Logistics Service Center Annual Work Summary

Since the beginning of this year, the service center has been closely focused on the XX-year work tasks of the college, focusing on job-based training, focusing on quality service and innovation, and under the correct leadership and care of the party committee of the college, with the assistance of the brother departments, combined services. The work plan formulated by the center at the beginning of the year, through the joint efforts of all cadres and staff, as of December 15th, received a total of xxx sessions of various training courses, including the xxx period of the general line, the xxx period of the entrusted class, and the cumulative number of trainees xxx; At the same time, the training gap and the May 1st holiday will be used to receive the external training course xxx person days, the tourism team xxx person days, the total number of guest rooms received up to xxx person days; the training class meal reaches xxx people meal; the faculty restaurant reception meal number reaches xxx people meal; The number of reception facilities reached more than 60,000 person-times, the dance hall was opened 28 times, and the reception was nearly XX times. The gym insisted on opening every morning and evening, and received more than xxx person-times. The lecture hall received more than 20,000 person-times, and all kinds of conference rooms received more than xxx people. Vehicles are safely driven for more than 10,000 kilometers; firefighting, security, and safety production are all done without accidents; campus greening and environmental sanitation have been greatly improved. The training of employees has been standardized and institutionalized, and the overall quality of all employees has been greatly improved; strict management in service, high quality of service, and various “fine and personalized” service cases have emerged, and logistics support capabilities have been At the same time, under the premise of compliance management, we actively explored the market, and strived to explore various income-generating channels. We achieved great breakthroughs in shopping malls throughout the year, and achieved good returns in the reception of individual passengers. Completed the tasks for the whole year.

In view of the actual work of the service center and the work requirements of “quality service and innovation development”, we mainly do the following work.

One. Strengthen internal management and improve various rules and regulations and work processes.

1. Taking iso9001:XX logistics quality management system as the starting point, strengthen internal management, establish and improve various rules and regulations and work processes. At the beginning of the year, we cooperated with Wantai Certified Company to establish and implement the iso9001:XX logistics quality management system in line with international standards. Through the joint efforts of all employees in the past six months, we passed the review of Wantai Certification Company in July this year and obtained the logistics. Quality management system certification certificate. In accordance with the requirements of the system standards, all departments have enriched and improved the various rules and regulations and work processes within the department, and adhered to weekly inspections and assessments to ensure that all systems and work processes can be truly implemented; the current service centers are in daily service. The reception is strictly in accordance with the iso9001:XX standard. Through our continuous efforts, the work is further standardized, standardized and streamlined, and the management and service level has been greatly improved.

2. Through fixed-point programming and personnel reduction, the responsibilities of each position are more clear, the work is more efficient, the management is smoother, and the potential of each employee is better explored. Although the logistics reception task of the training class is very heavy this year, many positions in the service center are overtime work, but in the purpose of strengthening management, improving work efficiency and controlling the scale of personnel, we insist that the work that one person can finish will never let. When the two of them came together, we merged some positions with similar work contents, re-edited and improved the job responsibilities and job descriptions of each position, and added new tasks to many positions. Through the full exploitation of internal potential, better The task of setting up the post and reducing the number of personnel has been completed, and the intended purpose has been achieved.

3. Further improve the internal human resources management system, fully mobilize the enthusiasm of the staff, and actively prepare for the implementation of the new "Labor Contract Law" next year.

1 Strictly standardize the management system of recruitment, interview, pre-job training, trial and employment, and adhere to the distribution system of rewarding lazy and ergonomics, and gradually narrow the income gap between employees and recruiting staff to fully mobilize the majority. The enthusiasm of employees.

2 According to the spirit of the new "Labor Contract Law", the labor contract signing status and working years of recruiting employees have been neglected, and some recruiters who are older and have a longer working life and work in general are not renewed. At the same time, we will actively carry out the handling of this part of the staff's separation procedures and strive to minimize the negative impact.

3 Investigated the intention of signing the labor contract of the employee, combined with the actual situation of the company, carefully studied the best contractual period of each employee after the new contract, and carefully calculated the new “pension” for the next year. The signing of the labor contract has been fully prepared.

4. Implemented a monthly performance appraisal system for department managers and launched the “Management Measures for Department Managers”. In order to comprehensively and objectively evaluate the status of each department manager's work objectives and performance, this year the company strengthened its assessment of middle-level cadres, from the original half-year assessment to monthly assessment, and in November this year, the department was piloted. The Manager Management Measures clarified the terms of various awards and penalties. Through the improvement of this system, the responsibility of middle-level cadres was further strengthened, and the executive power was comprehensively improved. A positive working atmosphere was formed within the management.

5. Adhere to the departmental manager's regular meeting system on Monday, strengthen mutual communication and coordination among departments, timely find problems in work or work connection, and coordinate and solve in the first time, so that misunderstandings are reduced between departments, and the phenomenon of shoving and smashing is eliminated. Work efficiency.

two. The job training service guarantee work is refined and personalized.

This year is the "Quality Service Year" of our hospital. We focus on the "eight-character service policy of "passion, thoughtfulness, patience and meticulousness", strictly implement the standardized service process, pay attention to the details of each service, and strive to make the service work " Refined and personalized."

1. Strengthen the study and training of the training quality management system and raise awareness of the importance of all employees. Emphasize quality awareness and implement relevant quality management measures and means for all aspects and details of service work.

2. The office has strengthened the requirements of service standards in various service posts, continuously improved the service skills of service personnel, and set up student opinion questionnaires in each service window to timely grasp the feedback of the trainees so that they can be quickly implemented and improved. Meet the requirements, actively communicate with the trainees and the training department, so that our various service work is more humane and personalized.

3. In the catering service, we insisted on strict requirements from color, fragrance, taste and type. We used the long leave of “May 1st” and “Eleventh” to send chefs to study and learn, constantly improve the skills of chefs, and conduct special assessments for chefs. Cooking dishes are scoring and appraisal systems, while new dishes are constantly being introduced to increase the variety of colors and improve the quality of food. In terms of services, we constantly improve the details of each service, set up a halal special seat in each restaurant, and designate a special chef to burn; place various seasonings for the eating habits of students in different regions, and adjust the taste of the dishes in time; emphasize polite service, come Welcome to send, pay attention to their needs when the students eat, timely feedback, and introduce a variety of forms of dining, and actively explore the characteristics of the hospitality culture suitable for the training characteristics of our hospital.

4. The room department is equipped with "lane and white" two-tone towels in the standard room to distinguish it. It is equipped with Qiaomai pillows, shoehorns and clothes hooks, and some electric kettles have been replaced. These meet the personalization of some students. demand. In the service, we insist on providing free delivery laundry service to the trainees, sewing clothes service, helping customers to buy medicines, repairing bags, repairing shoes, etc., without fear of being dirty and serving some drunken guests. In order to solve the mosquito problem in the summer, in addition to ensuring the supply of anti-mosquito drugs in each room, floor service personnel insist on daily anti-mosquito treatment of rooms, corridors and corridors, and strengthen the indoor sanitation cleaning work during the renovation of the external wall. Safety inspection work to ensure the safety of the items in the room.

5. In addition to daily meeting services, airport pick-up and sanitation work, the Integrated Services Department pays special attention to service details and image etiquette standards, and many examples of quality services have emerged.

6. In terms of engineering support, the training clearance was completed at the beginning of the year, and the decoration supervision of the shopping mall, data binding room, laundry room, four restaurants Huagang box, computer room outer hall, remote office and exhibition room was completed, and the transfer line of the college No. 2 cable was completed. And the replacement of the campus street lights, the current upgrade of the No. 4 elevator is under construction. In the daily work, we strengthened inspections of various facilities and equipment, made records, understood and mastered their operation, timely proposed warranty and maintenance plans, ensured the normal operation of various facilities and equipment, and earnestly carried out campus greening. jobs. When the customer requests the repair, the first time to arrive at the scene, timely maintenance, to ensure the normal use of the guests.

7. In terms of the pick-up and drop-off station, the team strengthened the study of the Traffic Law and road safety knowledge, and adopted the “safety and on-time” as the most basic requirements for the pick-up and drop-off service, and arranged the pick-up and drop-off of each student as much as possible. Recently, there are many roads in the west of the city. Construction renovation, which brought a lot of trouble to the team's pick-up station, with a strong sense of responsibility for the work, the team overcome all kinds of difficulties, and better completed the year-round shuttle station mission. In addition, they also actively carry out maintenance and cleaning work for vehicles to ensure that every guest is welcomed with good car capacity.

8. All of them pay close attention to internal management and daily training, increase the number of night patrols, and adhere to the patrol registration system; during the construction of Namdaemun, they overcome the difficulties of small staff and heavy work tasks, and send people to the East and West Gates for 24 hours. Do a good job of guiding and guiding the visitors. At the same time, they also actively sought ways to strengthen contact with relevant functional departments and achieved good results in the governance of the university's gate order. While providing daily safety and security work, we will provide enthusiastic services for trainees and guests, open doors for passengers, carry luggage, and patiently answer questions from trainees.

Third, strengthen the training system for cadres and staff, and comprehensively improve the overall quality.

This year, the company has established a multi-level and multi-level grading training system, formulating practical long-term and near-term training programs for different training targets, and stipulating the training time that each person must pass each year, while trying to train the content, means and methods. Closer to the needs of actual work, the content of the training is more easily accepted and absorbed by employees. Through training and practical work, the overall quality of the department and the workforce is constantly raised.

1. Organize employees to learn the "three kinds of consciousness", "xx big archives spirit", "modern corporate culture", "xx big archives spirit" and other related content learning and topical discussion, and write the learning experience, through learning to convey the spirit in a timely manner, Unifying thoughts and raising awareness.

2. Adhere to the pre-employment training and assessment system for new employees, further improve the "Employees Training Manual" and "Training Syllabus", and implement unified training for all new employees, teaching the company's company profile, company system, service awareness, daily service etiquette, safety Knowledge and other aspects of knowledge, and the combination of written examinations and practical operations to determine the recruitment of new employees.

3. Strengthen the training of service center managers and backbones. This year, we have held two sessions of “Management Personnel and Business Backbone Training Classes” to continuously strengthen the training of management personnel and business backbones through “centralized teaching, organization of video viewing and training”. Work hard to improve their overall quality.

4. Strengthen job skills training within the department, establish a learning system within each department, organize the establishment of a skills training contact group, determine the training liaison officers of each department, and timely report the training between departments.

5. Hold a post technical competition. In order to further improve the attention of all employees to the proficiency in job skills, we will promote the overall improvement of service skills and service levels. The service center held the “Technical Registration”, “Conference Service”, “Hydroelectric Installation”, “Docking Station Service Process”, “Dish Cooking” and other technical competitions, which made the excellent employees stand out from the competition and formed a courageous work atmosphere. To effectively promote the overall improvement of the work of the service center.

four. Expand service functions and improve the company's self-development capabilities.

Actively expand ideas on existing service functions, firmly establish market awareness, strive to explore various income-generating channels, and gradually improve the company's self-survival and development capabilities.

1. After the reopening of Jinyuan Shopping Center, it actively explored business ideas, strengthened management, and firmly established the purpose of serving the students, from "commodity quality, purchase channels, shopping mall layout, advertising, increase the variety of products, and extend service time". Working hard, the business performance has made a major breakthrough than before, and it also provides students with quality shopping services.

2. Strengthening external relations, actively exploring the market, using the training gap and the "May 1st and 11th" long vacations to do a good job in the reception of individual tourists and external conferences of the tour group, increasing the company's income.

3. The laundry room launched a new dry cleaning business. In order to provide high-quality dry cleaning services to trainees and faculty and staff, the service center has been preliminarily market researched, purchased and installed machinery and equipment, and organized training for relevant personnel. The dry cleaning service was launched in July this year and was welcomed by trainees and faculty. At the same time, it actively undertakes the external laundry business and has achieved certain benefits.

4. Strengthen cost control and management. Cooperated with the relevant departments of the college to organize bidding for disposable items, diesel and greening products of the guest room, and reviewed the relevant materials provided by each bidding unit, and conducted on-site inspection and investigation, and comprehensively compared each bidding unit to determine initially. At the same time, we will implement special personnel in each service link, regularly collect statistics, summarize and analyze relevant cost data, do a good job in cost management, vigorously promote diligence and thrift, and strive to effectively reduce various costs and achieve reduction. Increase revenues and continuously improve the company's economic efficiency and competitiveness.

Fives. People-oriented, create a harmonious enterprise.

1. Give full play to the vanguard and exemplary role of party members and members, give full play to the role of the unions of the trade unions, actively protect the vital interests of the employees, and promote the democratic construction of the company. This year we plan to hold the first employee representative conference, and strive to make the conference achieve the promotion of the company's democratic management, promote the company's "good and fast" development, and unite people's hearts and morale.

2. Pay attention to the construction of corporate culture and actively carry out various healthy and uplifting cultural and sports activities. In order to enrich the staff's amateur cultural life and create a harmonious working atmosphere, this year we organized badminton and karaoke competitions. Through this kind of activities, we not only provide employees with a stage to show their talents and exchange opportunities, but also enrich employees' amateurs. Cultural life has enhanced their sense of ownership and united the hearts of the people.

3. Care for the lives of employees, effectively solve problems for employees, and lend a helping hand when employees have difficulties. In the first half of the year, a fundraising was organized in the hospital, which sent the organization's care to the families of the families with difficulties.

4. In view of the low salary of recruiting employees and the fact that the team is not stable enough, on the one hand, it strengthens the education of employees and creates a harmonious working atmosphere; on the other hand, it actively implements the spirit of instructions of the leaders of the hospital, and comprehensively formulates salary adjustment plans, and At the beginning of the month, according to the plan, the good service staff will be retained with good treatment.

5. Unblock the various channels for employees to reflect problems, and solve and deal with various contradictions in a timely manner. Under the circumstances of increasing work pressures and work pressures, actively do the ideological work of employees, so that employees have a relaxed working atmosphere and a good working attitude. .

6. Go deep into the people, be close to reality, do a good job of talking activities, give full play to the role of middle management personnel, and form a system to implement.

In the past year, with the joint efforts and hard work of all employees, the service center has made great progress in system construction, internal management, staff team building, service support capability, and harmonious enterprise construction. We will be closer in XX. Unite around the college party committee, in accordance with the overall development plan of the college, through the unremitting efforts of all staff, comprehensively improve our various services, and strive to create a "fine, personalized" Hangyuan service brand, better to complete the college Give the service center all kinds of tasks; at the same time, develop and innovate, actively explore the company's market-oriented operation, fully tap all kinds of income-generating channels, and work hard to make each work a new level.