Positive work summary format

Positive work summary format

1. Self introduction:

2. Understanding of the company 3. Understanding of the job

4, master the work content and existing problems 5, the direction and recommendations of the adjustment 6, the next work plan 7, express the wishes and then give you a sample to see, you modify according to your situation

During the trial period, the summary report time passed by, and the trial period of three months in the blink of an eye is nearing completion. This is a precious experience in my life, and it also left me wonderful and beautiful memories.

In a harvest season, I am honored to step into a new and thriving business - ****. Become an ordinary member of the ****. Became a messenger of customer service work and happiness. Thanks to **** for giving me the opportunity to work, it is you - extending my dream of continuing to spread my wings.

During this time, you gave me enough tolerance, support and help, so that I fully felt the enthusiasm of the ** people "Hai Na Bai Chuan", and felt the pride of the ** people "can not see the wind and rain, how can see the rainbow" I realized the persistence and determination of the ** people. While awesome to you, it is also a great surprise for me to have the opportunity to be a part of the ****.

With a bright future and hope for the future, I embarked on a new journey, an ordinary and not mediocre position. Looking back on the past three months, let me rejoice and make me worry, have success and sadness; have a daze in the smoky room, and have the experience of picking up from the bed in the middle of the night, it seems to be a microcosm of life. It is unforgettable. Life is tense but orderly.

During these three months, under the careful care and guidance of the leaders and colleagues, through my unremitting efforts, I have gradually adapted to the surrounding living and working environment, and gradually entered the state of work. In this process, I want to summarize my work in this period in three stages.

First, the germination stage.

During this time, I was mainly familiar with the daily work flow. For example, familiar with property rights, the country's warrants handling procedures, the owner's consulting and interpretation work, the house's maintenance and rectification process, the things involved are relatively noisy, have strong randomness, and sometimes

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I am anxious to handle several things at the same time, but sometimes I am bored. And in these matters, there is a lack of superficial hierarchy. Without fully understanding the intrinsic properties, it is difficult to draw a correct judgment in the first time, because when receiving each information, There is no clear indication of which is the focus, which is non-emphasis, what is urgent and what is not urgent, and what information is needed to be transmitted immediately, which is in the absence of experience and understanding of the company's overall internal operations. Hard to grasp.

Of course, during this period, it was the peak period of my mistakes, especially in the handling of some things, lack of certain flexibility, not enough consideration for some things, but by learning from some experienced colleagues, in the later period. The work has gradually improved. A newcomer like me, just entering the company, is full of strangeness and curiosity about everything. So I often chase engineers or old employees to ask this question, they can always explain it. I learned a lot from what I had never learned before. I also often communicate with the owners, from which they can learn what they can't learn in other places, so they have become my mentor.

Second, the growth stage.

Through the work performance of the previous stage and the guidance of the leaders and colleagues, we made certain adjustments in this stage of work, began to classify and work to formulate daily plans, the client's warrants handling work, the owner's consultation and interpretation work, and rectification. There are four major categories of process work and negotiation work for the owners.

During this period, he assisted the department in the handling of warrants, the procedures for obtaining the relevant warrants of the owners, the required documents, and the relevant precautions at the time of handling. The consultation and interpretation work of the owners is diverse. It makes me clearly see that I lack professional knowledge and the quality of service needs. I learn from leaders, colleagues and other relevant work departments, supplement my professional knowledge and improve my own. The quality of service makes the owners satisfied and also makes themselves better serve the owners. Here, I clearly understand that every owner standing in front of me is the God of my heart, and my duty is to pass on the angel of happiness. Dealing with the profession is a hard science and technology. Dealing with is a soft art of thought. This requires me to grab both hands and both hands must be hard.

At the same time, this spirit has also penetrated into the rectification of the project. Through the maintenance team's rectification of the quality of the house, we must first rectify the problems reflected by the owners as soon as possible. Must be rectified in time. Because this problem is easy to affect the owner's life order or home improvement schedule. Once the owner stops the union, it will bring about the construction period and economic loss. What is more serious will affect the mentality of God and destroy the happy mood brought by the new house. Once the owner’s mood is destroyed, the problem of quality itself is no longer the mainstream. It is imperative for me to smooth the wounds of the owner’s soul. This not only improves work efficiency, but also increases the reputation of the ****; secondly, it supervises the rectification of construction units and improves the quality of rectification. During this period, I went into practice with the maintenance engineer many times to find the root cause of the quality problem of the house. For example, the aluminum window seepage water, the main reason is that the window sealant and the glass glue are aging for a long time; the door and window splicing is not standardized; The connection between the joint and the civil construction is not close enough. Another example is: cracks on the wall crack, hollow drums, cracks in the wall are not full of masonry mortar, unreasonable handling of different materials, irregular operation of the grooved installation; empty drum is not enough to wet the wall when plastering or One time the plaster is too thick and the fine sand content is too heavy. Through the practice work on the spot, this can better supervise the quality of the construction unit construction and enhance my confidence.

Third, the maturity stage

Through the constant familiarization and exercise of the work in the first two months, the basic work skills have been further improved, and the work efficiency has also been improved.

At this time, the ****** has also successfully handed over the house, but the centralized rectification work after the delivery of the house has also begun. The number of repairs is several times that of the previous period. In order to control the development of this phenomenon, it is necessary to conduct on-the-spot investigations on the causes of these rectifications to find out the crux and the right medicine. Among them, the repairs caused by false positives, repeated repairs, and irregularities in the decoration operations of some of the owners themselves accounted for a large part. Reducing this kind of repair and rectification to the lowest point is very important for the improvement of the process of rectification, rectification and closure, and it also brings convenience to our post-work. In view of this, with the help of the leaders and colleagues in the department With the assistance, the process of rectification and repair was partially improved. First of all, starting from the root cause, it is a normal maintenance and rectification scope to check whether the responsibility and authenticity of the owner's repair problem are verified. For example: Is it the improper operation of the owner? The explanation of the owner and the correct operation method can completely avoid the complaints of the owner, and avoid the rectification of the construction unit, increase the maintenance cost and workload, but there is no fundamental Sexual problem-solving, almost every time the owner rectifies the on-site supervision, but also caused the owner's satisfaction with the decline. Secondly, the re-examination review and return visits are implemented to each responsible person. The review can verify the rectification effect and rectification quality of the construction unit, avoiding the construction unit's work-saving and material reduction, resulting in sequelae of incomplete rectification. The return visit can first improve the satisfaction of the owners, and secondly, can hear the true, pertinent, and good opinions and suggestions of the owners, improve the quality of our work, and why not?

Through the improvement of the rectification process and implementation in the actual work operation, the centralized rectification work of the ****** was successfully completed. However, this is not a three-minute enthusiasm. It will continue to be implemented in the normal rectification work in the later period. It is necessary to continuously sum up experience and lessons, improve, improve and improve.

Over time, with the help of company leaders and colleagues, I grew and solved quality complaints one after another. These problems can be described as various and varied, and I will not elaborate on them here.

Time has passed, I have been working in the company for more than three months. I am very grateful to the company leaders for their trust in me and give me the opportunity to reflect myself and improve myself. Throughout the work process, I believe that my work is more serious, responsible, and attentive. She has a strong sense of responsibility and initiative, diligence, enthusiasm, and can complete the work of leadership delivery. And actively learn new knowledge, new skills, to improve their overall quality, focus on their own development and progress. However, there are also many shortcomings and shortcomings: sometimes they are not competent enough in their daily work, their behaviors and behaviors are not focused on restraining themselves, and the initiative of the work is not enough, the foresight and creativity of the work are not enough, and the requirements of the leadership are still certain. The distance; for maintenance and rectification, I feel that I have some knowledge of the lack of knowledge, such as professional knowledge and real estate related laws and regulations. However, these shortcomings and deficiencies, in the future work, shortcomings to pay attention to and correct, insufficient to enrich themselves through learning.

Here, I would like to take this opportunity to formally apply to the company's leaders for a corrective application. I hope that the company's leaders can make a comprehensive consideration of my work attitude, ability and performance, and the requirements of formal employees. At the same time, I am very grateful to the company leaders for trusting me, giving me the opportunity to reflect myself and improve myself, so that my ideological realm, professional quality, and work ability have been greatly improved, and also encouraged me to continue in my future work. Advance and improve.

In order to glory tomorrow, and for my bright future, I am willing to work hard with ****! Work hard!! Try again!!!

Sincerely

Summary of the company's front desk work

Time flies, I have been in the company for 3 months. During the three-month probationary period, I got along well with my colleagues and worked as a front desk for the company with the guidance of the leaders and colleagues. The three months of the trial period not only learned the company's rules and regulations, corporate culture. And have a deeper understanding of the front desk work:

To do a good job at the front desk, it is necessary to have an understanding of the importance of the front desk work. This position not only reflects the company's image; it is also the first image of a foreign customer to the company. So, starting from the front desk, a good start is half the battle. I feel that no matter which position, no matter which job you do, is part of the overall organizational structure of the company, and it is all for the company's overall goal. With an understanding of its importance, I am further thinking about how to do my job well.

The main job of the front desk is to receive guests, transfer calls, send and receive faxes, and copy and register. There is also a general understanding of personnel access.

First, when you go to work, you should arrange the items at the front desk to see if all the appliances are in good condition and whether the power is turned off. Look at the memo on the day and have something to do. The front lobby is always clean and tidy. The newspapers should be arranged every day. When the number of drinking water tanks is found to be insufficient, it is necessary to promptly ask Mr. Luo to deliver water. When the required items at the front desk are not enough, you must apply for purchase in time, such as: paper towels, copy paper, etc. When the brochures in the living room and reception hall are not enough, they should be added in time. When the fax machine, copier, and printer have no ink, you should call Mr. Zhao to add ink. If the items at the front desk are broken, the curtains are broken and the repairman is required to repair; if there is a problem with the telephone line, the telecom office is required. If you have any problems, you must find a solution.

Second, to receive faxes, pay attention to who the other party passed to, ask the fax content, so as not to receive spam, receive the fax should be promptly handed over to the relevant personnel, to check whether the fax is missing. If the other party is an automatic fax, you may not receive it. After sending a fax, pay attention to whether the other party has received it, whether it is complete and clear. When copying, please pay attention to the completeness of the copied materials to avoid missing the copy data. Send and receive faxes and copying must be registered. If there is a letter, it should be handed over to the relevant personnel in time.

Third, the front desk to receive guests, to do this work, the most important thing is service attitude and service efficiency. If you see a visitor, you should immediately get up and ask for it. For the first time visitors come to ask the other person's surname, find out who has what, understand the purpose of the visitor and inform the relevant person in charge, which also needs to know whether to leave the guest in the reception hall or the reception room, or to lead the person to the person in charge Office, meeting room. Reception guests should smile and be patient, meticulous and generous. After the guest is seated, pour the tea and inform the guest that the relevant person in charge has been notified. Please wait a moment. The reception room will be air-conditioned in the summer and open in the winter. At the same time, the reception room will have no smell and the air will flow smoothly.

Fourth, transfer the phone, pay attention to polite language, use the company's standard language: Hello! Foshan Bangpu company! After asking what can help you, ask who is looking for the other person, what is your name, understand the situation Transfer to relevant personnel. Familiar with the office phone short number of the company's internal staff. If the caller is advertising, sales, or the Internet, these are irrelevant calls to the company. If someone is looking for Mr. Li, pay attention to whether the other party is really looking for the company's affairs. If you can't judge, you can transfer it to Zhu Ying. Look for the phone calls of Li Assistant, Yu Manager and other leaders. The telephone numbers of the leaders should also be clearly recorded. You can also cordially greet the leaders.

The front desk work done in the trial period of three months may have a smaller scope of work; the work content is also less. However, I also have shortcomings. I don’t have enough concentration when I work. I will be confused. I hope that I can work harder and work harder in the future. Do more for the company.

In this year's work, I have to constantly improve my image, work quality and efficiency. There is also a sense of responsibility.

Strive to improve the quality of service, do things well, be efficient, and not make mistakes. The service attitude should be good, and the receptionist must constantly accumulate experience and leave a good impression on the guests. When answering the phone, you should also constantly improve your language skills; clever questions and answers. Try to make every customer happy.

Strengthen the study of etiquette knowledge. Such as free time to study etiquette knowledge, public relations. Learn about the etiquette common sense that must be observed in the person to be treated, including sitting, standing, speaking, eyes, makeup, costume matching, and answering customer questioning skills. You can also take classes like Melanie Kay, and the knowledge is very practical. After class, you will be more confident and make a person temperament.

Strengthen communication with all departments of the company. Understand the company's development status and the work content of each department. With this knowledge reserve, on the one hand, it can answer customer's questions in a timely and accurate manner and accurately transfer calls. If there is no one in a certain department of knowledge, the caller will be reminded, and a brief description of when the person may be, or within the scope of the ability, can briefly answer the customer's questions, and at the same time grasp the appropriate opportunity to promote the company.

Strive to create a good front office environment. To maintain a good image of the company's facade, not only must pay attention to its own image, but also maintain a good environmental sanitation, so that customers have a pleasing feeling.

Summary of advertising designer work

Time passed by, and the trial period was nearing completion. This is a precious experience in my life, and it also left me wonderful and beautiful memories. During this time, my colleagues and leaders gave me enough tolerance, support and help. I fully felt the leadership of the leaders, and felt the pride of being an advertiser who "can't see the wind and rain, how can I see the rainbow". I also realized the difficulty and determination of Chongqing advertising practitioners as pioneers. While paying tribute to colleagues and leaders, I was also amazed at the opportunity to be a part of today’s advertising.

During these three months, under the careful care and guidance of the leaders and colleagues, through their unremitting efforts, all aspects have made certain progress, and my work is now reported as follows.

I remember that when I first applied, my knowledge of the company was limited to one of the top advertising companies in Chongqing. The understanding of the designer's position was limited to engaging in relatively simple advertising creativity and art execution. Other than that, nothing is known. Therefore, how to know, understand and be familiar with the industry in which you are engaged during the probation period has become my top priority.

First, through theoretical study and accumulation of daily work, I have a deeper understanding of the company.

I remember when I first arrived at the company, the first job I handed in to me was a modification of the corporate greeting card. However, what is embarrassing is that because of the unfamiliarity with the overall image packaging of the other company, this small greeting card was modified. The task allowed me to work on the first day of the company from about 5:00 pm to 12:00 in the middle of the night. The repeated revisions and long waits for the customer's reply were both fresh and challenging. Failure to understand school is the premise and foundation for all progress. During this time, I seriously studied and got to know all the relevant information of the company, and had a relatively preliminary understanding of the company's previous and current customers' related materials. Together with the accumulation of daily work, I have a deeper understanding of the company. I also realized that the company plays an important role in Chongqing's advertising industry. Her development has played a huge role in promoting the development of the entire Chongqing advertising industry. At the same time, the company has a relatively advanced management system and an administrative system for the operation of enterprise standards. All this makes me full of confidence and embarrassment for the company's development.

Second, earnestly study the functions of the post, and the work ability has been improved.

According to the requirements of the job responsibilities, my main task is

Responsible for completing the design work instructions assigned by the team leader;

Participate in discussions about relevant advertising ideas;

Other work assigned by the leadership. By completing the above work, I realized that a competent designer should have a good artistic background and familiar design software operation ability, but also must have a good design mentality, and dare to put forward his own ideas and plans. Dare to innovate! Of course, good language skills are essential to presenting creative ideas to leaders and colleagues. At present, I have shortcomings in creative ideas. I also need to ask for more advice and more from the senior leaders and colleagues in the group and other groups. In order to make myself a competent advertising art designer, I also read a lot of design-related books and strive to help and improve at work.

Xx years is another year of passion. In the future work, I will work hard to improve my own quality, overcome the deficiencies, and work hard in the following directions:

1. There is no end to learning, the development of the times is changing rapidly, and the knowledge of various disciplines is changing with each passing day. I will continue to work hard to learn a variety of design-related knowledge, and to guide the practice, bold ideas!

2, "Industry is good at diligence and absurd", continue to learn business knowledge in the future work, and constantly improve their skills through more reading, more learning, and more practice.

3. Constantly exercise your courage and perseverance, improve your ability to solve practical problems, and gradually overcome the irritable emotions in the course of work, and treat each work instruction actively, enthusiastically and meticulously.