identification of counterfeit currency, organizes the viewing of anti-counterfeit anti-counterfeit disc teaching films, and organizes excellent cashiers. Presenting the experience and imparting work experience. In recent years, the Bank has concentrated on more than 18 full-time cashiers and 71 front-office tellers in the Bank, so that their professional knowledge has been systematically improved.
The second is to carry out regular training activities. In recent years, the Bank has attached great importance to organizing employees to carry out technical training. Each business organization shall use its spare time every month to organize a comprehensive training and assessment of the cashier's standard and requirements for banknotes, the ability to identify counterfeit currency, the speed and accuracy of banknotes, and include the results of the examination in the employee quarter. The content of the post performance salary assessment.
The third is to conduct regular rating tests on business skills. From the year of XX, the company regularly conducts rating tests on the business skills of accounting cashiers every year, sets the skill level with the test results, and links with the salary coefficient of the post, and implements the dynamic adjustment policy of “one test for one year and re-evaluation for the coming year”. . This move greatly mobilized the initiative, consciousness and persistence of all cashiers' hard work in business skills, and effectively promoted the continuous improvement of the cashier's business level.
Third, seize the key, highlight key points, and provide objective conditions for improving the quality of cashier work.
The practice of cashier work for many years has made us realize that the cash payment and the return of cash at the peak of the Spring Festival and the payment of the entire bank of the cash is the key issue that affects the quality of the cashier's work, but to solve these objective existence. The problem is that the subjective efforts of the cashiers are not enough. The branch accounting department must also create the necessary conditions for solving the problem in order to achieve the expected purpose of improving and maintaining the quality of the cashier's work. While doing a good job in the day-to-day management of cashier's work, we are leaning from the materials and manpower to the peak of the Spring Festival cash withdrawal, taking targeted measures to solve the problem of the banknotes of the broken coins, and creating a bottleneck that effectively affects the quality of the cashier's work. The necessary objective conditions.
The first is to increase investment in equipment purchases. In XX, the Bank invested more than 100,000 yuan to purchase automatic and semi-automatic banknote binding machines, anti-counterfeiting money counters and counterfeit currency identification devices, etc., and equipped semi-automatic banknote binding machines for some cash outlets with large cash receipts and payments. The sub-branch also stocked more than 10 counter-note machines. Once the business outlets failed, they immediately exchanged them. In addition, before the peak of the Spring Festival cash retreat, the Bank also organized the strength to debug and repair the cashier equipment to ensure that the equipment meets cash. The need to return to the peak period to improve the efficiency of cashiers and prevent errors from occurring.
The second is to concentrate on manpower assault on the whole point. Our bank clarifies that the complete currency paid by the grassroots must be turned over after the banknotes are bundled. The cash paid by the central bank of the branch to the grassroots units must be sampled and replicated. During the peak season of cash withdrawals during the Spring Festival, it is impossible to guarantee both time and quality by relying on cashiers and reviewers alone. Therefore, during the Spring Festival every year, all the business outlets of our bank concentrate on manpower, and use the time of the class to assault the whole point. The sub-branches of the central bank of the sub-branch organized the use of night-time assaults to ensure that the cash flow to the treasury was nearly 100 million yuan during the Spring Festival every year.
Third, the broken coins are mainly paid by the central bank of the sub-branch. In order to reduce the number of broken coins in the grass-roots business outlets, the long time of integration, and the different standards of payment, in order to reduce the damage to the currency, improve the pass rate of the broken coins, and reduce errors, we require the grassroots unit to be 10 yuan. The damage banknotes with the above amount can be turned over one by one, and the ten yuan will be handed over to the damaged coins of the following amount, and the cashiers of the central library will concentrate on the whole point. At the same time, it puts strict requirements on the cashiers in the central bank of the branch, and regards the quality of the broken coins as an important part of the performance salary assessment, which effectively promotes the central bank cashiers to do their best to do the work of the broken coins, effectively eliminating the broken damage. The error in the settlement of the currency.
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