2014 personal year-end work summary

Hotel department annual personal summary

In XX, under the guidance of the group leaders, our department worked diligently to do our job and received praise and recognition from the guests. As the window of the hotel, we feel that the first impression is very important. We are honored to have completed this task well and received the annual recognition of the group. The following is a summary of our XX work:

I. Training work

The training of the Concierge in XX was carried out in accordance with the staged training objectives of the project. First of all, for the training of new employees, the training of the protocol supervisor and the foreman. Let new employees become familiar with business skills in practice, and get full guidance and correction throughout the work. For those who are skilled in working skills, regular training of work program standards and job responsibilities is required to ensure the standardization and accuracy of daily work.

In the form of training, our department has innovated and has carried out regular training and cross-training. Training from time to time is not limited to other rigid training forms and time. In the pre-class of each position, business training will be conducted in the form of case analysis, so that the training is coherent and compact. Cross-training is also a successful form of training for our department. The main method is not limited to the business skills training of the department, and other training is interspersed during the training. The diversified development of personal business skills is of great help to the improvement of service quality and the implementation of one-stop services.

2. Personnel management

1. The Concierge staff consists of four main sections: Concierge Supervisor, Concierge Foreman, Concierge, and Parking. These four sections are under the unified management of the Concierge Supervisor, and the Concierge Foreman is assisted by each other and complements each other. The four together form a concierge as a whole to promote common development.

2, the Concierge staff total 32 people: a concierge supervisor, two concierge foreman, five concierges, four parking staff. In the first half of XX, a court foreman and concierge left the company. In the second half of the year, a concierge and an internship concierge also left. Up to now, the Concierge has a total of eight employees, and the number of guests leaving the store is up to more than 100 rooms a day. So many rooms mean that they are overloaded with each other. Even with such a large workload, our staff is still a warm smile, and it is still an unrelenting service attitude. Everyone has not affected the "quality" of service because of the "quantity" of work.

2. The concierge desk is also another important “work position” of our department. It provides important help to solve all kinds of problems in the purchase and entertainment of guests. In addition to the basic handling of temporary transfer and other services, it also has an important function to be responsible for the information inquiry of the guests. Especially during the equestrian festival, the amount of information for the guests is quite large. Every morning from 8 am to 12 pm and from 18 pm to 2 pm is the peak of their inquiries. The questions asked are also varied. Where are the swimsuits and swimwear? Where do you go to the hot springs? Where is the fun in Chengdu, etc. At this time, we must do our best to actively and quickly contact other relevant departments or related industries to answer questions for the guests. At the same time, we also need to help customers book train tickets, book taxis, arrange trips, etc., and take full responsibility for the guests' travel. In addition, we often recommend different restaurants for guests with different tastes, such as guests. And order food for them in advance. We also ordered flowers for our guests, set cakes, send parcels, and send a lot of postcards. Some of these things are for us, but they are a little easier. What we can do, we must do it, we can't do it, we will do our best to help our guests, because we always remember that we are pursuing "full service"

3. During the equestrian festival, our car rental business is mainly handled by our department. We help our customers to contact the taxi company. Especially during the peak of the equestrian festival, we actively contacted the car rental company to request enough vehicles to avoid delays in the return trip and make a due contribution to the safe and smooth departure of the guests.

Honor and harvest

During the daily work of the hotel in XX and the reception of the equestrian festival, we have a lot of outstanding deeds of outstanding figures. They have worked diligently in ordinary positions and received heartfelt thanks and praise from the guests. Other employees also received a thank you gift and a verbal praise. After the successful reception of the equestrian festival. The Concierge was unanimously praised by the store leader. These achievements have witnessed the efforts and growth of the Concierge.

V. Summary of good experience and improvement of own problems

In the work of XX, all the work of our department was carried out according to the pre-planned plan, which basically achieved the expected goal. In the process of work, our department has improved the experience while summing up the experience. Of course, some of the work has not been satisfactory. We also reflect on the problem and seek solutions in time.

After several major reception activities, from New Year's Day to Spring Festival, May Day Golden Week, and Eleventh Golden Week, the Concierge has continuously summed up experience, more flexible handling of events, faster customer service, and a more brilliant smile, which is brought to everyone. The feeling of the guest home, although there have been some minor problems in the communication with various departments in the year, but basically it is very smooth, and played a positive role in solving the problem. Communication with external departments in this year's work will continue to be strengthened as one of the priorities.

Although there have been many problems in the work, they have been remedied in time, and the problem analysis was carried out afterwards to implement an improvement plan to prevent the recurrence of errors. For example, due to damage to the temporary storage of the guest and the creation of a new work program standard due to the purchase of the ticket. It is also making progress while correcting mistakes.

In XX, the wind and rain came along, and the work of the Concierge was both full and passionate. I believe that in the new year, the Concierge will continue to work hard under the leadership of Manager Li Rongrong and Assistant Manager Liu Qin, and use our enthusiasm to bring better service and richer profits to the hotel.

Class generation year-end personal summary

The study of this school year is over. In order to carry forward the achievements and overcome the deficiencies, in order to facilitate future study, the special self-identification is as follows:

advantage

Political thinking:

During the year, I actively participated in political studies, cared about national events, and supported the party's various policies and policies. I insisted on writing the party application and had the honor to participate in the party school in the second semester of the sophomore year, and achieved good results!

Through a year of political study, I focused on learning "eight honors and eight shame." And have some learning experience:

The Chinese nation is a nation with a strong sense of honor and disgrace. In our society, the boundaries between right and wrong, good and evil, and beauty and ugliness cannot be confused. Otherwise, the society will not be harmonious, the economy will not develop, the national spirit will not be able to rise, and the country will not grow up. Comrade Jin Tao’s "eight honors and eight shame" clearly pointed out what we should uphold, what we oppose, what we advocate, and what to resist should be the value orientation and code of conduct that every citizen should have.

I have learned this "eight honors and eight shame". I deeply feel that China, which is advancing, not only shows the world the fruitful results of material civilization, but also shows our new spiritual outlook to the world. As the future and hope of the motherland, we should start from me and start now. Actively pursuing progress in thinking, distinguishing between right and wrong; working hard in learning, keeping improving; diligently saving in life, saving water and electricity, not comparing; eager to serve classmates in work, boldly innovating; resolutely opposes harmless nationality in action The ugly behavior of the image, civilized, polite, disciplined, obeying social morality and school rules. Let us take active actions, study science and culture knowledge, and establish a correct world outlook, outlook on life and values. I consciously use "eight honors and eight shame" as a guideline for the principles and actions of the soul, carry forward the socialist concept of honor and disgrace, build a new socialist ideology and morality, and contribute to building a harmonious socialist society.

In addition, I also have a deeper understanding of the party's understanding.

The Communist Party of China is the core of the leadership of the socialist profession. Under the correct leadership of Marxism, relying on the support and support of the people throughout the country, relying on the correct decision-making and hard work of the Communist Party itself, in the long-term revolution and construction process. Only the Chinese Communist Party has found the right path for the rejuvenation of the country and the nation. Especially since the Third Plenary Session of the Eleventh Central Committee of the Party, on the basis of summing up domestic and foreign experiences and lessons, on the basis of the tremendous achievements made since the founding of the People's Republic of China, it has opened up a new era of Chinese history.

Starting from reality and seeking truth from facts is the fundamental guarantee for the unity of subjectivity and objectivity. It is the Marxist ideological line and the most fundamental ideological method and working method of the Chinese communists that Mao Zedong always advocated. It is the lifeline and all work of the Communist Party of China. The norm is the fundamental guarantee for the party's leadership in the revolutionary cause. The history of the Communist Party of China is the combination of the universal truth that Marx Lenin pays attention to and the concrete practice of the Chinese revolution and construction. In this combination, the history of Marxism-Leninism is constantly enriched with new content.

work part:

In this school year, I worked as a class in the 4th and 2nd classes. During my work, I actively fulfilled my duties and did my best to serve as a class, to serve the classmates, and to have a certain dedication. The work done included the successful organization of the students' spring tour autumn tour, the successful application of the excellent class group, and the ability to do a good job in each group day. I also actively communicated with counselors and played the role of connecting counselors and classmates. In addition, we try our best to help the work of other cadres, so that the work of the entire class is only one.

Learning: Homework learning, has made certain progress compared to last year, learned a certain amount of professional knowledge, professional literacy enhancement! In addition, also insisted on practicing guitar and basketball, both of which have significant progress.

Other aspects: club activities, joined the music association, and served as the association's outreach minister, presided over the association's outreach work. In terms of social practice, the summer and high school students went home to work together in the tutoring class. They learned a lot of rich social knowledge, and more clearly understood their abilities and improved their abilities!

Disadvantage

I don't think learning is my biggest drawback.

I haven’t had any improvement in my semester. I summed up the reason: I did not take learning as a central job, but did other things, such as interpersonal, hobbies, etc., as the main work, and the attitude of learning was not serious enough.

In terms of learning, my understanding is very deep and I have a deeper lesson.

Ideological and political aspects: The pace of my close-up to the party organizations is relatively slow, because of their own shortcomings, especially in terms of learning, as far as the study of political thoughts is concerned, it needs to be improved.

We plan for the future.

If you don’t learn real knowledge, you will not only be sorry for yourself, but you will be sorry for your hard-working parents. I already want to understand, and I am planning to close my heart. More than half of the days in college have passed, and the rest of the days are going to be studied! Here is the requirement for yourself:

First, regard learning as the main task of junior life. As for other things, it can even give up.

Second, strive to improve your academic performance and move closer to the party organization.

Third, develop good study and work habits and overcome previous bad habits.

Fourth, strive to learn English, strive for junior high school English four! Fifth, strengthen the study of professional knowledge.

Purchasing Department personal work summary

Time flies. In the past year, under the leadership of the chairman of the board and colleagues, our department earnestly performed its duties and complied with the company's “employee handbook”, basically completing all the items on time, quality and quantity. Procurement work. Some achievements have been made, but some problems have also been exposed. The main work situation in the past year is now as follows:

First, work hard and successfully complete various tasks

** In the year, the personnel of the company's purchasing department changed and adjusted greatly. In the first half of the year, the global economic crisis continued. In the second half of the year, there were reasons such as shortage of raw materials in the domestic market and skyrocketing prices. This caused the lack of continuity and procurement difficulties in the procurement department. However, the Purchasing Department has overcome difficulties and worked diligently to ensure the production and export needs of the company. The following procurement tasks were completed in total throughout the year: xxxxxxxx

In the procurement process of the above materials, products and equipment, strictly follow the requirements of the chairman and the price comparison program, grasp the market price, carefully calculate everywhere, try every means to save money, and effectively reduce the procurement cost.

In the second half of the year, as the market form changed, a variety of raw materials appeared to be in a difficult situation. Most of the raw material prices continued to rise. Under unfavorable circumstances, the purchasing department personnel actively changed the working methods, and they were not afraid of bothering and trying to communicate with suppliers. Ensuring that the raw materials can not be cut off, ensuring the production of re-orders, and maximizing the interests of the company.

Second, problems arising in the procurement process and processing results and rectification methods

** Some problems are inevitable in the annual procurement process. The most prominent ones are serious chromatic aberration, uneven color, oil stains and stains in the printing and dyeing process. Damage caused during transportation, short code of rice, label content Printed wrong, string label, carton tweezers and other quality problems. In order to ensure quality, we should avoid the problem of procurement quality as much as possible, and make the following adjustments in the following aspects: 1Re-rigidly screen suppliers after xxx approval, evaluate supplier's supply capacity, quality assurance and price advantage. The supplier provides reliable evidence to prove its capabilities; the main measures are: retain the original xxxxx processing business, and choose xxxxxxxx to compare quality, price and service. The label factory and the carton factory respectively select xxxxxxx xxxxxxxx to compare the quality, price and service with the existing suppliers. 2 Cancel the original printing and dyeing merchandisers, and sign a strict quality assurance agreement with the printing and dyeing factory, including the quality of the fabric, the elongation agreement and the claim method, and force the supplier to improve the product quality by contractual form. 3 Establish a reasonable warning and punishment system, periodically fax or mail the inspection report of our quality inspection department to the supplier to indicate the early warning. In case of quality problems, communicate with the supplier in time and determine the claim method, and do our best to reduce the loss for the company. Cost; the amount of the claim against the supplier for the whole year is equivalent to approximately RMB xxxxxxx. 4 The company's quality inspection department closely cooperates with the warehouse inspection, strictly controls the quality, and minimizes the flow of materials with quality problems to the production line.

Third, standardize the work flow, develop a cross-work ledger

** I just transferred to the purchasing department at the beginning of the year. I feel that my colleagues in the department are unclear about the work process. After a period of work familiarity, combined with the company's ISO quality standards, the procurement department's work flow chart was developed to guide the buyer's work and improve procurement efficiency. Require department staff to register the materials purchased, summarize at the end of the year, pay attention to market information, and grasp the market price; monthly report the main material prices to the company leaders and relevant departments by e-mail. For the temporary inquiry of the leadership or business department, basically do not quote the next day. In view of the loss of xx, delay or failure to transfer related bills and materials to the company in the event of any cross-work between our departments. The "xx Special Registration Book" and the "Archives Information Issuance Register" were formulated. All departments worked in a cross-collaborative manner according to the standard. There was no loss of bills and data in the whole year. Made a certain contribution to the company's healthy operation.

Fourth, honest and honest, maintain a good work style

Procurement work is the first gate to create benefits, which is related to the company's interests and gains. It is also a work that is prone to problems and has attracted the attention of others. Purchasing is not a simple purchase, there are many other things to do, in addition to not afraid of suffering and not afraid of fatigue, there is also a clean quality, "吝啬" heart, because the integrity of the quality can resist the temptation, for the company to get the most The interests of the "吝啬" heart can always regard the company as its own, always starting from the company, discovering problems and saving costs for the company. In this regard, individuals continue to improve their thinking and understanding, bearing in mind their responsibilities, each procurement business must be based on the principle of responsibility to the company, through our hard work to save money and reduce costs. The specific embodiment is that all the items, securities and cash donated by the supplier will be handed over to the company; often, the supplier will be reminded to pay attention to the product quality by fax, telephone or email, and the price should conform to the market conditions and improve the service awareness. However, due to the lack of personal experience, a small number of material quality problems and the phenomenon of not arriving in time, the Purchasing Department and I personally recognized the mistakes and made corrections and resolved the problems in a timely and timely manner. In this regard, the individual must adhere to his position in the future, correct attitude, adhere to the principle, strictly select suppliers, so that suppliers can provide high-quality raw materials, provide preferential prices, and provide thoughtful services. In the course of work, I dare to be responsible, to be honest, to do practical things, to be practical, and to maintain a decent work style.

In the past year, there have been laughter, tears, little success, and a touch of loss. **Year of the year is meaningful, valuable, and rewarding. Work diligently, work hard, and be honest and honest in the style of work. Establish the concept of “saving every penny for the company” and actively implement the procurement work points and procurement work plan. Adhere to the "quality of the same price than the price, the same price than the quality, than the service, the maximum cost savings for the company" work principle.

The above are some of the practices of our ministry in the past year. Although we have achieved certain results, I personally have lack of business theory study and practical work experience. In the future, I will further raise my understanding according to the requirements of xxxx. Strengthen learning, change style, work hard and make new contributions to the company.

Looking back on the work of the past year, it can be described as bitter and bitter. The year of ** is an extraordinary year. All kinds of natural disasters have added difficulties to the procurement work and my personal management. The global economic crisis in the first half of the year, The continuous increase of various raw materials in the second half of the year has also made the procurement work more difficult; the instability of the office staff has also made it difficult for various management and identification work.

From the other positions just transferred to the procurement position, they took over the bulk purchase of raw materials, the conversion of jobs, the difference in technical requirements, especially the procurement of bulk grey cloths from scratch, familiar with the market conditions of grey cloth and printing and dyeing, to consolidate the original The relationship between suppliers and further search for more high-quality suppliers. Nowadays, the raw materials and other materials I have handled are in good condition, and the procurement is relatively timely and high quality. To tell the truth: I have no conscience, and I have been doing my best for the work I am responsible for. Of course, the employees of our purchasing department, under the correct leadership of the company, work conscientiously, and timely formulate procurement plans according to the requirements of the leaders and orders, and successfully complete the tasks with quality and quantity.

In short, in the year of ** I will continue to learn and work hard with a grateful heart. I am confident that I will have a better job performance in the new year.