Supermarket employee work summary

Part 1: Supermarket Employees Work Summary Fan Wenyi

Supervisor Supervisor Work Summary In the middle of the year, the busy half year is about to pass, and new challenges are in sight. Looking back on meditation, I got more exercise in the big family of Xinguofa Hualian Supermarket, learned more knowledge, made more friends, accumulated more experience, and of course passed many profound The lesson has discovered its own shortcomings. This half year is substantial. My growth comes from the big family of Xin Guofa Hualian Supermarket. It is an unshirkable duty to do our best for the better development of Xin Guofa Hualian Supermarket in the second half of the year.

I will summarize my work from January to December 2019 as follows:

I. Xin Guofa Hualian Supermarket Work Stage

In September last year, due to the needs of my work, I was transferred to the supermarket as the store manager. Strengthening the management of goods and the on-site management of personnel in the work, and achieving the improvement of performance is the center of all work.

Although he joined the large family of Xin Guofa Hualian Supermarket since the opening of the business, he is also familiar with the personnel of Xin Guofa Hualian Supermarket, but there are still differences in the specific work. In order to get into the role as soon as possible to take up the duties, on the one hand, strengthen the study of professional knowledge, actively read the articles, and humbly ask professionals. On the one hand, strengthen communication and understand the actual situation, and communicate with the responsible persons of food, receiving, cash register and other relevant departments. In a short time, I took up the responsibility of the supermarket supervisor. Together with the manager in charge, the supermarket personnel were reorganized and trained, and the planning and display of commodities were made in the following aspects.

As the saying goes: Frozen three feet is not a cold day. It took only two years to join the retail industry, and it took only one year to start the work of the supermarket. The knowledge of the market and the knowledge of supermarket retailing are so profound. Through calm self-examination, I still have many shortcomings. As a whole, due to the short operation time and unsatisfactory operation, the specifics are also reflected in: First, the selection and control of commodities need to be strengthened. The understanding of goods is relatively weaker. Secondly, the analysis and forecast of the market is not accurate enough, and the lack of confidence is due to less experience.

Facing the opportunities and challenges in the second half of the year, I will take the pragmatic and solid principles, take better responsibility for myself, strengthen theoretical business learning, be brave in practice, improve my business level and management level, and contribute to the company's development. energy of.

In short, in the days to come, I will work harder to invest in the supermarket Xin Guofa Hualian, and use the development benefits to return the company and realize its own life value.

Adjustments, through the joint efforts of supermarket employees, our sales have grown significantly. Later, we worked hard together to make a deep impression. From the beginning, hygiene, display, warehouse, and receiving goods began to meet strict requirements from every detail, which made the atmosphere of non-food stores change. More contact with employees, on the basis of strict requirements, to give employees more ideological communication and business training, so that the mental outlook of employees has improved, the enthusiasm of work has been played. With the care and support of all departments of the company, the whole group of employees worked hard, and the progress of the supermarket was recognized by the company.

Supermarket supervisors are responsible for coordinating various tasks, maintaining the normal operation of the whole store, and coping with the handling of emergencies. In this position, they are based on comprehensive control and overall use of this platform to fully enhance their organizational coordination and The business level, in the cashier, customer service, receiving, loss prevention, firefighting and other aspects of in-depth understanding, find problems, reduce loopholes, as a supervised supermarket supervisor.

Second, personnel management training

As a supervisor, the management of employees is a difficult and necessary course. Everyone's experience and personality are different. How to make the employees of this department go to one place and make it difficult to talk about it. Things. Through the study of relevant professional theoretical knowledge and the application in practical work, great efforts have been made in personnel management. Follow the method of strict and caring.

First of all, I really care about the employees, respect the employees, and really think about the employees. I really want to improve the employees. On this basis, targeted communication and business training for employees, solving employee ideas, establishing clear development goals, and indeed stimulating the initiative and enthusiasm of employees, and then letting employees know how to do it through business training, how to Better done. In the work management, always be strict, as long as you make a principled mistake, never condone.

However, people are constantly changing and developing, and the management of personnel will change and develop accordingly. This requires maintaining a clear-headed mind, continuously learning and improving, and better exerting the full potential of the team.

The training of employees is also an important task of the supervisor. Xin Guofa Hualian Supermarket has trained and exchanged employees once and for all. From the initial basic business common sense training, after the accumulation and learning, the initial formation of employees from the mind, Systematic training content on commodity knowledge, sales psychology and skills, and discipline codes. Received recognition from employees and received some results.

Third, the study of professional knowledge and the improvement of market control ability

The trend of supermarket retail development is unstoppable, but the retail industry is faced with both opportunities and challenges. Fortunately, it is fortunate to be able to participate in the most developed industries of the times, and must seize the opportunity to work hard. Learning, learning, and re-learning are tasks that are constant in work and leisure time. On the one hand, the basic skills of supermarket management, merchandise display, reasonable stock of stocks, adjustment of seasonal goods, selection of news products, and the connection of various aspects of operation, from the theory of the book to the practice in daily work, truly digest the required knowledge. Through the use of the work. On the other hand, through the various information media to understand the latest market information, industry dynamics, listening to relevant professional training, so that their global thinking is more clear, to examine the market changes from a higher perspective, can make a decision on the company's decision-making layer Your own strategic advice.

Fourth, the lack of aspects and work ideas for the next year

As the saying goes: Frozen three feet is not a cold day. The time to join the retail industry is very short, and the work of the supermarket has only been nearly a year, and the knowledge of the market and the retail of the supermarket is so profound. Through calm self-examination, I still have many shortcomings. As a whole, due to the short operation time and unsatisfactory operation, the specifics are also reflected in: First, the selection and control of commodities need to be strengthened. The understanding of goods is relatively weaker. Secondly, the analysis and forecast of the market is not accurate enough, and the lack of confidence is due to less experience.

Facing the opportunities and challenges in the second half of the year, I will take the pragmatic and solid principles, take better responsibility for myself, strengthen theoretical business learning, be brave in practice, improve my business level and management level, and contribute to the company's development. energy of.
In short, in the days to come, I will work harder to invest in the Xinguofa Hualian supermarket business, and use the development benefits to return the company and realize its own life value.


Part 2: Supermarket Employees Work Summary Fan Wenji

In this semester supermarket, with the joint efforts of all of you, all aspects have gradually improved gradually, and gradually stepped onto the right track. Although there was a period of time due to the strict management of the building access, everyone was thinking about the reform of the delivery method of the supermarket. Although there are people who have quit on this road, of course, some people have joined, and all the groping process is worth it. During this semester, everyone witnessed the hard-growing process of the school's online supermarket. From the initial day of the school's initial order turnover to no more than double digits, the average daily turnover reached 200, and on June 22nd, it was set. The maximum daily turnover for the semester is 566.6 yuan. This is all the aspect that is gratifying. At the same time, the tacit understanding of everyone's work has also increased a lot. These are some favorable foundations for the future development of the school network supermarket.

I don’t have much to say nonsense, now I’m going to give a brief summary of the problems that arise in the management of supermarkets in my personal semester work:

1. In terms of purchase: You should pay more attention to the date of production and the expiration date of the goods; because of the negligence of this piece, let me eat a big loss when I go to the yogurt this time, and finally lead to this piece of yogurt. Losing a portion of the money. In addition, at the beginning of the purchase of your baby, some goods are not available at the time of delivery, but they are still filled with other goods, which causes some problems in our product management and sales. After some negotiation and handling, this The problems have slowly improved.

2. Recruitment of the delivery staff: When the deputy director of the supermarket has not been placed in the early stage, the delivery of the delivery staff is my responsibility. Due to my mistakes, some unqualified delivery personnel were initially recruited, which brought some negative effects to the school network. From this incident, I tried to slowly understand how to see if a person is suitable as a supermarket deliveryman in a short period of time, whether it will adapt to the needs of our school network development.

3. Coordination between the upper and lower levels: When the yogurt was promoted, due to the lack of coordination of the work of the upper and lower levels, some work was out of work. After a period of running-in, similar problems are basically eliminated.

4. Job responsibilities: Sometimes it may be impossible to distinguish the scope of duties of the deputy director of the supermarket and the supervisor of the supermarket. It may impose their own ideas or opinions on the deputy supervisor. It is already being improved that the problem has been improved. Of course, the responsibilities will not be divided too clearly, because a team's affairs, sometimes should be done, the overall consideration will still be considered.

5. Supermarket loss: At the beginning of the semester, due to the large gap in the door, the nearby cats came to attack the supermarket from time to time, causing nearly 40 yuan loss before and after; due to the yogurt cream period in early June Short, caused a loss of nearly 50 yuan; after moving to the Stars Water Square, the rats in the sewer also came to do evil. On June 28, 18 38g ham sausages stolen by rats were found, losing 7.2 yuan; then July 4 The number was smashed by rats, mainly intestines, with a loss of 17.1 yuan. The first phase of the special sales loss of 99.8 yuan, the second phase of the gift activity loss of 22.1 yuan. In addition, there will be two packs of white sugar in the next semester, and the total loss will be about 5 yuan.

6. Telephone return visit: A total of two telephone calls were made during this semester. The main problem is that there are too few supermarket goods.

7. About the future development of the school network supermarket: This semester due to various reasons, the students who placed the order generally reflected that the supermarket goods were too small, so some students did not continue to place orders in the supermarket after the first order, and I Each time you purchase, you only add a few new items. The funds for the next semester are already in place. I will increase the number of similar brands to meet the needs of the students. Many students are also reflecting the increase in cigarettes. This semester is not a mature time. The next semester will definitely be added. At the same time, try to contact some low-cost dealers to meet the development needs of the supermarket.


Chapter 3: Supermarket Employees Work Summary Fan Wensan

Maybe the supermarket work is a very simple thing for everyone. The cashier is only responsible for the cashier, and other employees have their own duties, and there will be no difficulty. I used to think so, but now it seems that when I become a supermarket employee, I feel a lot of difficulties, not as simple as I imagined. I want to say that in fact, what work will be encountered. Difficulties, no job is easy to do, only work hard to do it!

Time flies, I have come to the big family of the supermarket for more than two months. In the past two months, I have had joys and lost. I don't know how much professional knowledge has been learned, but I did make a lot of progress in dealing with people. I can handle the work of the store freely. Maybe this is somewhat complacent, but when there is a situation, the people in the group always ask me, which makes me feel very touched. In the past two months, I still maintain the passion when I first got to work, and my mind is also peaceful.

When my team leader has troubles and can't afford the spirit, she will always talk to me and then ask: "Comrade Ding Ding, when will your enthusiasm be reduced?" At this time, I always say "My passion is not extinguished." !" to answer her. The people in the group said that looking at me seemed to have nothing to worry about, laughing all day long. But I deeply know that as a store staff, we must not bring personal feelings to work. The customer is always right, this is what I have been honouring since I worked, so I always face the customer with a smile, even if the customer sometimes makes trouble. For example, once, a female customer said to me: "Hey, the waiter, you give me this pajamas." I said, "I'm sorry, you can set it yourself. You don't have to set it, but we are employees. I can't try the clothes of the store." The female customer said: "It's really interesting. I haven't washed this thing. I don't like to put it on my body. I am dirty." When the female customer left, the colleague said: " I am sick, this person, she does not love sets, she is a person!" I said: "Forget it, customers are always right, we are the service industry."

Sometimes I am very busy. I have been sorting out the goods in the warehouse since I went to work, so that when I get off work, I can’t stand the lights of the store. But I always believe in “more work and more” and “worship is a blessing”. creed. Colleagues said to me, "Don't get it, wait for someone else to get it!" or "You can get it done now. After a while, the customer will be confused!" But I think that since the customer is chaotic, why are we? Can't you organize it to make it look neat after the customer has been messed up? I think of a word that my mother often said, "Today is today," I like it now. I am actually very confused, often making mistakes, and losing three, so I don’t leave a small paper shell in the store, I remembered the work I had to do on the same day, finished one, crossed out one, and it would make me The whole work is orderly. My team leader is very artistic. Whenever I make a mistake, she always comforts me and says, "You have done too many things, so you will fall into the same. Since you came, all of us have become very relaxed. "I am grateful to my team leader. I am very fortunate to meet such a good person as I entered the society." In fact, my work is not always happy, nor is it troubleless. About half a month ago, my state of mind entered a trough, and I felt that my future was awkward. I repeat these trivial tasks in the store every day. I think about the future and suddenly I feel that there is no spring.

"The house leaks over the night rain." One afternoon, I just received a supplier of more than 400 pieces of clothes. I remember when the harvest department was a few yuan, but when the goods were pulled to the third floor, they should be coded. When I forgot which one is which! I was in a hurry, and my colleague comforted me and said, "Don't worry, he can't tell the promoters. He said that there are still some goods in the store. Let the manufacturers give them their own points tomorrow!" But I know, even though the store There are still goods, but if the new goods are also on the table, it will definitely increase sales opportunities. And I am delaying the work. If the manufacturer has a good time tomorrow, what should I do if the manufacturer has no time? This loss is not borne. The opportunity knocks at every door, make sure when it knocks at yours, you are ready. This thing made me an unprepared person, so the opportunity to sell quietly left. I have been thinking in the warehouse for a long time, I feel that I am not suitable for this job, am I too confused? I still get up and call the factory. Fortunately, the manufacturer’s people are coming soon. I sleep at night and dream of a child's clothing. I also dreamed that the manufacturers were blaming me.

My stress has become very big. This state of mind lasted for two days. Thanks to my colleagues and masters, when I was at the lowest tide of emotions, I guided me, supported me, encouraged me, and gave me the confidence and courage to move on. Just that night, I suddenly wanted to open, why bother? Although I made a mistake, I still don’t deny myself. I even feel that I am not suitable for this job! If you are not suitable for this job, ask yourself what is suitable for the job? Even these basic work can't be done well, and what qualifications are there to dislike it. Autumn clothing was sold in the off-season, and the customer turned the autumn clothes from top to bottom, so that the final autumn clothes box and autumn clothes bag were messy. I am an acute child and can't do meticulous work. I walked through the autumn clothes basket twice and looked at the watch. At 6:35, I thought it was so good. I got off work and let others sort it out. When I was going to work, when I walked through the autumn clothes basket again, I found that there was a mess under the pile of baskets, and there was a lot of garbage. So I went straight to the warehouse, took out the broom, and warned myself that you wouldn’t do this kind of work. ? The image of this basket has too much influence the image of the store. I started to pack the autumn clothes baskets in order, and restored the piles to their original appearance. The manager came over and said, "This autumn clothes is too easy to mess. It’s more than seven o'clock. You haven't gone yet?" I said: "In fact, I also made two determinations before I came over." The manager said: "You are very honest!" We all laughed after we finished. Think about this meticulous work? The store manager asked me how I worked recently. Is there any income? I said to her: "I am joking with others now, I have reached the high realm. I don't know what I will be!" The store manager said: "In fact, there are still a lot of work in the store. You can do the inventory by the inventory process. ""

The manager’s words have inspired me a lot. I am only where I am. For Shang Hai, what I have learned is nothing but a drop in the ocean. Therefore, the revolution has not yet succeeded, and comrades still need to work hard. The next day I went to work with full enthusiasm. Fortunately, now I can help the team leader to do something within his power, such as checking inventory, checking sales, analyzing negative inventory, negative gross profit, and handling various daily tasks. I often recite the sentence of Li Bai in my heart: "Let's go out and laugh out, my generation is a Basil." When people grow up, they will inevitably lose their passion for life. Everyone is hard to exception. I really like a term in Western literary criticism called "defamiliarization." When a child sees a flower, he will be surprised by its beauty, but the adult is very rude. Because flowers have a strange effect on children, or that children have defamiliar eyes. So I also have a defamiliar mentality, so I still see my colleagues say hello, no matter what she ignores me. I sincerely say "thank you" to anyone who works with me, whether it is her or not. It is not easy to grow up. The transition from a college student to a business person or a social person is also a little bit lost and painful. But the pain is like an iron plough pulled through the heart, although it is painful, but it is planting. In this big family, I have harvested far more than I have lost. Thanks for the work that brought me everything. The following suggestions are what I found, thought and summarized in my work. Maybe there are some immature places, but I really hope that every day, I and Guangyuan can face customers with a new image.

1. Out of stock problems Whether our computer system can set a low inventory alert. When the inventory reaches the warning line, the computer will make its own prompts. Because in the daily work, the tally is often seen looking at the shelf order, often the price tag does not match the goods, the wrong goods or the warehouse is still alive but repeat orders. With the low inventory alert line of the computer, I believe these problems will be solved. At the very least, we have solved the possibility of out of stock in our supermarket.

2. The branded goods and needles group may only be a big brand of Hong Kong Sha. I have conducted market research on Jinyuan Supermarket and Jiahui Supermarket Hebei Store. For example, in the underwear area, Die Anfen is a big brand in the underwear industry, Jinyuan and Jiahui have, and the variety is complete, but our store does not. Although we introduced Jinlilai, our sales were not good because of the high price. In this regard, whether it is possible to recommend purchasing more sensitive branded goods, and paying attention to the effect of the brand. The brand has gone up, and the overall level of our supermarket is bound to improve.

3. Customer service return customer service returns should improve efficiency, and should be decisive. As long as the customer's return request is reasonable, it should be returned in a timely and simple manner. Our current practice is that even if our products are defective and meet the conditions for return, we still need customers to return to the building. This is not efficient and has a bad impact.

4. On-the-job training suggests whether our supermarkets can allow grassroots employees to participate in induction or induction training. Training can make employees more responsible and team-oriented. The situation is not optimistic, many employees are less conscious and accustomed to being self-centered. What is especially serious is that the work is not professional. For example, if a commodity is out of stock, they will directly pull the adjacent goods out of a row. This is unscientific. It should be analyzed to find a high-margin and relatively best-selling product to complement the surface. In addition, when ordering, the dms of the goods are only written on the order book, but they are not analyzed. Sometimes dms is high, it may be due to promotions, then there is no promotion, there is no way to set too much. But with professional training, this will change. Next is the third month of my work in the supermarket. I will work hard as always, study hard and have a good relationship with my colleagues. Raising zero to infinity is always my goal.

In the future, I will work in the supermarket, but I don't know how long it will take to work. If you work in the supermarket for a long time and there is no progress, you will choose to leave, because this is not a promising career, you still need more efforts to continue working. But now I still have to continue working in the supermarket, because there are a lot of realities that require me to pay attention, I believe I can do better, my supermarket work!


Part 4: Summary of monthly work of supermarket employees

Employees are the cornerstone of a company's survival and development. A company's problems can generally be attributed to human problems. How to get a good workforce is often the biggest problem that plagues managers. For us, it is easy to be a salesperson, but it is difficult to be a good salesperson.

First, patient and meticulous. Work seems easy and simple, but it is not. such as. . The staff checks the amount of clothing every day. . Quantity and variety, as well as reminder deposit time and amount. The negligence and omission of any link will directly affect the vital interests of the unit and the working partners. These are seemingly simple little things, but the work of the televised work is made up of such small and trivial small things. Therefore, only by developing a patient and meticulous work style can customers enjoy better service and thus Establish a mutual trust platform to create a harmonious atmosphere.

Second, the sweet voice is sweet and sweet is an auxiliary condition for doing a good job. . . . As a window, the sound will have a special effect on such an occasion, and the sweet voice can give the customer a good impression of preconceived. Every staff member should take a deep breath before work every morning, then smile for a minute in the mirror. This is not a self-respect, but to remind yourself that if you can't guarantee your voice is pleasant, then at least sweet and soft. . The sweet voice will make the customer feel comfortable, and feel the service in a warm and home-like atmosphere. Third, tolerance and peace "tolerance is more important than forgiveness", this is my work experience. At some point we are often subject to customers or. . The accusation and questioning, we should treat it with tolerance, and we must not think about our innocence and grievances. If we think about the heart and change our minds, we will understand that the dissatisfaction of others is also reasonable. If we hold the high attitude of forgiveness and think that we are tolerating each other's faults, in the long run, a vicious circle will be formed, which will directly affect the quality of service and the intimacy between comrades.

4. Complex interpersonal relationships In service activities, the two most important interpersonal relationships are customer relationships and gay relationships. The hotel is a complex and changeable environment. We are faced with people with different levels, different levels of literacy, and different personalities. Because of the needs of the service industry, even if we encounter distortions, emotions, and even scolding Customers, we must also devote ourselves wholeheartedly, maintain a calm and understanding, understand the mentality, and help solve problems to maintain a good relationship. But this will undoubtedly make it happen. . The work pressure is increasing.

In a word, "the true feelings serve the world wide", I believe that as long as we continue to give sincerity, sincerity and care. . . The road will go wider and farther and farther and farther!


Part 5: Summary of the work of excellent employees in supermarkets

good afternoon everyone! In the past year, the supermarket has done the following work on marketing.

First, our department relies on the accumulated work experience in the past six years, does not stick to the rules, actively explores market information, actively investigates the supermarkets in different places and participates in various commodity trade fairs in the country more than ten times. It provides a direct basis for the adjustment of our product structure. Up to now, the Ministry has introduced 4,599 new ones, 20 new merchants, and 2 new categories. Eliminated 3,154 items.

Second, our department adheres to the Xx spirit of “good at learning” and does not follow the old rules. Add new marketing elements to the original fixed holiday marketing method. By changing the applicability of the gift variety to shorten the distance between the supermarket and the customer; patiently helping the customer to select the product to solve the customer's doubts about the product function; through a pair of customer opinions and repeated discussions, to come up with the best order The guest is satisfied with the plan; by increasing the communication time of each local area, and timely controlling the occurrence or continuation of bad events, to improve labor efficiency.

Third, in terms of market adjustment, our department is not waiting for the rabbit. Actively organize the collection and analysis of market information by each team. Through indirect channels and manufacturers to find out the price-changing links, and actively cooperate with the market department to pay close attention to the price of the city's peers. In the critical period, it echoed the call of the government's price control policy, took the initiative to communicate with the dealers, and pragmatically did a good job of Xx price image work on the basis of balancing the interests of many parties.

Fourth, in the display, do not take pictures. Our department currently operates a lot more varieties than supermarkets of the same business area. This year, we changed the method of learning other supermarket product management in the past, and turned to the advantage of the packaging business of our department to meet the needs of customers. Learn the advantages of foreign supermarkets such as Wal-Mart, change the mode of end-rack stack display, display new products and promotional items directly in the places that customers are most likely to find; change the old-fashioned display in the West, and replace them with more transparent, comfortable and convenient. Detail service; change the display of the first magnet, introduce the effect display of the sugar cocktail party to our department, and show the Xx personality and tolerance.

Fifth, do not sit and enjoy. Our department edited the newsletter and took the initiative to return to visit the door. Since the beginning of the month, a total of more than 30 group purchases have been received, amounting to a total of 1.29 million yuan.
In the past year, the operation report of our department has been reported as follows.

First, this year our department experienced the formation of the 20th new team. We have played an original work style, paying attention to the division of labor and cooperation, and straightened out the daily work in a short period of time. Make the department work smoothly.

Second, for the detailed service, in order to enhance the enthusiasm of the staff's work, the Ministry of the Department uses the staff's "thousands of system assessment form" as the basis for drawing out the "supermarket one ambassador's smile face cumulative statistics table", "a collection of outstanding employees' stars The statistical table, "a comprehensive analysis table of the proportions of each of the sales teams on a monthly basis", etc., played a very good incentive effect.

Third, equipment and facilities have shown problems during this year. From May to August, our department's cold chain equipment was guaranteed a total of 18 times, and the sales were delayed for 21 days, causing direct economic losses of about 50,000 yuan and loss of goods of 6,300 yuan. In this way, we hope that the relevant departments will effectively implement the annual inspection of the equipment and maximize the service life of the equipment.

Fourth, often catch safe work. Our department insisted on cleaning up the corners of health, paying attention to the importance of “defense prevention”, organizing staff to train fire knowledge, organizing employees to respond to emergencies, and making suggestions for creating a relaxed and safe shopping environment.

5. The foundation of Xx's "Developing" spirit is to build a solid team. Our department insists on team activities twice a year, such as actively participating in computer training, actively joining knowledge promotion activities, self-editing and performing cultural evenings, and issuing free reading cards. In the past year, our department has rated image ambassadors Xx, Xx, Xx, etc.; excellent employees are Xx, Xx, Xx, etc. Excellent team, casual food group. Our department communicates with employees about entering and leaving the store. Recommended by the team, the department will lead a simple farewell ceremony. The supermarket’s contribution to Xx will go down in history.

From January 1, 2019 to December 13, 2019, our department completed Xx million yuan, and has completed the annual task index 86 days ahead of October 6 this year. Of course, we still have a certain distance from the company's requirements. I will lead an employee to work consistently for the goals of the coming year.

On the occasion of the coming of the New Year, on behalf of all the staff, I wish the supermarket business a boom, and every Xx person is physically and mentally healthy.