Bank Management Dereliction of Duty Review

Leaders; colleagues:

At noon in the month of XX, at 12 o'clock, this time is the time for the tellers in front of our door to pay the class. At this time, in order to make the handover smooth, the money is clear. Therefore, when paying the class, it is not for the payment and payment business.

When I was checking the inventory in an orderly and orderly manner, I suddenly saw a woman walking into the door and preparing to go to the window. In order not to affect the inventory, in order not to affect the waiting time of the customer, I took the initiative to say to her: "What to do, pay - Class, wait a minute to come back: "Because of the tight schedule, the money is more trivial, so the attitude is not soft enough, the tone is a bit stiff. Since the customer does not understand the rules of the delivery class, and thinks that the customer is the parent of the bank, it is hard to save. At this time, I put down the work at hand, patiently and politely explained, but the woman could not accept it, and she was angry outside the counter. Swearing, and finally angrily complained.

The above incidents occurred, I think we should learn the above lessons.

One: No matter how busy the business is, no matter how important the work at hand, we must insist on smiling service.

Second: Customers are diverse and of high quality. Therefore, we must be tempted in the dialogue, we must pay attention to skills.

Three: To be firm and correct, to insist that "customers are always right", remember that the customer's incomprehension is that our work is not meticulous, and the customer's dissatisfaction is that our work is not active.

One leaf can know autumn, and one thing can be mirrored.

I will use this as a mirror, taking a mirror as a mirror, always taking pictures, and facing it day by day. In the future work, I will show a brilliant smile and make a patient explanation. In the end, the service is endless and the next day.

Chapter two

The ancients often said that "there is no way to do it, but they are seeking for themselves." But at the beginning, I failed to carry out self-reporting in time. The ancients also said that "the gentleman has a good deed, and the person is alive." Therefore, in the process of self-reflection In the middle, we must find out the root cause of the mistake. If we can't find the root cause, we will perfunctory things, and we will not make up for it. We will make more serious mistakes in the future. After repentance, the reasons for the return are as follows:

1. Responsibility is not strong, work style is not deep, and it is not practical. As a law enforcement officer, no matter how many reasons, it should correct the attitude of law enforcement and law enforcement, strictly enforce the case of law enforcement, comprehensively and accurately grasp the case, ensure the facts are correct, the program is correct; the questions raised by colleagues should be carefully verified, check. At the same time, it is necessary to enhance their own legal awareness and avoid the arbitrariness of work. There is a parable of the maxim that says "the devil is out of detail."

2. After the incident, you can't calm down and face the mistakes, and you have the feeling of escaping. In the beginning, I was thinking about pushing many questions to others, and I couldn't immediately think about finding reasons from myself. Why can't you be calm, because it is a "scared face" at work: I feel that I have read books for so many years, at least an authentic undergraduate degree, and psychologically established a concept that "undergraduates are not allowed to make mistakes". The mistake is to negate the self, the undergraduate student's sign is not so glorious. Therefore, at the beginning, we could not accept the leader’s “great drink” method, pushing the issue to the west, trying to force the attachment to others, and pretending to have a look like “this thing has nothing to do”. Fan’s analysis of “doing nothing” has always been a shame in my heart.

Through this incident, I rethinked my attitude of studying, doing, and doing things, and I realized that:

1. "The most important thing in a person's life is the ability to be a person. To be a person, to concentrate, to do things, to concentrate on things. If you don't concentrate on things, you must not be able to do things well and you cannot grasp the details clearly. Learning is a matter of being a person and doing things. In the drop, the classic is not in the book, but in the bit of doing things and doing things. "Study is like going against the water, not going back," and reading so many books, if not integrated, not combined with life, it is very It’s hard to have joy. It’s what the ancients said, “Learning and learning, it’s not a pleasure.”

2. "The most important realm of learning is comprehension. If you can't understand it in your studies, it's just a matter of learning." It's like people don't digest things, and of course they don't help or even harm the body." Recently, I heard a lecture. The lecture gave an example. I said that someone graduated from a research institute. One day, my mother told him to handle some family matters. After he finished, after the mother checked that he did not do well, he said: "Son, how can you not even do this little thing? How are you so stupid." After listening to the man, the face became very fierce, and then the mother said a word: "I have read the institute, You still stupid me! What did the institute give him? Did he give him the wisdom of life, the wisdom of treating others, living, and receiving things? He just gave him arrogance and gave him no education. This little thing was not done well. It is precisely the opportunity to learn, but he does not grasp this opportunity. On the contrary, his accusations and criticisms against his mother are very unacceptable. Things have two sides. If you don’t develop well, you will naturally develop the lectures to the bad, and then think about it. Own, Very ashamed!

In short, my behavior has had a bad influence on the unit. I am very heavy and ashamed to make such behavior. "People are not sages, you can't have it." I will also strive to grow up to be a rational person, a well-intentioned person who learns wisdom from past mistakes and no longer simply regrets. "It is easy to get a teacher, and it is difficult for a teacher to seek." I sincerely thank the leaders for their teachings. I hope that in the future growth process, I will learn more "wisdom" from you and get your teaching and help. Feel lucky and grateful!