Hotel work plan for the second half of the year

In accordance with the spirit and instructions of the July work meeting of the head office, our store will focus on the following aspects in the second half of the year in light of the actual situation.

First, preservation and promotion

In the current situation, in order to ensure that all work of the hotel can be carried out normally, the operation is not subject to any policy influence. The hotel will strictly follow the requirements and request the reception desk to do the registration and uploading, according to the Municipal Public Security Bureau and the police station of the jurisdiction. The registration of each guest is checked in, and the information is entered into the computer, and other notices issued by the Public Security Bureau are carefully implemented. Secondly, we will strengthen the training of all safety and emergency knowledge for all staff, so that we can tighten the outside and not bring any sense of tension and insecurity to the guests. In terms of food safety, we have issued a series of safety and health requirements. And regulations and emergency procedures for food hygiene and safety, to ensure that there is no poisoning incident during the Olympics; in the area of ​​public security, increase the number of soldiers at night, increase the number of inspections, and do a detailed inquiry and registration system for suspicious persons and suspicious objects.

Second, grasp training, improve quality

Business knowledge and service skills reflect the management level of a hotel. If you want to keep business knowledge and service skills on a foundation, if the training work does not keep up, the new and old employees will update quickly, which will easily lead to employee-to-work. Lack of enthusiasm and lax level of business, especially for a company that has been operating for six years will directly affect the brand. In the second half of the year, the annual staff training will be aimed at the development and job requirements of the head office and hotels, improve the importance of employees' awareness of training work, actively guide employees to consciously learn, sharpen their skills, and enhance their competitive positions. Self-confidence. Cultivate a team of high-quality staff with high quality service and unique skills to stabilize the good reputation and social benefits of the company in the Qinhuangdao market. Gradually sublimate from standardization services to humanized services to sensitive services. For this reason, the hotel will plan to conduct the necessary training every month. The training methods are mainly biased towards teaching and on-site simulation methods.

Third, open source and reduce expenditure, reduce costs, increase per capita consumption, energy conservation and consumption reduction is the slogan and the daily work that the hotel has been promoting. The energy consumption in the first half of the year has decreased and saved compared with the same period of last year. The spirit of the speech, the management will be more detailed, on the basis of "energy saving and consumption reduction", the company put forward the slogan of "treating potential and reducing consumption", which is how to work hard on the basis of the existing "energy saving and consumption reduction" for six years. Excavate all the procedures in each link, so that all kinds of energy will be "dropped" on the basis of guaranteed operation. In the next step, the hotel will install terminal meters in various areas, such as the installation of water meters at the faucet end, the installation of electricity meters in various areas, and the separation of the respective expense areas with the postal service. At the same time, the air-conditioning switch control and office power consumption will be rationally adjusted and planned again. Secondly, the hotel will conduct price fluctuations based on the price increase index and the investigation and understanding of the same industry in a timely and timely manner, so that the company can better Flexibly grasp the market dynamics and improve performance, do not miss the opportunity; and the hotel will require the equipment used in each region to the various departments in the specific division of labor, and each department requires the team or individual to be responsible. In the normal service and management process, the waiters and management personnel should pay attention to check the use of the equipment at any time, and cooperate with the engineering department to maintain and repair the equipment and better operate the equipment. Managers are also required to report equipment on a regular basis. In terms of rooms, all kinds of items for customers are required to maximize the service life of the cloth under the premise of ensuring the quality and quantity of the service. At the same time, control the use of low-value consumables, establish the distribution and consumption records, and implement savings. Awards, a waste of reward and punishment system. For now, due to the Olympic Games, Beijing vehicles are limited in time by single and double brands. Some guests have to stay in Qin for two days before returning to Beijing, so that guest goods can make a fuss about saving. These are small potential savings awareness and a mastery of market conditions.

Fourth, persist in innovation and cultivate awareness of innovation

Innovation is the driving force and soul of the hotel. If you have innovation, you can have vitality and vitality. If you have innovation, you can feel the joy of hotel growth. On the basis of the bold innovation of hotel products and marketing methods, under the new market situation, it will be vigorously Cultivate the awareness of innovation among all employees, increase innovation measures, innovate the old and backward systems, innovate in hardware and software products, and innovate in the choice of marketing methods and target markets, and further carry out innovative activities to allow hotels to Continuous innovation and development in the innovation, such as the hotel to hold the production of the game, the purpose is to let the chef know what is called art packaging while saving costs and improve the overall grade of the dishes. On the basis of the "5515" that is guaranteed to be launched at the moment, we must innovate many similar buying points and ideas. Going further at the forefront of the market and affecting the market. [ )