Pre-sales engineer turn to work summary

Time passed quickly. In the intense and fulfilling work every day, I have been in the company for almost half a year. In the past six months, under the care and leadership of the company and department leaders, under the enthusiasm and guidance of the department colleagues, I have learned a lot from the students to the professional people. I have learned a lot and felt a lot. The changes in work and ideas in the past six months are summarized as follows:

First, the feeling of training and learning

Professional technical and product knowledge is very important for my pre-sales technical support position. In March, I came to the company to have trained the technology and product line knowledge, and have a basic understanding of the company's products and technology. After the month, the group arranged for us to go to the base internship and two weeks of training courses. The real contact with the product itself has greatly improved my understanding of the product. At the same time, through in-depth technical training, I also have A certain technical foundation.

After coming to the department for reporting, the leader arranged for Ma Qiang to be responsible for the training of several new employees. At the same time, I asked Zhang Wei and Zhang Wei to give us more detailed explanations on products, solutions and high performance. Teacher Ma Qiang In addition, we organized several new employees to set up study groups and arrange study plans. Through these trainings and studies, I not only enriched my professional knowledge, but also improved my professional quality and comprehensive level.

In the process of work, it is also a learning process. After entering the department, I feel that the learning atmosphere inside the department is very strong. If you have any questions, please ask the teachers. They are also very enthusiastic to answer me. Professional training of a content is arranged every week, which is very helpful for new employees who need to quickly absorb new knowledge. More importantly, in these continuous training processes, they have developed a continuous learning. habit.

Second, the feelings in the work process

When I first entered the department, I knew almost nothing about the content and responsibilities of the job, and I didn't know how to start. However, Zhang Wei and Zhang Wei did not dare to hand over the task to me because I was a new employee. I was bold enough to hand over the project to me and let me practice. I still remember that when Teacher Zhang gave me a project plan for the first time, I was nervous and excited at that time. I had a whole week of the program. During the trial, I gave Mr. Zhang 4 times and reworked 3 times. I asked a lot of very basic questions. Teacher Zhang answered them patiently. Although the task was not completed on time, I learned a lot from the program and I learned a lot of things I needed to improve. In the next few months, I have strengthened the study of program selection and product knowledge, and also took the successful research and practice of the previous departments, and under the guidance of Teacher Zhang, until now. I only need a short time to complete a simple project, and my work ability has been greatly improved.

In addition to the production of the program, pre-sales and sales to visit customers, which requires me to have strong presentation and communication skills, which is the ability of my newly graduated college students. In the department's training, Ma Qiang arranged a lot of presentation exercises to exercise our presentation ability, but this is only practice, but still shows its own shortcomings in actual work and customer communication. When I first came to the stage to explain to customers, I felt very nervous, not very natural and confident, and the preparation was not very good. In short, it was a relatively failed customer visit. After I came back, I seriously summarized the lessons and lessons in the following. For a period of time, I volunteered to follow several teachers to visit customers, learn their visiting skills, and also visit customers by phone, and exercise themselves in actual communication with customers. With the continuous increase of experience, I have been able to compare with each other. The customer talks, although there are still many areas for improvement, but it has been greatly improved compared with the time of entering the company. I believe that through the accumulation of experience and technology, I can always do better in the future work. , to complete their duties.

From the very beginning, I didn’t know anything about the pre-sales position. Now I can basically cooperate with the sales completion project, including the production of the plan configuration, the customer’s visit, and the basic work of pre-sales such as bidding and training, in addition to my own efforts. I can't do without the guidance of the teachers and leaders. It is with their great help that I can adapt to the pre-sale job in such a short period of time. I want to thank them here, especially Zhang Wei, Zhang Wei. The teacher and Ma Qiang’s teacher gave me an open mind.

Third, the feelings of thought

First of all, I think it is a responsibility training. This is what Zhang Wei and Zhao have always emphasized to us. As a pre-sale, the first thing to do is to be responsible. We must treat each project and every customer with the attitude of the owner. In the eyes of the users, the pre-sales personnel are technical experts representing the company's technical level and represent a company. Technical strength and image, the responsibility of pre-sales personnel also determines the customer's impression of the company and the success rate of the project, so as a pre-sale, not only in the technical aspects to impress customers, but more importantly to give customers a pair of him The responsible attitude of the project allows him to give the project to you with confidence. This is also a basic quality before sale. This is also the wave of corporate culture: a reflection of the customer's focus, responsible for the customer, that is, responsible for the company.

Secondly, considering the comprehensiveness and meticulousness of the problem, as a pre-sales technical support, the products and solutions recommended by you should be considered comprehensively in every aspect, especially the feasibility and configuration of the solution. Wrong, otherwise not only for the customer, but also for the loss of the company.

Fourth, the inadequacies and improvements

After half a year of work and study, there are two points that I feel the most inadequate. One is that the technical knowledge and product memory and understanding are not enough. Many things only stay on the surface impression, which makes me unable to expand quickly when I am working on a plan. Ideas, many things need to be re-searched and confirmed twice, so the efficiency is very low, and it is a great waste of time. Second, there are some deficiencies in the presentation, and there is still much room for improvement in the presentation ability. But I believe that with the increase of time and the accumulation of experience, these problems will be solved in the future work and learning process.

V. Goals

In the current global financial crisis, competition is more cruel and fierce. As our new employees, we can only improve our business and technical capabilities as soon as possible, to satisfy our customers with more professional, meticulous and thoughtful service, and to maximize customer value. We will effectively improve our own competitiveness in the face of the economic crisis, and bring greater value to ourselves and the company. Although there are many difficulties and obstacles in this, I think that no matter what kind of difficulties are encountered, what is more important is whether they can overcome themselves. As long as you have the benefits, you will grow, you will be recognized and trusted by your customers and colleagues, and you will feel happy and happy.

"Empty sorrow, white boy", life is like the ancients said, now younger and more to learn something, do more things, do not waste life. Therefore, I have to devote myself to the usual work and study with a fuller spirit and full energy. I will never let down the trust and cultivation of the company, and grow up as soon as possible to become a qualified pre-sales engineer.