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An apology letter to the customer

Part 1: A apology letter to customers

Regarding the quality problems of this product, I would like to extend my most sincere apology to you in my own name. If there is still a chance, I hope that you will give me another chance. We will guarantee that the products offered in the future will never be A similar situation happened and the commitment was solemnly established. The quality of this product, according to my own opinion, in the case that your delivery time allows, I personally want to return all the goods, but you still consider not letting us lose too much, but use the full inspection I am very grateful for the way of accepting this shipment, and I still feel my heart. In response to the problems in this quality, we have reflected from all aspects, and negotiated with the processors one by one, and finally adopted the following measures and methods to prevent similar situations from happening again! In other respects, I hope that Mr. Gu can make valuable comments again. Please correct me in time for our shortcomings. We are willing to cooperate wholeheartedly to strive to meet the requirements of customers to the greatest extent, achieve a win-win situation, and let us improve faster. Thank you!


Part 2: Apologize to the customer

Dear Mr. Zhang: Hello, I am the 1002 distribution specialist of the air-conditioning sales company. My name is Song Cargo. About this time, you purchased a central air conditioner for the Orpheus S623 cabinet in our company. The previously agreed delivery time is within three days. Because of the company's delivery list, considering the difficulty of dispatching the central air conditioner of the Orpheus S623 cabinet, consider contacting a professional handling company. However, after many parties contacted the professional handling company, they finally contacted, delayed the delivery time, and waited until the fifth day to deliver the goods to you. You have clearly agreed to deliver it within three days. You are told that you will be on a business trip after three days, no one at home. It is true that this happened when we delivered the goods, and then communicated with you by phone. Now the central air conditioner of this Orpheus S623 cabinet is temporarily stored in our company. We will take care of you and keep it safe, so you can rest assured. The delivery was not timely, it was indeed caused by the mistakes of my company's work. We are very sorry for this. In order to make up for our work mistakes, our company's delivery department negotiated and decided to give you the appropriate price for the air-conditioner purchase price and return you a 3% purchase price. When you have time to contact us at home, we will deliver the goods as soon as possible, and I assure you that there will be no more work errors.


Part 3: An apology letter to the customer

Mr. x: You will receive the order form on the 22nd of this month. very sorry! Down vests are currently not available for delivery. Our fastest delivery time is until the beginning of July. Of course, you are in a hurry to get the goods. However, the amount of demand far exceeds our previous experience, and we apologize to you! Your faithful XXX


Part 4: Apologize to the customer

A company: Your order will be received on the 28th of this month. very sorry! Ordered goods are currently not available for delivery. Our fastest delivery time is until the beginning of July. Of course, you are in a hurry to get the goods. However, the amount is much higher than our previous experience, and we apologize to you!


Chapter 5: Apologize to the customer

Xx company: Because our company's mistakes caused the timely delivery, please understand that we will organize the shipment as soon as possible to meet your requirements, I wish you a smooth job.

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