Bank lobby manager competing for speech

Part 1: The bank lobby manager competes for a speech

Leaders, everyone review: Hello everyone!

First of all, I would like to thank the organization for providing such an opportunity for equal competition, which makes me lucky to participate in this competition.

First, my basic situation

My name is ###, now year###岁,party member, financial college degree, accountant, current ###处###员. The position I am hiring is the deputy director of ###.

I graduated from ###金融专业专业 in 1986. After working, I obtained a college degree from the University of Finance.

My main work experience was in July 1986 in the province of China Bank ### at the non-trade bill collection business handling; in 1988, I took the initiative to apply for transfer ###sub-branch, engaged in foreign exchange deposit and loan business, joint bank business review Work; in October 19XX, he served as the deputy section chief of the ### sub-branch foreign exchange business department, presided over the work; in early 1993, he transferred to ###支行任###科副副长, presided over the work, and successively engaged in the comprehensive accounting of the foreign currency and the joint bank business. , finance and comprehensive management, planning and statistics, etc., the department in charge has obtained the "advanced unit" at the provincial level; in 2000, through the competition to serve as the branch of the branch ###部, responsible for the branch ###, comprehensive management, etc. In 20XX, it was rated as “Advanced Unit of Integrated Management” by the provincial bank; in January 20XX, it was transferred to the provincial line ###, and assumed ### work.

Second, the reason for competition

1. Strong theoretical knowledge and business ability. For 16 years, I have been working at the grassroots level ###, and I am familiar with the country's financial policies, accounting systems, bank accounting policies, rules and regulations, business processes, accounting knowledge, banking, skills, solid experience, and rich practical experience. , has a high level of business and has a good business quality.

2, with the corresponding management capabilities. I have been the head of the ### department of the grassroots line for more than ten years. I have accumulated rich management experience and strong organizational, management and coordination skills.

3, with the spirit of hard work and anger, the style is pragmatic, with meticulous professionalism, work hard, no difference, with a "true" attitude to deal with every accounting business, not perfunctory responsibility. Have a strong adaptability.

Leaders, if I can compete for this position, I will work harder and work harder. Below, I will talk about my work ideas.

Second, work ideas

###Department should deepen management, with strict and pragmatic spirit, strict system design, strict organization and management, strengthen supervision mechanism, carefully examine, meticulously analyze, conscientiously improve, and continuously improve the level of accounting work. Accounting work should focus on standard management, prevent risks, strengthen system construction, improve accounting, improve internal control, strictly manage infrastructure and fixed assets, improve the professional quality and quality of ### personnel, and promote our business### Work at a new level.

1. Concentrate on the accounting, fund clearing, and accounting file management of the whole bank to achieve centralized risk control, rational use of resources, and efficiency.

2. Formulate a unified accounting and management system for the whole bank, and supervise and inspect the accounting of the whole jurisdiction. It is necessary to strengthen the system constraints so that all positions of accounting work and all links are under the strict control of the system.

3. Formulate the internal control system of each business, carry out key monitoring and management according to the risk level, study the risks existing in the business, and propose risk monitoring reports based on the actual business. The internal control construction of the accounting department of our bank has made considerable progress. However, in the face of people's increasingly complex ideas, phenomena, and behaviors, the internal control system should shift from preventing mistakes in the past to preventing crimes and ensuring the security of funds.

4. Strengthen the management of compliance and legality of accounting compliance in the whole bank. In accordance with the principle of “grading responsibility”, the violation investigation shall be strictly carried out, and the lower-level bank shall be responsible to the higher-level bank; the business department shall be responsible to the accounting department; the accounting supervisor shall be responsible to the responsible manager. Problems occur and are jointly responsible. The accounting supervision and inspection should be recorded in detail, and the inspection department and personnel should be responsible for the inspection results. Only in this way can we promote the implementation of the accounting system and ensure the quality of accounting, so as to improve the level of accounting management.

5. Management measures for the allocation of reform costs. Following the principle of maximizing benefits, the expenses of each bank are divided into basic expenses and business development expenses. The business development expenses are linked to the operating performance of each bank. The better the operating performance, the more the cost.

6. Strengthen the dynamic analysis of financial management. Analyze the changes in various incomes and expenditures, and thoroughly study the intrinsic relationship between various factors and income and expenditure, and scientifically and reasonably predict future income and expenditure.

7. Strengthen accounting supervision and inspection. Accounting supervision and inspection is an important means to ensure the implementation of the system and strict internal control. In accordance with the requirements of the "Accounting Law", the Accounting Inspection Counseling Center undertakes the task of supervising and inspecting the accounting business handled by the accounting business department. The focus of the accounting inspection work is to check the implementation of various accounting systems and the authenticity and rationality of accounting. Including: checking the accounting of credit assets and loan interest; accounting for various business fees; compliance and authenticity of 741, 842 postings; implementation of various financial indicators; accounting of banks and liquidation funds.

8. Strengthen the on-the-job training of accountants and improve the professional quality of accountants.

9. Actively cooperate with the director's work, do not overstep the power, and give full play to individual talents within the scope of his authority.

I am convinced that if the organization gives me this opportunity, I have the confidence and ability to do the job well and must live up to the expectations of leaders and comrades. I can't do my job as usual. I still do my job as always.


Part 2: Bank Lobby Manager Competition Presentation

Leaders, colleagues:

Hello everyone, first make a self-introduction, I am XX, now 31 years old, working in the sales department of ICBC, middle school staff, college culture, assistant accountant.

I am an employee who has been working diligently in the field. In the past two years, I have deeply felt that the wave of reform is on the way. We cannot and should not shy away. With China's accession to the WTO, we have put forward higher requirements for each of our employees. We want to work easily, and the days of comfortable work are no longer there. We are facing increasingly fierce competition. Competition is both an opportunity and a challenge for me. ICBC wants to survive and develop. It depends on each of our passionate young people. Therefore, I decided to participate in this competition and show myself.

First, competitive advantage

1. First of all, I believe that I have the confidence and ability to take on this important task. From the point of view of self-quality, I came back from the army. After the training of the great school of the army, I developed a good style of hard work, decisiveness, and prohibition. In the army engaged in news reporting work, because of the outstanding work, the third-class meritorious service has been rewarded many times. Last year, the sales department created a star-rated network. I gave full play to my special strength and publicized the sales department in the "XX Daily". A good result. Since its inception, we have been able to continuously improve and enhance ourselves, earnestly study various business knowledge, and adapt to bank work as soon as possible. In XX, he passed the national adult college entrance examination and obtained the college degree of Jiangsu University of Finance and Economics. He is currently advancing to the undergraduate course. In XX, he passed the XX provincial English and computer grade examinations. In 20XX, he passed the examination of the Ministry of Personnel and was hired as an assistant accountant.

2. Have a strong sense of responsibility and initiative. Since the beginning of the work, he has been engaged in the work of cashiers and accountants. He has done a good job in his work, and he is responsible for his work. The cashier has won the provincial and provincial level experts. There is no major mistake in the business. In XX, he was awarded the honorary line of the branch. ". I always feel that as a young person, I should always pursue it. What's more, in the face of increasingly fierce competition, it is impossible to escape. The heavy responsibility of history has fallen on our shoulders. We can only go to the difficulties, work hard, and fully dedicate ourselves.

3. I deeply understand the importance of this position. The upgrade of Ximen Savings Office to the branch office fully reflects the high attention paid by the party committee and the president's office to the branch office and the high hopes placed on it. As the director of the new branch office, we must be hard-working and pioneering, aim at the goal, live up to expectations, and ensure the realization of the task.

4, can see their weaknesses. The business level needs to be further improved, and the savings business has not been touched, but I believe that I have the ability to adapt as soon as possible. Management is a brand new topic for me. In the future work, I will constantly adjust myself, humbly ask for advice, strengthen learning, keep pace with the times, and surpass myself.

Second, goals and tasks

If this competition is successful, I will further emancipate my mind, lead my colleagues to improve the quality of settlement, do a good job of quality service, tap the market potential, strive for a high-quality customer source, create a new situation for the branch office, and fully complete the assignment of the party committee and the president's office. For each task, the branch office will be established into a three-star network.

Third, specific measures

As a new branch office to ensure the realization of the target tasks, I think we must do the following work:

1. Thoughts take the overall situation and set an example. To be a leader, we must have a global concept. We must consider issues from various aspects, coordinate various aspects, and sprint to the target task under the leadership of the party committee and president. In terms of housekeeping management, it is also necessary to take into account comprehensiveness, such as system implementation, security, and environmental sanitation. Management is a brand-new subject for me. As the saying goes, the right person is righteous, and I have to set my example well. I strictly demand myself from all aspects, and I will suffer hard and enjoy it later.

2. Unify thinking and give play to the team's fighting spirit. Taking performance appraisal as the driving force, fully mobilize the enthusiasm of employees. The Dongfeng, which was upgraded by the branch office, used the advanced hardware and multi-channel of the new business system to carry out the work of saving and depositing. Encourage employees to find relationships, pull relationships, grasp relationships, offer ideas, build a comprehensive network of information, and capture every piece of information. As a person, I have to take the initiative to find out the source of customers and the source of deposits.

3. Explore high-quality customer sources and find new growth points. The customer is the foundation of the development of commercial banks. Without a stable “golden” customer base, the development of banking business has become a passive water and a wood without a foundation. Therefore, it is necessary to dig down the customer source and ensure the realization of the task. First, make full use of the advantages of our bank settlement, looking for an account opening unit for towns and villages. At present, the settlement function of credit unions is relatively lagging behind, and it is not suitable for the needs of users. The outlets of our bank are mainly concentrated in the town and a few towns, and many high-quality customers can be tapped from them. The second is to dig up other deposits, aim at the unit to find a relationship, and comprehensively attack. Strengthen the service and comprehensively enhance the visibility of the Yuejin Road Branch. This article comes from a pen writing network

4. Service is the lifeline of the bank. To make the first employee aware of this, promote the deep, high-level and all-round development of services, and enhance the competitiveness of banks in the industry, modern banks cannot simply stay in the smile service, and should be in the service quality. Kung Fu, take the initiative to establish a good relationship with customers, form a customer-centric business philosophy, think of what customers think, urgency, and let customers really feel the superiority of our branch.

5, internal management, external tree image. "There is no rule that is not a square", strengthen the study of employees' political thought theory and business operation system, use the system to standardize behaviors, improve work efficiency, and at the same time, identify the combination of customer needs and the Bank's system, serve customers well, and exercise one. A team with excellent business and excellent work style. Make full use of publicity tools to encourage employees to report good people and good things in the news media and expand their social impact.

Leaders, judges, I am here to participate in this competition is the drive of responsibility and mission. Regardless of success or failure, I will continue to use my own light and heat for ICBC.

thank you all!


Part 3: Bank Lobby Manager Competition Speech

Dear leaders, reviewers:

Hello everyone!

I remember someone said that the biggest shortcoming of people is not to see their own shortcomings, but to see their huge potential, 80% of them only play 20% of their personal abilities. Encouraged by this sentence, but also young people have no life creed of failure, today, I came to participate in the competition of the lobby manager with confidence and passion, confident and capable of provoke this burden!

First of all, please allow me to do a simple self-introduction.

My name is XX, I am 30 years old, college degree, assistant economist. I have worked in 19 years and have worked in savings counters, corporate settlement counters, lobby managers, office secretaries, and consumer credit account managers. Hit the finger. Unconsciously, I have been working for a whole year. Over the years, with the help of leaders and colleagues, my business ability has been greatly improved. Due to his outstanding work, he has won honorary titles such as “March Eight Red Flag Bearers” and “Outstanding Branch Members of Branches” at the department and department level. He has also won first and second prizes in the Chinese entry competitions of the four major state-owned banks. It can be said that the work experience of the bank in the year has exercised my will, enriched my knowledge, enhanced my ability, expanded my horizons, and more importantly, cultivated my optimistic, open-minded, calm and calm personality and pioneering innovation. The spirit and style, and such personality and style, is undoubtedly the basic quality necessary for a lobby manager.

Comprehensive trade-off analysis of myself, I participated in the lobby manager competition, with the following advantages and conditions.

First, I have a rigorous work style.

I have received a traditional education and deeply understand the truth that "Bao Jianfeng has been honed out and plum blossoms have come from bitter cold." My parenting education, life and years of work experience have enabled me to exercise a strong spirit of hard work and hard work. In order to complete the heavy work tasks, I often sleepless nights and work overtime, without any complaints.

Second, it has a certain personal quality and a good professional ethics.

I have received traditional education since I was a child, and I have cultivated a virtue of being bright and upright, with a sense of justice and a helping hand. After many years of hard work, I have the professional ethics and accomplishment of dedication, hard work and dedication.

Third, have a solid business knowledge.

I have worked in the counters of the branch business department. I am familiar with the various operational procedures and regulations of the retail business, and have a good grasp of the basic knowledge of the company and settlement business. All of this will be very helpful for the lobby manager.

Fourth, has a wealth of work experience and strong work ability.

In XX, during the year when the branch created the standard service, I worked as the lobby manager. Due to the serious work and the service, I was able to solve the customer's difficulties and won the praise of the local customers who handled the business. I was rated as 38 in the same year. Red flag bearer. During my tenure as the lobby manager, I had a deeper understanding of the nature and requirements of the lobby manager's work, and also accumulated a wealth of work experience and exercised a strong working ability. I think this has undoubtedly laid a solid foundation for my lobby manager.

Fifth, it has strong communication, organization and coordination capabilities.

I am outgoing, cheerful and lively, enthusiastic and generous, understanding, and good at communicating with all types of people. In particular, since I served as the manager of consumer credit account, I have exercised more communication, coordination and organizational skills. I have been able to properly and reasonably handle all kinds of thorny problems in my work, and I have been widely praised by customers. Therefore, as far as communication, organization, and coordination are concerned, as a lobby manager, I may still be able to make a talent.

Leaders, judges, the implementation of the lobby manager system for the Bank, reflects the shift from business management to customer management, from product-centric to customer-centric, from providing generalized services to personalized, differentiated services. It is one of the means to cope with the current fierce competition. I firmly support and actively participate. If you are led by the leaders and judges, let me go to the job of the lobby manager, I will do my duty, work hard, develop and innovate, keep up with the times, and use my actions to reward the hopes of leaders and comrades. Specifically, I will do:

First, be a good "marketer", "coordinator."

I think that the lobby manager is not a replica of the “guide staff” or “consultant”, but a salesman and coordinator. He is the front line person who provides full service to customers. Therefore, in my work, I will actively play the role of a salesman and a coordinator. For example, at work, actively ask customers for their needs and intentions, guide customers to financial management, self-service areas and cash counters according to customer needs; explain and solve problems patiently to customers who do not understand certain practices of banks; In the operation of the region, we will make corresponding adjustments in case of problems. In the course of service, we will consciously come to have a voice, a voice, a voice, a civilized language, and a civilized language. Ears, so that customers like the spring breeze, everywhere reflects the humane care of our bank.

Second, to achieve family-friendly services.

I will use the words "intentional service" as my motto to establish the sincere image of our employees. Years of work experience tells me that the sincere smile is the most splendid, the most vocal words are the most beautiful, and the subtle care is the most touching. Therefore, I will change the experience of the customer's psychological feelings, regard the customer as a relative and friend, enhance the affinity of the service, and express my enthusiasm for the customer in a word and a line, so that the customer feels the charm of the family service of our Bank of China branch.

Third, do the miniaturization of services.

We know that service work is no small matter, and the details of the service are warm. Wal-Mart, the head of the world's top 500, has a famous saying: "Every detail in the service process is the key to creating value for ourselves and our customers." A detail in our service, even an expression, a look, will affect the customer's psychological feelings, affecting the effectiveness of our services. Therefore, at work, I will make the miniaturization service deeply rooted in the hearts of the people.

Fourth, strengthen learning and continuously improve their own quality.

The lobby manager is the image representative of the bank. To be a good lobby manager, to add luster to the bank, you must have solid financial knowledge, skilled business skills and strong communication skills. Therefore, in my work, I will strengthen my study, keep learning the latest financial industry policies, financial laws and regulations, learn modern marketing knowledge, and learn about psychology and other disciplines. Make yourself progress in learning and improve in your work.

If I am successful in this competition, this is everyone's love and encouragement. I must fulfill my promises with practical actions, fulfilling my duties, fulfilling my duties, and fulfilling my promises with practical work style, realistic work attitude and enterprising work spirit. If I am competing for the election, it means that I still have a gap and I am not discouraged. Because it is not important to work in what kind of job, what is important is how to treat the work, how to find the shining point of beauty in the post. I will, as always, under the leadership of the company's leaders, work with my colleagues, work together, and work hard to write a new chapter in the financial industry.

thank you all!


Part 4: Bank Lobby Manager Competition Speech

I am very happy today. I have the opportunity to discuss with you some of my understanding and understanding of the position of the Lobby Manager. My topic is: Be a good lobby manager in the spirit of “screws”.

A few days ago, my friend and I went to the Yangjiaping branch of Minsheng Bank to handle the business of the Five Elements. I was deeply impressed by their clean environment and the speed of handling business. When I sat down and waited for friends to handle business, The bank’s preservation took the initiative to send a cup of hot water. Because I often hear that the line problem often occurs when the five elements are handled, I am somewhat worried that when I hold this cup of hot water, my heart will gradually settle down. Later, at the ICBC Central Savings Center in Jiefangbei, there were many people. Two female guides wearing slings kept wearing them in the crowd, and smiled and directed customers to different counters. ,kind. I didn't feel so used to it, so I deliberately avoided them. I felt like the scene of a hot sale in the hall that was just opened. It was very hot, and many people came with hope and problems.

At this time, I was thinking, these people are not the lobby manager, they are doing the work of the lobby manager. Although I work for a dry bank myself, my chances of going to other banks for business are really rare. In fact, at the time, as a customer, I found that my service requirements have been met.

Later I realized that it was actually nothing to do with the lobby manager. The customer’s perception of the bank is sometimes complicated and sometimes simple.

As an employee who is more than four years old, I don’t know that it’s called “old staff” in the staff of Chongqing’s Shenzhen Development Group. The experience of the first-line counter work for more than four years has enabled me to master a wealth of business and Theoretical knowledge has also accumulated a certain amount of experience in customer service. The Yangjiaping Sub-branch, established in May 20XX, is the first branch of Chongqing Branch to have an open counter. Although we had doubts about the design of this open counter at the time, today, I am very honored and steadfast to tell you the fact that the open counter service has not only created our excellent business quality, but also became a We are the secret weapon to improve the quality of service. Without the hindrance of bullet-proof glass, sitting calmly and communicating face-to-face with customers, this feeling is indeed different from the past. So sometimes our colleagues joked that in fact, the Yangjiaping sub-branch does not need a lobby manager at all, because we are all lobby managers.

Of course, this is just a joke, and the fact is that in this open and comprehensive position, I have been working for nearly a year and a half. It is no exaggeration to say that if there is anyone in the Chongqing branch who can have some experience with the post of the lobby manager, it should be regarded as a few colleagues of our branch.

But I have to say that in the recent period of time, I felt that there was some power in my work. As the volume of branches and services continues to increase, the customer base continues to expand, and more retail and wealth management products are launched in the second half of the year, which makes our counter workload increasingly saturated. Whether it's a counter or a colleague at the counter, they have more work to deal with in their hands. To be honest, when I was doing business for the client, it was difficult to distract me for the next or even the third customer. But the open counters decided that it was difficult to constrain the customer to a first-come, first-served order. Therefore, at this time, we are not the lobby manager. It is most important to first bury our work in our hands.

So I thought, we really need a full-time lobby manager. For a counter with only 7 or even 6 people, the role that a lobby manager can play is too great if used properly. So, where is the need to set up the lobby manager, please let me first analyze the current status of our services.

At present, there are three main aspects of our service terminals, one is the counter, the other is the account manager, and the third is the product manager. The counter can handle the most business, but it is a passive service. The quality and efficiency need to be improved. It is especially difficult to meet the customer service requirements. The account manager is the active service, but the quality of our account manager is uneven, lacking uniform specifications and standards. Make constraints. Most of the account managers are familiar with the company's business, but they don't know much about other products. The product manager is also the position that the branch has just set up. The current retail product manager is still a passive service, waiting for customers, only related retail products and sales. Responsible for performance. From the point of view of selling products, the service scope of these three service terminals can be said to have almost no crossover, but it does not cover all aspects of the marketing service. On the contrary, a careful analysis will reveal these two problems. First, all services are focused on the final sales segment. The service focus of the three is to handle the process of selecting a product for the customer while neglecting the process of selecting a product for the customer. Second, there are still a lot of financial products in our bank that are missing from these three sales methods. For example, a large number of intermediate business products do not have a formal channel to market our customers. In fact, the needs of customers are always there. This situation is not a functional deficiency. It is not that our sales terminals cannot handle such a Business, but the individual decision of its sales model, which also shows that the sales channel of our bank has a problem.

Therefore, I believe that these shortcomings and gaps in the marketing and service links can be compensated for by setting up the position of the lobby manager. Through the work of the lobby manager to solve the long-term existence of our business, the service is not in place, the product promotion has no special follow-up, the order of the store is not maintained by special personnel, and the account manager has no smooth contact with the counter. I think the existence of these problems is The most important reason for setting up a lobby manager. . The market is not the same, the nature of the lobby manager is not exactly the same, here I think we do not have to compare with other banks, in general, the lobby manager is not a shelf, once set up, there is a lot of work waiting to do.

Therefore, in view of the importance and challenge of the work, applying for the lobby manager has naturally become an inevitable choice in my career. Let me talk about some of my work ideas and plans after the successful application. A total of five points, which contains some of my mature and immature views, please also advise.

1. I will conduct a detailed analysis of the social and economic development around the outlets, that is, the customer's fundamentals, and based on the characteristics of our existing products, try to find a local target customer market for more products. The preliminary market research of the product is divided into two stages, the first is the target market positioning, and the second is to find the market for the product. For financial products, the market positioning phase begins at design time, and now the work that needs to be done is to find target customers for different situations. This work will continue in my work plan with the emergence of new business and financial products.

2. In the product promotion, vigorously expand the new business and new products of our bank. In the past year or so, with the shift of the overall marketing strategy of the Bank to the retail business, the launch of a series of innovative personal loans and wealth management products has enabled us to gain market reputation and achieve good economic returns. Many customers often come up with information about the products they receive from the newspaper network. In this way, the lobby manager who sits at the core of the hall should take responsibility for promoting the product. In a word, take the heat and hit the iron, and get twice the result with half the effort.

3. I will use the relatively flexible working style of the lobby manager to establish a benign complementary group with the lobby manager as the center, contact the account manager, product manager, and accounting counter. The ultimate goal of this group is to form a complete marketing service system to achieve the most optimized service to customers. I need to focus on this point. Earlier I mentioned that the lobby manager will largely compensate for the gaps and weaknesses in the service. But this is still my basic work. Next, I will carefully understand the bank's internal account manager, the counter staff who need what, the so-called backstage for the front desk service, all staff facing the market, to me, I have to think, as a new post lobby manager can be in the first line What kind of practical help does a colleague bring? So, to put it simply, for account managers and product managers, I will share my client resources and implement high-end customers and some customers who need special services to the corresponding account managers. Going up and relying on my familiarity with various businesses to help account managers achieve business development and linkage sales between different types of products. For the counter, in addition to sharing all consulting services, some of the more time-consuming low-cabinet businesses, such as agency funds and wealth management products sales, can also be handled by me, thus maximizing the efficiency of the counter. At the same time, if there is any problem with the account manager and the accounting counter, I will try to coordinate as much as possible. In this way, I believe that under the influence of this synergy, the service level of outlets will definitely take a new step.

4. I will be fully responsible for the work of wealth managers in the past and strengthen the exploration and management of VIP customers. 20% of high-end customers have created 80% of the bank's profits, and I am in the business — so, high-end customers should of course enjoy differentiated services, which starts with me.

5. Accept customer complaints and suggestions, solve problems in time, and give feedback. Regularly summarize and reconcile customer opinions and submit them to the branch president and accounting manager as the basis for the relevant decision-making of the outlets.

In fact, when I talked about the above, my biggest feeling about the position of the lobby manager is that it has no end to the customer service! Today, in the busy development of various branches of Chongqing Branch, this person sitting in the middle of the lobby, whether it is You, me, or anyone, how can we not work hard, how can we not study hard, and how can we not put the customer's service requirements in the highest position? This is also the topic of my speech with "screws" The only reason for the lobby manager to be really like a screw, can afford it, put it down, and put it wherever it goes. In the business building of SDB, I am willing to make such a screw.

Then, please believe in my commitment, let us work together to create a more brilliant tomorrow for the deep development of Chongqing Branch!!!

thank you all.


Part 5: Bank Lobby Manager Competition Speech

Dear reviewers:

good afternoon!

My name is Gao Youwen and I am 41 years old. I am currently a front desk teller at Guangping Sub-branch. In the face of competitive positions, I think I have the following advantages:

First: full of work enthusiasm, skilled business skills to support. Since joining the work in XX, I have been working with the front desk tellers with enthusiasm. After more than 18 years of hard work, I have developed my skilled business skills. Whether it is a traditional business or an emerging business, I strive to understand the principles, operate, and sell well.

Second: Have a good personal image and support the civilized manners. The lobby account manager is the image ambassador of our business outlets. The communication style and manners shown in the interaction with customers represent the image of ABC, so a good personal image and civilized speech and manner are indispensable.

Third: There is a strong sense of professionalism and rigorous work style as a support. Eighteen years of work experience has created my rigorous work style and strong sense of responsibility and professionalism.

If I am fortunate enough to go to the job manager of Guangping Branch, I will do the following:

The first is to continue to strengthen learning and improve service quality. It is necessary to learn economic and financial knowledge, but also to learn the various business of the bank; it is necessary to be good at both traditional business and emerging business. Only by continuously strengthening learning can we keep up with the pace of business development and provide customers with more, better, all-round and personalized financial services.

The second is to continue to "four diligence." That is to guide the customer to handle the business when the legs are diligent, the old and the weak to deal with the assistants, analyze the customer needs, brainstorming, answering questions and marketing.

The third is to strive for "three good" in the work, that is, good eyes, good ears, and good eloquence. The good eye is to be good at observing things and acting at the camera. Good ears are to pay attention to listening to the customers in the business, and to hear the discordant voice, to communicate in time, resolve conflicts and solve problems. If you are eloquent, you can better market our financial products.

The fourth is to stand on the job and actively market. The responsibility of the lobby manager is to serve customers and promote marketing. Therefore, I will make full use of the lobby manager, the bank to contact the customer's "bridgehead". Make friends with customers, identify high-quality customers, and actively market our financial products.

Dear leaders, judges and colleagues, if I am fortunate enough to compete for this position, I will be down-to-earth, work diligently, work diligently for the bright future of Guangping Branch, and contribute my greatest strength to ABC, our common home.

thank you all!