[Boutique] Quality Care Service Speech

Part 1: Quality Care Service Presentation

Nightingale once said: "The nurse is an angel without wings." I was very puzzled at the time. How could it be an angel without wings? I will be suspicious and choose the profession of nursing.

Chunhua Qiushi, the years have changed, and it has been working for five years in a blink of an eye. The days are so bland, the busy and full-time work, with a uniform smile, to treat and care for the patients, beyond the scope of work, not -

There are too many intersections.

I thought that the days will continue as usual until the emergence of the Ministry of Health 136 demonstration project.

The Ministry of Health will carry out the “Quality Nursing Service Demonstration Project” activity throughout the country. The theme of the “136 Demonstration Project” activity is: “Consolidate basic nursing and provide satisfactory services.” The goal is: “Patients are satisfied, society is satisfied, and the government is satisfied.” Anhui Provincial Hospital is a pilot hospital, and my department is the pilot department of 136 demonstration projects. What a glory and glory!

I think it may be a turning point in our lives. Whether it is work or thought, we are afraid that we are not doing well enough to live up to this glory.

With a restless mood, the first work in the new mode began:

A little rusty, a little flustered, the patient's performance is: a little surprised, but also a little surprise! In the tension, busy, ending a day of work, found that the legs are sour, sleep at night is particularly good, labor, really promote sleep A good medicine.

Second work:

Because sleep is good, naturally it is full of energy, not as unfamiliar as the first day, active and patient, and help them walk along the bed, I feel that they have accepted my help, a little like me, my heart There is a little joy.

Third job:

Washing the head for a patient, drying it with a hair dryer, seeing the mottled white hair on his head, suddenly a bitter heart, and my parents' age, the ruthless disease is ravaging his body, I suddenly feel like a daughter is working for My father, doing this, can't help but move a lot. Before shampooing, for my cold and cold, he did not pay much attention to it. After I washed him, I actually smiled at me. He told me about some things at home and how hard his wife was. With a grateful expression on his face, although he did not say thank you, I know that he was very touched by a small move and help, so I would like to share his feelings with me. For me, this is more than a word: Thank you, it is more precious.

I never knew that such a small move could easily bring two strangers closer. I know that patients suffer from both physical and mental pains, so no matter how angry or unreasonable they are, they are forgiven. I can tolerate them, but after tolerating them, I have never cared about them, so I never Walk into their hearts.

One more thing that made me feel deeply: the family of an operating patient said to me: God closed a door for you and will open another window for you. I was surprised, because this is my life motto, I asked: How do you know? My badge is broken, and today I did not bring a badge. He said: Your service attitude is very good, I looked at you, found your name on the photo on the wall, and also saw your life motto, the services of your provincial hospital nurses and doctors are There are only a handful of them.

Seeing that I was busy in the ward, a family member asked him several times and said: Are you tired today? I said: Not tired. Physically, I am a little tired, but mentally happy. I know that she really cares about me. I am not tired because of this kind of concern. I don’t feel tired because I think that all I do is worth it.

My colleagues and I are busier than ever, but we have received a lot of thanks, touch and gratitude. Each of us seems to adapt to this mode of work very quickly and serve the patients wholeheartedly. We work hard like a hardworking bee. We are happier than before. We have found the value of life. Because of our work, the patient is conveyed with warmth and meticulous care.

Angels without wings are beautiful incarnations, symbols of charity, we are dressed in sacred white, doing ordinary, trivial work, still flowing in the ward with a beautiful landscape, looking forward to a sun shining into the patient's heart.

Angels without wings, ordinary but great, until today, I finally believed - what the pioneer of Nightingale had said.

Part 2: Quality Care Service Presentation

When the blooming flower blooms quietly in May, when the colorful season is replaced with new clothes, we remember that a great man walked silently in such a day. Her persistence in the cause and the search for truth have touched us and guided us. Step by step, we inspire us to improve ourselves with practical actions, with better care and care for patients, more consideration of the needs of patients, and provide better and better services.

I remember someone said that there is no end to excellence and service is infinite. Every one of our health care workers knows well that patients are multiple in your heart, and you have multiple in the hearts of the people. Therefore, we always keep Nightingale's spirit of "burning ourselves, illuminating others, and selfless dedication" in mind, and giving love and warmth to the people. In order to create "the people are satisfied with the hospital, just as the quality service model medical, the education network collects and organizes" to meet the growing needs of patients, our hospital is based on the "all for the patient" service purposes, to "explore customer wishes, meet customer expectations" The goal is to constantly change the concept and improve the service. From the patient's point of view, change to thinking and comprehensively improve the service quality. In order to provide patients with a comfortable medical environment, we have built a comprehensive ward building with a total construction area of ​​81,934 square meters and a 15-storey building to beautify the environment. In order to improve medical standards, we have introduced advanced instruments and equipment to improve the environment. In order to improve the service level, we have strengthened the business and comprehensive quality training of medical staff, and carried out service rituals and standardized behaviors in the hospital to make patients feel comfortable and satisfied.

Our profession is obeyed as the "white angel", and I want to be the angel of the patient's heart. How can we start from the heart and do a better job? Good, perfect. The perfect job requires us to devote ourselves wholeheartedly and treat each other with sincerity. I have been working in nursing for more than two years. From my own experience, I really realized how hard and tired our work is and how important it is. Injection, medicine, bed making, infusion, feeling the joy of life in the bitterness; shifting, succession, day, night, in the tired experience the value of their own value. In the blood-stained wound, we walked through the hot youth; in the white atmosphere, we measured the length of countless nights with true feelings. In the expectation of our loved ones, we dedicated ourselves to a patient who suffered from suffering.

When the patients came painfully and went one by one, although they were exhausted every day, they were replaced by their physical and mental well-being. Although it is hard, it will not change the ambition of our service because we have to work hard again, because we have excellent models, strong beliefs and the spirit of Nightingale. As a nurse, we can inherit the business of Nightingale, and our hearts are full of unprecedented pride.

How many years of age, ushered in to how much. Some people have calculated that one night, the nurses who go to work all have four or fifty miles of roads. Maybe you don't believe it, but please take a look at the varicose veins on the calves of the nurses and sisters. You will understand. . Then, in one year, ten years, and twenty years? China has the world-famous Silk Road, the Long March Road, medicine, and the education network to collect and align the road. Can the road under our feet be comparable to it? I think, The answer is yes. Because this road also writes mileage and road signs with love, attachment, dedication and sacrifice.

The white angel, with his own true feelings, created a happiness, and guarded the peace with his own love. Less greetings to relatives, but indispensable care for patients; less gathering with lovers, but inevitably care for patients. I don't want to be romantic, but I want to let more people get happiness. It's not because I don't love my family, but I can't give up my concern about this profession. They have no tragic and heroic words, and no earth-shattering deeds. They only quietly dedicating their own light and heat, silently dedicating their true feelings and love.

Someone once said that "the person who opened the curtain of life is a nurse, and the person who pulls the curtain of life is also a nurse." Yes, no one can refuse an angel in a person's life. We are the people who walk with life in this city and are the messengers of health and love. We reflect the value of the nurse in the ordinary position. I work, I am happy, I am busy, I am happy, let it always become the theme of our pride, let love always be with you and me.

Part 3: Quality Care Services Speech Hello everyone:

I am honored to have this opportunity to stand on this stage and give a speech on this sunny day.

The topic of my speech is to promote quality care services to promote the development of nursing

In the 21st century, the idea of ​​building a harmonious society and humanized service has long been deeply rooted in the hearts of the people. With the development and progress of society and the awareness of people's health care, people have higher and higher expectations for quality and service. The quality of care is imperative. Moreover, the competition in the market prompts us to change the concept of care, explore new ways of nursing, adapt to the needs of the market as a nursing staff. How should we keep up with the times? How to integrate our work into the trend of the times? Ms. Zhongnan Dinger once said: “Nursing is an art that requires great psychological preparation for this art.” This is a high praise for nursing work and the highest requirement for nursing work.

Advocating quality care services while improving the level of care will also enhance the entrepreneurial environment of our hospital.

The high-quality nursing demonstration ward is also called the unaccompanied ward and the warm ward. In simple terms, I understand that there is a family member who is accompanying the other. Whether it is therapeutic nursing technology or life care, the nurse is responsible for the nurse. Give the patient a good service as a nurse's vocation and a grateful heart to treat each patient with a grateful attitude. Put the system promise from the wall and let the quality service come out of the file and become passive. Service goes deep into the ward to understand the patient's psychological understanding of the patient's needs and improve the relationship between nurses and patients

The concept of quality care is not a rhetoric or a paper talk. In fact, he has always been reflected in the words and deeds of our daily work.

The so-called word is the skill of grasping the language is good at communicating with the patient. When the patient is admitted to the hospital, it is very strange to the hospital's environment. Adding to the pain of the patient is often difficult to cooperate with the nursing work. It is invisible to receive the patient in a warm and sincere language. The patient’s trust in the nurse’s trust in hospital services and the confidence to overcome the disease and the hope of a quick recovery

The so-called one line is reflected in the accurate placement of nursing work is humanized care

Less understanding of the patient’s understanding, less grievance, less smile, less indifference

The middle-aged and elderly people in our department are suffering from the multi-eye surgery, which makes them more inconvenient. The family members are under pressure. We follow all the guidelines for the patient, all the services and patients, and provide patients with better and more efficient and convenient care.

Ms. Nightingale once praised: “The nurse is an angel with no wings is the embodiment of truth, goodness and beauty.” Indeed, perhaps everyone has an image of an angel or a tender or mature or quiet or passionate, but they are all dressed in white. Smile, they are also willing to use hard work to replace the patient's recovery. Their arrival symbolizes this warmth and hope.

As a nurse, when I hear someone else adoring me as a white angel, I feel proud of my position, spring and autumn reincarnation, and the time goes by, looking back and remembering the days and nights I spent in nursing positions for several years. Every bit of what I have done, I am very sentimental. Over the years, I have deeply felt that nursing work is drawing noble and forging brilliant in bitterness and exhaustion. Although the nursing work often works overtime, often because of the inability to outline the collar, but when I see the helpless eyes that those patients have asked for life, when I see that I have used a hundred times of life to leave a life. When the patient pulls back from the line of decline to the spring of life, facing the life that has disappeared and recovered, those hard-won laughter, I will feel gratified, I will feel no regrets, I will feel no regrets. "Angel" is the messenger of the legendary immortal, a symbol of happiness and warmth. Our profession is known as the "white angel", which is the secret praise of the beauty and inner beauty of the nurse. A floating white dress is a pure soul; a chic cap is a life-saving task. Numerous sunny mornings, we listen to the concerto of the treatment dishes; countless sleepless nights, we sense the symphony of infection and retention. It is the nurse's hands to welcome the coming of life; the nurse is fighting against the disease; the nurse is accompanying the pale life. The person who opened the curtain of life is a nurse, and the person who pulls the curtain of life is still a nurse. It’s inevitable that people will have misfortunes and hurts, but our care can eliminate these pains and soothe these uneasy years. When they think of these past events, they may last forever. It’s not the pain but the white angel’s friendly and considerate care.

I remember someone said that there is no end to excellence and service is infinite. Every one of our health care workers knows well that patients are multiple in your heart, and you have multiple in the hearts of the people. Therefore, we always keep Nightingale's spirit of "burning ourselves, illuminating others, and selfless dedication" in mind, and giving love and warmth to the people.

Our profession is known as the "white angel", and I want to be the angel of the patient's heart. How can we start from the heart and do a better job? Good, perfect. The perfect job requires us to devote ourselves wholeheartedly and treat each other with sincerity. I have been working in nursing for more than two years. From my own experience, I really realized how hard and tired our work is and how important it is. Injection, medicine, bed making, infusion, feeling the joy of life in the bitterness; shifting, succession, day, night, in the tired experience the value of their own value. In the blood-stained wound, we walked through the hot youth; in the white atmosphere, we measured the length of countless nights with true feelings. In the expectation of our loved ones, we dedicated ourselves to a patient who suffered from suffering.

When the patients came painfully and went one by one, although they were exhausted every day, they were replaced by their physical and mental well-being. Although it is hard, it will not change the ambition of our service because we have to work hard again, because we have excellent models, strong beliefs and the spirit of Nightingale. As a nurse, we can inherit the business of Nightingale, and our hearts are full of unprecedented pride.

How many years of age, ushered in to how much. Some people have calculated that one night, the nurses who go to work all have four or fifty miles of roads. Maybe you don't believe it, but please take a look at the varicose veins on the calves of the nurses and sisters. You will understand. . Then, in one year, ten years, and twenty years? China has the world-famous Silk Road, the Long March Road, and the road to the road. Can the road under our feet be comparable to it? I think the answer is yes. Because this road also writes mileage and road signs with love, attachment, dedication and sacrifice.