Reply letter

Mr. XXXX:

A letter dated May 20th regarding order No. 645 was received.

We are sorry to hear that we have mishandled the goods. The correct goods have been arranged by air and should arrive within one week. The relevant files will be sent by letter.

Please do not store the goods that were shipped to you by mistake.

If you have any questions, please feel free to contact us. I would like to apologize again for this miss.

Sales director
May 20th, xxxx