(Bank) Quality Civilization Service Model Deeds Speech

Ordinary post, extraordinary youth

"Youth" is a wonderful word, but only the youth of struggle is the beautiful youth. Only the youth of struggle is the meaningful youth. XXX, XX branch of a XX branch of an ordinary staff, spent 8 extraordinary Spring and Autumn in the Bank. In the past 8 years, I have experienced the difficult years and splendid moments of the development of XX Branch. No matter under what circumstances, she is full of hope and confidence in XX Bank. Nowadays, in the positive development atmosphere of the whole bank, she has always insisted on earnest study, hard work, hard work, business skills and management level have made great progress. Since being the director of the XX branch office in 2002, he has made remarkable achievements in the fierce market competition and has become a beautiful landscape in the development of the deposit business of Fuzhou Branch.

Service means bold innovation

In the service of superior civilized service, she requires all employees to adhere to the service concept of “thinking what customers want, urgency for customers, and worrying about customers”, providing customers with comprehensive, thoughtful, convenient and efficient services. . In the process of serving customers, the operation standards, service specifications, courtesy, and decent manners have left a good impression on customers and won the trust of customers. The XX branch office has launched a series of service initiatives such as delayed business, on-site service and business innovation. In the actual handling of business, under the premise of ensuring compliance with the Bank's various rules and regulations, flexible understanding of marketing methods, to provide customers with certain convenience, flexible and appropriate to provide customers with personalized, fast service, is an extension of service means.

Enter the market and get close to customers

In order to stabilize and win more customers, XXX will extend the three-foot counter service to thousands of households. During holidays and customers' birthdays, don't forget to send a short blessing. When customers are sick, they don't forget to send a bunch of small flowers. When customers have difficulties, they don't forget to send their help hands and call on all employees to come. Be the customer's caring person." There is a real estate company XXX ran several times, but the gains are very small, as long as the company's CEO talked about the account opening, people always use the "have opened an account in it" to deny, and I have not given up. Once she accidentally heard from the side that the father’s father was hospitalized, he immediately bought a basket of flowers and rushed to the hospital to see him. The boss was very touched when he learned that Xiao X was visiting his old father. After such an exchange, he was finally moved by the sincerity of XXX. It was not long before the bank opened an account and gradually transferred funds to the Bank of China account. The daily deposit balance reached more than 1 million. Looking at my first big customer efforts, I got a return, and she has more confidence and motivation in the future marketing.

An old client of the branch office, the husband mobilized the work for a long time in the field, leaving only one person in the family to take care of the young son of the country. Sometimes I have a little trouble and my son is left unattended. Knowing this situation, in order to close the distance with the customer, XXX took the initiative to take care of the transfer of her son. She often takes her son to eat at home and tutors him to do his homework. Every time XXX sends the child safely home, the customer will thank you. Now she not only became an old friend with the customer, but also the customer has deposited all of her money into the XX branch office, and mobilized relatives and friends to deposit money into the Bank of China. Just as they promised, the employees of Xinhua Branch have become the "intimate people" of customers.

When she saved the 100-day competition in the first half of 2004, she even mobilized all employees to take full account of the savings. Utilizing the advantage of the province's province-wide deposit and exemption fee, we launched a publicity campaign for one-to-one households, and opened more than 100 savings depositors for local customers who are doing business locally. More than 10,000 yuan. When she is busy during the day, she uses the evening time to call, trust relationships, find acquaintances to use their own conditions, and carry out various forms of marketing activities through various channels, and do their utmost to expand the deposit business of the branch office. I remember how many times I went to the company to collect money. She and her colleagues were too busy to eat. I remember how many times I tried to win a big customer, they smashed their mouths and ran out of shoes; remember how many holidays, they worked overtime and did not family reunion. And she said that although all of this is very hard, but when she sees a satisfied smile on the customer's face, the deposit of the branch office is also rising, her heart is extraordinarily full and happy.

She loves her work, likes to see the customer's hopes and satisfaction, and likes to see the surprise of the customer when they get the unexpected benefit from their suggestion; satisfied with the protection of the interests of the bank and the customer due to the principle of persistence After the sense of accomplishment. In exchange for sincere service in exchange for the true feelings of the customer, making her work vivid and colorful!

Practice skills to improve efficiency

In today's fierce competition in the financial market, in addition to strengthening its theoretical quality and professional level, as front-line employees of outlets, they do not have good business skills and can not do their jobs. Therefore, Gan Jianfang pays great attention to strengthening the improvement of business skills. Only by mastering the proficiency of business skills can he be able to work at home and provide better, faster and more accurate services to customers, in order to improve work efficiency and win the trust of customers. After attending the Xinhua branch office, she often organized employees to use hard work and hard work skills in the evening and in her spare time.

Finally, "Kung Fu pays off," and in this year's business skills test organized by the provincial bank, the division's expert rate reached 100%. She has also achieved the "Chinese article entry level first-class expert" for three consecutive years. He has won many awards for “Saving Voucher Entry Level 2 Experts” “Calculator Level 3 Experts” and “Retail Integrated Business Level 2 Experts”.

During the 8 years of Bank of China's work, XXX has always maintained a good working condition and strictly requested itself as a qualified BOC employee. Based on my own work, I will delve into business skills so that I can quietly contribute to my youth in an ordinary position, and send a light and a heat to the Bank of China. As the director of a branch office, an active member of the party, she has always set an example by herself, strictly demanding herself as a member of the party, and making herself a model for employees. She said: "The choice of BOC is to choose my career and to contribute to the cause of the Bank of China. I have no regrets."