Report on the construction of spiritual civilization in hospitals in 2019

According to the opinions on the creation of spiritual civilization of the Municipal and County Spiritual Civilization Construction Steering Committee, our institute thoroughly implemented the "Resolution of the CPC Central Committee on the Guiding Principles for Socialist Spiritual Civilization Construction" and actively carried out activities to create municipal "civilized units" and achieved The gratifying results, the report on the creation of spiritual civilization in our hospital is as follows:
I. Basic Situation Our hospital is the largest comprehensive hospital in the county, and shoulders the medical treatment tasks of more than 800,000 people in 27 townships in the county. At present, there are 369 full-time employees, 26 departments, 206 beds, and a group of more advanced medical equipment.
Second, the work done and the main achievements
1. Strengthen the organization and leadership of spiritual civilization construction. A leading group for spiritual civilization construction with the leader of the party and government as the deputy leader was established, and a one-stop management network was formed in which the main leaders personally grasped and took charge of the leadership, organized and coordinated, and the full-time staff grasped every day. The three-year plan for the construction of spiritual civilization and the annual work plan were formulated, so that this work was carried out step by step, effectively promoting the smooth progress of the construction activities of civilized units.
2. Strengthen the construction of medical ethics and improve the service attitude. In the past two years, our hospital has formulated the implementation rules of the "Code of Medical Ethics and Implementation Measures", "Measures for Integrity and Practice and Correction of Unhealthy Trends in the Industry", "Ideological and Political Work, Medical and Medical Design and Design", "Accepting Public Supervision and Assessment and Reward and Punishment" Ways and so on. A professional ethics education tutoring session is held quarterly. In the first half of last year, the teachers of the Party School of the County Party Committee were invited to our school to give a lecture on professional ethics education, so that the staff of the whole hospital were educated. Through a series of educational activities, the service attitude is better year by year, and the public's reputation for the hospital is getting higher and higher. In the past two years, more than 30 people in the hospital have refused to accept red envelopes, refused to eat more than 100 people, rejected nearly 100 items, received more than 10 letters of commendation, as well as pennants and frames.
3. Established and improved the hospital leadership reception day and other systems, and further improved the work style. Since the implementation of the hospital leadership reception day in 1994, we will collect evaluations of our hospitals outside the hospital and criticisms and constructive opinions on our hospitals. Classify and deal with the collected situations, vigorously promote and commend the advanced models, conduct decisive treatment of violations of medical ethics, conduct critical education, and impose various administrative and economic penalties. Thus greatly promoted the righteousness, an activity to create a civilized unit is starting in our hospital.
4. Seriously carry out the “Optimization of the Year of Development” activities. According to the work plan of the county party committee, the county government and the municipal and county health bureaus to carry out the activities of “optimizing the development of the environment year”, combined with the actual situation of the unit, the research decision of the hospital council has formulated the “X County People’s Hospital” Implementation Plan for the Year of Development of the Environment."
(1) Fully implement the “Interim Provisions on Optimizing the Economic Development Environment for “Three Disorders” in X County Regulations), carefully cleaned up the unreasonable charges in our hospital, and publicized the charging standards. Since May last year, various billing rebates have been stopped. Reduce the burden on the patient.
(2) Pushing open administrative affairs, standardizing medical service behavior, and promoting the construction of two civilizations in our hospital. In the process of public implementation of government affairs, we have implemented the “one-time complaints and waiting system” for the construction of medical ethics, and disclosed the prices of major drugs and the fees for inspection. A suggestion box is set up in each section, and all medical staff must wear badges to work.
(3) Conducted health appraisal and improved work style. According to the spirit of the county health bureau, in order to promote the work of correcting the unhealthy trend of the industry, and to continuously lead the construction of the party's style and clean government and the anti-~ struggle, our institute has formulated the "Implementation Plan for Conducting Work Style Appraisal Work". A leading group for the evaluation of the style of action was established and a representative of the evaluation was selected. In response to the municipal and county people's congress deputies and out-of-hospital evaluations, we have put forward more problems in our hospitals, such as poor service attitude, high fees, and unattended public medical departments. We have taken decisive measures and corrected them in time.
Through this activity, we have achieved certain results. 1 is that the appearance of the courtyard has been obviously improved, 2 is to regulate the charging behavior, 3 is the medical ethics obviously improved, and 4 is the obvious improvement of economic benefits.
5. Conducted the rectification activities of the courtyard and the civilized normative service activities.
(1) Do a good job in the appearance of the courtyard, and strive to create a fresh and comfortable medical and working environment.
1 adhere to the health and cleaning system. The indoor and outdoor health responsibility areas of each department are divided into 1-2 hours per day and a large sweep every week. The General Affairs Division has designated full-time staff to go to various departments to check internal and external hygiene every day, and to make inspection records. The Aiwei Leading Group reviews the evaluation once a month, records well, distinguishes the rewards and penalties, and ranks the health as a part of the departmental rating.
2 Two bicycles and locomotive sheds were added, namely two external vehicle parking sheds and one parking lot shed for the staff of the hospital. All the employees of the hospital and the vehicles of the outsiders were parked in the carport.
3 Implemented a cleaner specializing in incineration, burning waste tissue and disposable items in length, and dumping domestic waste into designated locations.
4 According to the overall plan of the hospital, ensure that all work is functioning properly.
(2) Establish a good working order and ensure that all work is functioning properly.
1 Strictly implement the system of commuting and shifting, so that you can be in the post and not withdraw from the post.
2 Establish a patient-centered concept, and make clinical departments for patients, medical and technical departments for clinical and patient, functional departments for clinical, medical technology and patients, and establish a system for all patients.
3 Efforts to improve work efficiency and eliminate the phenomenon of “three long and one short”. The finance department, pharmacy department and laboratory department often go deep into registration fees, pharmacies and laboratories to understand the situation, and patients often send people to assist in work.
4 After the emergency patient rescues the patient, he will start treatment within five minutes. The emergency consultation in the hospital was completed in ten minutes.
5 wards to achieve the "three most", that is, the fastest treatment, the best service attitude, the best treatment. The nurse settled the newly admitted patient within five minutes. The doctor went to the bed to check the patient within ten minutes, and the patient was treated within one hour.
6 adhere to the "three-level rounds" system. The doctor in the inpatient department did "two meets" the patient in charge. At least "three meet" for critically ill or postoperative patients.
6. Carry out activities of “quality service, tree medical new wind”.
The medical service program is open. From July to July, the patient will give a guide to the inpatient service as soon as the patient arrives at the ward, and the responsible nurse will explain the case to the patient or family member. Announce the complaint telephone number, the reception location of the president and the telephone number. Improve the transparency of fees, and implement the “one-day list of hospitalized patient expenses” system from August of

The patient understands and makes the people feel at ease. The follow-up of patients discharged from the hospital was carried out. In August, the “Inpatient Tracking Service Quality Card” was implemented. After the patient was discharged from the hospital, the patient was sent to the hospital for analysis, processing and preservation, and reported to the hospital leader once a week. Major issues were reported at any time. , ready to solve. Adhere to the outpatient duty officer responsible system, the outpatient duty officer is rotated by the head of the functional department, the time is 1-6 per week, specifically responsible for consultation and consultation, coordination of outpatient related work, receiving complaints, and solving related problems raised by patients, In the outpatient hall, dozens of row chairs have been newly added, and a water bucket and a disposable teacup have been added to facilitate the patient's rest and draught problems. In September last year, a hospital-wide “Quality and Standardized Service” speech contest was held. The county bureau leaders listened to the staff speeches. 21 employees attended the speech, and the top 6 were judged and rewarded, forming a quality service. The good atmosphere of the new civilization of the tree.
7. Work was carried out to create a satisfactory public health unit.
The founding of our hospital is satisfied with the work of the health unit. Under the unified deployment and careful guidance of the municipal and county health bureaus, we will closely combine the actual conditions of the hospital and adhere to the policy of “serving the people and serving the socialist modernization” in the hospital work. The general secretary of the "xxxx" is guided by the important thinking, and the public satisfaction and dissatisfaction is the standard. The goal of "providing quality, cheap and convenient medical and health services for the people" is firmly established. Work and achieved some results. The main manifestations are as follows: First, the thoughts are deepened, and the consciousness of the staff of the whole hospital to participate in the creation activities is enhanced. Through publicity and education, everyone realizes that the creation of activities is not only the voice of the people, but also the requirements for the survival and development of the health sector. Only by attaching great importance to and strengthening the construction of health, can we stand in an invincible position in the market economy. Second, the employees' professional ethics were enhanced and their service attitudes improved significantly. Third, the “three no four five ones” service was implemented. In the activity, a written questionnaire survey on the work of creating a satisfactory public health unit was carried out, and the problems raised were dealt with and dealt with.
8. Rely on science and technology, strengthen quality control, and improve the overall business technology level.
(1) Actively carry out the activities of science and technology development. In the past two years, 12 new clinical projects have been carried out, such as prostate preservation urethrotomy, external fixation of the lower leg, spleen transplantation, drug treatment for female infertility, and transfer flap.
(2) Do a good job in medical education and personnel training. In the past two years, we have planned to send more than 30 study and study personnel, and we have done a good job in post-graduate education and continuing education, and we have adhered to the monthly hospital-wide business study.
(3) Established the Department of Obstetrics and Gynecology and the Second Department of Surgery as the key specialists of the hospital and the leaders of the four disciplines. In the past two years, he has published 50 papers, including 6 at the national level, 34 at the provincial level, and 10 at the prefecture level.
(4) Organized the medical staff to operate the competition and business exams. In the past two years, the "three basics" theoretical examination has been 5 times, that is, the nursing "three basics" examination 3 times, the medical technicians "three basics" examination 2 times, the skill operation assessment 2 times, the nursing competition 2 times, and the medical record evaluation 2 times.
(5) In 1999, 120 emergency centers were set up, and remote consultation and hemodialysis were carried out to make the hospital function more perfect. More than 10 new projects have been launched.
9. Increase income and reduce expenditure, and accelerate the pace of hospital construction.
(1) The Finance Department strictly implements the financial brokerage law and financial system, actively organizes income, and pays off the arrears.
(2) Strictly implement the account and material management system and the issuance procedures. The General Affairs Section and the Equipment Section will check the accounts of each department once a quarter and make a record.
10. Strengthen the management of the secondary objectives of the department and enhance the economic concept of the staff of the hospital. In the economic construction, our hospital insists on doing business according to the financial brokerage law and doing the project with money. The Finance Section aggregates monthly hospital revenues and releases them to the department to provide information for leadership decisions. In 1999, the total business revenue was 15,414,189 yuan, and the total annual business income was 1,945.55 million yuan. The per capita income was 62,700 yuan. The annual income increased by 4,041,300 yuan over the year of 1999, an increase of 26.23%. In the first half of this year, the total revenue was 12 million yuan, an increase of 33% compared with the same period last year.
11. Do a good job in cultural and sports activities and enrich the cultural life of employees. In the past two years, the hospital has invested nearly 80,000 yuan to decorate the conference room, purchase musical instruments, and set up a literary team and a basketball team. The second team fully utilized the spare time to organize training and participated in the cultural performances organized by the county. The basketball team launched a "Health Cup" basketball tournament with 10 units. The literary and art team held a variety of cultural activities in the "seven, one" and "ten, one".
12. Add new medical equipment to improve the treatment level. In the past two years, our hospital has concentrated funds of 1.6 million yuan in the case of shortage of funds. It has purchased more than 20 pieces of all-purpose anesthesia machine, Aike gas anesthesia machine, newborn rescue station, ambulance, slit lamp and electric gastric lavage machine.
13. Conscientiously implement the national plan for birth policy, achieve population planning and plan for childbearing, register and register married women of childbearing age, make card establishment, and make birth after the first license, to ensure a couple only A child, ligation, Sheung Wan, and only child support will reach three 100%.
14. Strengthen legal study. In the past two years, in addition to learning the laws related to business, he also organized 14 other laws and organized legal examinations. Through a series of laws and regulations, the staff of the whole hospital has firmly established the concept of doing things according to law. The work of this unit has basically embarked on the track of legal management, ensuring the stability of the work order, ensuring the smooth progress of all work, and no crimes have occurred in recent years.
15. Do a good job in publicity. In the past two years, a total of 18 publicity columns were issued, which vigorously praised good people and good deeds, carried out positive education, set an example, and vigorously promoted the development of spiritual civilization.
Third, there are problems in the greening and beautifying environment.
× County People's Hospital