Hotel work plan for the second half of the year

In accordance with the spirit and instructions of the July work meeting of the head office, our store will focus on the following aspects in the second half of the year in light of the actual situation.

First, preservation and promotion

In the current situation, in order to ensure that all work of the hotel can be carried out normally, the operation is not subject to any policy influence. The hotel will strictly follow the requirements and request the reception desk to do the registration and uploading, according to the Municipal Public Security Bureau and the police station of the jurisdiction. The registration of each guest is checked in, and the information is entered into the computer, and other notices issued by the Public Security Bureau are carefully implemented. Secondly, we will strengthen the training of all safety and emergency knowledge for all staff, so that we can tighten the outside and not bring any sense of tension and insecurity to the guests. In terms of food safety, we have issued a series of safety and health requirements. And regulations and emergency procedures for food hygiene and safety, to ensure that there is no poisoning incident during the Olympics; in the area of ​​public security, increase the number of soldiers at night, increase the number of inspections, and do a detailed inquiry and registration system for suspicious persons and suspicious objects.

Second, grasp training, improve quality

Business knowledge and service skills reflect the management level of a hotel. If you want to keep business knowledge and service skills on a foundation, if the training work does not keep up, the new and old employees will update quickly, which will easily lead to employee-to-work. Lack of enthusiasm and lax level of business, especially for a company that has been operating for six years will directly affect the brand. In the second half of the year, the annual staff training will be aimed at the development and job requirements of the head office and hotels, improve the importance of employees' awareness of training work, actively guide employees to consciously learn, sharpen their skills, and enhance their competitive positions. Self-confidence. Cultivate a team of high-quality staff with high quality service and unique skills to stabilize the good reputation and social benefits of the company in the Qinhuangdao market. Gradually sublimate from standardization services to humanized services to sensitive services. For this reason, the hotel will plan to conduct the necessary training every month. The training methods are mainly biased towards teaching and on-site simulation methods.

Third, open source and reduce expenditure, reduce costs, increase per capita consumption, energy conservation and consumption reduction is the slogan and the daily work that the hotel has been promoting. The energy consumption in the first half of the year has decreased and saved compared with the same period of last year. The spirit of the speech, the management will be more detailed, on the basis of "energy saving and consumption reduction", the company put forward the slogan of "treating potential and reducing consumption", which is how to work hard on the basis of the existing "energy saving and consumption reduction" for six years. Excavate all the procedures in each link, so that all kinds of energy will be "dropped" on the basis of guaranteed operation. In the next step, the hotel will install terminal meters in various areas, such as the installation of water meters at the faucet end, the installation of electricity meters in various areas, and the separation of the respective expense areas with the postal service. At the same time, the air-conditioning switch control and office power consumption will be rationally adjusted and planned again. Secondly, the hotel will conduct price fluctuations based on the price increase index and the investigation and understanding of the same industry in a timely and timely manner, so that the company can better Flexibly grasp the market dynamics and improve performance, do not miss the opportunity; and the hotel will require the equipment used in each region to the various departments in the specific division of labor, and each department requires the team or individual to be responsible. In the normal service and management process, the waiters and management personnel should pay attention to check the use of the equipment at any time, and cooperate with the engineering department to maintain and repair the equipment and better operate the equipment. Managers are also required to report equipment on a regular basis. In terms of rooms, all kinds of items for customers are required to maximize the service life of the cloth under the premise of ensuring the quality and quantity of the service. At the same time, control the use of low-value consumables, establish the distribution and consumption records, and implement savings. Awards, a waste of reward and punishment system. For now, due to the Olympic Games, Beijing vehicles are limited in time by single and double brands. Some guests have to stay in Qin for two days before returning to Beijing, so that guest goods can make a fuss about saving. These are small potential savings awareness and a mastery of market conditions.

Fourth, persist in innovation and cultivate awareness of innovation

Innovation is the driving force and soul of the hotel. If you have innovation, you can have vitality and vitality. If you have innovation, you can feel the joy of hotel growth. On the basis of the bold innovation of hotel products and marketing methods, under the new market situation, it will be vigorously Cultivate the awareness of innovation among all employees, increase innovation measures, innovate the old and backward systems, innovate in hardware and software products, and innovate in the choice of marketing methods and target markets, and further carry out innovative activities to allow hotels to Continuous innovation and development in the innovation, such as the hotel to hold the production of the game, the purpose is to let the chef know what is called art packaging while saving costs and improve the overall grade of the dishes. On the basis of the "5515" that is guaranteed to be launched at the moment, we must innovate many similar buying points and ideas. Going further at the forefront of the market and affecting the market. [The first paradigm § network to organize the article, the copyright belongs to the original author, the original source. 】

5. Strict cost control and enhanced refinement accounting

Controlling various costs and expenses is to increase income and income. Therefore, in the second half of this year, the hotel will strengthen the cost control, and manage the various expenses of each department. The original monthly inventory will be changed to once a week, and suggestions for the use of various consumables will be proposed. Suggestions, thus strengthening the awareness of cost control of employees, and truly do a good job in the cost control of hotels.

Sixth, to strengthen the maintenance of equipment and facilities, stable star-rated service hotel After six years of ups and downs, hardware facilities are also old and aging, facing a highly competitive market, it can be said that there is a long way to go. From time to time, engineering problems affect the normal service to the passengers. In addition, the passenger rental rate is high, and the maintenance cannot be timely, resulting in an increase in the maintenance of facilities and equipment. For high-end guests, there will be a loss of new and luxurious hotels in the market. For this reason, the hotel will replace the rooms, some areas of the restaurant carpets, some wooden decorative paintings and parts at the end of the project. paint. Try to get the hotel rate for the hotel and improve the economic efficiency of the hotel.

7. Improve human cohesion with humanized management

To improve corporate cohesion, we must first improve employee satisfaction, and let employee satisfaction be the ultimate reflection of humanized management.
How to improve employee satisfaction? What are the employees' satisfaction with the company? This is the focus of future work, and every employee wants their value to be evaluated fairly in the company. This requires the company to adhere to the principle of "fairness and justice." That is, the performance appraisal should be fair, the selection opportunities should be fair, and the issues should be fair and open. Secondly, it is necessary to formulate its career development plan for important and outstanding employees, especially those key personnel who may affect the future development of the company, and guide him to correctly establish the professional outlook and life values. It is also necessary to formulate policies that are conducive to mobilizing and protecting the enthusiasm of most employees, and reward employees who have made outstanding contributions to the company, so that employees can truly appreciate the fair and humanized management and corporate culture of pay and return. In addition, it is necessary to establish an open and harmonious communication channel. This is the necessary way to implement human nature management, so that everyone can actively participate and actively participate in the opinions, work, and life, and further promote the exchange of opinions between leaders and personnel at all levels. . The current forms of communication include: employee meetings, collecting opinions, briefings, and democratic life meetings. These methods are used to expose the company's policies, issues, and development plans to employees and involve employees. Advice, praise and praise are given to employees in a timely manner. When employees' difficulties and their lives are difficult, the company tries its best to solve problems for them; when employees make achievements, they must publicly and timely praise them. These are the manifestations of humanized management, which are all employees can feel.

The company gives employees a caring, and the employees will serve the company with great enthusiasm. As long as employees are valued, employees will serve the company, which will enhance the cohesiveness of the company and make it a must-have for a century-old store.