"Love and Dedication" Speech

Leaders, colleagues:

I am a contemporary college student. Today I want to talk about my feelings as a college student in the development of this fertile soil, and express my feelings. At this moment, I am afraid of uneasiness. What advanced deeds do I have? I just did what I should do. What's more, work like this should be done better. Today I can only say that I am sharing my experience with my colleagues.

In September 2000, when I graduated from university, I set foot on the job of a credit union. Like many college students who have just stepped out of school and headed for society, their hearts are full of beautiful dreams, and the blood is filled with passion for the future. A fiery career, eager to realize the value of life, longing for the success of life. When I first started working, I was assigned to an internal savings post. The leisure of my work gradually made me panic, and I didn’t have a few business days. That period of time was the most difficult period in the history of our Shagang Credit Union. The restructuring of enterprises and the incorporation of cooperative foundations were tense with the government and had a bad influence among the people. The prestige of credit unions is not high, and ABC and postal stores have seized the market and seized our customers. Our society had a negative growth in deposits in the past year, while the Agricultural Bank of China increased by more than 14 million, the postal stocks also rose by more than 8 million, and the good account-opening units almost all went to the Agricultural Bank. At this time, I saw a person who was worried about the operational difficulties of the Shagang Credit Union and was uneasy about sleep. He was struggling to work hard to pull the Shagang Credit Union, and he was almost eager to work. He is our director, Comrade Wang Yuwen. At that time, I was on duty with him. I never saw him sleeping peacefully. He often turned around and smoked in the middle of the night. Sometimes, he and I talked almost all night, talking about the challenges that are currently faced, how to open up a new situation in work, how to create a business environment, how to achieve business goals, and how to increase employee income. What makes me most touched is that he made me clear the correct outlook on life, values, the beginning of the struggle of life, and the value of life. What made me most educated was that he instilled in me the idea of ​​credit union services: service is the core of competition. In my impression, he never used empty lectures, but he was motivated by others. From his extensive knowledge, I have seen my own shortcomings; from his high sense of responsibility and mission, I have established my sense of responsibility and mission; from his professionalism, I have defined my own direction of struggle. From his business philosophy, I have demonstrated the service-oriented purpose. I made up my mind to use the three-foot counter as a platform to showcase the contemporary college students' style, as a window to show the image of Shagang Credit Union, as a window to show the spirit of Hai'an Xinhe.

Today, I successfully achieved the original oath. The service appearance of our Shagang Credit Union has been greatly improved. My personal image has also been praised by customers through the service, praised by colleagues, and praised by leaders. For more than three years, I have been carefully studying how to do the counter service. In the continuous summary and improvement, I have explored a set of effective service methods.

First of all, to do a good job, you must have high quality. The good quality of the individual is reflected in your knowledge, your work, your care, and your rich personal connotation. Serve customers with excellent business skills. My computer operation skills are not a master in the whole system, but when doing business operations, I pay attention to the consistency and coordination of actions. In the case of ensuring correctness, giving customers a beautiful enjoyment is an opportunity to show their personal abilities to customers, and it is a good opportunity to establish a credit union image. The second aspect of high quality is the reception of customer etiquette. The civilized and quality service we provide, I think is the first deep feeling of the heart, not the blunt words and formatted programs. My customers come to me to have a feeling of getting home. The third aspect of high quality is to be a connoisseur and a jargon. To do this, we must strengthen our study, we should have a broad knowledge, understand the problems, and be proficient in the financial products operated by credit unions. There is a business owner who has to open a basic deposit account to our company and needs to inspect 500,000 yuan. However, the money exists in Nantong, and it is inconvenient to carry. In addition, our current savings passbook is only deposited in the Hai'an area. I have thought of a lot for her. In the end, Jinqiao Card was used to solve the problem. Through business and conversation, he changed the concept of the backwardness of our credit cooperatives. It can be seen that the services of high-quality employees can not only shape their own image, but also show the entire credit cooperative. Good image.

Touch your customers. Touching is a kind of trembling of the mind and sublimation of emotions. Touching customers, we must first be moved by the diligence, kindness, creativity and thrift of our customers. With such a mentality to serve our customers, we can touch our customers. Every customer who comes to our credit union to make deposits, their money is accumulated through hard work, and every time they take their money, my heart will rise up to a reverence for them. There is a customer named Liu Guoxing who is doing soy products business. The first business I go to work every day is his deposit of more than 1,000 yuan of zero coins and damaged coins. Every day, if I save a certain amount, I will never take it. I have never It is too troublesome, and there is no blame for the money he saved is "over the noodle soup." Every time I come, I am warm and cold. It is not easy for people to make money. Every day, they make soy products work in the middle of the night. Before dawn, they will send these soy products to several nearby towns. His work is much harder than me. I always used this kind of feeling that he was moved to serve him. After a few months, he was deeply touched by me. I felt very uncomfortable. Besides everyone’s service, I also took the initiative. I contacted friends from the business field to go to our company to handle business and introduced many new customers to our company. The second is to give customers care. Caring for others is a good moral cultivation, not to mention our love for our customers is our love for our own rice bowl. In my usual work, I pay attention to the details. In the summer, I have a towel, a cup of water in the winter, and a rain and snow. Taking advantage of the process of handling business, taking the initiative to pull the family with the customers, where are the children going to school, how the results are, how the elderly are, how the income this year, through the concern to close the distance with customers. In the second half of last year, a customer came to our company to withdraw money. By understanding, this customer’s child was in high school in Qutang Middle School. The results were not good. I want to spend money to ask the teacher. I think it is not easy to earn some money in the countryside. I contacted a friend of Qutang Middle School and helped me with a greeting and solved the problem. Helping customers is to help themselves. At the end of last year, this customer saved all the deposits due by the Agricultural Bank to the credit union. I deeply understand that only by giving customers care and treating customers as relatives can they get the return of customers.

Walk into the heart of the customer. Quality service is actually the exchange of heart and heart. Into the customer's heart, starting from the customer's needs, to recommend our financial products, in order to truly seize the customer. This requires us to listen to the customer's suggestions in the usual service, accumulate more information, and when it comes to the specific service, actively cater to the customer's psychology, especially some old customers, large customers, excellent customers, set reasonable storage and deposit period for them. , do the proper family finance for them. As far as education savings is concerned, when customers first contact, they don’t understand. I give them a careful and objective introduction, set a reasonable deposit period, monthly deposit amount, and zero cycle, which attracts many customers. Now, education savings Has become the preferred storage for old customers. Into the customer's heart is also the improvement of service methods, such as specific customer on-site service. An old customer called Wang Baolai opened a small supermarket. Every two or three months, there was money. For a while, I suddenly stopped coming. I took the initiative to go to the door at noon. As soon as I understood it, the two thousand yuan was all broken. He said that he was afraid of wasting our time. I dismissed his concerns and spent more than two hours tidying up the 2,000 yuan of broken coins and saved them. At the gas station, Shao Wencheng’s boss has a large demand for a dollar coin. I often come here to redeem it. The time is too long to be overwhelmed. I will go far and ask for other exchanges. I know this situation. After a certain period of time, I will take the initiative to put zero coins. He was sent to his home, and in the long run, he became our loyal customer. The service originates from sincerity. Only through the heartfelt service can we enter the heart of the customer and establish a long-term stable customer base of the credit cooperative.

Provide value-added services to customers. Value-added services are an extension of the scope of services. In the usual work, always forget to solve problems for customers. Due to the continuous update and improvement of settlement means, the township enterprise accounting does not understand the new settlement means. When handling the settlement business, the voucher does not know how to standardize the filling, the chapter stamp does not dare to cover, the endorsement does not dare to fill, do not know how to use the payment cipher, each In such a situation, I have taken the initiative to help them, take the trouble, explain clearly, and do a good job.

After working for more than three years, I have achieved small achievements in my work. This is the result of constant encouragement from leaders and colleagues. Our director Wang Yuwen must talk about the service every time. Every time there is feedback on the quality of the customer's feedback service, he will not forget to come back and encourage me: "Xiao Bing, XX × praise you in front of me today!" With great encouragement, I have a feeling that I can't repay my customers without repaying my customers. For more than three years, I have been thinking about my work, the last one every night, and the first one to work overtime. I am the first one to work overtime. I will eat the last one. I will be the first to walk in the front. Pick and choose. Last year, Shagang went to Nanmo to build a bridge between the roads, and the money-carrying car couldn't get through. The transfer package was sent to Nanmo Credit Union. No matter how windy or rainy, I rushed to run every day. In the cooperation with colleagues, I not only do my own work, but also help other colleagues to do their work together, especially in business exchanges, and actively introduce colleagues to their work in a good way to help the business. Unskilled comrades improve their operational skills and help them improve their business and improve our overall service quality. On holidays, I often take a certain amount of time to return to our clients, ask them to talk about our shortcomings, talk about their needs, and improve our work.
The diligent work has brought in a generous return. At the same time that all the business of our company is flourishing, I have been selected as an advanced individual of the County Associated Press for two consecutive years. This time, I was recommended as an advanced individual of the Provincial Association. Our Chairman of the Horse and other leaders of the Association have also given my affirmation and praise to my work on different occasions. My heart is full of excitement. As an ordinary employee, I have only achieved a little subtle results, but I am so cared and protected by the leaders. This will be a great driving force for my better work in the future.

Leaders, colleagues, we are the lucky generation, and we are delighted that Hai'an believes in the prosperity of the world. This is a rare encounter in our lives. In the face of such a fiery career, our fiery youth is booming, and the fiery heart is jumping. Embodying value and exuberant our will to fight is today; success and understanding of life are beginning with our footsteps. We are soberly aware that today's opportunities are rare, and the future glory needs our wisdom and sweat. We are shouldering our mission and moving into the future.