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Summary of the work of the Community Property Management Office in 2019

Over the past year, with the care and help of the organizations and leaders at all levels of the Real Estate Department, with the understanding and support of the various brother units, the management team of the Changxin Community Property Management Office and all the staff have made unremitting efforts to achieve the goals set at the beginning of the year. The work of the Changxin Community Property Management Office in XX is summarized as follows:
I. Management and management
1. Improve various rules and regulations and establish an internal management mechanism. The management team of the management office always improves the level of property services, expands the scope of services, gradually shifts internal services to external services, and strives to obtain benefits from the market as the only way to sustainable development in the future. . To achieve this goal, quality service is the fundamental foundation. To this end, we have established a series of rules and regulations that meet the needs of the development of the market economy and the needs of the company's development in line with the principle of seeking truth from facts, and intensify inspection and implementation. Make all work plan, method, basis, and purpose steadily; at the same time, adhere to the principle of "people-oriented, honest service", improve service attitude, improve service quality, "think of the owner's thoughts, urgent owners "Emergency", all kinds of service personnel earnestly perform their duties, dedication, enthusiasm, civility, courtesy, fairness and integrity, timely handling of owners' repairs and complaints, and safeguarding the legitimate rights and interests of the owners. In response to the special circumstances of the households in the subsidence area, a series of service measures were formulated, and the households were charged according to the city's minimum property fee standard of 0.2 yuan/m2/month, and the income and expenses of the property service fees were disclosed. For repair work that is not within the scope of property management, if the construction unit fails to maintain the repair, the management office will also provide timely repairs without compensation, and the property repair telephone will be open. The management office provides services to the owners in strict accordance with the contents stipulated in the property service contract, regulates the fees for property services, provides services that match the quality and price, and eliminates the phenomenon of “non-standard charges, promises not fulfilled, and services not in place” to improve the integrity of the industry.
Second, the property management fee collection situation The management department is united and pragmatic, and the service awareness is significantly improved. Only by continuously improving the service quality, the property company can meet the needs of merchants and owners to the maximum extent, and can steadily increase the property income and establish a good corporate image. Through the sweat of all the staff of the Management Office, the work of the Changxin Community in the first half of the year was solid and fruitful. In the year of XX, a total of more than 260,000 yuan of property management fees were collected. The property collection rate of the second phase of the Changxin Community was over 70%. The property fee collection rate of outlets also exceeded 50%. Property management personnel went deep into each household and listened carefully to the opinions and suggestions of the residents, actively adopting and improving them.
III. Specific maintenance work In the basic construction and maintenance of the community, the maintenance department of the management office actively echoes the leadership of the management department and the company's guidelines, and strives to complete each task and seriously treat the temporary problems. In the year to come, the office of the management office’s repair calls continued every day. However, the comrades in the maintenance class always had a fiery heart, did not stop their work because of the vacation, and did not get hot because of the weather. And delaying the work process, everyone does not have to go to work or get off work, regardless of day or night, are rushed to the scene as soon as possible and seriously completed. At work, no matter how dirty they are, how long they work, but no complaints. In the past year, the maintenance class has handled a total of XX items of various types of maintenance, ensuring that the community has a comfortable and safe living environment.
XX years is a year of rapid development and fruitful development of the company. Both business benefits and corporate brands are fully recognized by the society, the market and the industry. The company leaders are highly valued by the society for their outstanding contributions. As an employee of Yuanfeng Property, we are very proud and confident. Of course, we are also under pressure. That is the company's rapid development of the requirements of the management office and the quality requirements of the company's brand for the property management service brand.
New goals, new tasks, new challenges. In the face of opportunities and challenges, we have reason to believe that with the support, care and help of the company, through the sincere efforts of all employees, work together and forge ahead, the future development of Yuanfeng Property Changxin Community Management Office is bright, following the company. At the same time of development, Yuanfeng Property Management Company and all employees of the company will achieve greater development, maximize the value of the company and employees, and realize the sustainable development of the company's economy and employees.

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