Summary of the 2019 letter and visit work of the Agricultural Bureau
The work of letters and visits is the bridge and link between the party and the government to connect with the people, and is an important means to maintain and realize the democratic rights of the people. Doing a good job in letters and visits plays an important role in maintaining the party's advanced nature and stabilizing the party's ruling foundation. It promotes the people's trust in the party and the government, promotes scientific and democratic decision-making, promotes economic development, and comprehensively advances and creates society. A stable social environment is of great significance.
I. Strengthening leadership and including the work of letters and visits into the important work agenda To highlight the important position of the work of letters and visits, the Office strictly follows the relevant laws and archives, highly unites the mind, clarifies the work objectives, and integrates letters and visits into the overall important work agenda.
Establish a leadership team. The leadership team of the bureau has established a new concept of "people-oriented" and timely adjusted the leading group of letters and visits. The team leader is personally headed by the top leader, the secretary of the Disciplinary Committee is appointed as the deputy leader, and the bureaux, departments and responsible persons are members of the group, forming an efficient and coordinated work. The mechanism and the work of letters and visits have been highly valued by the whole world and created a good working atmosphere. In addition, in the year of the Olympic Games, the bureau also set up a special committee for letters and visits during the Olympic Games. From the opening of the Olympic Games to the end of the Paralympic Games, leaders are on duty every day to ensure that the communication channels are open 24 hours a day. Every staff member of the agency also participated in the Olympic daily duty system.
Improve the reception day of the leadership letter and visit. We arranged all the members of the leadership team to receive the petition reception day. At the same time as the reception day system, we also insisted on the special system of the petition work and the reception, and asked all the staff members to report the petitions at any time.
Transparent system of letters and visits. The rules and regulations have been implemented on the wall, and the reception staff has been on the wall, creating a good working environment for the reception of letters and visits.
Strengthen personnel training. The bureau attaches great importance to the study and training of petitioners, purchases relevant learning materials, and urges the petition staff to strengthen the basic knowledge, theoretical knowledge and knowledge of laws and regulations, and focuses on the laws and regulations such as the Letters and Visits Regulations and the Civil Procedure Law. And the professional ethics of letters and visits, the main tasks and functions of letters and visits, and the knowledge of letters and visits. Through learning, the overall quality and working standards of the staff have been improved.
Strict complaints and complaints system. The Bureau of Letters and Visits receives complaints and accepts complaints, implements a responsibility system, and strictly enforces the duty system to ensure that letters and visits are received, complaints are not accepted, and that they are not empty. The complaint telephone number 0517-****** must be recorded after receiving a telephone complaint. Some people appear in the field, have processing results, and have feedback; answering telephone calls should be polite, and on-site law enforcement should be civilized and standardized.
Second, strengthening measures to improve the work of letters and visits to a new level of letters and visits is a very difficult and complicated task. We firmly establish the concept of "the interests of the people are no small matter", warmly received, carefully handled, and timely feedback, so that "pieces There is a return, everything is echoed, and the quality of letters and visits has improved significantly.
Do a good job in reception and reception. First of all, I am wisely correcting the misunderstanding that "good people don't petition, no good people, no good people, no good things, no good things, no good things", and they continue to "open doors"; second, they determine the "six hearts" requirements in behavior. According to the characteristics of the work of letters and visits, on the basis of the public commitment of the service, the bureau has put forward the "six hearts" requirement of the petition work, that is, to receive the visits to be enthusiastic, to listen to the reflections to be sincere, to understand the situation carefully, to explain the patience, to solve problems and to be sincere , dealing with problems is not eccentric. The third is to treat the visitors with "three ones", a greeting, a stool, and a cup of tea, so that the visitors feel at home.
Seriously handle letters and visits and complaints. First, printed special letters and complaints, complaints and records, and received reception and acceptance records; second, the leaders read and approved letters and visits in a timely manner, so that general letters and visits were handled by the in charge of the leaders, and important letters and visits were collectively studied and handled by the team members; The third is to handle letters and visits, complaints adhere to the principle, act impartially, and do not violate the policy, and do not intensify contradictions.
Grasp the handling of leadership instructions. In the past year, the bureau has received 4 letters and letters from the county leaders, and generally sent 10 letters directly. We handled the communication with the comrades in the letter and visit in a timely manner, and handled the incident in the principle of “respecting, understanding, caring, solving difficulties and high efficiency” for letters and visits and complainants. In the past year, the bureau has been sound in the system of letters and visits, and the petitioners Enthusiastic and thoughtful, especially during the Olympic Games this year, the Bureau did not have a meeting and went to the city, went to the province, went to Beijing to petition, so it was also commended by the county party and county government as "the advanced unit of letters and visits during the Olympics."
In XX, the plan and goal of the bureau was to take more detailed work and resolutely put the petition work in place and home. Resolutely control the petition incident to zero events.
I. Strengthening leadership and including the work of letters and visits into the important work agenda To highlight the important position of the work of letters and visits, the Office strictly follows the relevant laws and archives, highly unites the mind, clarifies the work objectives, and integrates letters and visits into the overall important work agenda.
Establish a leadership team. The leadership team of the bureau has established a new concept of "people-oriented" and timely adjusted the leading group of letters and visits. The team leader is personally headed by the top leader, the secretary of the Disciplinary Committee is appointed as the deputy leader, and the bureaux, departments and responsible persons are members of the group, forming an efficient and coordinated work. The mechanism and the work of letters and visits have been highly valued by the whole world and created a good working atmosphere. In addition, in the year of the Olympic Games, the bureau also set up a special committee for letters and visits during the Olympic Games. From the opening of the Olympic Games to the end of the Paralympic Games, leaders are on duty every day to ensure that the communication channels are open 24 hours a day. Every staff member of the agency also participated in the Olympic daily duty system.
Improve the reception day of the leadership letter and visit. We arranged all the members of the leadership team to receive the petition reception day. At the same time as the reception day system, we also insisted on the special system of the petition work and the reception, and asked all the staff members to report the petitions at any time.
Transparent system of letters and visits. The rules and regulations have been implemented on the wall, and the reception staff has been on the wall, creating a good working environment for the reception of letters and visits.
Strengthen personnel training. The bureau attaches great importance to the study and training of petitioners, purchases relevant learning materials, and urges the petition staff to strengthen the basic knowledge, theoretical knowledge and knowledge of laws and regulations, and focuses on the laws and regulations such as the Letters and Visits Regulations and the Civil Procedure Law. And the professional ethics of letters and visits, the main tasks and functions of letters and visits, and the knowledge of letters and visits. Through learning, the overall quality and working standards of the staff have been improved.
Strict complaints and complaints system. The Bureau of Letters and Visits receives complaints and accepts complaints, implements a responsibility system, and strictly enforces the duty system to ensure that letters and visits are received, complaints are not accepted, and that they are not empty. The complaint telephone number 0517-****** must be recorded after receiving a telephone complaint. Some people appear in the field, have processing results, and have feedback; answering telephone calls should be polite, and on-site law enforcement should be civilized and standardized.
Second, strengthening measures to improve the work of letters and visits to a new level of letters and visits is a very difficult and complicated task. We firmly establish the concept of "the interests of the people are no small matter", warmly received, carefully handled, and timely feedback, so that "pieces There is a return, everything is echoed, and the quality of letters and visits has improved significantly.
Do a good job in reception and reception. First of all, I am wisely correcting the misunderstanding that "good people don't petition, no good people, no good people, no good things, no good things, no good things", and they continue to "open doors"; second, they determine the "six hearts" requirements in behavior. According to the characteristics of the work of letters and visits, on the basis of the public commitment of the service, the bureau has put forward the "six hearts" requirement of the petition work, that is, to receive the visits to be enthusiastic, to listen to the reflections to be sincere, to understand the situation carefully, to explain the patience, to solve problems and to be sincere , dealing with problems is not eccentric. The third is to treat the visitors with "three ones", a greeting, a stool, and a cup of tea, so that the visitors feel at home.
Seriously handle letters and visits and complaints. First, printed special letters and complaints, complaints and records, and received reception and acceptance records; second, the leaders read and approved letters and visits in a timely manner, so that general letters and visits were handled by the in charge of the leaders, and important letters and visits were collectively studied and handled by the team members; The third is to handle letters and visits, complaints adhere to the principle, act impartially, and do not violate the policy, and do not intensify contradictions.
Grasp the handling of leadership instructions. In the past year, the bureau has received 4 letters and letters from the county leaders, and generally sent 10 letters directly. We handled the communication with the comrades in the letter and visit in a timely manner, and handled the incident in the principle of “respecting, understanding, caring, solving difficulties and high efficiency” for letters and visits and complainants. In the past year, the bureau has been sound in the system of letters and visits, and the petitioners Enthusiastic and thoughtful, especially during the Olympic Games this year, the Bureau did not have a meeting and went to the city, went to the province, went to Beijing to petition, so it was also commended by the county party and county government as "the advanced unit of letters and visits during the Olympics."
In XX, the plan and goal of the bureau was to take more detailed work and resolutely put the petition work in place and home. Resolutely control the petition incident to zero events.
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